Home Instead (Bristol North)

33 Southmead Road, Westbury on Trym, Bristol BS10 5DW
Submit a Review
9.7 108 Reviews
  • Home Instead (Bristol North), Bristol
Rated 'Outstanding' by the CQC (February 2018), Home Instead (Bristol North) provides home care services to people throughout North Bristol and the surrounding areas.

The well-trained team provides companionship-based care, while supporting and encouraging clients to remain living independently in their own homes. Their goal is to bring joy to each client, each day, as well as providing practical support and assistance.

Care Professionals are fully trained and experienced in providing dementia and complex care.

Care plans are tailored to meet the individual requirements of each client, ensuring that time is spent with each client, fulfilling their personal needs and sharing stories, playing games and enjoying regular outings. If desired, clients can receive help with cooking, bathing, dressing, grooming and assistance with eating.

Care Professionals are matched with clients with similar interests to ensure a meaningful relationship can be developed. Care Professionals visit regularly, with a minimum one-hour visit in order that relationships can form and clients look forward to the visits.

Since June 2024, Home Instead (Bristol North) is delighted to be able to also offer Live-in Care. Live-In Care Professionals are there for you up to 22 hours a day, 7 days a week, week after week, providing personalised support tailored to your needs. Whether it's assistance with daily activities, companionship, or simply being there for peace of mind, the dedicated team can help. Live-in care helps you stay in the comfort of your own home, not a care home, with continuity of care from a dedicated Care Professional who lives with you long-term.

Show Home Instead (Bristol North) on the Map

Care Provided by Home Instead (Bristol North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachel James (Head of Operations & Business Development)

Funding & Fees Guide for Home Instead (Bristol North)

  • Prices

  • From £34.50 - £39.50 per hour depending on service & time of day.
    For Live-in £1,694 per week.

  • We don't add travel charges for journeys to or from support visits.

Home Instead (Bristol North) Reviews (108)

Total of 108, showing 101-108
9.7

Home Instead (Bristol North) has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Bristol North) has 108 reviews.

Overall Experience

  • 98
  • 10
  • 0
  • 0
  • 0

Date Published

108
0
4
7
101

Review from P B (Son of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced a number of care companions on the past 10 years, Home Instead is the best I have used. Attention to detail, personal contact and speed of response is excellent. All staff I have met are of high quality.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim T (Daughter of Client) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been absolutely fantastic in providing professional and sensitive care for my Mum who has Alzheimer’s. I wish we had found them earlier. The time and care that senior supervisor took in matching Mum with her two carers really paid off and Mum was very happy with the arrangement.


We

used another agency a year ago with very disappointing results (different people arriving, not sensitive to mum’s quiet disposition, no paperwork) and we were just amazed by how different our experience had been with Home Instead. I thoroughly recommend this service and hope they can help more people like Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanna W (Son of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We've recently introduced care for our father who is 83 and lives alone in Stoke Bishop as he has memory problems and is not able to look after himself as well as he'd like. Home Instead is unique in that it really does do what the owner says on the blurb on the homepage. The support and overall attitude
in providing the individual care for our father has been outstanding. The owner and his team have always listened and have provided advice and useful tips to enable our father to enjoy his life in his own home. I would be very happy recommending Home Instead Bristol North to anyone who is considering care for a loved one. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Juliet B (Daughter of Client) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 72-year-old mother with vascular dementia needed companionship to help her maintain a happy, fulfilled and independent lifestyle. Home Instead staff worked very closely with us to develop a schedule that was flexible and achievable including providing companions at the weekends. Mum has several
companions to ensure that everyone remains fresh and enthusiastic, and this has so far worked very well, with the companions developing developed good relationships with Mum, getting to know what she does and doesn't enjoy doing. This service has lifted what felt like the weight of the world not just for Mum but also for us, her children. I cannot say thank you enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S Y (Client) assisted by family/friend published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have severe communication difficulties following a stroke. I was looking for someone to keep me company and do interesting things with while giving my wife a break. Home Instead were careful to provide a carer who shared similar interests and who would be a gentle and pleasant companion.
Carefully
researching activities in the area and suggesting a variety of things to do which might be of interest. Home Instead also check regularly with my wife that both she and I are happy with how things are going.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth C (Client) assisted by family/friend published on 20 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother has been using Home Instead's services for over 8 months. Their responsiveness to her needs - both at management level and on the part of her carer - has been superb. We were looking for continuity and a high quality of care. We only needed help at the weekends and had struggled
to find agencies willing to provide this. We have found the service completely reliable and except in the few instances when the carer has been ill or on holiday, the same person has cared for my mother throughout. She is well briefed, well trained, competent, pleasant, conscientious and caring. She gives me a quick report after every visit and flags up any concerns. When someone has stood in for her, they have been similarly well- informed about my mother's needs and similarly pleasant, friendly and reliable. Whether we deal with the owner, the supervisor or the carer, we get an immediate response. Our impression is that the company treats clients as individuals and is keen to provide individualised care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Daughter of Client) published on 14 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I are very pleased with the companionship service offered by Home Instead. The staff are friendly, kind, professional and flexible to the needs of the client. Home Instead seems very good at matching their staff with clients and Mum has a lovely time with her companion who is genuinely
very fond of my mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris C (Son of Client) published on 14 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed in the way that Home Instead spent time to get to know my parents and to understand their needs and wishes before matching them up with carers. An extremely professional and very thoughtful service, that was person centred and very flexible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (Bristol North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Bristol North) is calculated as follows: ( (41 Excellents x 5) ) ÷ 41 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol North) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Andrew

Andrew Wood

Job Title: Owner

Joined: 2017

Andrew, our owner, works in the background, being an advocate for fabulous clients and their family members and our amazing Care Professionals. Andrew’s Dad is 94 and his Mum 85, he knows what he’d want for them!


Rachel

Rachel James

Job Title: Head of Operations & Business Development

Joined: 2023

I joined Home Instead in September 2023, having worked in People & Team Management for many years. My role is to lead and support our fabulous Care Professionals and Key Player teams who are focused on delivering outstanding care. Having had experience of needing care for close family members, I know how important is it that we provide outstanding quality care and support to our clients and their families and that we provide ongoing training and support to our fabulous team of Care Professionals. It's an absolute pleasure to work with our team who provide comfort and joy daily.


Anne-Marie

Anne-Marie Clark

Job Title: Registered Care Manager

Joined: 2018

Hi, I'm Anne-Marie, I joined Home Instead in 2018 and felt at home working alongside those who share the same values as mine. I am honoured to take on the role of Registered Care Manager and to continue to deliver outstanding care to our clients and their families.


Rebecca

Rebecca Fudge

Job Title: Care Manager

Joined: 2018

Hi, I'm Rebecca and I'm the Care Manager at the Downend office. I began my career in the care sector 15 years ago, working in the domiciliary and specialist care fields. I joined Home Instead in 2018 as a Care Professional and have enjoyed every part since.


Claire

Claire Kemp

Job Title: Live-in Care Manager

Joined: 2024

Hi I’m Claire, I joined Home Instead in June 2024 as a Live-in Care Manager, having worked in various roles in the sector for 30 years. My passion is enabling clients to live the lives they want, in their own homes, supported by outstanding care 24 hours a day.


Sarah

Sarah Parsons

Job Title: Live-in Care Manager

Joined: 2024

Hello, I’m Sarah and I joined Home Instead in June 2024 as a Live-in Care Manager. I have worked in the care sector for over 15 years. My passion is to enable clients to have outstanding care in their own home 24 hours a day. I am very much enjoying my role and working with a great team of compassionate people.


Liz

Liz Hegarty

Job Title: Recruitment and Retention Manager

Joined: 2017

I joined Home Instead in 2017, having worked in Design and Public Relations for 25 years. My role focuses on recruiting our wonderful team of Care Professionals who are committed to delivering outstanding care. It's an absolute pleasure to know them all.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bristol North) to verify any information. View our terms and conditions. Home Instead (Bristol North) has a Platinum Service – more info.