Home Instead North Herts

Hello, I’m Femi, the owner of Home Instead in Stevenage and North Hertfordshire. I have a 22 year background in medical practice, specialising in mental health. My clinical practice over the years has helped forge strong personal and professional values that are in line with Home Instead’s core value of client centred care.

My personal experience of looking after a parent with dementia, as well as my professional work as a specialist in dementia care has allowed me to understand the importance of promoting the client’s independence and ability to make choices, even in the face of the odds and challenges they might be facing, as a consequence of poor health.

My experience and values from clinical practice will be brought to bear in providing overarching leadership to the franchise as it continues to further its vision of providing care to the highest standards, in our local communities of Hitchin, Letchworth, Stevenage and surrounding towns and villages.

My aim: is to ensure our service is Caring, Safe, Effective and Responsive for our Clients and the team we serve.

My Why: To find a role that gives back, that makes me want to get up in the morning and make a difference. My Mum has recently been diagnosed with Motor Neuron Disease, so I understand how important it is for people to know that care and support are available to maintain a happy and safe life in your home. But not just care ... blooming good care - outstanding care, bespoke tailored care that meets an individual's needs and goals.

I joined Home Instead in 2020 as a Field Care Supervisor after previously working in many different Residential Care and Domiciliary settings.

Home Instead has enabled me to continue my passion for care out in the field and within the office by supporting our CAREGivers and clients. I look after other CAREGivers and get to see them working with their clients. I support them in their roles and see first-hand the differences that they are making in their clients' lives.

I have my clients and I also get to work with the office staff who are outstanding in their service to others. I am very proud to be a part of Home Instead it is a very different care service!

My aim is to improve and streamline processes in Recruitment, and to ensure each individual has a positive first experience with Home Instead. Improving the initial client impression and building engagement and promoting brand awareness.

My Why: I started working with Home Instead in August 2021 as a Care Professional. I joined the office team in January 2023, focusing on Recruitment and Engagement with staff, social media and the local community.

Initially, I was drawn to Home Instead for its ethos of kindness, compassion, and relationships. While work can sometimes get very busy, I can see how we are making a difference in the quality of life of our Clients and their families. In the past I have worked for corporations that were solely focused on bottom lines; but with Home Instead, it feels like we are here to focus on the bottom of Client’s hearts.

My aim is to train and educate you so that you can feel safe, supported and confident when visiting your clients in the local community.

My Why: was my dad. When I was young, every school holiday I used to go to work with him and help. Christmas days were spent at the care home dishing up dinner and giving out presents whilst my mum was cooking our dinner. It gave me a passion for this industry which never went away and was always what I was going to do.

I aim to ensure that we continue to give both our clients and care professionals a schedule that runs smoothly and provides reliable continuity of care, keeping both care pros and clients informed at all stages.

My Why: I was privileged to care for both my parents at the end of their lives, enabling them to follow their wishes to be at home.  It gave me an insight and understanding of what a person, as well as their family, might need support with at this time.  Towards the end of my Mum’s life, we had care professionals in to help with her personal care.  For a short time, it enabled me to be her daughter rather than her care professional.  I realised what valuable and special people care professionals are, and it planted the seed in my brain that this was a path I wanted to follow.

I have completed over 1000 hours of care since I worked for Home Instead. I feel extremely passionate about the service Home Instead provides and the level of care we offer, as well as their ethos in providing the best person-centred care that we can, enabling us to keep our lovely clients at home.