Continued Care from Oakville Ltd - Harrogate

Unit 4, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP
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9.7 43 Reviews
  • Continued Care from Oakville Ltd - Harrogate, Harrogate
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Care Provided by Continued Care from Oakville Ltd - Harrogate

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Continued Care from Oakville Ltd
  • Person in charge
  • Samantha Harrison (Manager)
Are you the Owner/Manager of Continued Care from Oakville Ltd - Harrogate? View your Advertising Options

Continued Care from Oakville Ltd - Harrogate Reviews (43)

Total of 43, showing 41-43
9.7

Continued Care from Oakville Ltd - Harrogate has a Review Score of 9.7 (9.749) out of 10, based on 41 reviews in the last 2 years. Over all time Continued Care from Oakville Ltd - Harrogate has 43 reviews.

Overall Experience

  • 34
  • 9
  • 0
  • 0
  • 0

Date Published

43
8
21
41
2

Review from Janet C (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this company for 5 years. It has been wonderful. I have only had one complaint in that time which was dealt with straight away and resolved. I can’t praise the care team high enough. The administration team as well have been great.

Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate

Thank you for taking the time to share your positive experience of using our service and care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Continued Care from Oakville has cared for my father for one year and has demonstrated how they will adapt to his changing needs. Where possible he has a regular group of staff visiting him. As he gets to know them and them him, he will chatter more, sometimes tell stories of his past and if the staff
are lucky he will play the piano! We appreciate the reviews prompted by the managers and the response to our requests to adjust visit times where possible and what specific tasks Dad requires.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B F (Mother of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son's carer comes in 1 day a week in the holidays from 9 am till 5 pm. She is a great carer and playmate for our son. She is very professional. She has been with my son for a number of years and is great at knowing what he wants.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Continued Care from Oakville Ltd - Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Continued Care from Oakville Ltd - Harrogate is calculated as follows: ( (191 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 243 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Continued Care from Oakville Ltd - Harrogate is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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