Home Instead North Herts

28 Whitehorse Street, Baldock SG7 6QQ
Submit a Review
10 68 Reviews
  • Home Instead North Herts, Baldock
Home Instead North Herts were rated outstanding by CQC in September 2019, an additional assessment was made in 2022 and they continue to remain Outstanding.

Un-rushed Visits - Non-uniformed staff - Outstanding CQC Rating - No hidden costs - Ongoing Assessment - Daily Care Notes to Family via your Mobile - Assigned Management of Care, one to one assessment and communication.

Tailored Made Packages - Including support with:
Dementia & Specialist Support
Medication
Nutrition & Hydration
Housekeeping and Shopping
Pet Care
Personal Care
Ongoing Monitoring and Assessment
Respite, Live-in and Night Care
GP, hospital and clinic appointments

They are an award-winning company providing pro-active companionship-led care to people in their own homes in Letchworth, Hitchin, Baldock, Royston, Stevenage, Knebworth and surrounding villages.

The company individually matches care professionals to the people that they support based on personality, interests and skills required. Their experience is that continuity of care pro makes a huge difference to the quality of support that they are able to provide.

All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into people’s lives that they go to, as well as providing the practical support required that help them to continue living independently in their own homes.

Care Provided by Home Instead North Herts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Olufemi Babalola (Owner)

Funding & Fees Guide for Home Instead North Herts

  • Prices
  • £36 per hour weekly rate, £37 per hour weekend rate


  • Live in and large care packages POA


Home Instead North Herts Reviews (68)

Total of 68, showing 61-68
10

Home Instead North Herts has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead North Herts has 68 reviews.

Overall Experience

  • 63
  • 5
  • 0
  • 0
  • 0

Date Published

68
7
9
14
54
Overall Experience  Overall Experience 5.0 out of 5

We currently have three different carers through Home Instead. They are all very personable, punctual, reliable, unhurried and genuinely caring. They treat my mother with respect and often go beyond what is expected of them in the daily routine, where they see a need. They are equally friendly with
my partner and me and take the time to chat, so their visits don’t feel at all intrusive.

Reply from Dave Marsh, Owner at Home Instead North Herts

We are always grateful to receive feedback from those we serve. We will be sure to share this lovely feedback at our team meetings so that our brilliant CAREGivers can see the positive impact they have on others lives.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have had experience of another care organisation for 2 months, but Home Instead are amazing and really do care. Our family have peace of mind knowing that our 93year old mother is so well looked after in our absence. She has responded well and quickly and trusts the people/carers who come in each
day.

Reply from Dave, Owner at Home Instead North Herts

It's a delight to receive positive feedback like this. We are honoured to serve.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

From first contacting Home Instead, I have found the staff helpful and understanding.
We have care to fit our needs at an affordable cost.

Reply from Dave Marsh, Owner at Home Instead North Herts

It is our absolute pleasure to serve Mr C and we are delighted to receive such positive feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I consider myself very lucky to have these kind caring helpful ladies. Makes life easier to cope with being on my own. Nothing is too much bother for them. They are always cheerful, which goes a long way. What more do I need to say 10/10

Reply from Karen Marsh, Owner at Home Instead North Herts

We are delighted to serve Mrs L and are delighted that she values our efforts. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

My carer was very good indeed, nothing was too much trouble, we got on very well indeed and I do feel she has done a very good job in helping me to where I am now, so thank you very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service and find them honest and reliable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has recognised and provided a perfect match between my mother and her carer. Although not too elderly or infirm, mum needed company and stimulus and an understanding of her newly diagnosed dementia. Home Instead has literally given my mum a new lease of life and a new friend and I cannot
rate them highly enough for the time and empathy they have given her. I do and will continue to recommend them to anyone I know who may benefit from their services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I had a carer from Home Instead Senior Care each morning to help me wash and dress! Except for four mornings I had the same carer. They were all excellent. The carers were all very competent, I felt quite at ease with them and enjoyed meeting them. I missed them when they had finished coming to me.
I was pleased to have them introduced to us before they started. They always arrived on time and often did one or two extra things to help me. I would definitely employ them again and would have no hesitation in recommending the company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead North Herts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead North Herts is calculated as follows: ( (82 Excellents x 5) ) ÷ 82 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead North Herts is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (7)

Olufemi

Olufemi Babalola

Job Title: Owner

Joined: 2022

Hello, I’m Femi, the owner of Home Instead in Stevenage and North Hertfordshire. I have a 22 year background in medical practice, specialising in mental health. My clinical practice over the years has helped forge strong personal and professional values that are in line with Home Instead’s core value of client centred care.


My personal experience of looking after a parent with dementia, as well as my professional work as a specialist in dementia care has allowed me to understand the importance of promoting the client’s independence and ability to make choices, even in the face of the odds and challenges they might be facing, as a consequence of poor health.


My experience and values from clinical practice will be brought to bear in providing overarching leadership to the franchise as it continues to further its vision of providing care to the highest standards, in our local communities of Hitchin, Letchworth, Stevenage and surrounding towns and villages.


Jo

Jo Hooper

Job Title: Registered Manager

Joined: 2019

My aim: is to ensure our service is Caring, Safe, Effective and Responsive for our Clients and the team we serve.


My Why: To find a role that gives back, that makes me want to get up in the morning and make a difference. My Mum has recently been diagnosed with Motor Neurone Disease, so I understand how important it is for people to know that care and support are available to maintain a happy and safe life in your home. But not just care ... blooming good care - outstanding care, bespoke tailored care that meets an individual's needs and goals.


Philippa

Philippa Moorley

Job Title: Head of Quality Assurance, Field Care

Joined: 2020

I joined Home Instead in 2020 as a Field Care Supervisor after previously working in many different Residential Care and Domiciliary settings.


Home Instead has enabled me to continue my passion for care out in the field and within the office by supporting our CAREGivers and clients. I look after other CAREGivers and get to see them working with their clients. I support them in their roles and see first-hand the differences that they are making in their clients' lives.


I have my clients and I also get to work with the office staff who are outstanding in their service to others. I am very proud to be a part of Home Instead it is a very different care service!


Sue

Sue Akester

Job Title: Training Manager

Joined: 2022

My aim is to train and educate you so that you can feel safe, supported and confident when visiting your clients in the local community.


My Why: was my dad. When I was young, every school holiday I used to go to work with him and help. Christmas days were spent at the care home dishing up dinner and giving out presents whilst my mum was cooking our dinner. It gave me a passion for this industry which never went away and was always what I was going to do.


Bethany

Bethany Goodall

Job Title: Scheduler

Joined: 2022

My aim is to ensure we give
our Clients and Care Professionals a schedule that runs smoothly and provides reliable continuity of care.


Flexibility is important to the delivery of consistent care and I am always available to clients and their families to discuss the changing needs of care.


This includes putting additional support in place for hospital appointments or responding to additional care needs after hospital discharge.


Joanna

Joanna Atkinson

Job Title: Administrator

Joined: 2024

My aim is to support the office, care team and clients for smooth and effective of communications for continued success and growth.


Being in this role allows me to identify potential problems across the team and take steps to mitigate them.
The best part of this role is I get to help everyone; the Care Professionals, and families starting their care journey.


I can signpost them to all their information and support needs.


Jenny

Jenny Temple

Job Title: Administrator

Joined: 2025

I’m an organised and supportive administrator who thrives on teamwork and efficiency.


I enjoy keeping things running smoothly and helping others succeed. Whether it’s coordinating tasks, problem -solving or offering helping hand I am always ready to step in and make a difference.


I believe in collaboration, clear communication and keeping things stress free!