Affexa Care Services - Stafford

14 Park Street, Stafford ST17 4AL
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9.9 29 Reviews
  • Affexa Care Services - Stafford, Stafford
Welcome to Affexa Care Services. A provider that strives to ensure great care is provided for everyone.

Affexa Care Services provides tailored person-centred care to those who wish to live at home as independently as possible.

The amount and type of care is flexible, depending on the exact needs of the individual. Each package of care and support is created with the customer and their loved ones to ensure the right support is provided at the right time

Staff are kind and compassionate and put the care requirements of the client first.

The company was awarded a CQC rating of 'Good' overall in February 2020.

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Care Provided by Affexa Care Services - Stafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Affexa Limited
  • Person in charge
  • Ben Evans (Director and Registered Manager)

Funding & Fees Guide for Affexa Care Services - Stafford

  • Prices

  • Affexa Care Services fees start from £20.00 per visit for homecare services.
    Domestic services, social support, and handyperson fees are separate and quoted per job.

  • We try to be different and offer something that we call Fixed Cost Care. Ask our Care Coordinator for more information.

Affexa Care Services - Stafford Reviews (29)

Total of 29, showing 21-29
9.9

Affexa Care Services - Stafford has a Review Score of 9.9 (9.886) out of 10, based on 15 reviews in the last 2 years. Over all time Affexa Care Services - Stafford has 29 reviews.

Overall Experience

  • 25
  • 2
  • 2
  • 0
  • 0

Date Published

29
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14

Review from Sharon D (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional, passionate, caring and reliable care provider who has never let my mother down and is flexible to her needs and requirements. I have used a couple of other care providers in the past for my mother but was so impressed with Affexa from the start and now, nearly 2 years on would never
be without them. I have absolute confidence in their staff, no ‘ask’ is ever too much trouble and their genuine kindness and concern for mum’s well-being is second to none. With Affexa’s help, guidance and attention to detail it has made it so much easier to keep mum in the community and they have also made my life so much easier. I would not hesitate to highly recommend them.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you for such kind words. It is also our pleasure to care for your mum and to be of help not only to your mum but also to you and your family. As always, if there is anything we can help with, just let us know. It is our ultimate aim, to support people to remain at home for as long as possible.


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Review from Kathleen W (Wife of Client) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service provided by Affexa.
The carers are always very cheerful and seem to have the knack to make my husband smile, sometimes laugh and occasionally sing with them.
Considering that he has been bed-bound since March last year that is some achievement, I'm not sure I would
be able to react in the same way in his position.
The girls can also manage most of the time to get him to eat and take his medication when I cannot.
Good job all round, well done.

Reply from Dan, Administrative Services Manager at Affexa Care Services - Stafford

I read this review and smiled! It is great to hear that your Care Practitioners are brightening up your husband's days. Thank you for sharing your review with us. We will be in touch soon to find out how we can turn those 4's in to 5's.


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Review from J D (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy with the care and support from the care practitioners that visit me and the office, e.g One lady is always there to help me with any enquiries. She sorts things out straight away and is always pleasant. I look forward to seeing the girls and having a nice chat. Overall I would recommend
Affexa Care Services without a second thought.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you for your review and comments. We are thrilled to hear that you have been satisfied with the service you have been receiving. It is our pleasure to be able to offer you the support needed. We are keen to hear from you about ways in which we can improve to make your experience even better so if you wish to reach out to us, please feel free to do so.


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Review from Valerie B (Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy the visits I have from the carers.
Really look after me and make me smile.
Help me to get out of the house, help with my shopping and looking after my home.
Great service and definitely worth the money.

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

Thank you for your feedback. We are thrilled to hear that you are happy with the services you are receiving. It is our pleasure to be able to offer the support you need to remain at home. If we can be of any additional assistance, please do contact us and one of the team will be more than happy to help.


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Review from T H (Client) assisted by family/friend published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Affexa Care Services - Stafford are the company who really do care about the care you need. Always available in your care crisis - right there at the end of the phone, listening, caring and providing.

Reply from Ben Evans at Affexa Care Services - Stafford

I would just like to thank you for your review. Its great to hear feedback and we are thrilled to hear of your positive experience with us.


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Review from Isla H (Client) assisted by family/friend published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (both my husband and myself) use Affexa Care Services - Stafford and are very satisfied with the company. All the carers are very professional, thoughtful and thorough. They have become a part of the family! They work patiently and carefully with us, which can't always be easy. We would not hesitate
to recommend Affexa and are very happy to have found them.

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Review from Marlene M (Wife of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with your services. All the staff are polite and my husband is happy with them which is very important. They all chat to my husband which again is very important. We are also very happy with the cleaning service that is working well.

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Review from Julie W (Daughter of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy with all of the staff although they all seem to struggle due to a lack of staff members. Overall Affexa do a great job and staff seem to enjoy what they do.

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Review from Joanne J (Friend of Client) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly, down to earth and do a great job. They are flexible with the needs of my mother and go the extra mile. My mother's health and wellbeing has increased 100% since using Affexa Care Services. Would recommend to anyone. 5* all the way!

Reply from Ben Evans, Director and Registered Manager at Affexa Care Services - Stafford

We are extremely grateful for your review. It is much appreciated and we are so glad your mother's health has improved. I would also like to thank you for your recommendations.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Affexa Care Services - Stafford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Affexa Care Services - Stafford is calculated as follows: ( (78 Excellents x 5) + (10 Goods x 4) ) ÷ 88 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Affexa Care Services - Stafford is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

Ben

Ben Evans

Job Title: Director and Registered Manager

Joined: 2015

Ben has had over 20 years' experience within the Health and Social Care sector, working within many settings including residential care, nursing homes, prehospital emergency medicine, community settings and specialist secure facilities.


It was when Ben found Domiciliary Care that he found a true passion for supporting people to remain in their own homes for as long as possible. Whilst working within a number of Staffordshire's home care agencies, Ben's desire for change and improvement grew.


Ben went on to study a qualification in Leadership and Management of Health and Social Care, helping to further develop his knowledge and skills needed as a Registered Manager and a provider of social care services.


Ben is passionate and driven to ensure that care and support services at home are of the highest standard possible.


He now oversees the operations for Affexa Care Services, slowly and steadily growing Affexa Care Services' reputation in providing care that goes the extra mile.


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Shannon Edensor

Job Title: Customer Coordinator

Joined: 2023

Supporting our customer's journey, helping people to adjust to being part of our Affexa family.


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