Care One 2 One Ltd

Douglas House, Sir Alfred Owen Way, Pontygwindy Ind Est, Caerphilly CF83 3HU
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6.6 26 Reviews
  • Care One 2 One Ltd, Caerphilly
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Care Provided by Care One 2 One Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care One 2 One Ltd
  • Person in charge
  • Alison Price (Company Director)

Funding & Fees Guide for Care One 2 One Ltd

  • Prices

  • £16.50 - £20.00 per hour

  • Variable depending on lenghth of visits.
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Care One 2 One Ltd Reviews (26)

Total of 26, showing 21-26
6.6

Care One 2 One Ltd has a Review Score of 6.6 (6.583) out of 10, based on 2 reviews in the last 2 years. Over all time Care One 2 One Ltd has 26 reviews.

Overall Experience

  • 18
  • 5
  • 1
  • 1
  • 1

Date Published

26
0
1
2
24

Review from L D B (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had 24/7 care for my mother (who has had a stroke) for a week, while on holiday with family. Carer got on extremely well with my ninety-six-year-old mother, no problems arose during period of care. Very happy.

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Review from Sarah R (Client) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user for four and a half years and I am extremely happy with the service provided. The staff are caring, friendly, understanding, patient and professional. The visits are never rushed. The company whenever possible sends the same carer to ensure continuity of care. You can then
build up a relationship with your regular carer. I would highly recommend Care One 2 One Ltd.

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Review from Melanie O (Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've used Care One 2 One Ltd for about 5 years at first now and again and became regular fortnightly. My carer is caring, friendly, polite, helpful and helps me with anything I ask. I find her supportive, enthusiastic and have never felt judged, she never assumes just asks. I wish everyone who needs
help would get it at this high standard, we recommended her to a friend and she now sees her weekly.

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Review from D W (Client) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care One 2 One Ltd, recommended to me by my sight support organisation, have a very comprehensive list of assistance in and out of the home. Including shopping and escorting. I have greatly appreciated their help.

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Review from Jenni M (Client) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care One 2 One helps me with jobs I cannot do due to my severe mental health problems and physical disability. The company director is easy to talk to and is flexible. I have grown to trust her a lot and can talk to her about things while we are performing tasks. When I am unwell, she just does an hour
to get the kitchen clean which is vital to me.

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Review from Diane B (Client) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw your advertisement - the photograph of Care One 2 One Ltd was lovely and I had a lovely lady in charge who helped me greatly to church. Along came another lovely carer - I felt safe with them there. I believe this company should do well in Caerphilly, other companies rush - upset you, as soon
as see them they've gone. We are indeed lucky to have this company. The young lady got my shopping - excellent. I don't see anyone for days on end but they help at all times. Please give this wonderful company a pat on the back.

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Current Review Score: 6.6 (6.583)

Overview of Review Score

The Review Score of 6.6 (6.583) out of 10 for Care One 2 One Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.583 for Care One 2 One Ltd is calculated as follows: ( (6 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 3.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care One 2 One Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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