Home Instead (Bristol North)

33 Southmead Road, Westbury on Trym, Bristol BS10 5DW
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9.7 108 Reviews
  • Home Instead (Bristol North), Bristol
Rated 'Outstanding' by the CQC (February 2018), Home Instead (Bristol North) provides home care services to people throughout North Bristol and the surrounding areas.

The well-trained team provides companionship-based care, while supporting and encouraging clients to remain living independently in their own homes. Their goal is to bring joy to each client, each day, as well as providing practical support and assistance.

Care Professionals are fully trained and experienced in providing dementia and complex care.

Care plans are tailored to meet the individual requirements of each client, ensuring that time is spent with each client, fulfilling their personal needs and sharing stories, playing games and enjoying regular outings. If desired, clients can receive help with cooking, bathing, dressing, grooming and assistance with eating.

Care Professionals are matched with clients with similar interests to ensure a meaningful relationship can be developed. Care Professionals visit regularly, with a minimum one-hour visit in order that relationships can form and clients look forward to the visits.

Since June 2024, Home Instead (Bristol North) is delighted to be able to also offer Live-in Care. Live-In Care Professionals are there for you up to 22 hours a day, 7 days a week, week after week, providing personalised support tailored to your needs. Whether it's assistance with daily activities, companionship, or simply being there for peace of mind, the dedicated team can help. Live-in care helps you stay in the comfort of your own home, not a care home, with continuity of care from a dedicated Care Professional who lives with you long-term.

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Care Provided by Home Instead (Bristol North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachel James (Head of Operations & Business Development)

Funding & Fees Guide for Home Instead (Bristol North)

  • Prices

  • From £34.50 - £39.50 per hour depending on service & time of day.
    For Live-in £1,694 per week.

  • We don't add travel charges for journeys to or from support visits.

Home Instead (Bristol North) Reviews (108)

Total of 108, showing 41-60
9.7

Home Instead (Bristol North) has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Bristol North) has 108 reviews.

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Review from Lin L (Daughter-in-law of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead provided an excellent service that went above and beyond what would have been expected. It wasn’t an easy process to get visits established and to keep them running (due to the client, not the team). We are so grateful for all the extra care and effort that was made. I found
that the team was always open to communication and it was always easy to get hold of people when needed. The service has only stopped now as the client has moved out of the area.

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Review from Alan C (Son of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only express my deep gratitude to the team at Home Instead who have been wonderful. My circumstances mean that based overseas I was unable to come to the UK at the critical time for my father's admission to a nursing home due to Covid-19. I cancelled the flight on the Friday before the Monday
of my father's admittance. The Home Instead team took on this onerous task and delivered him to the front door where he was admitted (restrictions applying). There has been regular contact throughout the period since - restrictions permitting - and a check kept on my parent's house. Being so far away I can only tell you how thankful I am to the Home Instead team for managing this in my absence in what we all know is and has been very trying times. If anyone wanted any proof of the professional approach and going above and beyond then please accept my experience as evidence of this because I can't recommend the team enough. Excellent people and thank you!

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Review from Jenny T (Daughter of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recommended Home Instead when she began to need help with her mobility problems. She was determined to live in her own house as long as possible. Eventually, carers came three times a day. They were invaluable. All went out of their way to help her. She saw them as friends as much as carers
and looked forward to their visits. During the pandemic, they helped to give her a good quality of life which would otherwise have been desperately low. She loved all her 'girls', as she called them. Thank you to a marvellous organisation!

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Review from Kathy M (Daughter of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead on the recommendation of a friend as I wanted some companionship care for my mum, who has advanced dementia. From the very first phone call to the office, Home Instead have been courteous, friendly and helpful.
The call was followed by a home visit to meet Mum and me, with
lots of information taken to help select carers who were a good match.
The carers have felt like family, concerned for Mum’s happiness and welfare, and understanding of her medical condition. Home Instead organised three days respite care so I could take a break, and also, at very short notice when Mum’s condition suddenly deteriorated, supplied personal care services.
All of the managers, office staff and carers are compassionate, caring and dedicated, taking trouble to provide a really personal care package and wanting to give the best possible service and support to their clients and family members. They have made a huge difference to our lives and I can’t praise them highly enough.

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Review from M S (Wife of Client) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite an initial reluctance to ask for help the carers assigned to my husband have all been well trained, sympathetic and extremely willing to help in any way. Excellent work.

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Review from Sarah C (Stepdaughter of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Step-Father has been helped and supported by Home Instead (Bristol North) for nearly 4 years.
He looks forward to twice-weekly visits from his Carer who works with him to ensure he has all he needs. She will shop, take him to appointments, go for walks or just have a cup of tea and chat.
It can
not be overestimated how vital her visits and help has been this last year.
As a long distance relative, I am able to have direct and immediate contact with Home Instead if I have any concerns and have absolute confidence that they will do everything possible to allay my worries.
They are a company I would not hesitate to recommend.

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Review from Tony B (Son of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead caregivers have consistently provided a loving and caring service for my mother and often had to deal with additional requirements such as outside medical appointments for which arrangements always ran smoothly.
When my mother agreed to travel to Norfolk to stay with her daughter over
the Christmas period, there was much planning and organising to do, which made it difficult for the family due to Covid restrictions.
Home Instead made all the arrangements in terms of planning that my mother had all and sufficient medications for the trip and this included providing a detailed checklist on dosage/timing etc.
Clothes were chosen and packed, the house cleaned, and everything prepared up the time when my mother could be collected and to begin her journey.
On her return a week later, Home Instead was on hand to ensure that mother settled back in, clothes unpacked and safely put to bed. Normal visits continued from the next morning. A first-class service.

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Review from Caroline I (Daughter of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent. I find the team incredibly supportive and helpful, to the client and to his wife, as well as to me. Great thought and care is taken in providing a stimulating experience for my dad. All caregivers have been genuine and have been so well motivated to provide a happy
and positive experience for my dad. This has been particularly challenging because of covid. I find the support of the office team, particularly the director, completely wonderful. I think we would be lost without the support of Home Instead. I feel it is one of the best decisions I have ever made to reach out to them. Just brilliant.

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Review from Anne-Marie C (Niece of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Bristol North provides extraordinary care. They go above and beyond in their service. I’m in the USA and my aunt is in Bristol. As soon as she was placed in their care and I interacted with the staff, I had complete peace of mind that she couldn’t be in better hands. They kept me informed
and treated her as if she were a member of their family, making sure she was comfortable and safe, taking her on outings, shopping with her initially, then for her later. Always looking for ways to improve her care and situation. She thought of them as her best friends. I highly recommend them to any family needing this service.

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Review from Nicky H (Niece of Client) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies from Home Instead have been extremely professional and absolutely fantastic in the care they have provided over the last few months. They have gone beyond the call of duty to support my aunt on a weekly basis and more recently at a time of crisis. Without them, my aunt would have been unable
to remain at home and would have struggled to cope. She looks forward to their visits and highly praises all who have helped. Thank you so much.

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Review from Elizabeth G (Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you have tried the rest then I can recommend the best.
An agency that cares and goes the extra mile, carers that care who are truly angels.
A manager who you know as he meets us and we feel truly looked after and we meet our carers before, so are not left wondering who will be coming.

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Review from Nancy H (Wife of Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good.

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Review from Thelma J (Client) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are more than pleased with the care we receive from our carer. We are treated with great respect. It has made a big difference to our life. We would recommend them first to anyone. Thank you very much.

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Review from Vicki S (Daughter of Client) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic bespoke service where the client is especially considered to which member of staff would be an ideal match and the continuity in the staff is so important so a relationship can be formed, the staff are more than just caregivers, my mum considers them her friends.
I have met many of the team
and all are passionate about their jobs and always happy to help, it’s the can-do attitude which is rarely found that makes them special.
I have peace of mind that my mum is in the best hands.

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Review from Sonia W (Client) assisted by family/friend published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the fact they introduced the carer to the client, don't wear a uniform which creates a more friendly atmosphere. Excellent communication skills from admin staff and carers alike. Excellent pairing of carer to client gives a more personal service. Thank you for everything you do for me.

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Review from Glenda L (Wife of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a wonderful care agency providing an excellent service for people with health needs. Our good, kind carer takes my husband out on a Monday, gives him a bath on Tuesday and is the right person to fulfil his needs. Home Instead are always there to offer support.

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Review from Catherine L (Wife of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency takes the greatest care in matching clients to carers.
All the staff I have spoken to are friendly, understanding, respectful and empathetic to the situations they are presented with.
There is regular contact, asking for feedback. I wholly recommend them.

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Review from Gail (Daughter of Client) published on 23 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the excellent standard of care received from the agency and would have no hesitation to recommend to others .

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Review from Elizabeth H (Sister of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a marvellous discovery for us. We have found that both the office staff and the carers themselves are all very friendly and always helpful and trying to sort out our various problems and requests.
The three carers we have encountered have all been well trained and carefully chosen
to suit my sister's needs. She now looks forward to their visits and enjoys the various activities which they suggest. Thank you all.

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Review from Hermione L (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead to be a sensitive company which responds to my needs.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (Bristol North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Bristol North) is calculated as follows: ( (41 Excellents x 5) ) ÷ 41 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol North) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (7)

Andrew

Andrew Wood

Job Title: Owner

Joined: 2017

Andrew, our owner, works in the background, being an advocate for fabulous clients and their family members and our amazing Care Professionals. Andrew’s Dad is 94 and his Mum 85, he knows what he’d want for them!


Rachel

Rachel James

Job Title: Head of Operations & Business Development

Joined: 2023

I joined Home Instead in September 2023, having worked in People & Team Management for many years. My role is to lead and support our fabulous Care Professionals and Key Player teams who are focused on delivering outstanding care. Having had experience of needing care for close family members, I know how important is it that we provide outstanding quality care and support to our clients and their families and that we provide ongoing training and support to our fabulous team of Care Professionals. It's an absolute pleasure to work with our team who provide comfort and joy daily.


Anne-Marie

Anne-Marie Clark

Job Title: Registered Care Manager

Joined: 2018

Hi, I'm Anne-Marie, I joined Home Instead in 2018 and felt at home working alongside those who share the same values as mine. I am honoured to take on the role of Registered Care Manager and to continue to deliver outstanding care to our clients and their families.


Rebecca

Rebecca Fudge

Job Title: Care Manager

Joined: 2018

Hi, I'm Rebecca and I'm the Care Manager at the Downend office. I began my career in the care sector 15 years ago, working in the domiciliary and specialist care fields. I joined Home Instead in 2018 as a Care Professional and have enjoyed every part since.


Claire

Claire Kemp

Job Title: Live-in Care Manager

Joined: 2024

Hi I’m Claire, I joined Home Instead in June 2024 as a Live-in Care Manager, having worked in various roles in the sector for 30 years. My passion is enabling clients to live the lives they want, in their own homes, supported by outstanding care 24 hours a day.


Sarah

Sarah Parsons

Job Title: Live-in Care Manager

Joined: 2024

Hello, I’m Sarah and I joined Home Instead in June 2024 as a Live-in Care Manager. I have worked in the care sector for over 15 years. My passion is to enable clients to have outstanding care in their own home 24 hours a day. I am very much enjoying my role and working with a great team of compassionate people.


Liz

Liz Hegarty

Job Title: Recruitment and Retention Manager

Joined: 2017

I joined Home Instead in 2017, having worked in Design and Public Relations for 25 years. My role focuses on recruiting our wonderful team of Care Professionals who are committed to delivering outstanding care. It's an absolute pleasure to know them all.


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