MD Care

Suite 7 Riverside House, Lower Southend Road, Wickford SS11 8BB
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9.0 28 Reviews
  • MD Care, Wickford
Previously Kare plus, a domiciliary care agency from 2013 - 2020, MD Care was established in February 2020. The areas they cover are Wickford, Basildon and Castle Point, including Hadleigh and Benfleet.

The team supports clients to remain in the familiar surroundings of their own homes whilst maintaining their independence. They offer a range of services including personal care, assisting with the management of medication, shopping, housework, meals, companionship, going out/appointments or respite.

Offering a friendly, person-centred, tailor-made care package to suit the individual, they have fantastic carers who do really care, and it shows, as they do not have a high turn over of staff. Carers are all fully qualified and given complete full training before they start working with clients in the community. All carers have The Care Certificate and a high number of carers have, or are, carrying out, their NVQ in health and social care. They deliver holistic care to all clients and carry out full assessments of the care required.

MD Care accept Local Authority or privately funded care packages.

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Care Provided by MD Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MD Care Ltd
  • Person in charge
  • sarah hammouta (Registered Manager)

Funding & Fees Guide for MD Care

  • Prices

  • call fees from £21

  • Please contact us for prices.

MD Care Reviews (28)

Total of 28, showing 1-20
9.0

MD Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time MD Care has 28 reviews.

Overall Experience

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Date Published

28
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25

Review from Alison H (Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care company. All carers and management staff are very friendly and caring nothing is too much trouble for them. By having carers support me I am able to stay at home and maintain a normal lifestyle, they support and encourage me to do the things I am able to for myself and are also there
for the things I can't manage myself. They also support other members of my family as I live with elderly parents and have been a great help to us all.
All staff are polite and well dressed and very professional. I would not hesitate to recommend this company to anyone needing care.

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Review from Carla L (Granddaughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MD Care are amazing, they are caring and compassionate. The manager is brilliant alongside all the co-workers we really couldn't ask for anything more. They have made something very difficult to manage as a family so much easier to manage and we will be forever grateful for them all. Thank you so much
to you all!

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Review from Rachael G (Daughter of Client) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These girls are amazing - whether office based or out on the field nothing is too much trouble for them. They look after our Mum with respect, dignity and true care. They are all reliable and honest in every way. My sister and I are so grateful for the peace of mind that their input gives us. Thank
you so much to you all.

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Review from Christopher S (Grandson of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far MD Care have provided a 5* service - and have gone above and beyond in terms of how they have cared for my grandma, in difficult circumstances. They have been responsive, transparent, and attentive, whilst the genuine care they have for those they are helping is self-evident. Couldn't be happier
with them.

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Review from Sue F (Daughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since changing from another company Mum is so much more settled. Calls are on time, which is good for Mum, otherwise, she becomes very anxious. She really looks forward to the girls coming and they always treat her with the utmost respect. When either my brother or I are there when they call, they always
take the time to chat to us and to see how we are doing as well. Unfortunately Mum is in respite at the moment, but once again they have gone above and beyond and kept in regular contact to see how things are going and offer their assistance and advice when dealing with the authorities. I know they are getting paid for the service they give, but they really do have the client's best interest at heart. All the staff have been fantastic and nothing has ever been too much trouble. I cannot recommend this company enough, they are truly outstanding in every way. Many thanks to you all.

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Review from Tarik H (Friend of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour has this care company, the staff are lovely, polite and respectful. They go above and beyond to help. I would personally recommend this company to anyone, even the office staff are so helpful, and any problem they are coming out to assist.

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Review from D L (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very high standard of care. All the care is conscientious and supports my mother with washing, getting dressed, meals and preparing/putting her to bed.
The carers are friendly, polite and hard-working. Many thanks to you all.

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Review from J S (Granddaughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MD Care is fantastic they looked after my nan till the end and all the carers are lovely. The office staff are knowledgeable and always happy to help even popping around and checking as a family if we need any extra support. Highly recommend MD Care to anyone.

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Review from Sean W (Son of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had double-handed care, always handled with compassion and dignity. Friendly regular carers who went above and beyond for my mum right till the end. The office staff was always happy to help with any calls I needed to make.

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Review from Paula W (Daughter of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MD Care are an amazing care team. My dad is always treated with dignity, respect and kindness, all his carers are attentive and supportive, the service is professional, efficient and reliable, they all really care about my dad and he looks forward to them visiting. Thank you all for continuing to deliver
an amazingly caring service our family is very grateful and feels very lucky to have you all supporting our situation.

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Review from D P (Client) assisted by family/friend published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I used MD Care briefly after gallbladder surgery and my experience was positive. The carers always came on time and took good care of me.

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Review from Perry B (Son of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MD Care provides a fantastic service, and I am really grateful for the care that they give to my mum. Every carer treats my mum with respect and dignity and the attention they give her is amazing. She really loves every one of the carers and she cannot speak highly enough of them. My thanks to everyone
at MD Care for all the support and care that they provide.

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Review from N N (Daughter of Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live far away from my dad and I wanted to hire someone who would take care of him and it wouldn't be hassle. This has been a positive experience with MD Care. My dad is happy and taken care of.

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Review from Emma W (Regular Volunteer) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company goes above and beyond for it's clients, always putting their clients first. Always got time to do that little extra. They make you feel like a family member and treats you as family rather than just a number.

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Review from Lou W (Granddaughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers went above and beyond, they were fantastic with my grandad right till the very end. Had regular carers and felt as if they became a part of our family. The office staff are very helpful, quick to sort if we needed extra equipment, hours etc. MD Care really cares. Would recommend them to anyone.

Reply from Gillian McCarthy, Manager at MD Care

Thank you for your review, your grandad will be missed by all.


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Review from Richard T (Son of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Working above and beyond their job. Always taking care of Mum with her best interest at heart. Would always be concerned for her welfare and call an ambulance immediately if needed. In close contact with the family. Always have time for a chat and a joke, brightening up the day both for the carers and
for Mum.

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Review from Liane B (Daughter of Client) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having helpers from this agency for the past few months. We have been so pleased with the friendliness and care shown to her during this time and look forward to continuing with their services.

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Review from Liz L (Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice company. The managers are amazing! All carers are so kind and caring. Really helpful. Lifesavers these people.


Thank you all so much for everything.


Even replaced my family!! Cos my family are not helpful.


I appreciate you all.


Reply from Gillian McCarthy at MD Care

Thank you very much for your review.


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Review from F S (Client) assisted by family/friend published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all very nice to me.
They are kind and understanding for my needs.

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Review from J B (Partner of Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers' help is getting better and my partner seems happy with the attention.
Mostly they are very good, some more helpful than others.
The only complaint is when they are late and don't let me know, especially when we have morning appointments.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for MD Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for MD Care is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MD Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Sarah

Sarah Hammouta

Job Title: Manager

Joined: 2020

I have lived in Wickford since I was born I moved to Malta for 12 years and had 2 beautiful girls I moved back to Wickford to be nearer my family I have worked in care homes and NHS but I much prefer working in domiciliary care, I come to MD Care in February 2020 where I was a carer and then become a senior, I have always liked the medication side of caring, I become a medication officer for MD Care in May 2021, I have completed my NVQ in health and social care level 2 and 3 and now I'm working towards my level 5 I also have qualifications for train the trainer for SOVA, Medication.


Jessica

Jessica Hones

Job Title: Carer

Joined: 2021

I previously worked with children with Emotional behaviour disorders in a residential home for two years, alongside this I worked with families being a family support worker in the community. Having two children myself, I found it very difficult working the long hours along with the mental strain of working with children.


I joined MD Care as a domiciliary carer in October of 2021, I realized how much I loved working with adults and I wanted to learn more and do more for the clients I worked with. I am now working towards my level 4 NVQ in Adult Social Care and have completed training the trainer in Manual handling, Medication awareness and SOVA and the care certificate.


Sharon

Sharon Parmenter

Job Title: carer

Joined: 2018

I have lived in Wickford for over 50 years, and I have worked in care for over 20 years, in different settings, in a care home, with learning difficulty adults in their own home and domiciliary care, I have gained my NVQ level 3 and all in house qualifications I have been with MD Care for 4 years I really like working for them the office staff are really approachable the office door is always open for a coffee and chat, they always have biscuits on offer.


Other carers are friendly and work as a team always willing to help each other out. I always recommended people to come and work for MD Care the best well-run care company I have worked for.


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Carly Chester

Job Title: HR

Joined: 2018

I have lived in Wickford all my life, I have got 2 children, a little Jack Russell called Busta and a tortoise called Trevor. I have been working in a caring role since I was 18, from learning difficulty adults to being a private carer. I started with MD care 7 years ago when it was Kare Plus and worked my way up to different positions within the company, I really enjoy my job, no two days are the same. I have completed train the trainer in Manual handling.


Frequently Asked Questions about MD Care

What Type of Services does MD Care offer?

MD Care offers Home Care.

How many Carers does MD Care employ?

MD Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MD Care to verify any information. View our terms and conditions. MD Care has a Platinum Service – more info.