Pure Life Homecare

B5 Clover House, John Wilson Business Park, Chestfield, Whitstable CT5 3QZ
Submit a Review
8.5 17 Reviews
  • Pure Life Homecare, Whitstable
Since 2015, Pure Life Homecare have been improving the lives of people who live in the Canterbury, Herne Bay and Whitstable areas by enabling them to lead an independent lifestyle from the comfort of their own homes.

Their core values of compassion, empathy, consistency and excellence are the driving force behind how they provide individualised care and support, 24 hours a day, seven days a week.

They offer individualised, tailored care packages, from companionship to 24-hour live-in care. Services include personal care, domestic chores and meal preparation, alongside specialist care services for people with learning and physical disabilities and those living with mental health problems such as Alzheimer's and dementia.

Call the friendly team to book a free care assessment.

Show Pure Life Homecare on the Map

Care Provided by Pure Life Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Altruistic (North Kent) Ltd
  • Person in charge
  • Louise Scott (Registered Manager)

Pure Life Homecare Reviews (17)

8.5

Pure Life Homecare has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Pure Life Homecare has 17 reviews.

Overall Experience

  • 11
  • 6
  • 0
  • 0
  • 0

Date Published

17
0
2
2
15

Review from J H (Daughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls were all wonderful with both my parents who had advanced dementia. They built such a bond with them; you could see a change in their demeanour when and after they had visited. Gave us such peace of mind that my parents were exceptionally well cared for and supported. Couldn't recommend highly
enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne H (Daughter of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pure Life team honestly went above and beyond when it came to caring for my parents and then my mother after my father's death. My mother, a fiercely independent lady, was reluctant to accept any help at home, but to my enormous delight (and relief) immediately warmed to the Pure Life ladies. My
parents were treated with great care and dignity, with even office/management staff coming at a moment's notice to sit with my mum so I could leave her to arrange my dad's funeral. Thank you for everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paula P (Daughter of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Polite and punctual service. Caring and supportive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Client) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received the best help from your staff. Kindness, understanding and excellent rapport. Always on time and always pleased to see her. Would recommend your company to other family and friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Son of Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought that the staff at Pure Life were excellent when dealing with my mother who was in the later stages of dementia. They were friendly, kind, and assertive when they needed to be - but not too assertive, enough to get some key jobs done but without being overbearing. The balance was right. They
do a difficult job and they're stars!. Would I recommend Pure Life? Yes!.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Yvonne A (Client) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To coin a phrase, "just what the doctor ordered"! The service I have received is wonderful - my carer is very helpful, always has a smile, always does anything I ask for willingly and gives her best - always.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are excellent, high level of experience and competence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Allan H (Husband of Client) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my wife received was exactly what we had hoped for. The carers were attentive but not overly fussy and dealt with my wife's dementia very well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D P (Client) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend Pure Life Homecare to anyone looking for personal professional care at home. All the carers I have met so far have been friendly, reliable and hard-working ensuring that I am comfortable and asking if I require further assistance before they leave. The administration and
management team are also to be commended for their efficiency and communication skills with the clients, providing a regular timetable and excellent contact with the clients. The agency is to be recommended as a well run establishment putting clients first.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul C (Son of Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Life Homecare looked after my Mum when she could no longer properly take care of herself and her needs in the home. Throughout the period of care and until she passed away, Mum found every carer that visited, without exception, thoroughly professional, kind, caring and compassionate. She loved
all her carers, to her those lovely ladies became an extended family and she often said that the only thing she looked forward to each day was their visits. They all did a splendid job for Mum, indeed there was nothing they wouldn't do for her, to facilitate her remaining in the home. In view of the risk they all took, and continue to take, during the Coronavirus pandemic, these carers are one of a kind, doing exceptional work on a daily basis, taking care of those in need. I wouldn't hesitate to recommend their services to anyone looking for quality care for someone at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane E (Daughter of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Life looked after my parents for approximately two years, at the end of their lives. As soon as they were involved with our family, life became easier, and Mum and Dad were able to stay together in their own home, right to the end. The managers worked hard to maintain the same small group of carers
for my parents so that relationships could grow. Always highly professional, kind and efficient; they supported my fiercely independent Mum and Dad on a journey, from just needing some support, to needing help with almost everything - discreet and sensitive with the most personal of care, but always seeming to know when to coax and cajole, when to step back, and when to just sit and listen. Mum and Dad trusted them, felt safe and became very fond of them all. They worked closely with us too, staying in constant contact. Their advice was invaluable, and their support for all of us at the end meant a great deal. We came across Pure Life by chance, and we were very lucky indeed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Derek B (Husband of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good service on the whole.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Wife of Client) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly carers and talk as doing the job in hand. Caring to client and family present. Listen when things change.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian S (Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff of Pure Life very professional in their care of me. They are also very friendly and are very obliging in their manner.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Theodora L (Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia S (Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been with Pure Life Homecare for 3 months but so far I have found them very good indeed. I have had five different carers but each one has been kind, caring and very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Husband of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had experienced three other care organisations before choosing PureLife. I read the CQC reports before engaging them but, to borrow the slogan of a national car rentals company, they are 'trying harder'.
All their visits are two-handed, morning and evening. They are punctual and on the odd occasions
when they are delayed (traffic or problems with a previous client) there is normally a phone call from the office to explain and apologise.
We asked for all-female carers and this has always been honoured. We know in advance which carers are due and we can go online to read the handover notes which the carers always write at the end of each session.
They always greet the client (my wife) on arrival and are respectful and gentle. If one of each pair is less experienced or new to our needs, the more experienced carer will mentor her. Now and then a new employee will shadow them to learn the ropes.
No problems so far in the 30 weeks we have had them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Pure Life Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pure Life Homecare is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pure Life Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Pure Life Homecare

What Type of Services does Pure Life Homecare offer?

Pure Life Homecare offers Home Care.

How many Carers does Pure Life Homecare employ?

Pure Life Homecare employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pure Life Homecare to verify any information. View our terms and conditions. Pure Life Homecare has a Platinum Service – more info.