MD Care

Suite 7 Riverside House, Lower Southend Road, Wickford SS11 8BB
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9.0 28 Reviews
  • MD Care, Wickford
Previously Kare plus, a domiciliary care agency from 2013 - 2020, MD Care was established in February 2020. The areas they cover are Wickford, Basildon and Castle Point, including Hadleigh and Benfleet.

The team supports clients to remain in the familiar surroundings of their own homes whilst maintaining their independence. They offer a range of services including personal care, assisting with the management of medication, shopping, housework, meals, companionship, going out/appointments or respite.

Offering a friendly, person-centred, tailor-made care package to suit the individual, they have fantastic carers who do really care, and it shows, as they do not have a high turn over of staff. Carers are all fully qualified and given complete full training before they start working with clients in the community. All carers have The Care Certificate and a high number of carers have, or are, carrying out, their NVQ in health and social care. They deliver holistic care to all clients and carry out full assessments of the care required.

MD Care accept Local Authority or privately funded care packages.

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Care Provided by MD Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MD Care Ltd
  • Person in charge
  • sarah hammouta (Registered Manager)

Funding & Fees Guide for MD Care

  • Prices

  • call fees from £21

  • Please contact us for prices.

MD Care Reviews (28)

Total of 28, showing 21-28
9.0

MD Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time MD Care has 28 reviews.

Overall Experience

  • 19
  • 6
  • 3
  • 0
  • 0

Date Published

28
2
2
3
25

Review from R B (Nephew of Client) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This review refers to the first month of care provided for my 100-year-old aunt.
Although she has received care for the past 7 years it was necessary to change her care company.
There have been some 'teething problems', mainly in keeping to the agreed timing and providing a fairly small number of
carers.
The care provided has been good and I have felt that my aunt is safe in her home.
The change has been difficult for her to accept, but she is building relationships with her carers, and problems with the timing of care are being addressed.

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Management

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Value for Money

Review from K S (Daughter of Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is completely happy with Kare Plus. He says everyone is very kind and caring and competent.

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Review from John J (Client) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant experience. I find all those who come to be lovely people and call them all my lovely surprises.

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Review from J S (Wife of Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The client is very happy with the service. He feels more comfortable with a regular carer than different one each day.

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Review from Carole D (Daughter of Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carer from Kare Plus is a friendly lady who does her job which makes mum feel comfortable having someone help her wash and dress. She chats to mum while working which also makes her relax. Mum is hard of hearing so people tend not to speak to her as much as they would have done years ago.

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Review from E B (Daughter of Client) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies have been very kind and considerate to my mother and worked with myself and husband to keep her comfortable.

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Review from Deborah E B (Daughter of Client) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care team at Kare Plus generally supply a good service, although they have been known not to show up at all for some calls. My mother's needs require her to have carers attend to her washing and dressing. Sometimes the morning calls are as late as 11.00 am, sometimes not showing at all (this has
only happened a couple of times).

Reply from Kellie Packham, Registered Manager at MD Care

Thank you for the feedback, I can only apologise for your disappointment in the service your Mum has received. The reason that the carers have been late for your mum's calls recently is that we have a service user before her who unfortunately has been very unwell and has had to have an ambulance called for them, this is something that we have no control over and makes us run late for your mum's call.
The calls that were missed were when we first started your mum's care and this has now been rectified.
Kare Plus tries as much as possible to stick to call times specified but due to the nature of our work, this is not always possible.


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Review from Katherine B (Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care provided. It is impossible for me to assess the carers. They are knowledgeable and wise at their job. Extremely efficient but talkative as well.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for MD Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for MD Care is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MD Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Sarah

Sarah Hammouta

Job Title: Manager

Joined: 2020

I have lived in Wickford since I was born I moved to Malta for 12 years and had 2 beautiful girls I moved back to Wickford to be nearer my family I have worked in care homes and NHS but I much prefer working in domiciliary care, I come to MD Care in February 2020 where I was a carer and then become a senior, I have always liked the medication side of caring, I become a medication officer for MD Care in May 2021, I have completed my NVQ in health and social care level 2 and 3 and now I'm working towards my level 5 I also have qualifications for train the trainer for SOVA, Medication.


Jessica

Jessica Hones

Job Title: Carer

Joined: 2021

I previously worked with children with Emotional behaviour disorders in a residential home for two years, alongside this I worked with families being a family support worker in the community. Having two children myself, I found it very difficult working the long hours along with the mental strain of working with children.


I joined MD Care as a domiciliary carer in October of 2021, I realized how much I loved working with adults and I wanted to learn more and do more for the clients I worked with. I am now working towards my level 4 NVQ in Adult Social Care and have completed training the trainer in Manual handling, Medication awareness and SOVA and the care certificate.


Sharon

Sharon Parmenter

Job Title: carer

Joined: 2018

I have lived in Wickford for over 50 years, and I have worked in care for over 20 years, in different settings, in a care home, with learning difficulty adults in their own home and domiciliary care, I have gained my NVQ level 3 and all in house qualifications I have been with MD Care for 4 years I really like working for them the office staff are really approachable the office door is always open for a coffee and chat, they always have biscuits on offer.


Other carers are friendly and work as a team always willing to help each other out. I always recommended people to come and work for MD Care the best well-run care company I have worked for.


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Carly Chester

Job Title: HR

Joined: 2018

I have lived in Wickford all my life, I have got 2 children, a little Jack Russell called Busta and a tortoise called Trevor. I have been working in a caring role since I was 18, from learning difficulty adults to being a private carer. I started with MD care 7 years ago when it was Kare Plus and worked my way up to different positions within the company, I really enjoy my job, no two days are the same. I have completed train the trainer in Manual handling.


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