Continued Care from Oakville Ltd - Harrogate

Unit 4, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP
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9.8 42 Reviews
  • Continued Care from Oakville Ltd - Harrogate, Harrogate
Family-run Continued Care has retained its CQC ‘Outstanding’ rating over two consecutive inspections (February 2021, January 2019) and continues to offer consistently exceptional standards of care to people living in their own homes.

The company, which was established in 1993 and is led by a registered nurse, offers a range of home care services across Harrogate, Knaresborough, Ripon and Thirsk. Its team of experienced and dedicated carers deliver an extensive range of services which are designed to support and assist people within their own homes. These services include help with cleaning, shopping, medication and personal care right through to 24 hour care. The company also supports people who may have experienced a sudden illness, returned from hospital, or just need some extra help.

Continued Care's focus is on providing high quality, consistent and person-centred care. Its tailored care plans are designed to meet individual needs and requirements, and are delivered by a dedicated and caring team. The company is also able to manage complex care packages due to its large proportion of skilled and highly experienced staff members.

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Care Provided by Continued Care from Oakville Ltd - Harrogate

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Continued Care from Oakville Ltd
  • Person in charge
  • Samantha Harrison (Manager)

Continued Care from Oakville Ltd - Harrogate Reviews (42)

Total of 42, showing 21-40
9.8

Continued Care from Oakville Ltd - Harrogate has a Review Score of 9.8 (9.751) out of 10, based on 40 reviews in the last 2 years. Over all time Continued Care from Oakville Ltd - Harrogate has 42 reviews.

Overall Experience

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Review from Gabrielle H (Granddaughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to formally extend my thanks to one staff member in particular for the incredible, compassionate and kind care he gives my granny. This last week has been very challenging as Gran had surgery, which didn’t quite go to plan. Gran was taken poorly and we ended up going to York Hospital and
being later home. The staff member spoke to me and said to ring him when we were near home. He was fantastic getting Gran in the house and settled, which was a real struggle as she was tired and unwell. He then took all the details of the medication and listened to me as I relayed the information and events of the days before saying for me to get off, he would take over as he could see I was tired after a 5 am start. My gran thinks a lot of this staff member and it’s lovely to see the rapport they have. Gran does not trust easily and can be outspoken, but the staff member has a manner about him that suits my gran. So please pass on our heartfelt thanks to the staff member for time and time again going over and above for my gran.

Reply from Monica Tavares, Care Services Manager at Continued Care from Oakville Ltd - Harrogate

This is truly heartwarming to hear. I'll make sure to pass on your heartfelt thanks to the staff member for his exceptional care and compassion towards your grandmother. It's evident that his dedication and kindness have made a significant difference during this challenging time. Thank you.


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Review from Douglas R (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your review of our service and comments of being "excellent in all respects". We really appreciate your feedback of our service.


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Review from B F (Partner of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers, they give two hundred per cent to my partner. Excellent service in every way. Very experienced, very precise, couldn't wish for better, would recommend wholeheartedly.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to review our service and recommend us, it means a lot to us and our service to receive this positive recognition. We are delighted that you feel we are excellent in every way and our staff give 200%. We are equally proud of our amazing carers, who are compassionate, kind and professional. Thank you again it is appreciated.


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Review from Francis T (Client) assisted by family/friend published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really didn't want carers to come in, I was happy with my wife looking after me, but both my wife and I gave in and it really has been one of the best things we have done. The carers that come have all been very good and are very dedicated and I look forward to them coming.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your review of our service and I am delighted to hear it has been a positive and supportive experience and the carers have been very good. We fully understand having carers for the first time can be a little daunting, but our team here are always happy to support and answer any questions to make it easier. Thank you again.


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Review from Maureen M (Client) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the staff that look after me.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to rate our service. We are delighted with five stars all-round and that you are pleased with all the staff who support you.


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Review from S T (Granddaughter of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst trying to live the most independent life possible, at 93 years old, my grandmother has been supported my many different carers for the past couple of years. Her wishes to remain at home were made easier for her each day with regular calls from Continued Care. Along with this care our small family
unit have had the most fantastic support from the care service manager. She has been an absolute life line for us to call upon for support, no matter how small or urgent the matter the care service manager was there, always there. I cannot thank her enough for helping to lighten the load and being a friendly, understanding and genuinely caring lady. Continued Care support not only the service user, but the whole family, they are warm and welcoming and we are thankful for the service we have all received.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your detailed review, it is really positive to hear such amazing feedback about our carers, the service as a whole and our care service manager. At Continued Care we aim to ensure we support and put the person and their families at the centre of what we do, we are pleased that you felt this. Thank you again.


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Review from A T (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a massive thank you to one lady at Continued Care. What a lovely, caring, thoughtful lady she is. She has helped me and my family immensely these last couple of weeks when Mum has needed extra help. She has gone above and beyond, and I can't recommend her highly enough. A fantastic
asset to a brilliant company. Thank you.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for your kind words and feedback regarding our staff member "going above and beyond" to support you, your family and your Mum. She is an outstanding member of our team and the difference she makes always going the extra bit to support everyone. We really appreciate you taking the time to review the service and leave such lovely feedback; thank you.


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Review from Lynda P (Wife of Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady that did our review was very kind, helpful and took the time to explain things to us. Very relaxed and pleasant review.

Reply from Amanda Jane Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for your positive feedback of our services provided.


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Review from Michael S (Client) assisted by family/friend published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, really enjoy social day club. All carers are brilliant.

Reply from Amanda Jane Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for you positive feedback of your services.


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Review from A D (Wife of Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the service and am very grateful for the help. One carer specifically stands out as an excellent, caring individual. Thank you all for your help.

Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to feedback on the positive support your husband receives from the continued care team.


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Review from J W (Daughter of Client) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Working in the NHS, I have been impressed with the standard and quality of care that my father has received. Continued Care are exceptionally caring, reliable and go the extra mile to support their clients. They are transparent in their service delivery and if there have been omissions in care, they
are the first to share this, apologise and work to a satisfactory resolution. I'm so grateful Continued Care are supporting my father and this takes away some of the worry and concern I have as his daughter. Thank you and keep doing the excellent work you do.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to review our service and the feedback you have made, it is appreciated. We are delighted to hear that you are impressed regarding the quality and care we deliver, we always strive to achieve this. I am glad our service provides reassurance to you as his daughter as well. Your father is an amazing gentleman and we are delighted to support him. Kind regards.


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Review from Charles D (Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have really enjoyed the day centre on a Monday as it gets me out of the house and makes me feel important. Think my wife enjoys the break too.

Reply from Helen Walker, Associate Director at Continued Care from Oakville Ltd - Harrogate

Thank you so much for taking the time to review our Social Day Club. We are delighted to hear your positive feedback and how much you enjoy the day, we very much enjoy your company and laughter at the club. We are pleased to hear it supports your wife too.


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Review from Brendan S (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in her mid-90s and very independent (with some family help!), but when the time came when Mum needed help with personal care at home a friend recommended Continued Care. From the outset, the team have been very professional, helpful and supportive to Mum and the family. Everyone has been very
caring and friendly ‘going the extra mile’ during their visits. Mum soon appreciated the carers visiting and saw the positives of a friendly face popping in on alternate days. Mum said on several occasions ‘ I miss the girls when they aren’t due to call’. Praise indeed! I am more than happy to recommend the Continued Care team and thank them so much for all they have done in supporting Mum.

Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for kind words on your positive experience with Continued Care.


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Review from Christine D (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff and carers from Continued Care who have looked after Dad at home for the last couple of years. The support and care Dad received was outstanding. The carers went above and beyond, always putting his wellbeing and care first. Dad had complex care needs and was bedbound
and we felt confident leaving him in their care. They looked after Dad with compassion and dignity and were always friendly and polite. Both Dad and Mum looked forward to their visits. The office staff were always helpful and proactive in dealing with any changes to the care required or concerns regarding his health. I would not hesitate in recommending Continued Care.

Reply from Helen Walker, Associate Director at Continued Care from Oakville Ltd - Harrogate

Thank you for taking your time to share this positive feedback on the support the continued care provided.


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Review from Hilda S (Client) assisted by family/friend published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given to me is with respect, kindness, and understanding from a great team of carers.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you so much for sharing with us how great your care team is, we will be sure to make them all aware too.


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Review from Anne B (Niece of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued Care from Oakville Ltd - Harrogate provided carers to look after my aunt and uncle. The carers were very kind, considerate and very understanding. Nothing was too much trouble for them. My aunt and uncle spoke very highly of them all. When my aunt and uncle went into separate care homes, rang
up and asked if a carer could take my uncle to see my aunty in her care home. No problem the carer took him every week until he moved into the same care home. I was sort to lose your carers, they were so brilliant and gave 100% every time. Thank you so much.

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Review from M M (Wife of Client) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued Care from Oakville Ltd has tended to my husband for over two years. I have always found them to be very caring in a professional way.

Reply from Amanda Jane Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to share your positive experience of using our services and our care team.


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Review from J L (Son of Client) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been blown away by Continued Care. Such has been the standard of care they provided for my mum and the friendliness and professionalism they displayed across the board it has altered my - what turned out to be - misconceptions about care in the UK. All the staff were friendly, funny and approached
what are sometimes unpleasant tasks with smiles on their faces. I feared at first that having carers coming into our home may feel intrusive. But each went out of their way to perform their role with minimum disruption to our often crazy family life. My mum absolutely loved them and could not wait for them to show up which says it all. I'd even hear some of them singing with her as they helped her shower! What stood out for me particularly was the reporting system the company operates which ensures all visits are painstakingly recorded so each carer knew precisely what had happened previously, what treatment they needed to administer and which tasks they had to perform. First rate.

Reply from Amanda Jane Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate

Thank you for your feedback and review. It's lovely to hear what a difference our carers have made to your mum. Sometimes it's the small things that make such an impact. We are proud of our carers and the support they offer and glad it has been a positive experience for you all.


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Review from A B (Son of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued Care from Oakville - Harrogate provides a professional and friendly service, enabling my mother to stay in her own home.

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Review from Janet C (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this company for 5 years. It has been wonderful. I have only had one complaint in that time which was dealt with straight away and resolved. I can’t praise the care team high enough. The administration team as well have been great.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to share your positive experience of using our service and care team.


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Continued Care from Oakville Ltd - Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Continued Care from Oakville Ltd - Harrogate is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Continued Care from Oakville Ltd - Harrogate is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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