Blossoming Hearts Care Agency Ltd

3a Welby Street, Grantham NG31 6DY
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9.8 58 Reviews
  • Blossoming Hearts Care Agency Ltd, Grantham
Blossoming Hearts Care Agency provides care packages ranging from hourly visits to 24-hour care.

All care experts work with you to ensure that you continue to live as independently as possible in the comfort of your own home. Below are listed just some of the services they can provide.

Hourly to 24-hour care services provided:

- companionship
- nutritional advice
- meal preparation
- personal care
- general home care
- giving and prompting medication
- incontinence care
- palliative care
- shopping

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Care Provided by Blossoming Hearts Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lorraine Jenkins
  • Person in charge
  • Lorraine Jenkins (Managing Director)

Funding & Fees Guide for Blossoming Hearts Care Agency Ltd

  • Prices

  • The minimum charge rate is £13.50 per 30 minutes per Care Assistant Monday to Friday.

  • Weekends, Bank holidays, and Festive days incur extra costs.


    No extra charges for travel, we only charge a basic rate per Care Assistant.

Blossoming Hearts Care Agency Ltd Reviews (58)

Total of 58, showing 1-20
9.8

Blossoming Hearts Care Agency Ltd has a Review Score of 9.8 (9.764) out of 10, based on 15 reviews in the last 2 years. Over all time Blossoming Hearts Care Agency Ltd has 58 reviews.

Overall Experience

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Date Published

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Review from M K (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossoming Hearts cared for my Mum at home for over a year. The carers were generally excellent, they did all that was required, and some would really go the extra mile to help Mum and the family. Mum valued the time spent with the carers looking at old photos, listening to music, just chatting about
old times. Mum has now moved into a Care home.
Thank you Blossoming Hearts.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our company.


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Review from D K (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and compassion during a very difficult time
Nothing was too much trouble and timings were changed about (sometimes at very short notice) to accommodate mums needs
Lovely carers who were very kind and caring and treated mum with the upmost respect

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.


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Review from Olivia L (Friend of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossoming Hearts cared for my friend when she needed help with personal care. They were nothing but professional, knowledgeable and compassionate. They always turned up to calls at the agreed time and stayed the full hour even if they had finished the care, they would use the leftover time to sit and
chat with my friend which she loved. I would recommend Blossoming Hearts to anyone looking for home care.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review out company.


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Review from N G (Niece of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossoming Hearts Care Agency has cared for my uncle for around three years and they have been nothing but exceptional in the care they have provided to my uncle. It has been reassuring for the whole family knowing that my uncle has carers that he can rely on and support him with his needs. His carers
have been excellent and nothing is too much trouble. I feel they have really taken their time to understand and cater to my uncle's needs. We have really noticed my uncle's mood improve and him become more himself again and for that, I am truly grateful for the team. I also cannot fault the management, the manager has often come out to visit my uncle at no extra cost and has been proactive with providing additional support to suit changes to my uncle's needs. Overall, a very professional and most importantly, caring company that I would highly recommend to anybody needing care.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.


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Review from D R (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have had to contact Blossoming Hearts management regarding the way my mother is being spoken to. Carers seem to spend a lot of time on their phones and not engaging in any conversations. There is a lack of compassion from some (not all) carers that rock up.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company, we always welcome feedback and look to take any points in a positive way to feedback to our team. We are surprised by your review with some points concerning contacting management regarding the way your mother has been spoken to. No member of the management team has had any contact concerning this matter but we will look into your comments. Concerning mobile phones, as previously, we have explained to a family member the company's app is on the mobile phones for notes, pictures, medication etc. We look forward to continuing the care for your mother as we have for the past eighteen months.


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Review from M S (Son of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring company. Met the manager and worked out a plan for the care needs of my father.
The staff have been amazing, very helpful, always on time, polite and taking the time to actually talk to him, rather than seeing how fast they can do the job and go.
He gets on brilliantly and looks totally
different than before, a lot healthier. No concerns whatsoever with the company.
A very professional company indeed, and I would like anyone to consider the company itself rather than worrying about never knowing when or who turn up.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our company and staff. I'm sure the staff will be very excited to read this review.


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Review from Rowana N (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service - genuine and reliable care.
The manager is highly proactive and communicative with family and any adjustments/increase in care is always catered for.
My parents have met the manager directly who made all efforts to understand my family's needs and a 'tailored' care approach has
been facilitated.
Delighted with this care provider.

Reply from lorraine jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our company. We take great pride in the care we provide to all our clients.


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Review from M A (Husband of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the service my wife receives. Any issues I have get sorted quickly. Advice from carers is pretty good. Overall, would recommend to new users.

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Review from Jane T (Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only had care for two months and the service is excellent. When I rang up to see about having care, the care manager was excellent and came out to see me straight away. I can't fault my carer in any way because she is very good in her job and makes me feel at ease because I can't do certain things.
Without
this help, I would not be able to be in my home so I am really grateful to the care manager and carer.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you, Jane, for the lovely review and for taking the time to review our company.


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Review from Kathryn B (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Blossoming Hearts for all they have done for my father and mother. The staff go above and beyond. Without the quick thinking and actions of one member of staff, my mother wouldn't be with us now. After a brief hospital visit, there was no doubt what company we would have back into the
house to look after her again. Thank you.

Reply from lorraine jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Aww, thank you so much for taking the time to review our company.


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Review from Jean I (Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from Blossoming Hearts is really much more than 5 stars. All of the staff are kind, caring and hard-working - nothing is too much trouble for them, and I feel they are part of the family.

Reply from lorraine jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you, Jean, for taking the time to review our company.


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Review from Sallyanne S (Friend of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the care my friend received during a difficult time, the standard of care was outstanding, the staff were very professional in their approach and met all of my friend's needs. My friend was very happy after each visit and couldn’t wait for the next visit. I would highly recommend
this company to anyone that needs care or just companionship. I have always used Blossoming Hearts Care Agency when I need the care and companionship.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our company.


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Review from M T (Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but words of praise to say about Blossoming Hearts Care Agency. They are professional in all they have done for me for the past four years. I'm happy with the quality of care I receive. The care manager goes above and beyond her care of duty. I have had the same carer daily, she is a
great comfort to me and quality of her care is exceptionally very good. I look forward to seeing my carer as she lifts my spirit. I definitely would recommend them to anything that's looking for care or support. I would like to take this opportunity to say a special thank you to the care manager, I wouldn't know what to do without this company.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.


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Review from J P (Daughter of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossoming Hearts have been looking after my mother twice a day for the last few months coming in the mornings to help her shower and get ready and in the evenings to help her get ready for bed. They have been very considerate and professional, reassuring Mum and providing reliable support for her.
They let me know of any concerns and it has enabled Mum to stay in her own home for longer than she would have been able to otherwise. I would definitely recommend them and thank the manager and her team for helping Mum and by extension us as a family.

Reply from lorraine jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our team and company.


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Review from Kayleigh A (Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and caring. The company has looked after me for about nearly six years. Very good customer service. Management is great too, if I have any issues they are sorted promptly. Overall, great experience with the company.

Reply from lorraine jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our team and company.


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Review from Wendy D (Daughter of Client) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We switched from the company we were using to Blossoming Hearts Care Agency Ltd to care for our mother who sadly had dementia and her little dog Willow. Mum sadly passed away at home in September, but the care, dignity and love were shown to mum at all times. We were so pleased to have had such caring
people, also the fact that she had the same carers, which was so important with mum and her dementia, as well as Willow, who would greet them with a wagging tail on every visit. Girls, I cannot thank you enough for all you have done for mum over the months, keeping her at home was the right thing for us, but we could not have done it without you.

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Review from Lynda M (Daughter of Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I would like to thank the marvellous management and staff for the care provided to our mother during her progressive dementia and Parkinson's. Mum was a widow who lived alone, she passed away in January 2021 at home which is where she was always adamant she wanted to stay. Without these
people, this would not have been possible. They spent quality time with her, laughing and singing, occupying her, provided good appetising meals, taking care of her appearance [painting her nails!] and personal hygiene, helped with doctors/hospital and chiropody appointments and medical equipment needed, called emergency services on our behalf when needed. The paramedics on more than one occasion praised their comprehensive paperwork which made their job so much easier. Mum's face lit up when we spoke of 'the girls' and when they arrived each day. As she was gently slipping away the girls were with her holding her hand until my brother arrived from work, compassionate and caring as always. Thank you.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our company.


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Review from Sheila F (Mother of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossoming Hearts began caring for my son in December 2019. We really appreciate the fact that my son sees the same carers daily who are familiar with his needs. My son trusts and respects their professional and friendly attitude. The carers are observant and report any change or concern they have about
my son's condition. They have been, and I am confident they will continue to be, consistent in their excellent care. I would highly recommend Blossoming Hearts.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our company.


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Review from Shelley A (Daughter of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after by Blossoming Hearts from January 2019 - January 2021. His care was excellent. He has Alzheimer’s disease restricting him more as time went on. The decision to go for care home 24-hour care came with great reluctance to myself and my family. Without Blossoming Hearts, I could
not have looked after him myself over the last two years. The managing Director was professional and always there with emotional help and support and I felt that I could trust her completely. Any concerns I had, however small, were dealt with swiftly. Dad's face lit up when he saw his main carer arrive. She made him smile and even sing and he thought the world of her. We think of her as a friend. If residential care had not become a necessity I would have happily increased the visits to his home by Blossoming Hearts. I am extremely grateful for everything they did and recommend them wholeheartedly to all who will listen.

Reply from lorraine jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company. It was a pleasure to take care of your father.


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Review from Catherine A (Daughter-in-law of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the managing director and her employees enough for the professional care they gave to my father-in-law when he came home for palliative care. Their support and commitment was exceptional, the level of professionalism was outstanding. Not only caring for my father-in-law the ladies were
also a tower of strength and support to us as family when we were struggling emotionally. They certainly went above and beyond the call of duty. We will be forever grateful. Thank you.

Reply from lorraine jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.


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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Blossoming Hearts Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Blossoming Hearts Care Agency Ltd is calculated as follows: ( (77 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 89 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blossoming Hearts Care Agency Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Blossoming Hearts Care Agency Ltd

What Type of Services does Blossoming Hearts Care Agency Ltd offer?

Blossoming Hearts Care Agency Ltd offers Home Care.

How many Carers does Blossoming Hearts Care Agency Ltd employ?

Blossoming Hearts Care Agency Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blossoming Hearts Care Agency Ltd to verify any information. View our terms and conditions. Blossoming Hearts Care Agency Ltd has a Platinum Service – more info.