Nurse Next Door

4 Tudor Court, Brighton Road, Sutton SM2 5AE
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9.7 24 Reviews
  • Nurse Next Door, Sutton
Nurse Next Door believes that seniors want more than to just have their basic needs met. They want to feel happy, have a sense of purpose and make their own choices about what they want to do. Nurse Next Door believes seniors can age safely and happily at home and the care team goes the extra mile to make life better for you and your loved one.

That’s where Happier Ageing® comes in. Nurse Next Door caregivers find out what clients have always dreamed of doing — or a passion they had when they were younger — and find creative ways to make it happen. This could mean learning how to cook a new dish, visiting the local aquarium, or having a Hawaiian-themed celebration on the patio. The team goes above and beyond to bring happiness into clients’ lives.

Whether you need a helping hand a few hours a week or a full-time caregiver, Nurse Next Door can set up care with as little as 24 hours’ notice. Your care plan is customised to your unique needs, and the team manage everything every step of the way.

All staff are selected very carefully and a rigorous recruitment and training process, including DBS and full references, ensures exceptional care every time.

The services provided by Nurse Next Door are fully regulated by the relevant governing bodies including CQC and the team hold themselves to very high standards.

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Care Provided by Nurse Next Door

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nurse Next Door
  • Person in charge
  • Prashant Patel (Director)

Funding & Fees Guide for Nurse Next Door

  • Prices

  • From £32.00 per hour

Nurse Next Door Reviews (24)

Total of 24, showing 21-24
9.7

Nurse Next Door has a Review Score of 9.7 (9.664) out of 10, based on 19 reviews in the last 2 years. Over all time Nurse Next Door has 24 reviews.

Overall Experience

  • 20
  • 3
  • 0
  • 1
  • 0

Date Published

24
13
13
19
5

Review from Peter D (Son of Client) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very kind and do a very excellent job.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words, it is really appreciated and the carers love looking after your parents.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthea Y (Client) assisted by family/friend published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just broken my wrist, I needed help immediately. Care More was able to start the next day. All the carers more than fulfilled their brief by not only attending to my personal hygiene but also ensuring that my environment was safe and clean.
They raised my spirits with their cheerful conversation
and always arriving on time with a positive attitude. They went the extra mile, exceeding common sense and cheerfully did whatever I asked.
I shall miss them.

Reply from Prash Patel, Director at Nurse Next Door

Thank you Anthea, it was a pleasure helping you and our carers will also miss you and if you need us again, you know where we are. Take care.


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Management

Treated with Dignity

Value for Money

Review from N W (Brother of Client) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a very good service that largely addresses my brother's needs. Since the last review, I've seen a marked improvement in my brother's care and support. The only reason that I didn't give "excellent" to all ratings is that some improvement in weekend support is needed. Otherwise, good carers
during the week and very professional management and office support - caring and effective. Many thanks.

Reply from Prash Patel, Director at Nurse Next Door

Thanks for the great feedback, we are always looking to improve the service we provide to all our customers and will look into your brother's care to see how we can improve this.


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Review from Jade H (Granddaughter of Client) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last couple of years the carers have been brilliant, the whole four years have but the last two years everyone's been fantastic. Nan has been happy with all her carers and Grandad's been happy. They all go above and beyond not just to help my nan but grandad too.
Thanks to everyone who's been
there for my nan and grandad.

Reply from Prash Patel, Director at Nurse Next Door

Thank you, Jade, we are so glad that you are happy with the care we provide for your nan and grandad and will pass on your kind words to the carers.


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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Nurse Next Door is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Nurse Next Door is calculated as follows: ( (86 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurse Next Door is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Prash

Prash Patel

Job Title: Managing Director

Joined: 2014

As a Qualified Ophthalmic Optician over 22 years, I helped Specsavers build their famous brand by owning and running 4 very successful businesses from 1998 to 2020. During this time, I developed extensive healthcare, retail and customer service skills which led me to create the Care More brand in 2014 to provide exceptional care services every time.


As a company, we are always looking to improve our service and coverage in this important area of Healthcare. We are all very proud to have a good reputation with all the councils we work with and were also chosen to represent our field in the care sector by the Parliamentary Review Team


Karen

Karen Patel

Job Title: Director

Joined: 2014

As a person I thrive on helping others. I’m enthusiastic about customer care and I value learning from others’ experiences. I have worked in the healthcare industry for 30 years and my direct involvement in working with and caring for customers, as both a qualified Optometrist and qualified Audiologist has helped me understand the importance of customer care, including the care of the whole family group.


During my time as a director of several Specsavers stores, we were awarded many customer service awards. I am now using my knowledge in the social care industry to help provide the best care we can.
Care More has developed a great team, which we are always looking to enhance, it’s a team I am very proud to be a part of.


Emma

Emma Pickavance

Job Title: Deputy Manager

Joined: 2021

I have worked in the social care industry for 7 years now.


I have a Level 3 NVQ in lead adult social care and I was previously a Team Supervisor providing specialist residential care for adults with complex physical disabilities and learning disabilities.


I have the responsibility of growing our amazing team and am always trying to ensure we have the best carers in the industry to help us give quality driven person-centred care.


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