Home Instead (Bristol North)

33 Southmead Road, Westbury on Trym, Bristol BS10 5DW
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9.7 108 Reviews
  • Home Instead (Bristol North), Bristol
Rated 'Outstanding' by the CQC (February 2018), Home Instead (Bristol North) provides home care services to people throughout North Bristol and the surrounding areas.

The well-trained team provides companionship-based care, while supporting and encouraging clients to remain living independently in their own homes. Their goal is to bring joy to each client, each day, as well as providing practical support and assistance.

Care Professionals are fully trained and experienced in providing dementia and complex care.

Care plans are tailored to meet the individual requirements of each client, ensuring that time is spent with each client, fulfilling their personal needs and sharing stories, playing games and enjoying regular outings. If desired, clients can receive help with cooking, bathing, dressing, grooming and assistance with eating.

Care Professionals are matched with clients with similar interests to ensure a meaningful relationship can be developed. Care Professionals visit regularly, with a minimum one-hour visit in order that relationships can form and clients look forward to the visits.

Since June 2024, Home Instead (Bristol North) is delighted to be able to also offer Live-in Care. Live-In Care Professionals are there for you up to 22 hours a day, 7 days a week, week after week, providing personalised support tailored to your needs. Whether it's assistance with daily activities, companionship, or simply being there for peace of mind, the dedicated team can help. Live-in care helps you stay in the comfort of your own home, not a care home, with continuity of care from a dedicated Care Professional who lives with you long-term.

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Care Provided by Home Instead (Bristol North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachel James (Head of Operations & Business Development)

Funding & Fees Guide for Home Instead (Bristol North)

  • Prices

  • From £34.50 - £39.50 per hour depending on service & time of day.
    For Live-in £1,694 per week.

  • We don't add travel charges for journeys to or from support visits.

Home Instead (Bristol North) Reviews (108)

Total of 108, showing 81-100
9.7

Home Instead (Bristol North) has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Bristol North) has 108 reviews.

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Review from C P (Daughter of Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides tailored individual care and is an excellent home care provider. An approachable and caring team that offers more flexibility than other home care providers we experienced.
I would recommend them to anyone.

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Review from Joan W (Client) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far I have been satisfied but I have only been with you a month.

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Review from R G (Husband of Client) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. Thank you for my birthday card.

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Review from Margaret B (Client) assisted by family/friend published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for anything better.

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Review from John J (Husband of Client) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it is early days we are satisfied with the lady. A nice friendly manner and my wife likes her. Have not yet settled on a programme but will do in the near future.

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Review from Alan S (Son of Client) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is reliable and delivered by intelligent and motivated care givers. Communication is good.

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Review from Elizabeth P (Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is always punctual. I really appreciate that my needs, both physical and psychological were well assessed before she was selected for me as we really seem to "get on" well. Most of the time we just chat but there are times when she will carry out jobs e.g. Preparing vegetables, shopping etc.
All very willingly. I really look forward to her twice-weekly visits.

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Review from Hilary H (Client) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is a pleasant person to have in the home doing work below her ability. Always punctual we share travel interests.
Willing to help in any way requested.

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Review from Derrick M (Client) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people. They are caring and very helpful.

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Review from Anne H (Wife of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care received from Home Instead Senior Care (Bristol North) although one carer whilst keen to learn and very committed to the job would benefit from more training in complicated cases.
Home Instead are always helpful and to do their best to help with any problems.
All
the caregivers are kind and do their best to make our lives as carefree as possible given present circumstances.

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Review from Nicola (Daughter of Client) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing companionship to my mum, who has dementia, for nearly 2 years. What I love is that in all this time it has been the same 3 ladies who have taken Mum out, providing her with much-needed continuity. They have all always treated Mum with respect and kindness.
The office
staff are also very approachable and friendly. When my dad fell ill last year and we needed additional care for my mum, the office and care staff pulled out all the stops to provide us with the help we needed. I would not hesitate in recommending them. They do a fantastic job.

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Review from J H (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from John Moore, Director at Home Instead (Bristol North)

Thank you for your positive feedback. I believe the misunderstanding over the transition date from the old to new price list has now been cleared up. Thank you for reviewing us as overall Very Good.


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Review from S B (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a lovely lady who is willing and helpful at all times. We talk while she is working so I have social interaction as well, which is good when you live on your own.

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Review from Sonia M (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have all been extremely helpful in dealing with my mother. They have tried to help me as much as they can to assist in my mothers care.

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Review from John F (Husband of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the service we have received more highly, it has been first class. I am so glad that we were able to use Home Instead.

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Review from Arthur B (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my carers and always look forward to them coming.

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Review from Sidney R (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my carer and those who employ her.

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Review from J E (Client) assisted by family/friend published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful being taken to medical appointments and other venues as a treat. Reassuring that carers come regularly and are friendly and helpful.

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Review from Ann S (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with my carer since June 2017 when I needed my left hip replaced.

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Review from John M (Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service which is provided and also the person who provides this service.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (Bristol North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Bristol North) is calculated as follows: ( (41 Excellents x 5) ) ÷ 41 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol North) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (7)

Andrew

Andrew Wood

Job Title: Owner

Joined: 2017

Andrew, our owner, works in the background, being an advocate for fabulous clients and their family members and our amazing Care Professionals. Andrew’s Dad is 94 and his Mum 85, he knows what he’d want for them!


Rachel

Rachel James

Job Title: Head of Operations & Business Development

Joined: 2023

I joined Home Instead in September 2023, having worked in People & Team Management for many years. My role is to lead and support our fabulous Care Professionals and Key Player teams who are focused on delivering outstanding care. Having had experience of needing care for close family members, I know how important is it that we provide outstanding quality care and support to our clients and their families and that we provide ongoing training and support to our fabulous team of Care Professionals. It's an absolute pleasure to work with our team who provide comfort and joy daily.


Anne-Marie

Anne-Marie Clark

Job Title: Registered Care Manager

Joined: 2018

Hi, I'm Anne-Marie, I joined Home Instead in 2018 and felt at home working alongside those who share the same values as mine. I am honoured to take on the role of Registered Care Manager and to continue to deliver outstanding care to our clients and their families.


Rebecca

Rebecca Fudge

Job Title: Care Manager

Joined: 2018

Hi, I'm Rebecca and I'm the Care Manager at the Downend office. I began my career in the care sector 15 years ago, working in the domiciliary and specialist care fields. I joined Home Instead in 2018 as a Care Professional and have enjoyed every part since.


Claire

Claire Kemp

Job Title: Live-in Care Manager

Joined: 2024

Hi I’m Claire, I joined Home Instead in June 2024 as a Live-in Care Manager, having worked in various roles in the sector for 30 years. My passion is enabling clients to live the lives they want, in their own homes, supported by outstanding care 24 hours a day.


Sarah

Sarah Parsons

Job Title: Live-in Care Manager

Joined: 2024

Hello, I’m Sarah and I joined Home Instead in June 2024 as a Live-in Care Manager. I have worked in the care sector for over 15 years. My passion is to enable clients to have outstanding care in their own home 24 hours a day. I am very much enjoying my role and working with a great team of compassionate people.


Liz

Liz Hegarty

Job Title: Recruitment and Retention Manager

Joined: 2017

I joined Home Instead in 2017, having worked in Design and Public Relations for 25 years. My role focuses on recruiting our wonderful team of Care Professionals who are committed to delivering outstanding care. It's an absolute pleasure to know them all.


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