Home Instead North Herts

28 Whitehorse Street, Baldock SG7 6QQ
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10 65 Reviews
  • Home Instead North Herts, Baldock
Home Instead North Herts were rated outstanding by CQC in September 2019, an additional assessment was made in 2022 and they continue to remain Outstanding.

Un-rushed Visits - Non-uniformed staff - Outstanding CQC Rating - No hidden costs - Ongoing Assessment - Daily Care Notes to Family via your Mobile - Assigned Management of Care, one to one assessment and communication.

Tailored Made Packages - Including support with:
Dementia & Specialist Support
Medication
Nutrition & Hydration
Housekeeping and Shopping
Pet Care
Personal Care
Ongoing Monitoring and Assessment
Respite, Live-in and Night Care
GP, hospital and clinic appointments

They are an award-winning company providing pro-active companionship-led care to people in their own homes in Letchworth, Hitchin, Baldock, Royston, Stevenage, Knebworth and surrounding villages.

The company individually matches care professionals to the people that they support based on personality, interests and skills required. Their experience is that continuity of care pro makes a huge difference to the quality of support that they are able to provide.

All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into people’s lives that they go to, as well as providing the practical support required that help them to continue living independently in their own homes.

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Care Provided by Home Instead North Herts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Olufemi Babalola (Owner)

Funding & Fees Guide for Home Instead North Herts

  • Prices

  • £36 per hour weekly rate, £37 per hour weekend rate

  • Live in and large care packages POA

Home Instead North Herts Reviews (65)

Total of 65, showing 41-60
10

Home Instead North Herts has a Review Score of 10 (9.976) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead North Herts has 65 reviews.

Overall Experience

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  • 5
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Date Published

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Review from Keith S (Husband of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead since receiving funding for me to have a break from caring for my wife. The ladies who have been looking after her are absolutely magnificent, we are so happy, and I feel so comfortable leaving my wife in their care.

Reply from Dave Marsh at Home Instead North Herts

When we receive comments like this it's just the very best! Thank you so much for taking time to say such nice things.


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Review from F W (Client) assisted by family/friend published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff who have assisted me. Very friendly and helpful.

Reply from Dave Marsh at Home Instead North Herts

Thank you!


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Review from Derek J (Relative of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider and the care I received was excellent. It made me feel safe in my own home.

Reply from Dave Marsh at Home Instead North Herts

Living at home is possible if we can find the right person to build a trusting relationship with. We are delighted we were able to do this and create that sense of safety and support that we all deserve. Thanks so much for taking the time to provide such positive feedback on our service.


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Review from Kate R (Daughter of Client) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was extremely against having carers to help him at home but due to circumstances regarding his health and welfare, he had to agree to having carers. I was recommended to Home Instead and I’m so happy that I was, it’s been brilliant from the word go, from the initial meeting with my dad to
assess him, making him feel very comfortable about having carers, to the choice of carers that Home Instead picked for him, the ladies that look after my dad are perfect for him.
I would recommend Home Instead with total confidence.
I would never have thought my father would have accepted carers but he has wholeheartedly, but I think that is only because of the Home Instead team.
Fantastic.

Reply from Dave Marsh at Home Instead North Herts

So delighted to be of service. We know it's a minefield out there trying find a trustworthy service and so we are delighted to have been given the chance to make a real difference. I'll let the whole team know of your lovely feedback, it's the fuel that keeps us all going. Thank You!


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Review from Kayleigh P (Granddaughter of Client) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my nan receives from Home Instead Senior Care (Stevenage & North Herts).
I was concerned about how she would be initially, accepting having support at home. However, Home Instead Senior Care (Stevenage & North Herts) have given her the time she needs and she has nothing
but positive things to say about her carer.
We wanted an agency that could provide consistency with careers and could become a companion for my Nan. Which has been achieved and I’m extremely grateful for Everything they have done.

Reply from Dave Marsh at Home Instead North Herts

Just so motivating and heartening to know that we are making such a positive difference for others. I shall be sure to share this lovely feedback with our whole team when we have a little Christmas cheer together. Thank you so much for taking the time .


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Review from Andy P (Son of Client) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carer's that visit my dad to be very professional and easy to get along with.
So much so, that my dad (who has early dementia), doesn't even think of them as carers. Just people that come and see him every day, to make him some breakfast, put a sandwich in the fridge, see how he is and
does the cleaning for him. But more importantly, people that come and chat with him and treat him as a person, rather than a patient.

Reply from Karen Marsh at Home Instead North Herts

Wonderful positive feedback! Just great to get hear that what we do is valued. Thanks for taking the time to say so.


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Review from S W (Daughter of Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead for visits to my elderly mother to help her stay independent. This was in early 2018.
Although she was scared and not sure at first, Home Instead was very diplomatic, kind and caring and matched mum perfectly to her wonderful carer and to 2 other carers who helped during
holidays. Mum and her family cannot praise all at Home Instead enough. A recent stay in hospital for me would have been a disaster for mum without the extra care and support provided. Thank you to all at Home Instead. We could not do without you.

Reply from Dave Marsh at Home Instead North Herts

In our wee team meeting this morning I shared this lovely feedback. Thanks for letting us know we are a trusted valued support. It makes our hearts fly!


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Review from Claire P (Niece of Client) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and considerate carers who we are very happy to have cared for our elderly uncle. He has particular needs and sometimes his behaviour can be a little challenging due to his medical condition, however, the office staff have been great in finding the right carers for him.


Communication

with the office staff is very good and nothing is too much trouble for the carers; one of whom will often stay on a little longer just to chat and make sure our Uncle is set for the day and happy.


I would have no hesitation in recommending Home Instead.


Reply from Dave Marsh, Owner at Home Instead North Herts

It's always a delight to receive such positive feedback for our efforts. Thank you so much for taking the time to share these kind words.


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Review from Richard B (Son of Client) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead have been very helpful to my mother, and the service is reliable, high quality, flexible and friendly.

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Review from Laura P (Wife of Client) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The two lady carers always arrived on time with smiles and a greeting. They always gave dignified service to my husband by helping him to shave and dress. They also conversed with my husband, who had dementia, and managed to find topics of interest. If time remained, they would offer help to me which
often meant cutting up hard vegetables.they were both real carers and I looked forward to seeing them each morning.

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Review from M F (Wife of Client) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was our lifeline when my husband came home from the hospital.
He had dementia, poor eyesight and a critical heart condition following a stroke.
Our caregiver has been my strength, support and friend.
She has helped all the way with my husband's downhill battle and will assist when he
finally gets admitted to a care home next week.
Without them all in Letchworth I would have been lost.

Reply from Dave Marsh, Owner at Home Instead North Herts

It has been our privileged and pleasure to support during these tricky times. Many Thanks!


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Review from Valerie A (Wife of Client) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both extremely pleased with the service and practical advice offered and all personnel we have had contact with. Nothing is too much trouble, difficult or odd. A pleasure to deal with the firm at what is an extremely difficult and stressful time.

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Review from K R (Relative of Client) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always been both professionally competent as well as friendly and easy to approach.
They have provided my very elderly relatives with care and understanding from the outset, at a time when new faces were not normally welcomed. Although circumstances mean that sometimes different
people have to visit, each carer has been introduced and fully briefed before arrival and is always welcomed on return.
I am more than happy to entrust the ongoing home care of my relatives to Home Instead and have no reservations in recommending them to others.

Reply from Dave Marsh, Owner at Home Instead North Herts

We are honoured to have the opportunity to serve and delighted with this excellent feedback. I will take the time to share it at our Team Meeting so that the whole team can benefit from this positive comment. Thank you.


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Review from Dennis H (Husband of Client) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the service from Home Instead now for three months and have been extremely pleased. There were doubts at the beginning as to how my wife would react to the invasion of privacy but this has been handled most sensitively and she has not been in the least bit upset, in fact listening to the
laughter and singing coming from the bathroom I would say the opposite is true!!
Carers have been very sweet and have become friends who my wife looks forward to greeting each morning. The whole experience in dealing with Home Instead has been most positive and reassuring. It leaves me very happy to know that my wife is in the hands of such competent and lovely people.

Reply from Dave Marsh, Owner at Home Instead North Herts

Wonderful to get such positive feedback. To achieve "Laughter and Singing from the bathroom" is exactly the sort of positive outcome I'd like for my own family and myself when I'm a bit older too!


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Review from E S (Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care and service. All of the care givers provide a high standard of care, nothing is too much trouble. They all feel like friends.

Reply from Dave Marsh, Owner at Home Instead North Herts

Thank you, it is so good to get feedback like this. Our team are committed to doing anything to enable peoples independence. It's wonderful to be seen as 'friends'. Perfect!


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Review from Jacqui G (Daughter of Client) published on 24 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parent's ability to look after themselves at home deteriorated when my mother's health was compromised 2 years ago. My father, as her carer, struggled to make meals and the health of both of them declined until my father went into the hospital in August 2016. I was recommended Home Instead Senior
Care (Stevenage & North Herts) to provide carers to enable Mum and Dad to live independently.


The lady who was introduced to cook evening meals for them has been an absolute godsend. She is very kind to them and exceptionally caring.


My father has since had another health crisis and another spell in hospital and Home Instead have provided more carers to give morning care to help encourage them to take their medication.


Home Instead also keeps us informed of any needs. This has enabled Mum and Dad to continue living at home and provided us with peace of mind, knowing that they are being cared for on a regular basis.


Reply from Dave Marsh, Owner at Home Instead North Herts

It's our absolute pleasure to serve clients and achieve our mission of enabling people to live at Home Instead of having to live in carehome or other.


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Review from Brian W (Son of Client) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged with our local Home Instead team about ten months ago and have been highly impressed. The process began with a careful face-to-face discussion to ascertain what was needed. The management team then took a personal interest in finding the right person to meet the requirements. Speed was of
the essence. My mother immediately took to the carer they selected and that same person proved to be an excellent long-term match for her.


During the year requirements have at times increased and we found that Home Instead delivered on their promise to be flexible. Again, we felt that both the management team and the carer herself took a truly personal interest in providing the right support in a timely fashion.


Communication throughout has also been timely and helpful. The level of responsiveness and follow up has been second to none. We could not have found a better agency, management team, or carer to support our mother's wish to continue living independently in her own home.


Reply from Dave marsh, Owner at Home Instead North Herts

Utterly delighted to have delivered.


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Review from Matthew B (Son of Client) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We currently have three different carers through Home Instead. They are all very personable, punctual, reliable, unhurried and genuinely caring. They treat my mother with respect and often go beyond what is expected of them in the daily routine, where they see a need. They are equally friendly with
my partner and me and take the time to chat, so their visits don’t feel at all intrusive.

Reply from Dave Marsh, Owner at Home Instead North Herts

We are always grateful to receive feedback from those we serve. We will be sure to share this lovely feedback at our team meetings so that our brilliant CAREGivers can see the positive impact they have on others lives.


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Review from Rita T (Daughter of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had experience of another care organisation for 2 months, but Home Instead are amazing and really do care. Our family have peace of mind knowing that our 93year old mother is so well looked after in our absence. She has responded well and quickly and trusts the people/carers who come in each
day.

Reply from Dave, Owner at Home Instead North Herts

It's a delight to receive positive feedback like this. We are honoured to serve.


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Review from D C (Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first contacting Home Instead, I have found the staff helpful and understanding.
We have care to fit our needs at an affordable cost.

Reply from Dave Marsh, Owner at Home Instead North Herts

It is our absolute pleasure to serve Mr C and we are delighted to receive such positive feedback.


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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for Home Instead North Herts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Home Instead North Herts is calculated as follows: ( (81 Excellents x 5) + (2 Goods x 4) ) ÷ 83 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead North Herts is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (6)

Olufemi

Olufemi Babalola

Job Title: Owner

Joined: 2022

Hello, I’m Femi, the owner of Home Instead in Stevenage and North Hertfordshire. I have a 22 year background in medical practice, specialising in mental health. My clinical practice over the years has helped forge strong personal and professional values that are in line with Home Instead’s core value of client centred care.


My personal experience of looking after a parent with dementia, as well as my professional work as a specialist in dementia care has allowed me to understand the importance of promoting the client’s independence and ability to make choices, even in the face of the odds and challenges they might be facing, as a consequence of poor health.


My experience and values from clinical practice will be brought to bear in providing overarching leadership to the franchise as it continues to further its vision of providing care to the highest standards, in our local communities of Hitchin, Letchworth, Stevenage and surrounding towns and villages.


Jo

Jo Hooper

Job Title: Registered Manager

Joined: 2019

My aim: is to ensure our service is Caring, Safe, Effective and Responsive for our Clients and the team we serve.


My Why: To find a role that gives back, that makes me want to get up in the morning and make a difference. My Mum has recently been diagnosed with Motor Neuron Disease, so I understand how important it is for people to know that care and support are available to maintain a happy and safe life in your home. But not just care ... blooming good care - outstanding care, bespoke tailored care that meets an individual's needs and goals.


Philippa

Philippa Moorley

Job Title: Head of Quality Assurance, Field Care

Joined: 2020

I joined Home Instead in 2020 as a Field Care Supervisor after previously working in many different Residential Care and Domiciliary settings.


Home Instead has enabled me to continue my passion for care out in the field and within the office by supporting our CAREGivers and clients. I look after other CAREGivers and get to see them working with their clients. I support them in their roles and see first-hand the differences that they are making in their clients' lives.


I have my clients and I also get to work with the office staff who are outstanding in their service to others. I am very proud to be a part of Home Instead it is a very different care service!


Sharon

Sharon Stevens

Job Title: Recruitment & Engagement

Joined: 2021

My aim is to improve and streamline processes in Recruitment, and to ensure each individual has a positive first experience with Home Instead. Improving the initial client impression and building engagement and promoting brand awareness.


My Why: I started working with Home Instead in August 2021 as a Care Professional. I joined the office team in January 2023, focusing on Recruitment and Engagement with staff, social media and the local community.


Initially, I was drawn to Home Instead for its ethos of kindness, compassion, and relationships. While work can sometimes get very busy, I can see how we are making a difference in the quality of life of our Clients and their families. In the past I have worked for corporations that were solely focused on bottom lines; but with Home Instead, it feels like we are here to focus on the bottom of Client’s hearts.


Sue

Sue Akester

Job Title: Training Manager

Joined: 2022

My aim is to train and educate you so that you can feel safe, supported and confident when visiting your clients in the local community.


My Why: was my dad. When I was young, every school holiday I used to go to work with him and help. Christmas days were spent at the care home dishing up dinner and giving out presents whilst my mum was cooking our dinner. It gave me a passion for this industry which never went away and was always what I was going to do.


Sarah

Sarah Broadbent

Job Title: Scheduler

Joined: 2022

I aim to ensure that we continue to give both our clients and care professionals a schedule that runs smoothly and provides reliable continuity of care, keeping both care pros and clients informed at all stages.


My Why: I was privileged to care for both my parents at the end of their lives, enabling them to follow their wishes to be at home.  It gave me an insight and understanding of what a person, as well as their family, might need support with at this time.  Towards the end of my Mum’s life, we had care professionals in to help with her personal care.  For a short time, it enabled me to be her daughter rather than her care professional.  I realised what valuable and special people care professionals are, and it planted the seed in my brain that this was a path I wanted to follow.


I have completed over 1000 hours of care since I worked for Home Instead. I feel extremely passionate about the service Home Instead provides and the level of care we offer, as well as their ethos in providing the best person-centred care that we can, enabling us to keep our lovely clients at home.


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