Blossoming Hearts Care Agency Ltd

3a Welby Street, Grantham NG31 6DY
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9.8 58 Reviews
  • Blossoming Hearts Care Agency Ltd, Grantham
Blossoming Hearts Care Agency provides care packages ranging from hourly visits to 24-hour care.

All care experts work with you to ensure that you continue to live as independently as possible in the comfort of your own home. Below are listed just some of the services they can provide.

Hourly to 24-hour care services provided:

- companionship
- nutritional advice
- meal preparation
- personal care
- general home care
- giving and prompting medication
- incontinence care
- palliative care
- shopping

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Care Provided by Blossoming Hearts Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lorraine Jenkins
  • Person in charge
  • Lorraine Jenkins (Managing Director)

Funding & Fees Guide for Blossoming Hearts Care Agency Ltd

  • Prices

  • The minimum charge rate is £13.50 per 30 minutes per Care Assistant Monday to Friday.

  • Weekends, Bank holidays, and Festive days incur extra costs.


    No extra charges for travel, we only charge a basic rate per Care Assistant.

Blossoming Hearts Care Agency Ltd Reviews (58)

Total of 58, showing 41-58
9.8

Blossoming Hearts Care Agency Ltd has a Review Score of 9.8 (9.764) out of 10, based on 15 reviews in the last 2 years. Over all time Blossoming Hearts Care Agency Ltd has 58 reviews.

Overall Experience

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Date Published

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Review from Jane B (Daughter of Client) published on 20 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Blossoming Hearts and the manager was a huge relief when I needed some care for my Dad. They provide a reliable, caring and supportive service.
Dad thoroughly enjoys his daily visits and I can rest assured that any issue or problem will be dealt with in a professional and timely manner. I
rely on their dedicated care and attention and couldn't manage without them. The manager and the staff offer a completely individualised service, where nothing is too much trouble.
I would highly recommend them to anyone who needs some support.

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Review from Linda B (Daughter of Client) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were struggling after Mum was discharged at 24 hours notice. After endless enquiries about options Blossoming Hearts were recommended. In my initial phone call the owner was so helpful and caring, even though I had not yet employed them. After discussing with my sister we couldn't believe how good
it all sounded! We rang back and two days later Mum was assessed. At the assessment we were so impressed we still couldn't get over just how helpful and caring the owner was and how thorough the service was too.


Care was put in place for the next morning and was way above the call of duty. My sister went to Mum's on that first day to erect her new bed only to find the carer had already done it that morning!


Now I've seen the care plan and record keeping they are very thorough.


Truly a fantastic service.


Reply from L Jenkins, Manager at Blossoming Hearts Care Agency Ltd

Thank you for your kind words. We are happy we could help you at short notice.


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Review from Peter S (Son of Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care agency highly enough. Their commitment to my mother's care is absolute. On many occasions the proprietor has gone "above and beyond the call of duty", involving herself in all aspects of my mother's welfare and well being. Consulting her doctor, reviewing her medications and
bringing her a "proper" home-cooked meal.


This proprietor has frequently simply "popped in" to check on my mother - even if one of her staff was the official carer on that day. There is often no extra charges made. A truly brilliant, small, independent company.


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Review from Eric P (Client) assisted by family/friend published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this provider very helpful and caring. We have asked for additional hours recently and they have been very obliging. The staff and manager are all very helpful.

Reply from L. Jenkins, Manager at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company. It's our pleasure to take care of your mum.


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Review from Jane B (Daughter of Client) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After using a different care agency for our dad, where he was very poorly treated, our dad was getting very agitated. We asked Marie Curie to find a different care agency. Within a week we were offered Blossoming Hearts. The managing director came and introduced herself to our dad and explained everything
to us all. His carers are the ones that have been coming in every day to care for our dad and have made him feel happy again. He looks forward to seeing them, they are both amazing. They are an asset to the company, nothing is too much trouble. We would definitely recommend this company to service users and also to the families of people who need care. My experience with this company is that they cannot do enough for our dad and I couldn't be happier. Thank you Blossoming Hearts.

Reply from L Jenkins, Manager at Blossoming Hearts Care Agency Ltd

Thank you for taking the time to review our company. It's a pleasure to care for your dad and to have met the rest of the family.
Kind Regards, Lorraine.


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Review from Joyce D (Client) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service in every way.

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Review from Anne B (Wife of Client) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been using this service provider for 4weeks. The girls seem very polite and caring and so far myself and more importantly my husband are happy with our new company.

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Review from Doreen B (Wife of Client) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been delighted by the help and assistance of the agency. Our carer is helpful, caring and cheerful with a lovely manner.
She is encouraging, firm and insists that my husband helps himself, keeps his dignity and self-respect.
Every visit I hear laughter and conversation, we both look forward
to each visit - she is a star.

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Review from S H (Client) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from L Jenkins, Manager at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to review our services.


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Review from Gavin W (Husband of Client) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The search for a home care provider for my wife went on for months before we found a company willing to travel to our small village. From the first meeting with Blossoming Hearts, the management team have lived up to their promise to provide dignified and caring support for my wife.
Our recent house
move meant that we needed this support to be flexible in terms of timing, and again they came up trumps in providing continued support with no change of personnel. Well done!!

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Review from Kathy M (Daughter of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the managing director and the team enough. Their flexibility to provide loving care to my mum at 'end of life' was second to none. Without them, Marie Curie and Barnardos, my mum could not have had her wish to die at home. Thank you.

Reply from l Jenkins, Manager at Blossoming Hearts Care Agency Ltd

Thank you for the lovely review, Kathy. It was an honour to have met and cared for such a lovely lady.


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Review from Sue B (Daughter of Client) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Blossoming Hearts too highly. The manager and her team are compassionate and caring. My mother had a fall and was unable to mobilise. Despite calls to 111 and her GP l was advised to ring an ambulance. A practitioner attended and mum was not deemed to require health care, only social
care. The practitioner called emergency social care but they were unable to find a bed for her nor anyone to come out and help with toileting. l rang Blossoming Hearts. Although her carers had officially finished their evening shift the manager confirmed she and one of her team were on their way. It was a bitterly cold night and cars were already frozen. The two of them arrived and took the time to reassure mum before very efficiently and gently taking care of all her needs. They returned the following morning to help again.
I was so grateful for their help and care when no one else would help me. I would have no hesitation in recommending them and l cannot thank the manager and her team enough!

Reply from l jenkins, manager at Blossoming Hearts Care Agency Ltd

Thank you so much for taking the time to write this lovely review.
It was our pleasure to meet you and your mother. Hope you're both well.


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Review from Linda B (Daughter of Client) published on 16 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After years of trying to find good home care for my Mother we were introduced to Blossoming Hearts and from our first visit with the Manager, we as a family were impressed with their professional manner. My Mother has very advanced Dementia, but is happy and content in her own home and I can only praise
highly the way the carers treat my Mother with respect and dignity. The same carer visits almost every day which means my Mum has formed a good, happy relationship with her, which is vitally important to Mum and even more so to us as a family. We have complete trust in the carer and for the first time in years we can relax in the knowledge that our Mum is getting the best care available. If we need to speak to the Manager on any issue with Mum the call is answered straight away and dealt with promptly. Any family caring for someone with Dementia will understand the need for continuity and at last we have found that with Blossoming Hearts. Cannot thank them enough for our peace of mind.

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Review from Hannah S (Daughter of Client) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossoming Hearts provided an excellent service to my aged father. They were professional at all times yet gave an extremely caring service. They attended to all my fathers needs, treating him with dignity at all times. Thank you Blossoming Hearts.

Reply from Lorraine Jenkins, M/D at Blossoming Hearts Care Agency Ltd

Thank you for your kind remarks.
It was an absolute pleasure to take care of your father.


Kind Regards.


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Review from Lesley S (Daughter of Client) published on 23 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Blossoming hearts to help out with my mother over a weekend when she was discharged from hospital as we were going away. They agreed to visit my mother at short notice and their care was top class. My mother felt at ease and enjoyed the visits. They were absolutely brilliant, the care being
excellent and we would certainly use them again.

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Review from Susan (Client) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After using many different care agencies and sick off all different carers that would turn up and the fact that they will turn up very late are not at all and the feeling of being rushed and also not having much dignity. I became extremely depressed with the agencies that I was using Until I found
Blossoming Hearts, recommended to me by social services. Now I have the same set of carers so I know where I stand. I also have the most dignity that I could ask for. I am extremely happy now and also getting my confidence back to do other things. I would definitely recommend this company to service users and also to the family of people who need care. My experience with this company is that they cannot do enough for me and I couldn't be happier thank you Blossoming Hearts :)

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Review from Amanda S (Wife of Client) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband suffers with dementia and needs 24 hour care.
I used a few previous agencies to care for him who didn't meet his care qualities.
Blossoming Hearts was recommended by a friend. I am extremely happy and feel a big weight has been lifted, as I feel I can now leave the house in the capable
hands of Blossoming Hearts knowing that my husband is properly cared for.


A big Thank you to all the Blossoming Hearts staff


I would definitely recommend Blossoming Hearts to anyone looking for genuine care.


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Review from Aaron E (Friend of Client) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Undoubtedly, I am overwhelmed with the outstanding programme that my friend receives. Her carers are attentive and understanding when catering for her personal requirements.
Whilst my friend has little understanding for much of the english vocabulary, her carers have individually educated themselves
on phrases and aspects of culture that would be relatable and comforting to her. I believe this is just one example of many which indicates that this company and it's staff exhibits exemplary standards of quality care.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Blossoming Hearts Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Blossoming Hearts Care Agency Ltd is calculated as follows: ( (77 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 89 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blossoming Hearts Care Agency Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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