Affexa Care Services - Stafford

14 Park Street, Stafford ST17 4AL
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9.9 29 Reviews
  • Affexa Care Services - Stafford, Stafford
Welcome to Affexa Care Services. A provider that strives to ensure great care is provided for everyone.

Affexa Care Services provides tailored person-centred care to those who wish to live at home as independently as possible.

The amount and type of care is flexible, depending on the exact needs of the individual. Each package of care and support is created with the customer and their loved ones to ensure the right support is provided at the right time

Staff are kind and compassionate and put the care requirements of the client first.

The company was awarded a CQC rating of 'Good' overall in February 2020.

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Care Provided by Affexa Care Services - Stafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Affexa Limited
  • Person in charge
  • Ben Evans (Director and Registered Manager)

Funding & Fees Guide for Affexa Care Services - Stafford

  • Prices

  • Affexa Care Services fees start from £20.00 per visit for homecare services.
    Domestic services, social support, and handyperson fees are separate and quoted per job.

  • We try to be different and offer something that we call Fixed Cost Care. Ask our Care Coordinator for more information.

Affexa Care Services - Stafford Reviews (29)

Total of 29, showing 1-20
9.9

Affexa Care Services - Stafford has a Review Score of 9.9 (9.886) out of 10, based on 15 reviews in the last 2 years. Over all time Affexa Care Services - Stafford has 29 reviews.

Overall Experience

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Date Published

29
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Review from Mandy G (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism and care received over the last few weeks from all the carers and management has been exemplary. After a very bad and stressful experience with another company has been such a relief to now receive such excellent standards of care for Dad. To have the communication and knowledge
after every visit to know what has been done, how dad is and, despite all the challenges that we are having with dad, I feel, he is being looked after as well as possible.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

We are absolutely delighted to hear this. It's heartwarming to read. Thanks so much for taking the time to leave us a review. It means a lot.


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Review from W B (Wife of Client) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the sitting service, the ladies who we have are wonderful. They are so caring. My husband, who has Alzheimer's is so settled with them, My family have noticed how settled he has been and I really appreciate the service. Thank you Affexa.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

That's awesome to hear! It is a testament to your care team and the relationship they have built with your husband. We love to hear they have helped him feel more settled.


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Review from Michelle W (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received care with this company for a couple of months now, four times a day. She is very happy with all the carers and has settled into her new daily routine really well. The carers are friendly and attentive and leave her with all she needs until their next visit and tidy up after themselves.
We have no complaints.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you so much for sharing this lovely review. We are delighted to hear that your mum is happy with the care she's receiving and that she has settled into her daily routine so well. Our carers take great pride in ensuring they meet the needs of the people they care for and it's fantastic to know they are making a positive difference for your mum.


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Review from S O (Husband of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have tried many approaches to care as my wife has several long-term conditions and we are now of an age where we both need varying levels of support. Following two unhappy years with another provider we decided to review the market again and came across Affexa who seemed to have a fresh approach.
They made our shortlist against quite specific needs. We were introduced to the team that would be providing care, time was spent to thoroughly understand what we needed and at no time did we feel pressurised. We have now been using Affexa for seven weeks and are very pleased with the quality of people and the communications with the backroom team in the office. Their front-line staff have made a huge difference to my wife, and day-to-day living has become much more of a pleasure for her. We have no hesitation in recommending Affexa, thanks to all involved.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you so much for your kind words and for taking the time to share your experience with Affexa. We're truly honoured to be supporting you and your wife and we're so pleased to hear that our approach and care have had a positive impact on your day-to-day lives. It's wonderful to know that the time spent understanding your needs has made a difference, and we're delighted that you feel supported by both our care team and our office staff. Providing care that brings comfort and peace of mind is at the heart of what we do and your feedback reinforces the importance of that. We will be sure to pass on your lovely comments to everyone involved. Thank you again for your recommendation, it means the world to us!


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Review from Greta F (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Affexa highly enough.
My mother, and my family, were lucky enough to be allocated to Affexa when she became less independent and when we were pretty unhappy with another company.
All of the staff who cared for her were so kind to her and I don't have one complaint. Nothing was too
much trouble for them. All of them wore the appropriate PPE and their hygiene standards were second to none and her dignity was always considered.
My mother was even invited, along with other 'service users', to Affexa's offices for afternoon tea which she absolutely loved being at.
Sadly, when she died during the night it was one of her carers who found her in the morning. She dealt with the situation professionally and considerately.
I've been happy to recommend Affexa to a friend of mine who is also delighted with their service. Affexa didn't only support my mother during the time that they were looking after her, they supported us, her family, too.
Thank you, Affexa.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you so much for your heartfelt review. We are deeply touched by your kind words and grateful for the opportunity to care for your mother and support you all during such a challenging time. Our team strives to provide compassionate, professional, and high-quality care, and it means a lot to hear that we were able to make a positive impact. We're glad your mother enjoyed the afternoon tea and that our staff were able to offer the support she and your family needed. Your recommendation is the highest compliment we could receive. Thank you for sharing your experience and for trusting us here at Affexa.


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Review from M S (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Do a very good job, all around, good job. The staff support me very good. Carers always support me to shower which my other call company didn't. Carers take me out to different places which I enjoy.

Reply from Dan Kiley, Service Manager at Affexa Care Services - Stafford

Thank you for the feedback. It's great to read that you are enjoying getting out in the community!


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Review from Marian G (Wife of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and timekeeping.
Carers pleasant and very obliging and extremely good at their job with nothing too much trouble for my husband and also for myself.
Staff in office very kind and helpful.
Both my husband and myself would recommend Affexa.

Reply from Dan Kiley, Service Manager at Affexa Care Services - Stafford

It's fabulous to read that you would recommend us to others. Thank you for taking the time to give your feedback.


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Review from I H (Mother of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care excellent. No worries all dignity covered. Meets all needs of my son who thoroughly enjoys being out in community on walks and having lunch.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

It's wonderful to hear that your son is thriving and enjoying his time out in the community! Knowing that his needs are not just met but exceeded, and that he's able to engage in enjoyable activities like walks and lunch outings, must bring you a great sense of relief and happiness. It is our pleasure to be able to support him.


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Review from Laura J (Granddaughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been receiving home visits from Affexa for over a year now. Initially he was only having 3 visits a week, but due to how impressed we’ve been with the care my grandad has been receiving, over time his visits have now increased to 10 a week. This has greatly supported my grandad in maintaining
his independence and staying in his own home as his needs have changed over time.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

That's wonderful to hear! It sounds like our team has truly made a positive impact on your grandad's life. It's heartening to know that their support has not only met but exceeded your expectations, allowing him to maintain his independence and quality of life. Feedback like this is invaluable and speaks volumes about the dedication and level of care being provided by our amazing team. Thank you for sharing your experience!


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Review from M C (Client) assisted by family/friend published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always very friendly, caring and supportive whilst also allowing me to maintain my independence where possible. They always make me laugh and cheer me up.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

It's fantastic to hear that your carers are not only attentive and supportive but also bring joy and laughter into your life. Their ability to strike a balance between providing assistance and empowering you to maintain your independence is truly commendable. We are thrilled that their positive attitude and compassionate care make a significant difference in your well-being. Thank you for sharing your experience.


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Review from Mark S (Son of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time using carers overall experience is very good.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

We're glad to hear that your first experience with our carers was a positive one! Your satisfaction means a lot to us, and we're committed to maintaining the high standard of care that you've experienced. If there's anything specific you'd like to share or any way we can further improve, please don't hesitate to let us know. Thank you for choosing our services!


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Review from Christine B (Daughter of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and consideration shown to my mother was lovely. All the carers are friendly and help make the experience for an independent lady good.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

I'm delighted to hear that your mother received such thoughtful and considerate care from the team. It's heartwarming to know that the carers not only provided assistance but also created a positive and supportive environment for her. Thank you for sharing your feedback.


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Review from J W (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been with the company long but have found the level of care to be of a high standard. The staff never make me feel embarrassed about my disability. However, there was one occasion when a staff member made me feel unsafe and very anxious. I told the office and it was dealt with quickly.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

I am glad to hear that you feel comfortable with your Care Team. I would love to know how we can make those 4 stars a 5 though!


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Review from Audrey F (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care that I have received has been first-class. The carers have all treated me with dignity and friendliness. I feel lucky that I live in Stafford and have such caring ladies looking after me.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you for your kind words. I am thrilled that you're happy with the service being received and the team who visit.
It is our pleasure to be of service.
Warmest wishes,
The Affexa Management Team


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Review from S T (Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From finding Affexa and having my assessment with the coordinator to arranging my care. The service was caring. Wanting the best for me. Can't highly recommend the team. Wonderful carers who can't do enough for me.
Of course, I have my favourites but I get regular carers who I know.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Always our aim to support and care in this way! So honoured to read this. It was a pleasure. Thank you.


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Review from Geoffrey D (Client) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a home care service at short notice and was lucky enough to contact Affexa. From first contact, the service from the Affexa staff could not be faulted and I could not have wished for better in the care I received.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

This is what Affexa Care Services aims to achieve. Thank you for sharing your experience with us. Delighted to hear you have been sharing this with friends too.


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Review from Lucy M (Daughter of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding support for a loved one, in their own home, is extremely stressful. Throughout the process Affexa have always been very patient and understanding right from the start. Mum felt included in the decisions made and central to all plans put in place. Affexa staff are very caring, building a trusting
relationship with Mum. She feels comfortable when being supported with medical appointments and happy to ask for help. Thank you!

Reply from Dan Kiley, Service Manager at Affexa Care Services - Stafford

This feedback makes me smile so much! Affexa is very lucky to support Mum and we love that our team are making an impression. Affexa tries to eliminate the stresses of care and support so it is great to hear that!


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Review from C M (Client) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Affexa is very professional. They have always been caring and supportive. Nothing is too much trouble, no matter what it is. I don't know how I would have coped for these past 3 years without them.

Reply from Dan Kiley, Service Manager at Affexa Care Services - Stafford

It is a pleasure to receive this review. Thank you so much for sharing. We certainly enjoy having you with us.


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Review from M B (Nephew of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. No issues at all.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you for taking the time in giving your feedback. Much appreciated.


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Review from D C (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Very helpful staff. Good company. I don't know what I would do without them.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you for taking the time in giving your feedback. Much appreciated.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Affexa Care Services - Stafford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Affexa Care Services - Stafford is calculated as follows: ( (78 Excellents x 5) + (10 Goods x 4) ) ÷ 88 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Affexa Care Services - Stafford is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

Ben

Ben Evans

Job Title: Director and Registered Manager

Joined: 2015

Ben has had over 20 years' experience within the Health and Social Care sector, working within many settings including residential care, nursing homes, prehospital emergency medicine, community settings and specialist secure facilities.


It was when Ben found Domiciliary Care that he found a true passion for supporting people to remain in their own homes for as long as possible. Whilst working within a number of Staffordshire's home care agencies, Ben's desire for change and improvement grew.


Ben went on to study a qualification in Leadership and Management of Health and Social Care, helping to further develop his knowledge and skills needed as a Registered Manager and a provider of social care services.


Ben is passionate and driven to ensure that care and support services at home are of the highest standard possible.


He now oversees the operations for Affexa Care Services, slowly and steadily growing Affexa Care Services' reputation in providing care that goes the extra mile.


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Shannon Edensor

Job Title: Customer Coordinator

Joined: 2023

Supporting our customer's journey, helping people to adjust to being part of our Affexa family.


Frequently Asked Questions about Affexa Care Services - Stafford

What Type of Services does Affexa Care Services - Stafford offer?

Affexa Care Services - Stafford offers Home Care.

How many Carers does Affexa Care Services - Stafford employ?

Affexa Care Services - Stafford employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Affexa Care Services - Stafford to verify any information. View our terms and conditions. Affexa Care Services - Stafford has a Platinum Service – more info.