Care One 2 One Ltd

Douglas House, Sir Alfred Owen Way, Pontygwindy Ind Est, Caerphilly CF83 3HU
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6.6 26 Reviews
  • Care One 2 One Ltd, Caerphilly
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Care Provided by Care One 2 One Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care One 2 One Ltd
  • Person in charge
  • Alison Price (Company Director)

Funding & Fees Guide for Care One 2 One Ltd

  • Prices

  • £16.50 - £20.00 per hour

  • Variable depending on lenghth of visits.
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Care One 2 One Ltd Reviews (26)

Total of 26, showing 1-20
6.6

Care One 2 One Ltd has a Review Score of 6.6 (6.583) out of 10, based on 2 reviews in the last 2 years. Over all time Care One 2 One Ltd has 26 reviews.

Overall Experience

  • 18
  • 5
  • 1
  • 1
  • 1

Date Published

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Review from David R (Husband of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been waiting for the Manager to call me for 4 days. Can someone tell me if she still works for this company? Thanks

Reply from Alison Price, Service Manager at Care One 2 One Ltd

The manager was absent at the time of this request and spoke to the individual once she returned.


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Review from Shaun W (Son of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum took a tumble and broke her shoulder in September and needed some support. Care One 2 One have been looking after her at home ever since. The team have been excellent, timely, helpful and caring, definitely recommend them. (Excellent value for money).

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Review from Michelle T (Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This company don't believe invisible illnesses exist and complaints are not taken seriously and when allergies they don't always comply to. Allow a carer to bully when already previously said about the same carer.

Reply from Alison Price, Company Director at Care One 2 One Ltd

Thank you for providing this feedback, at no time have I been notified of any of your actions, which, I would take very seriously. It is not the wish of this company to cause any distress and if this has occurred I'm extremely sorry. I will speak to those responsible for the running of the service in your area and contact you directly. Once again I apologise if you feel our service/ staff have fallen below what is expected from us.


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Review from Tracey I (Daughter of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to the manager and all the amazing carers that looked after my mam. Nothing was ever too much trouble; they changed days and times of visits to fit in with my work patterns, always at such short notice. The care they gave Mam was outstanding, and they also supported
myself massively - I felt they were all part of our family. They showed huge empathy when my mam passed in August. They visited me personally with a lovely bunch of flowers and a huge hug. They truly are angels on earth. Thank you from the bottom of my heart.

Reply from Alison Price, Company Director at Care One 2 One Ltd

Tracey, the pleasure was all ours. Mam was a lovely lady and is sadly missed. My staff and I will always try and do everything possible to meet not only the needs of our client but of the closer family too. Your message of support and appreciation will mean a lot to the ladies who cared for mam. Thank you for taking the time to record your personal views of our service.


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Review from Fredrick D (Husband of Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for this opportunity to comment on the standard of care my wife has. It also gives us a chance to say how much we value such support. The carers involved have been professional in their approach and manner and have given an impression that they were prepared to go a lot further if the situation
required it. One contacted the district nurse for us after assessing the condition of my wife's legs, she obviously used her experience to sort things out. It is much appreciated.

Reply from Alison Price, Company Director at Care One 2 One Ltd

Thank you for the feedback. We welcome all feedback, good and bad as a tool to gauge how our services are doing with those who matter most. I am so glad that you have found staff both professional and willing to go above and beyond. I hope your wife's condition has now improved but I'm sure the staff will continue to monitor and include yourself and your wife in any decisions that are made going forward with regard to further care or support if needed. Thank you again and I will pass your kind words to the staff involved.


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Review from Susan B (Daughter of Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review with the company has been amazing and I cannot thank them enough for all the help and support they have given to me and my late dad. I certainly, without their help, would not have been able to cope.

Reply from Alison Price, Company Director at Care One 2 One Ltd

Thank you so much for your amazing review, we have all experienced a very trying time over this last year and to know that our services are supporting loved ones and not just clients is a credit to the staff we employ. I will pass on your kind words and appreciation to those who are going over and above in supporting and caring for others. Thank you for your feedback.


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Review from P W (Client) assisted by family/friend published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been with Care One 2 One since the beginning. Recently, call times have been changed at short notice and sometimes without my knowledge. This makes me anxious, as I don't know when someone will arrive or who. Also, I find that a lot of new staff have been taken on. This means I cannot get used
to the same staff attending or they used to me and what needs to be done. I would like to see more continuity of care. Staff on domestic duties do not always know what to do, ie respect for cleaning, ironing etc.

Reply from Alison Price, Company Director at Care One 2 One Ltd

I am sorry to hear that the service has not kept up to your expectations, unfortunately, due to the Covid pandemic much has had to change very quickly and staff have had to self-isolate and yes, a few have left due to their own health concerns during this time and other reasons. Whilst we are working hard to bring all our services back pre-Covid, some changes will have to remain for the foreseeable future. We will always try and do our best to ease anyone's anxiety levels and on this occasion, this clearly hasn't been done. We will also look at concerns around staff completing domestic tasks. I thank you for your feedback.


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Review from M C (Daughter of Client) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum has only had this care for a few weeks so far, this review is limited. But so far so good. Mum has told me the carers are very nice and she is happy, which is all I need to know. She is being looked after very well. Thank you.

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Review from R W (Client) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this service is very good in everything they do for me.

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Review from J R (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always ready to do anything!

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Review from L B (Client) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my requirements are cheerfully met and often anticipated.

Reply from Alison Price, Company Director at Care One 2 One Ltd

Thank you for your views, it is our wish at Care One 2 One to meet all tasks in supporting clients with a cheerful disposition.


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Review from G G (Daughter of Client) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who visits my mother is keen to observe for anything that changes. They are also very keen to encourage my mother to do for herself and are always ready to listen/talk to her. My mother is always praising them up and rightly so. Also, I have noticed changes around the house, and a lot of the
workload has been taken of me, which I am very grateful.

Reply from Alison Price, Company Director at Care One 2 One Ltd

Thank you for your feedback, one of our main objectives is to keep the care and support that we provide clients Person Centred, it is nice to know that the staff are promoting this ethos. It is also nice to hear that as a relative, you feel the staff are supporting you to support your loved one, which again we pride ourselves on at Care One 2 One.


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Review from Gillian C (Daughter of Client) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the carers and company have provided the care package as requested. It is great that we have just a few main carers, as this provides us with the reassurance that we don't have to keep explaining to numerous carers what support is required.

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Review from M J (Client) assisted by family/friend published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is excellent with my morning lunch and evening carers always the same apart from holidays, but when they are away I would appreciate being told who are their replacements.

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Review from Karen L (Daughter of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care One 2 One is a very good company and I can compare them to a few others we've already tried. They are reliable and punctual and will adapt when there is a problem. The staff are friendly and courteous and show respect to my parents when caring for them. They try at all times to uphold their dignity
even when it's difficult.
The care given is a high standard and the house is always clean and tidy. I am very pleased with them and would recommend them to anybody.

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Review from Marilyn T (Daughter of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very caring and kind to our mother. Made sure that all her needs were met almost as if we were there at home.
When we arrived home, we found mum to be happy and she told us that she liked her carer very much and that, as a caring family, means everything. Well done. Excellent service
and thank you all.

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Review from K J (Brother of Client) published on 25 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister, disabled by arthritis, deafness and visual problems lives alone at 93 and the weekend visits of the carer has proved an aid and a reassurance for the family, who all live some distance away.

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Review from P P (Client) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each one is always polite, pleasant and nicely presented. They will ask if there is anything special that I need or if there is anything they can do more or make me a beverage etc.

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Review from E W (Client) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New lady very pleasant and helpful, completed the work quickly and efficiently. After which she asked if there was anything else she could do for me.

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Review from Lynda D (Daughter of Client) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is punctual and professional. We are always informed of her availability which allows us to pre-plan our breaks. My mother relates very well to her and after does not want to leave! This is most reassuring for us. Totally happy with the care provided which enables us to relax and enjoy our
breaks.

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Current Review Score: 6.6 (6.583)

Overview of Review Score

The Review Score of 6.6 (6.583) out of 10 for Care One 2 One Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.583 for Care One 2 One Ltd is calculated as follows: ( (6 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 3.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care One 2 One Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Frequently Asked Questions about Care One 2 One Ltd

What Type of Services does Care One 2 One Ltd offer?

Care One 2 One Ltd offers Home Care.

How many Carers does Care One 2 One Ltd employ?

Care One 2 One Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care One 2 One Ltd to verify any information. View our terms and conditions. Care One 2 One Ltd has a Basic Service – more info.