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Home Instead (Brighton, Hove and Shoreham) has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (Brighton, Hove and Shoreham) has 61 reviews.
Review from Tina N (Daughter of Client) published on 3 November 2016
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Overall Experience
5.0 out of 5
Home Instead's service is second to none and I cannot speak highly enough of the care that they provide my mum. They take exceptional care of my mum's needs and wellbeing and it has enormously changed my mum's
My mum loves the lady who comes to care for her and regards her as her best friend and constantly tells me about the lovely time they had together. Not only do they care for my mum they keep me informed at all times and are highly dependable.
Home Instead are a professional, caring company and I am just so thankful that I found them. If anyone is requiring care at home for their loved ones, look no further than Home Instead.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.944) out of 10 for Home Instead (Brighton, Hove and Shoreham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Home Instead (Brighton, Hove and Shoreham) is calculated as follows: ( (119 Excellents x 5) + (7 Goods x 4) ) ÷ 126 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Brighton, Hove and Shoreham) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Dec 2019
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Well-led
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Brighton, Hove and Shoreham) to verify any information. View our terms and conditions. Home Instead (Brighton, Hove and Shoreham) has a Basic Service – more info.
