People Partners

Sherborne House, Humber Avenue, Coventry CV1 2AQ
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9.8 30 Reviews
  • People Partners, Coventry
People Partners prides itself on offering a tailored, professional home care service that really focuses on the individual's care needs.

It is able to provide personalised care to people in their own homes, ensuring each customer retains their dignity and independence.

Peoples Partners works closely with its customers and carers to ensure that the service provided is friendly and professional at all times, enabling each customer to continue living the life they love.

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Care Provided by People Partners

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Taylorcare Ltd
  • Person in charge
  • Zoe Aujla (Registered Manager)

Funding & Fees Guide for People Partners

  • Prices

  • Weekday rates
    1 hour £36.95
    45 Minutes £35.95
    30 Minutes £34.95

    Weekend rates
    1 hour £38.80
    45 Minutes £37.80
    30 Minutes £36.80

  • At People Partners, we’re dedicated to providing high-quality care, our fees are all-inclusive, covering everything with no additional costs or hidden charges this covers all aspects of your care, from the initial assessment to ongoing support . Travel to and from your home by our Care Professionals is included, with additional trips (such as shopping, appointments, or outings) charged at 50p per mile.
    Any further questions or to book your initial assessment, feel free to contact our management team.

People Partners Reviews (30)

Total of 30, showing 1-20
9.8

People Partners has a Review Score of 9.8 (9.786) out of 10, based on 22 reviews in the last 2 years. Over all time People Partners has 30 reviews.

Overall Experience

  • 25
  • 5
  • 0
  • 0
  • 0

Date Published

30
5
14
22
8

Review from M C (Daughter of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff who are friendly, professional and supportive. I have every confidence that my dad is being very well looked after. People Partners really go the extra mile. Communication is excellent.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving such a lovely review, we are so pleased you are happy with the care provided.


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Review from Paul P (Client) assisted by family/friend published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all very good at their job. Very courteous. Look after all my wants. All were very friendly and very helpful. Always happy to help and go the extra mile, which is much appreciated.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving this review, we are so pleased you are happy with the care provided by the People Partners team.


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Review from M B (Grandson of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the incredible care my grandma received from people partners, from the very beginning, they treated her with kindness and compassion. The caregivers were punctual and reliable. The management team was always so kind and flexible, going above and beyond to accommodate any requests
we had, even on short notice. We are forever grateful for the level of care and love they showed my grandma. We highly recommend them to anyone looking for quality, compassionate care.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving such a lovely review. We are so pleased you are happy with the level of care provided by the team.


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Review from P T (Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the help I am getting. The girls are on time and do what I ask them. My meals are good and they clean etc, and hand out washing for me. I feel prices are high but service is good.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you so much for taking the time to leave a review, we pride ourselves on our timekeeping and consistency at People Partners and we are so happy you are pleased with the care provided.


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Review from Kim S (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

People Partners were there when I needed help for Mum and Dad. They are genuinely caring, reliable and efficient. Compared with other agencies they are definitely up there. I appreciate that they work very hard.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving such a lovely review, it has been a pleasure to support your mum and dad. We're so pleased you were happy with the service provided.


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Review from T D (Son of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sincere thanks to all at People Partners for their care and support of our mother. We appreciate that without their flexibility, professionalism and consideration it would not have been possible for our mother to live safely and happily in her own home for as long as she was able to, thanks to their
frequent visits. That the deputy manager and her carers developed such a personal relationship with Mum and were there when it mattered meant a great deal to us and was a real reassurance.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving such a lovely review, it is so important to us that our clients are able to stay in their own homes as long as possible. We are so pleased you were happy with the level of service we provide.


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Review from K M (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say! An amazing and friendly team who treat my dad as if he were their own. Nothing is too much trouble and they all go above and beyond to provide a first-class service. I can rest assured knowing he is well cared for. He looks forward to seeing them and they are always happy to have
a chat. We are very grateful for all their support and kindness and I don't know what we would do without them. Thank you all so much!

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you so much for leaving such a lovely review, our clients are like family to us and it really is a pleasure to be able to care for your dad. We are so happy you are pleased with the service we provide and you know you can rely on his team of carers every day.


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Review from David C (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience is very good in all areas.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for your review, it's great to hear you value our team's wealth of experience.


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Review from P M (Daughter of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People Partners provide a very professional service. The care staff are always on time and treat my mum with kindness and dignity. My mum looks forward to their visits always feeling more cheerful and ready for the day, after their visit to help her wash and dress.
The management staff are always there
to help and always deal with everything in a kind and efficient way.
I would recommend them to anyone needing care in the home.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving this lovely review. At People Partners we pride ourselves on our timekeeping and continuity of carers. It's a pleasure to support your mum to stay in her own home. We are so pleased you are happy with all the support given by the team.


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Review from J C (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and caring organisation. My father really enjoyed seeing his carers and was well looked after. It was a bonus for him to see the same carers and build a relationship with them.
Thank you to everyone for looking after Dad your help has been much appreciated both at home with Dad
and the behind-the-scenes support and care provided by the office team.
Thank you.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you so much for such a lovely review, it was a pleasure to support your father. It is so important to us that our clients receive the same care team at the same time each day. We are so pleased you have been happy with all of the support face-to-face and in the office.


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Review from C B (Son of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring service that treats Mum with respect. Maintain a good contact with me and very professional.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for a lovely review, we are so pleased you are happy with the service provided by the People Partners team.


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Review from A L (Husband of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel that we are being looked after really well - our carer is excellent and is always doing her best for us.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you so much for leaving a lovely review, we are so pleased you are happy with your wonderful carer and the service we provide.


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Review from G P (Client) assisted by family/friend published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful company, responsive management, excellent carers. Thank you to People Partners.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for your review, we are so happy you are pleased with People Partners' carers and management team.


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Review from R C (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have really appreciated People Partners' kind help and assistance over the last six months. I've found them very professional and caring.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for your lovely review, we are so happy you have found the support professional and caring.


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Review from Annie L (Client) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well where to begin - People Partners are professional, caring, nothing is too much for them - all!
It was a pleasure to have them looking after me having a knee replacement. No matter what time you have your appointments, there is always a cheery face to care for you! What else can you ask for, all
I can say - thank you!

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you so much for leaving such a lovely review, we are so glad that morning to evening our carers always have a smile on their face. Wishing you all the best with your new knee replacement!


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Review from D F (Wife of Client) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my husband is receiving from People Partners, the concern for his well-being is very good indeed.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for a lovely review. We are so pleased you are happy with the care People Partners are providing.


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Review from Martin F (Client) assisted by family/friend published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service I receive, the kindness and consideration is faultless, grateful for the help I receive allowing me to stay at home, thank you.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving such a lovely review. We are so pleased you are happy with the service we provide.


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Review from L B (Granddaughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

People Partners have been the most fantastic support for my grandma and my family over the years. Always keeping us updated, giving great advice and always at the end of the phone if we needed anything. The way they care, the way they treated her as if she were a member of their own family, the dedication
to the job, professionalism and care are second to none. I would recommend People Partners to anyone I know.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for a lovely review, we are so pleased to have been able to support all of your family through this time.


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Review from J H (Daughter of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service as usual from People Partners. When I had a particular issue this month with Mum and her care, they were at the end of the phone to discuss it and offered a solution which worked out very well. I know that I can rely on their support.
Also, we seem to have settled into a pattern with
the same group of 4 or 5 carers each week. Mum gets along with all of them and I know that she takes comfort from seeing the usual faces each time. She doesn't cope too well when new people come along.

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for leaving such a lovely review, we are so pleased we are able to support you all for the best outcomes for your mum.


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Review from B R (Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very cheerful and inspiring happiness, never let me down, nothing ever too much for them. I regard my main carers as friends. Although the cost is high it is worth it to stay in my own home, and certainly less than it would cost me to stay in a residential home, I would have to sell
my house to finance that!

Reply from Zoe Aujla, Registered Manager at People Partners

Thank you for taking the time to leave such a lovely review, we are so happy to be able to support you to remain living independently in your own home.


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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for People Partners is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for People Partners is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for People Partners is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Zoe

Zoe Aujla

Job Title: Registered Manager

Joined: 2018

Hi, I'm Zoe I am very proud to be the registered manager here at People Partners, we are a company rated outstanding by the CQC. I have worked within People Partners for 5 years and have worked in care for 8 years. My team and I are very passionate about the care we provide, after caring for family members of our own we understand what outstanding care looks like and how important this is.


Lynne

Lynne Ward

Job Title: Deputy Manager

Joined: 2022

Hi, I'm Lynne, I am the deputy manager here at People Partners. I have worked at People Partners for 18 months and thoroughly enjoy my role, I have a passion for delivering outstanding care with a fantastic team of carers.


Frequently Asked Questions about People Partners

What Type of Services does People Partners offer?

People Partners offers Home Care.

How many Carers does People Partners employ?

People Partners employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact People Partners to verify any information. View our terms and conditions. People Partners has an Enhanced Service – more info.