Home Instead (Brighton, Hove and Shoreham)

Waterside House, Basin Road North, Hove, Brighton BN41 1UY
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9.9 61 Reviews
  • Home Instead (Brighton, Hove and Shoreham), Brighton
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Care Provided by Home Instead (Brighton, Hove and Shoreham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Liz Brackley (Director)

Funding & Fees Guide for Home Instead (Brighton, Hove and Shoreham)

  • Prices

  • From £31.50 per hour
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Home Instead (Brighton, Hove and Shoreham) Reviews (61)

Total of 61, showing 1-20
9.9

Home Instead (Brighton, Hove and Shoreham) has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Brighton, Hove and Shoreham) has 61 reviews.

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Date Published

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Review from Jane P (Daughter of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my elderly parents for a year now. They are getting progressively frail and Mum has severe memory loss (Dementia) and my step dad is going blind. The excellent carers visit daily for an hour to encourage them to get up, wash, take their tablets. They provide
them with breakfast and do household chores.
My Mum was very resistant to having any one in her home, but has now accepted their help and is extremely fond of both carers. My Step Dad loves their company, and looks forward to their daily chats and banter. They have become trusted friends.
I have been able to take a 3 week holiday, safe in the knowledge they are being cared for. They even helped with video calls, it was wonderful keep in contact with my parents whilst traveling.
Home Instead enable my parents to continue to maintain their independence and live in their own home, and give us the reassurance they are safe.
I simply don't know how we would cope without them.

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Review from Steven T (Son of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old mother visits for a week every month in order to give her a change of scene and to give my sister who she lives next door to a break. Home Instead has enabled us to do this. They provide professional, empathetic and reliable carers that my mother now considers to be friends who she looks
forward to seeing. I would recommend Home Instead to anyone looking for help caring for a loved one.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words; the team very much enjoy supporting your mother when she stays!


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Review from A K (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's dearest wish was to live in his own home for as long as possible after my mum passed away in 2018. And at the age of 96 he has only just a week ago moved into a care home. The only reason he managed to stay in his house for so long was due to the care and service provided by Home Instead.
Genuinely warm and caring team, who he grew extremely fond of and always looked forward to their visits.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

It was a pleasure for us to support your father at home - and thanks for your lovely review.We (and I'm sure the foxes!) miss him. All the best.


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Review from M J (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would absolutely echo all the other reviews of Home Instead. We have been using Home Instead to provide daily visits for my elderly mother who now lives with us after the death of my father. Mum has significant cognitive decline and the carers bring an upbeat energy, enthusiasm and kindness with them
which has proven a tonic for her (and for us!). Highly, highly recommended.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

We are delighted to be helping! Thanks for your kind words, which we will share with the team.


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Review from A C (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had support from Home Instead for almost two years. I have really appreciated Home Instead's approach, the way they work professionally, and the team that has supported Mum. I realise the amount of support the team at Home Instead has given Mum and also me! They have gone above and beyond, and
have helped me to keep sane through some difficult times with Mum's health and changing health and circumstances. They have been a font of knowledge and advice, I have learnt a lot from them in terms of caring for Mum and services.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Thank you for your lovely review. It was our pleasure to support your mother. We'll pass on your kind words to the team.


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Review from A K (Son of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Home Instead. So much better than other companies. The professionalism and care for my father was brilliant from the initial meeting until the very end of his life. They went out of their way to accommodate and train for all his needs.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

It was our pleasure to help, and really appreciate your kind words and taking the time to review us.


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Review from Jane C (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for the care, kindness, and support, the Care Professionals gave to my Mum and the Office team to me over the last few years. Nothing was ever too much trouble, even at sometimes very short notice. The Care Professionals who visited Mum were amazing, and Mum always
looked forward to their visits and considered them all Friends.
I would highly recommend Home Instead to anyone who is looking for care at home.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Thank you for your kind words. It was our pleasure.


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Review from Andrew R (Son of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my dad for 1 and a half years and my siblings and I have been very impressed by them. They always keep us informed of anything important and we never feel out of the loop which helps put our minds at rest. The care pros are hard working and help Dad do lots
of jobs around the house as well as helping him with basic needs like showering and getting dressed. Most importantly, the care pros are friendly and provide excellent company, which is so important for Dad's well-being and to keep his brain stimulated. My 3 siblings and I are very grateful for the help that the team at Home Instead provide and we highly recommend them to anyone else out there who needs support caring for a loved one.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Thanks so much for your kind words, it's our pleasure supporting your father!


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Review from Finn C (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been using Home Instead for a while, getting familiar people in place for company and potential care, should she need it down the road. And boy, did she need it. After a serious illness a few months ago, Home Instead whirled into action, stepped up two visits a week to three visits a day, provided
me with much-needed emotional and professional support and then stepped back again as Mum began to recover, promoting her independence as much as they could. They aren't cheap, but you really get what you pay for, and with me living hundreds of miles away, it's deeply reassuring to know that my mother is in safe hands, dealing with people she respects and likes.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words. It is our pleasure to support your mother.


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Review from Elysia K (Granddaughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Home Instead enough. They are just brilliant from the office team to the carers, knowing that my nana has that support from the team is lovely and makes me feel at ease.
She is looked after so brilliantly and they do everything with such care and are so thoughtful and always
there for her when I can’t be and I appreciate that so much.
The best thing we could have done as a family is sign up to Home Instead so a big thank you to everybody.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

We are delighted to look after your grandmother - and thank you so much for your kind words!


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Review from C M (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been amazing in every way from my very first enquiry to the execution of my designated helpers staring. It is worth 15/10. My assessment was so professional and personal. Then the follow-up was truly stunning. Pictures and times of who would be attending and when. The 3 people all turned
up bang on time, so punctual, became instant friends, saw what I needed, responded to anything I needed. None of the three 'clock watched', were totally involved and so very enthusiastic about their job. They are a breath of fresh air. Please maintain the high standard. Totally stunning.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

We are so pleased that you are pleased with our team! Thanks for taking the time to review us.


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Review from Nick L (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead looked after my mother very well during the year or so we used them before we took the difficult decision to place her in a care home full-time.
My mother formed strong bonds with each carer who came to see her twice a day, and they took a genuine interest in her, and looked
after her, giving her a precious extra year in the family home.
Would certainly recommend them without hesitation.

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Review from K A (Daughter of Client) published on 14 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent support from Home Instead.
When my Dad initially needed more support at home, he was reluctant to have carers. The Home Instead team suggested a weekly Companion visit, to take Dad out for a coffee or activity. Very soon he was looking forward to these outings.
When
Dad became more frail, Home Instead were able to provide him with a daily care visit at very short notice. The carers treated Dad with kindness, encouragement and dignity.
I would highly recommend Home Instead to anyone requiring care and support at home.

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Review from P M (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I became a client last October and all is going very well.

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Review from Molly T (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring ladies. It is a joy to have them visit each day.
Always willing to do a little job that I cannot manage myself.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your lovely feedback! The team really enjoy supporting you, and we'll pass on your kind words to them.


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Review from S D (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Home Instead, Brighton, Hove and Shoreham - CarePros and office staff - have been absolutely wonderful and 100 per cent supportive in the many years they have cared for mum. Never dropping a shift, reliable, punctual, professional. No hesitation in recommending them. Thank you!

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

It's been our pleasure! Thanks for your kind works recognising our amazing team


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Review from Teresa D (Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for two years and they assist my father on a daily basis. All the staff are caring and supportive and really do make a difference. My father’s wellbeing and mental health is much improved with their reliability and support. Ten out of ten, they really do go the extra
mile.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words, which we'll ensure the team see. It's our pleasure to support your family.


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Review from Vicki B (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was really great. They were recommended to me by a friend and from the first phone call helped me to feel relaxed about what can be a very stressful situation. From the first visit to the carers who came, it was all great. Very happy with the service. Thanks.

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Review from Kevin S (Son of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have never regretted asking Home Instead to help us care for my elderly mother.
The caregivers who have visited her (twice a week for some time now) have combined a professional and effective approach with genuine warmth and compassion. We have been especially impressed by the ways in which a number
of staff members have cultivated an appropriate - and much appreciated - friendship with my mother.
Although we visit my mother as often as we can, Home Instead provide another caring presence in my mother's home. They also maintain a watchful, yet unobtrusive, oversight of her welfare, flagging up issues which we might not have spotted.
Furthermore, in the background, the management and administrative personnel have always been readily available to us. Their suggestions and advice have always been given with intelligence and professional courtesy.
We have no hesitation in commending Home Instead to anyone in our situation.

Reply from Liz Brackley, Director at Home Instead (Brighton, Hove and Shoreham)

Many thanks for your kind words - it makes all the efforts of our whole amazing team worthwhile!


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Review from Kate M (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly we lost my father recently, he was 92 and lived independently at home until the very end.
The director and her team were instrumental in this.
It was Dad's wish that he would not go into a home and despite his failing health, he retained his marbles until the end.
The director and team were
kind, patient, and incredibly flexible and responsive, upping and slowing care as needed, and putting up with his sharp tongue and medical complexities.
There are no words that can truly express how grateful we are for this amazing service but it is testament that even while we are grieving we wanted to publicly thank the director and her team.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Home Instead (Brighton, Hove and Shoreham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Brighton, Hove and Shoreham) is calculated as follows: ( (119 Excellents x 5) + (7 Goods x 4) ) ÷ 126 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Brighton, Hove and Shoreham) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Frequently Asked Questions about Home Instead (Brighton, Hove and Shoreham)

What Type of Services does Home Instead (Brighton, Hove and Shoreham) offer?

Home Instead (Brighton, Hove and Shoreham) offers Home Care.

How many Carers does Home Instead (Brighton, Hove and Shoreham) employ?

Home Instead (Brighton, Hove and Shoreham) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Brighton, Hove and Shoreham) to verify any information. View our terms and conditions. Home Instead (Brighton, Hove and Shoreham) has a Basic Service – more info.