Nurse Next Door

4 Tudor Court, Brighton Road, Sutton SM2 5AE
Submit a Review
9.7 24 Reviews
  • Nurse Next Door, Sutton
Nurse Next Door believes that seniors want more than to just have their basic needs met. They want to feel happy, have a sense of purpose and make their own choices about what they want to do. Nurse Next Door believes seniors can age safely and happily at home and the care team goes the extra mile to make life better for you and your loved one.

That’s where Happier Ageing® comes in. Nurse Next Door caregivers find out what clients have always dreamed of doing — or a passion they had when they were younger — and find creative ways to make it happen. This could mean learning how to cook a new dish, visiting the local aquarium, or having a Hawaiian-themed celebration on the patio. The team goes above and beyond to bring happiness into clients’ lives.

Whether you need a helping hand a few hours a week or a full-time caregiver, Nurse Next Door can set up care with as little as 24 hours’ notice. Your care plan is customised to your unique needs, and the team manage everything every step of the way.

All staff are selected very carefully and a rigorous recruitment and training process, including DBS and full references, ensures exceptional care every time.

The services provided by Nurse Next Door are fully regulated by the relevant governing bodies including CQC and the team hold themselves to very high standards.

Show Nurse Next Door on the Map

Care Provided by Nurse Next Door

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nurse Next Door
  • Person in charge
  • Prashant Patel (Director)

Funding & Fees Guide for Nurse Next Door

  • Prices

  • From £32.00 per hour

Nurse Next Door Reviews (24)

Total of 24, showing 1-20
9.7

Nurse Next Door has a Review Score of 9.7 (9.664) out of 10, based on 19 reviews in the last 2 years. Over all time Nurse Next Door has 24 reviews.

Overall Experience

  • 20
  • 3
  • 0
  • 1
  • 0

Date Published

24
13
13
19
5

Review from K P (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurse next door have been taking care of my mother for a little while now and service is great! The carers and office staff I've spoken to are kind and professional. Lovely people and would 100% recommend!!

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your wonderful feedback! We're so glad to hear that you've had a positive experience with Nurse Next Door. Our caregivers and office staff are dedicated to providing kind and professional service, and it means a lot to know that their efforts are making a difference for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was exceptional. All the members of staff were compassionate, patient, attentive, and professional.
We are truly grateful for their support. We would highly recommend them.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your kind words. We are truly honored to have been a part of your father's care journey. Our team is dedicated to providing compassionate and professional support, and knowing that we made a positive impact on your family means the world to us.Your recommendation is deeply appreciated, and we are grateful for your trust. If there is anything more we can do for you in the future, please don't hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurse Next Door provided exemplary care for my elderly father at home this allowed us to keep him at home for much longer than would have otherwise been necessary. They were always prompt courteous and couldn't do enough to help.
I would certainly not hesitate to recommend Nurse Next Door for their
home care services.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your kind words! We are truly honoured to have been a part of your father's care journey and to have helped him remain at home for as long as possible. Our team is dedicated to providing compassionate, reliable support, and it means the world to us to hear that you had such a positive experience. Your recommendation is greatly appreciated, and we're always here if you ever need anything in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Mother of Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable for time.
Very pleasant to son.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words; it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A W (Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiences have been excellent, and all the ladies who came to see me have been very helpful and friendly.

Reply from Prash Patel, Director at Nurse Next Door

That is great to hear as we try and select the right person to do the visits, and your valuable feedback will be passed back to the team, so thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy and privileged to have discovered the Home Care Next Door nurse team! They are incredibly kind, punctual, and professional experts in their field. I will definitely use their services again and am more than happy to recommend them to anyone looking for compassionate help, as they are
truly dedicated to their work! Thank you once again to a particular member of staff for your best care!

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your glowing review! We are truly grateful for your kind words and are delighted to hear that you had such a positive experience with our team. Our carers and nurses are dedicated to providing compassionate, professional, and reliable care, and your feedback reaffirms our commitment to excellence. We sincerely appreciate your recommendation and look forward to assisting you again whenever needed. Thank you once again for your trust and support!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I H (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very good. They help me.

Reply from Prash Patel, Director at Nurse Next Door

Thank you. We're so glad to hear that our carers have been helpful to you. Your satisfaction and well-being are our top priorities, and we're always here to support you. If there's anything more we can do for you, please don't hesitate to let us know!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H W (Husband of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been polite (bar one), friendly, and professional. The office staff have been great when I have requested a change of carer. I would not hesitate in recommending your services to a friend.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words and for taking the time to share your feedback. We're delighted to hear that you've had a positive experience with our carers and office staff. Your recommendation means a lot to us. If there's anything we can do to improve further, please don't hesitate to let us know.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karina M (Daughter of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a wonderful experience with Nurse Next Door. They have wonderful staff who have supported my dad and stay in his home and he does enjoy their visits.
I have found the team to be flexible and supportive and I look forward to continuing their care for my father for as long as possible.

Reply from Prash Patel, Director at Nurse Next Door

We truly appreciate your thoughtful feedback. We're delighted to hear that your father is enjoying his visits and that our team has been able to provide the support and flexibility you need. It's our privilege to be a part of his care journey, and we look forward to continuing to support him for as long as possible. If there's anything more we can do, please don't hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John C (Nephew of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the exceptional care you have provided to my uncle. From the very beginning, your team has been incredibly professional, compassionate, and attentive. They've gone above and beyond to ensure my uncle's comfort and well-being, and we've seen such a positive difference in
his quality of life since he started receiving their services.
We are grateful for everything you've done for my uncle. I can confidently recommend them to anyone looking for a reliable and compassionate care service.

Reply from Prash Patel, Director at Nurse Next Door

It is always satisfying knowing our team is making such a difference to your uncle and will continue to help in any way we can so thank you for taking the time to post this review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing customer service and support! Managers and so friendly and helpful. Could not recommend a better home care service in the whole of the UK! They've done an absolutely tremendous job looking after my mother she could not be happier!

Reply from Prash Patel, Director at Nurse Next Door

You're very welcome! It's truly our privilege to care for your mum, and we're so grateful for your trust and kind words. We understand how important her well-being is, and we're committed to providing the best care possible. Thank you for your continued support - it means a lot to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W H (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I organised carers from Nurse Next Door to care for the needs of my father when he came out of hospital. They were very quick to put a care plan in place and the carers were helpful and friendly. The app is very useful. Being able to see that a visit has taken place and comments from the carer on
the app, is very reassuring that my father has been well cared for. Overall we are very happy with their service and continue to use them.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words, the whole team loves to get great feedback like this so it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane H (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lives 40 miles around the M25 from me. She is almost 92, although still extremely independent with bowls to go to and friends in her road, had suffered a few difficulties, some panicky moments feeling alone and so far away from us. When an approaching holiday left me feeling the need of backup,
I found Nurse Next Door to help us out. A lovely girl visited who talked us through the service, offering social visits to full-blown regular care. Social visits with the option of being accompanied on a walk, to the town, shops, her bowls etc. seemed just what we needed. Plus I felt while I was away, if she needed it, Mum had people to call who could arrange a visit within the next day or so to help her out. This gave her more confidence. In actual fact the planned visits a couple of times a week were enough. She was very taken with the kindness and ease of being with the ladies who visited. I could check the app, and we found it a godsend. Thank you to everyone involved.

Reply from Prash Patel, Director at Nurse Next Door

Hi, we really appreciate your kind words and it was a delight helping your mum and we all wish you and your family all the best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Cheryl H (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Beware! Last year in November things went horribly wrong.
My dad was locked in his house by carers, it clearly stated on his care plan, by me that he shouldn't be locked in. The carer in question denied this accusation. Then over a period of 3 weeks, my dad had 16 different carers to see him. The
care plan stated that he needed consistency (which he didn't have at the weekend). But on weekdays he did. Luckily, I was consistently checking the app to see who was visiting and for how long and regularly going in.
On one visit the carer for the weekend only visited for 13 minutes, instead of 30 minutes I paid for. Then on another visit, they had charged me twice, when only one carer had turned up. I sent emails and phoned the Manager. She responded to my email, not once did she ever return my call.
My dad ended up in hospital. I sent them an email explaining what had happened they never responded back at all.
Saying the above there are some really good carers, and not so good.

Reply from Prash Patel, Director at Nurse Next Door

We are incredibly disappointed to receive your review which, unfortunately, is not a fair reflection of the service your father received.
After a whole year, in Nov 23 you stated you were very happy with us and have records of over 24 calls and many emails between yourself/your sister and a Manager in response to any emails that month.


All our carers upon full investigation denied locking your father in and we were not the only care company attending. You made 112 changes, often requested the same day hence why we had to send other carers at short notice.


One carer did stay only 13 minutes which you know you were never charged for and the error in the double charge, due to an invoicing error when we changed invoicing system, was corrected the same day.


We have gone over and above to try and accommodate all the changes despite all your sibling conflicts which has made it all the more challenging for us.


We wish yourselves and your father every happiness in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Mother of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always meet my son's needs and are very friendly.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your valuable feedback, very kind of you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Husband of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All's well.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your feedback, it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark B (Son of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the visits once a week for the general care and cleaning of used areas. Quality of companionship is also much valued, as much as the rooms being kept clean and tidy.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your feedback, it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L M (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mum is wonderful, we have no concerns and just want to say thank you so much.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words, we are delighted that you are so happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie D (Daughter of Client) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely pleased with the care provided by the carer. She is very proactive, caring and efficient, an absolute credit to your company. Overall, very satisfied with the care, just need to remind carers not to ask Mum does she want to do something or eat something but advise her she's going to the bathroom
or having x to eat. Also, medication should be ordered in advance not as it runs out.
All staff are friendly and helpful. Thank you.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for the review, it is very much appreciated. We will relay your kind words and feedback back to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan M (Wife of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall quite satisfied with the service given, although some carers are more caring and sensitive towards clients than others.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for taking the time to feedback, we always try and ensure all our carers are consistently good and will take your comments on board.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Nurse Next Door is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Nurse Next Door is calculated as follows: ( (86 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurse Next Door is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Prash

Prash Patel

Job Title: Managing Director

Joined: 2014

As a Qualified Ophthalmic Optician over 22 years, I helped Specsavers build their famous brand by owning and running 4 very successful businesses from 1998 to 2020. During this time, I developed extensive healthcare, retail and customer service skills which led me to create the Care More brand in 2014 to provide exceptional care services every time.


As a company, we are always looking to improve our service and coverage in this important area of Healthcare. We are all very proud to have a good reputation with all the councils we work with and were also chosen to represent our field in the care sector by the Parliamentary Review Team


Karen

Karen Patel

Job Title: Director

Joined: 2014

As a person I thrive on helping others. I’m enthusiastic about customer care and I value learning from others’ experiences. I have worked in the healthcare industry for 30 years and my direct involvement in working with and caring for customers, as both a qualified Optometrist and qualified Audiologist has helped me understand the importance of customer care, including the care of the whole family group.


During my time as a director of several Specsavers stores, we were awarded many customer service awards. I am now using my knowledge in the social care industry to help provide the best care we can.
Care More has developed a great team, which we are always looking to enhance, it’s a team I am very proud to be a part of.


Emma

Emma Pickavance

Job Title: Deputy Manager

Joined: 2021

I have worked in the social care industry for 7 years now.


I have a Level 3 NVQ in lead adult social care and I was previously a Team Supervisor providing specialist residential care for adults with complex physical disabilities and learning disabilities.


I have the responsibility of growing our amazing team and am always trying to ensure we have the best carers in the industry to help us give quality driven person-centred care.


Frequently Asked Questions about Nurse Next Door

What Type of Services does Nurse Next Door offer?

Nurse Next Door offers Home Care.

How many Carers does Nurse Next Door employ?

Nurse Next Door employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurse Next Door to verify any information. View our terms and conditions. Nurse Next Door has a Platinum Service – more info.