Continued Care from Oakville Ltd - Harrogate

Unit 4, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP
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9.8 42 Reviews
  • Continued Care from Oakville Ltd - Harrogate, Harrogate
Family-run Continued Care has retained its CQC ‘Outstanding’ rating over two consecutive inspections (February 2021, January 2019) and continues to offer consistently exceptional standards of care to people living in their own homes.

The company, which was established in 1993 and is led by a registered nurse, offers a range of home care services across Harrogate, Knaresborough, Ripon and Thirsk. Its team of experienced and dedicated carers deliver an extensive range of services which are designed to support and assist people within their own homes. These services include help with cleaning, shopping, medication and personal care right through to 24 hour care. The company also supports people who may have experienced a sudden illness, returned from hospital, or just need some extra help.

Continued Care's focus is on providing high quality, consistent and person-centred care. Its tailored care plans are designed to meet individual needs and requirements, and are delivered by a dedicated and caring team. The company is also able to manage complex care packages due to its large proportion of skilled and highly experienced staff members.

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Care Provided by Continued Care from Oakville Ltd - Harrogate

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Continued Care from Oakville Ltd
  • Person in charge
  • Samantha Harrison (Manager)

Continued Care from Oakville Ltd - Harrogate Reviews (42)

Total of 42, showing 1-20
9.8

Continued Care from Oakville Ltd - Harrogate has a Review Score of 9.8 (9.751) out of 10, based on 40 reviews in the last 2 years. Over all time Continued Care from Oakville Ltd - Harrogate has 42 reviews.

Overall Experience

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Date Published

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Review from Caroline G (Sister of Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has had care from continued care for the past 3 years. The care has been incredible. All the carers got to know him well and understood his problems. Management was always easy to contact and helped us out on many occasions. He is now moving into a care home and tells me he will miss his
friends at Continued Care. The care was outstanding and nothing was any bother.

Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for your kind words it has been a pleasurer supporting your brother and who brought a smile to our faces daily.


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Review from J C (Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received over the last month has been consistently kind and attentive. They have helped with my daily morning tasks, such as hair washing, dressing and food preparation, as well as some household tasks such as laundry and hoovering. Their approach is always gentle, making sure I feel
safe and comfortable in every situation. I feel respected at all times and their kindness and professionalism has greatly contributed to my well-being.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your lovely feedback, we will ensure we share it with our staff team as they will be delighted to receive such positive feedback and know they make a difference. We are delighted to hear how much you enjoy the carers visits and how kind they are. We feel very privileged to have the most amazing staff team here at Continued Care who support with compassion and professionalism. Thank you again for your kind words and feedback.


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Review from James H (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued Care provide an outstanding service. My mother and I consider that we are very fortunate to be clients.
Just an hour a day over the last 6 months has made such a positive difference to all aspects of Mum's health and well-being. Due to Continued Care's support, she has maintained her independence
in her own home with her dog. Mum is left to get on with the things she enjoys.
Mum looks fwd to the visits from the team. From the social aspect alone they are great value. However, the care is holistic, including nursing aspects, shopping, tidying, keeping on top of prescriptions, appointments, organising varied and nutritious meals, etc.
Despite living 70m away, I feel much more in touch with mum as communications with Continued Care is very good. The app is a great application of IT. Occasionally, I receive a phone call regarding mum but these are infrequent and always justified. I will sometimes need to email Continued Care to pass on information, these are always responded to promptly. Communication within Continued Care is very efficient.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for the review and rating Continued Care so highly as Outstanding and 5 stars in every category we are delighted to receive such positive feedback and will share with the whole staff team. It was lovely to read and hear what the positive effect our service has on your Mum's health and wellbeing and reassurances our online family and friends app and communications has given you. Our whole staff team, carers and managers alike share the same ethos to support people with a full 360degree approach, no task/job is too small and anything we can do take make living at home and coordinating things that bit easier and promote independence and wellbeing is vitally important to the service we deliver. We are delighted to hear how it has has such a positive impact on your Mum and yourself. Thank you once again for sharing your feedback.


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Review from Irene S (Wife of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had 8 visits from Continued Care from Oakville Ltd - Harrogate. These visits were used to shower my husband, after he sustained a broken collar bone and wrist. The carers were friendly and efficient. They introduced themselves and treated my husband with due consideration. Privacy and respect for
my husband, were given at all times. If my husband needs carers in the future, I would not hesitate to contact them again.

Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for taking your time to fill in this positive feedback regarding the care and support you were provided by the staff team. We will share this feedback with our team.


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Review from S H (Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carer very helpful. Nothing too much trouble.

Reply from Helen Walker, Associate Director at Continued Care from Oakville Ltd - Harrogate

Thank you for your taking your time to give us this positive feedback and your kind words about your carer we will be sure to share these with the carer.


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Review from Barbara W (Client) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly, kind, very helpful and professional in their work. As I only gave poor in the options on value for money, I, and probably others, only needed 15 minutes per visit but minimum is 30 minutes. I feel the staff could be using their time in more needy cases.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for the recognition of our staff team how friendly, kind and very helpful and professional they were, so pleased to hear such lovely feedback. I am sorry but our minimum visit time is 30 minutes. Thank you for taking the time to review our service.


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Review from R T (Client) assisted by family/friend published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are kind and considerate and look after my needs very well. Both the carers and management are willing to listen and adapt to what is required.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your feedback it is important to our service. Our care, support and treating people with dignity and respect you rated us 5 stars, thank you this is so important to service delivery and care team. We will share with everyone. Thank you again for taking the time to give us feedback, we do appreciate it.


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Review from Diane W (Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff has been a wonderful support to me. She is very patient, kind, and understanding. She is always willing to help me with any tasks I require outside of my care. I hope she stays working for Continued Care for a long time.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your lovely feedback. We are delighted this staff member has provided you with such amazing support. She has worked with our team here at Continued Care for four years and is an invaluable member of the management team. We are always happy to help and support you in any way we can. Thank you again for taking the time to share your positive feedback with us.


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Review from C P (Son of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued Care have been caring for my Mum for a number of years now. They are always efficient and look after Mum with care, kindness, and friendliness. If ever there is an issue they always let me know. I can't speak highly enough of Continued Care and would recommend them to anyone!

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your lovely feedback and review which we will share with the whole team. It's great to hear that you would recommend our service to anyone. Care, kindness, and communication are key to delivering a quality service and I'm delighted you feel this too. Thank you once again for the 5-star review and for continuing to choose Continued Care.


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Review from Geoff R (Son of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I see a Continued Care car driving around, a smile reaches my lips. Continued Care (CC) provided immense support to Mum and I. We transitioned to Continued Care after the HHC Arch Team had done their amazing work. CC was flexible to meet my and Mum's changing needs. They came in once or twice
a day to give Mum personal cleansing (I was in charge of meals and meds!) and generally provided Mum with a lift as she was bed-bound. She enjoyed their visits and the quality of engagement from all the team was exceptional. I was freed up to work from home and get other household tasks done. It was fun to stop and have a chat and/or cup of tea with Mum's carers - nothing was rushed, and everything was done with a smile and real consideration for Mum as she became less well. Eventually, with time, Mum moved to the hospice and the process of ending the care visits was seamless and stress-free. At a very difficult time for the family, CC provided an outstanding service and I am truly grateful.

Reply from Nichola Noble, Care Assessor at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to review our service and rating it as excellent. It's lovely to hear such positive feedback about our carers ensuring your mum was comfortable at home and enjoyed their visits. Thank you again, we appreciate you sharing your experience with us.


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Review from Kevin S (Son of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my dad passed away I was recommended your company to provide care for my mum. I live 250 miles away so knowing that my mum has carers coming in 3 times a day offers me a lot of comfort and eases the worry. The carers are so diligent, polite, great listeners, and good company for my mum. I find
the Birdie App extremely useful as a way to check in and see real-time scenarios.
We are now into month two and to date the service is excellent and highly recommended!

Reply from Nichola Noble, Care Assessor at Continued Care from Oakville Ltd - Harrogate

Thank you for leaving our team a 5-star review and such positive comments about our carers supporting your mum, we value your feedback. Communication is key and we are pleased to hear you have found our App useful to check in real-time living so far away. Again, we appreciate you taking the time to leave us a review.


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Review from A L (Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience. Carers are very good and my arrangement is much improved with the new software.

Reply from Helen Walker, Associate Director at Continued Care from Oakville Ltd - Harrogate

We appreciate you reviewing our service and for recognising the carers. Our software we use is an excellent tool to manage your care and support and I am pleased you feel this too. Thank you again.


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Review from L B (Wife of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be pleasant, helpful, and very caring. Any concerns are health with promptly. My husband has built a good relationship with his carers and looks forward to their visit. They are very understanding of his wishes and difficulties and provide a good standard of care. I would be
happy to recommend them.

Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for leaving a review about the service. Lovely to hear how our staff/carers are pleasant and caring and you would recommend Continued Care to others.


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Review from P H (Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Discussed the importance of monitoring medication dispensing dose and amount that I don't drop any. C/A going to send an email out and add to the task last discussed introducing more carers as sometimes there is a lack of carers who are used to me. The review went well.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to leave our service feedback which we appreciate, especially the 5star overall experience. Good to hear the review of your care and support needs went well, it is important to update plans regularly. Thank you again.


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Review from Sarah P (Daughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Everyone on the team was very responsive and also very patient as we had to navigate through a changing scenario when sometimes help was needed and sometimes not and we managed it remotely. We are very grateful to be able to access such a great service when we could not be there and
it was a huge relief. Mum enjoyed the company and was very happy with the carers.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to review our service and rating it as excellent. We are delighted to hear how successful and beneficial the care service was to your Mum and yourselves as a family. We are always happy to support and guide you through the process and provide care that is responsive to your needs. Thank you again.


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Review from J M (Client) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory review.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to review our service and for the five stars for staff, care/support, and treated with dignity. All key values and fundamental to our service support and care delivery. We appreciate your feedback.


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Review from N S (Son of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my Mother Continued Care continues to provide a great service. They are reliable, efficient, and kind to Mum. They complete all tasks within amazing times and their App plus regular texts/calls retain close communications. I have no complaints. They drop in to provide occasional evening
care when needed.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for leaving our team a 5-star review we value your feedback. Communication is key and we are pleased to hear you have found our family and friends app useful and a good way to keep updated and involved in your Mum's care provision. Thank you again for sharing your experience.


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Review from J W (Husband of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Real help following a bad fall in November. My wife is a long-term Parkinson's sufferer. Being able to be at home in familiar surroundings has helped her recovery.
CC ladies were superb! Nothing was too much to ask of them and we learned useful tips e.g. using the stairs, bathing and washing, etc.
Daily visits were like meeting a friend each time!

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to review our service and feedback such positive comments about your experience of our care service and team. It's lovely to hear our carers were "superb". We are always here to support you at short notice and to share our experience and knowledge to promote independence within your own home. Thank you again we appreciate you taking the time to leave us a review.


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Review from E C (Daughter of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service. All the carers are very nice. It has helped my Mother and also taken some pressure off myself and the rest of the family.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your lovely feedback and we are pleased to hear that you are "extremely happy with the service" from Continued Care and our team of carers. Unpaid carers like yourself are amazing and we are delighted to hear our service supports your Mother well and has helped the wider family too.


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Review from J L (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carer is very good and I am happy when she comes regularly. I do understand though she cannot work 7 days a week and must have her holiday time. We have been together for two years now and I hate the thought of change.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your feedback, it's great to hear you carer is very good and you are happy with the support received. Having a regular carer is important and builds trust. Thank you again for taking the time to leave a review.


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Continued Care from Oakville Ltd - Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Continued Care from Oakville Ltd - Harrogate is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Continued Care from Oakville Ltd - Harrogate is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Continued Care from Oakville Ltd - Harrogate

What Type of Services does Continued Care from Oakville Ltd - Harrogate offer?

Continued Care from Oakville Ltd - Harrogate offers Home Care.

How many Carers does Continued Care from Oakville Ltd - Harrogate employ?

Continued Care from Oakville Ltd - Harrogate employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Continued Care from Oakville Ltd - Harrogate to verify any information. View our terms and conditions. Continued Care from Oakville Ltd - Harrogate has an Enhanced Service – more info.