Blossoming Hearts Care Agency Ltd

3a Welby Street, Grantham NG31 6DY
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9.8 58 Reviews
  • Blossoming Hearts Care Agency Ltd, Grantham
Blossoming Hearts Care Agency provides care packages ranging from hourly visits to 24-hour care.

All care experts work with you to ensure that you continue to live as independently as possible in the comfort of your own home. Below are listed just some of the services they can provide.

Hourly to 24-hour care services provided:

- companionship
- nutritional advice
- meal preparation
- personal care
- general home care
- giving and prompting medication
- incontinence care
- palliative care
- shopping

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Care Provided by Blossoming Hearts Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lorraine Jenkins
  • Person in charge
  • Lorraine Jenkins (Managing Director)

Funding & Fees Guide for Blossoming Hearts Care Agency Ltd

  • Prices

  • The minimum charge rate is £13.50 per 30 minutes per Care Assistant Monday to Friday.

  • Weekends, Bank holidays, and Festive days incur extra costs.


    No extra charges for travel, we only charge a basic rate per Care Assistant.

Blossoming Hearts Care Agency Ltd Reviews (58)

Total of 58, showing 21-40
9.8

Blossoming Hearts Care Agency Ltd has a Review Score of 9.8 (9.764) out of 10, based on 15 reviews in the last 2 years. Over all time Blossoming Hearts Care Agency Ltd has 58 reviews.

Overall Experience

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Date Published

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Review from Timothy A (Son of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give some feedback on the service given by Blossoming Hearts Care Agency Ltd.
Blossoming Hearts gave my late father palliative care during Aug 2020 and he sadly passed away on the 30th of that month.
My father's two carers were very friendly and professional in every way.
Just a
comment from my father when he was alive, was that he would not like to be cared for by anyone else other than his own family.
However, due to the very intense care that he would require this would be out of our scope.
So Blossoming Hearts were contacted and a programme of care was set up.
After a few days, my father looked forward to the times his carers were due to come in and care for him, which was done 4 times per day.
To this, I would like to add my most grateful thank you to you for giving my father your excellent, friendly, professional care and for making my late father comfortable during his final days.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our company. Kind regards.


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Review from Susan W (Daughter of Client) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased with service provided. Much better when regular carer worked as dad had a very good bond with her. Other carers not always sure what was required.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.
Regards.


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Review from A B (Son of Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother has received has been first-class. The entire staff have gone above and beyond, as far as my mother's care has gone. They have arranged home visits from other medical professionals whenever necessary and have always kept my sister and I informed of any problems or updates.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company and staff.


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Review from Liz M (Daughter of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff 'care', they are professional, efficient, kind and very able. My parents love them and feel safe and comfortable with their care. I feel relaxed in the knowledge they are being looked after well. They treat their clients as they would their own family.

Reply from lorraine jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review Blossoming Hearts Care Agency.


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Review from M D (Wife of Client) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our principal carer has bonded very well with both of us and is very caring and efficient.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.


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Review from Julie (Daughter of Client) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad really appreciated their help to be able to stay independent in their own home. All staff were very professional, friendly and caring.

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Review from F B (Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although we were under care with the agency for about five weeks, this period encompassed several, what must have been awkward changes in timings for members of staff and administrators but their timekeeping and willingness to fit into our apparent lunacy was excellent. We were sorry we had to move,
but because of a short stay in hospital and our decision to opt for respite care terminated our relationship.

Reply from Lorraine Jenkins, Managing Director at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.


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Review from Stephen M (Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied with the care provided.
It is most comforting to have regular carers who are competent, friendly and reliable.

Reply from Lorraine Jenkins at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our company.
Regards
Lorraine.


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Review from Douglas A (Husband of Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment they turned up to help us (my wife was in hospital) I was impressed with their approach.
They explained how they would come to our house and do whatever was needed to make our lives less stressful.
They are bright and cheerful and help in any way they can.

Reply from lorraine jenkins at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.
Regards,
Managing Director


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Review from Gillian A (Client) assisted by family/friend published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but words of praise to say about Blossoming Hearts Care Agency.
They are professional in everything they do.
They are cheerful, helpful and a pleasure to have in our home.

Reply from Lorraine Jenkins at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.
Regards,
Managing Director


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Review from Veronica T (Daughter of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy with the care she receives. Her mobility is now at a point where she is virtually household. The cheerful and caring manner of her carer makes so much difference to Mum. The care is never rushed and the time to talk is as important as the physical care. Thank you. On a management
side, the bill is always on time and accurate. It is always possible to raise concerns with the manager.

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Review from Sydney S (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care for a few years now. Apart from when she was ill, or on holiday, days off (statutory), I have been fortunately receiving care from the same person. She has been able to know me, my likes and dislikes and is professional, but not overcaring. I am an early riser so do not mind her
coming to me early. She allows time to have a chat with me, which is valuable to me as she often is the only person I see that day. Yes, my care is good as I am getting older and frailer.

Reply from Lorraine Jenkins at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.
Regards Lorraine


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Review from C T (Husband of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Blossoming Hearts Care Agency Ltd has provided care for my wife to a high standard.
I find the carers professional, friendly but above all caring.
Blossoming Hearts Care Agency have shown themselves to be flexible in meeting my wife's needs and this is appreciated. One hears all sorts of horror stories
about carers but I'm pleased to say Blossoming Hearts Care Agency do not fit in this category. I would recommend.

Reply from Lorraine Jenkins at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company. Kind regards, Lorraine Jenkins.


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Review from Audrey C (Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found all the carers friendly and efficient.
The care is good and very reliable - they are willing to help with anything.
The management is also very good.

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Review from K B (Daughter of Client) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Flexible, friendly, efficient care. We needed care for times I could not look after my terminally ill mother. We needed whole days when I was at work. My mother enjoys the carers company and it was great to know I could book them when I needed them. We also needed just a few hours sometimes so I could
attend a function at school.

Reply from Lorraine Jenkins at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our Company. Kind Regards Lorraine and Dave.


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Review from Brian J (Nephew of Client) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family are happy with our aged Uncle's care provision and the staff provided. Difficulty in giving this review as our Uncle sees the care provided as an imposition on his daily routine regardless of his failing health and frailty. I am sure other recipients are more appreciative and show their gratitude.

Reply from Lorraine Jenkins at Blossoming Hearts Care Agency Ltd

Thank You for taking the time to review our company.


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Review from Kayleigh A W (Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and polite. Also very tidy. They try to make me as independent as possible. They treat me with respect and dignity. I get on very well with the carers.

Reply from Lorraine Jenkins, Manager at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company.
Lorraine


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Review from D M (Client) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all times I was looked after very well, my carers were always very helpful and couldn't do enough to make sure I was well looked after. If I should need more care I will always ask them for help and always recommend to anyone else needing care.

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Review from Mary S (Friend of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossoming Hearts is the best care company around. The care that they provided for my friend was above and beyond. If a carer went off sick the boss would come out herself. The care was always the best care that could be provided by anyone. I just cannot find the words to explain how much I love this
company.
I would recommend the company to anyone.

Reply from L Jenkins, Manager at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company Mary. May I take this opportunity to thank you and your friend for all your support. You both gave to Blossoming Hearts Care Agency.


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Review from Marie S (Friend of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming company. Staff are always dressed smartly and have a happy persona. Always treated my friend with respect and dignity and nothing was too much trouble for them.The manager is always on hand if there were any problems. Lovely care company I would recommend to everyone.

Reply from Lorraine Jenkins, Director at Blossoming Hearts Care Agency Ltd

Thank you for your comments - always nice to pass positives onto the team. Kind Regards, Lorraine


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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Blossoming Hearts Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Blossoming Hearts Care Agency Ltd is calculated as follows: ( (77 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 89 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blossoming Hearts Care Agency Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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