Home Instead (Bristol North)

33 Southmead Road, Westbury on Trym, Bristol BS10 5DW
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9.7 108 Reviews
  • Home Instead (Bristol North), Bristol
Rated 'Outstanding' by the CQC (February 2018), Home Instead (Bristol North) provides home care services to people throughout North Bristol and the surrounding areas.

The well-trained team provides companionship-based care, while supporting and encouraging clients to remain living independently in their own homes. Their goal is to bring joy to each client, each day, as well as providing practical support and assistance.

Care Professionals are fully trained and experienced in providing dementia and complex care.

Care plans are tailored to meet the individual requirements of each client, ensuring that time is spent with each client, fulfilling their personal needs and sharing stories, playing games and enjoying regular outings. If desired, clients can receive help with cooking, bathing, dressing, grooming and assistance with eating.

Care Professionals are matched with clients with similar interests to ensure a meaningful relationship can be developed. Care Professionals visit regularly, with a minimum one-hour visit in order that relationships can form and clients look forward to the visits.

Since June 2024, Home Instead (Bristol North) is delighted to be able to also offer Live-in Care. Live-In Care Professionals are there for you up to 22 hours a day, 7 days a week, week after week, providing personalised support tailored to your needs. Whether it's assistance with daily activities, companionship, or simply being there for peace of mind, the dedicated team can help. Live-in care helps you stay in the comfort of your own home, not a care home, with continuity of care from a dedicated Care Professional who lives with you long-term.

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Care Provided by Home Instead (Bristol North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachel James (Head of Operations & Business Development)

Funding & Fees Guide for Home Instead (Bristol North)

  • Prices

  • From £34.50 - £39.50 per hour depending on service & time of day.
    For Live-in £1,694 per week.

  • We don't add travel charges for journeys to or from support visits.

Home Instead (Bristol North) Reviews (108)

Total of 108, showing 61-80
9.7

Home Instead (Bristol North) has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Bristol North) has 108 reviews.

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Review from Anne W (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the service for my husband for over 3 years and now myself. We are very satisfied with all aspects of the care. The staff are very helpful and put themselves out to support their clients in every way.

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Review from Pamela G (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I was recovering from fractured spinal vertebrae, I needed companionship and help with shopping etc as I am very unsteady on my feet. The carer who came from Home Instead was far beyond expectations with her kindness, understanding and quick observation of my needs, even before I see them myself.
I always feel perfectly safe when out with her and she is helping me regain confidence. Best of all we can laugh together.

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Review from Lorna (Daughter of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been friendly, helpful and kind and mum has been matched with some lovely caregivers who have treated mum with respect, patience and dignity. She always enjoys her companion visits; she enjoys the freedom, independence and friendship they offer her and looks forward to her next
one.

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Review from P H (Daughter of Client) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My loved one is very independent and wishes to continue living an independent life, however, this can only be achieved by extra care in her own home.
'Home Instead' have been wonderful and second to none in delivering the care package required. My loved one is looked after with such care, dignity and
understanding. The office always responds to queries promptly, this is a huge comfort to me as I live some distance away.
I can truly say that 'Home Instead' have supported us as a family, from the fantastic team of caregivers to the supportive proactive office team. The service of care is so personal, we are not a number, we feel as though we are part of the 'Home Instead' family and are so grateful and appreciate the care shown to us all.
I totally and unreservedly endorse 'Home Instead'.

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Review from A L (Daughter of Client) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deal with issues promptly and sensitively. Know their business well and able to provide the support needed when we are floundering.

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Review from Carmen A (Wife of Client) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic carer. Everybody is really professional and caring. I am really satisfied with the service Home Instead Bristol provides.

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Review from Jenny H (Wife of Client) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a lifeline for us. My wheelchair bound husband who is also suffering from vascular dementia, needs to be helped in many ways and now has a carer several times a week to get him up, shower him and wash his hair. This is all done with care and respect and a gentle encouragement,
not to mention a good sense of humour. We had tried several other caregivers with no real success, so it was with a sense of relief when we were recommended to try Home Instead. Their philosophy for looking after their ‘clients’ is excellent. They do their best to ‘match’ carers with clients and the staff have proved excellent. The company is very well run and it is clear from the comments from the carers themselves that they feel they, in turn, are also well looked after. The atmosphere seems very happy. They also organise monthly film shows for their clients and other elderly people in the area, which allows people to meet each other.

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Review from Sarah T (Daughter of Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner was so thoughtful, patient and kind in helping us find the right kind of services for my Dad. He came to Dad's house several times and got to know him. What I really liked was the way he really listened to Dad and looked for the things that made my Dad's eyes light up. He also understood
when my Dad was resistant to getting help and was patient and understanding. I really appreciate all the help he gave us. This is a great company.

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Review from Michael F (Son of Client) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassionate and inclusive care, and attention to detail, from all engaged at Home Instead, were first class and carried through to the point of delivery. The lady engaged to look after my Mum was proactive, kind and caring. Her visits provided Mum with companionship and allowed her to get out
and about each week. All very much appreciated.


I would readily recommend the Home Instead Senior Care (Bristol North) team to anyone who needs any manner of support to elderly relatives.


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Review from Gillian F (Daughter of Client) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Bristol North office were very helpful and willing to talk to me and my brother about our mother. They gave us information about her condition and organisations of support. A care package was put in place very promptly and the carers were excellent.

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Review from M B (Client) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has been a good companion with whom I've done a lot of trips. She is willing to help with anything.

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Review from Alexander W (Wife of Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience whilst using Home Instead Senior Care (Bristol North) has been superb. The staff are very reliable. The staff are very reliable and are a pleasure to welcome into the home. The company is a good help in emergencies and have never let us down. We feel very safe in their care and recommend
them highly.

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Review from Lorraine B (Daughter of Client) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead Senior Care (Bristol North) as we liked their ethos of matching the caregiver to the client's needs, so that there is a common interest and that dad would never have a caregiver turn up that he hadn't met before.


We have been very impressed with the service and support that

we get from the whole team. They are very approachable, nothing is too much trouble and all the ladies are cheerful and friendly and take time to listen and talk with dad. When I have needed to change hours, this has been done without any issue. Dad enjoys his visits and I have peace of mind that he is being looked after by a lovely team of caregivers.

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Review from G E (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our care provider is very friendly and accommodating he listens to all I ask of him and is a very genuine person. Always looks professional and clean. Have only had this care provider for a short time but am very happy with him.

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Review from P S (Son of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The key and overriding point is the attitude of the two carers that help my mum. As she is a quiet person and unsure around strangers, it took her some time for her to get to know the two carers who as far as I am concerned, treat her with dignity and respect and engage her in activities as much as
my mum wants to.
The manager and his team are engaging and want to do their best to help.
I have found the team responsive in answering my invoicing enquiries with what I understand is an increasing client case.

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Review from Zoe W (Daughter of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looking for someone to help with cleaning and decluttering my mum's house. The first carer was lovely but perhaps wasn't the best. We made a suggestion to keep another carer who came to cover for the original one and this switch was made immediately. I am really happy with the girl who comes now.
She is upbeat, enthusiastic and hard working.

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Review from M Y (Wife of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carer visits once a fortnight we first heard of Home Instead Senior Care (Bristol North) through a presentation made to a group we attend. We liked that they sought to match clients with carers with similar interests. My husband is interested in art and his carer has taken him to galleries
and exhibitions to an artist's studio. She is friendly, creative and kind, my husband has found her visits stimulating. I am writing this because he has lost the ability to speak and write following a stroke.

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Review from Gareth F (Son of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable. Very friendly. Really nice group of ladies.

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Review from Victoria K (Daughter of Client) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always looks forward to her weekly outings and is developing a lovely relationship with her carer. Her carer is punctual, reliable and most of all, caring. She puts mum at ease and really focuses on her, taking time to listen and make her feel valued. Her carer has a good sense of humour, which
mum appreciates and she thinks of places of personal interest to take mum every week. Mum particularly enjoyed her outing to Nailsworth, where she was evacuated as a child, exploring the area and, of course, having a cup of tea in a nice cafe.

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Review from Susan L (Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my home care, I have had them since March 2016. The carer is always on time and does a good job of cleaning and taking me shopping. Having a carers helps to beat loneliness when living on your own.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (Bristol North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Bristol North) is calculated as follows: ( (41 Excellents x 5) ) ÷ 41 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol North) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (7)

Andrew

Andrew Wood

Job Title: Owner

Joined: 2017

Andrew, our owner, works in the background, being an advocate for fabulous clients and their family members and our amazing Care Professionals. Andrew’s Dad is 94 and his Mum 85, he knows what he’d want for them!


Rachel

Rachel James

Job Title: Head of Operations & Business Development

Joined: 2023

I joined Home Instead in September 2023, having worked in People & Team Management for many years. My role is to lead and support our fabulous Care Professionals and Key Player teams who are focused on delivering outstanding care. Having had experience of needing care for close family members, I know how important is it that we provide outstanding quality care and support to our clients and their families and that we provide ongoing training and support to our fabulous team of Care Professionals. It's an absolute pleasure to work with our team who provide comfort and joy daily.


Anne-Marie

Anne-Marie Clark

Job Title: Registered Care Manager

Joined: 2018

Hi, I'm Anne-Marie, I joined Home Instead in 2018 and felt at home working alongside those who share the same values as mine. I am honoured to take on the role of Registered Care Manager and to continue to deliver outstanding care to our clients and their families.


Rebecca

Rebecca Fudge

Job Title: Care Manager

Joined: 2018

Hi, I'm Rebecca and I'm the Care Manager at the Downend office. I began my career in the care sector 15 years ago, working in the domiciliary and specialist care fields. I joined Home Instead in 2018 as a Care Professional and have enjoyed every part since.


Claire

Claire Kemp

Job Title: Live-in Care Manager

Joined: 2024

Hi I’m Claire, I joined Home Instead in June 2024 as a Live-in Care Manager, having worked in various roles in the sector for 30 years. My passion is enabling clients to live the lives they want, in their own homes, supported by outstanding care 24 hours a day.


Sarah

Sarah Parsons

Job Title: Live-in Care Manager

Joined: 2024

Hello, I’m Sarah and I joined Home Instead in June 2024 as a Live-in Care Manager. I have worked in the care sector for over 15 years. My passion is to enable clients to have outstanding care in their own home 24 hours a day. I am very much enjoying my role and working with a great team of compassionate people.


Liz

Liz Hegarty

Job Title: Recruitment and Retention Manager

Joined: 2017

I joined Home Instead in 2017, having worked in Design and Public Relations for 25 years. My role focuses on recruiting our wonderful team of Care Professionals who are committed to delivering outstanding care. It's an absolute pleasure to know them all.


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