Continued Care from Oakville Ltd - Harrogate

Unit 4, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP
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9.8 42 Reviews
  • Continued Care from Oakville Ltd - Harrogate, Harrogate
Family-run Continued Care has retained its CQC ‘Outstanding’ rating over two consecutive inspections (February 2021, January 2019) and continues to offer consistently exceptional standards of care to people living in their own homes.

The company, which was established in 1993 and is led by a registered nurse, offers a range of home care services across Harrogate, Knaresborough, Ripon and Thirsk. Its team of experienced and dedicated carers deliver an extensive range of services which are designed to support and assist people within their own homes. These services include help with cleaning, shopping, medication and personal care right through to 24 hour care. The company also supports people who may have experienced a sudden illness, returned from hospital, or just need some extra help.

Continued Care's focus is on providing high quality, consistent and person-centred care. Its tailored care plans are designed to meet individual needs and requirements, and are delivered by a dedicated and caring team. The company is also able to manage complex care packages due to its large proportion of skilled and highly experienced staff members.

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Care Provided by Continued Care from Oakville Ltd - Harrogate

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Continued Care from Oakville Ltd
  • Person in charge
  • Samantha Harrison (Manager)

Continued Care from Oakville Ltd - Harrogate Reviews (42)

Total of 42, showing 41-42
9.8

Continued Care from Oakville Ltd - Harrogate has a Review Score of 9.8 (9.751) out of 10, based on 40 reviews in the last 2 years. Over all time Continued Care from Oakville Ltd - Harrogate has 42 reviews.

Overall Experience

  • 34
  • 8
  • 0
  • 0
  • 0

Date Published

42
7
22
40
2

Review from R H (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Continued Care from Oakville has cared for my father for one year and has demonstrated how they will adapt to his changing needs. Where possible he has a regular group of staff visiting him. As he gets to know them and them him, he will chatter more, sometimes tell stories of his past and if the staff
are lucky he will play the piano! We appreciate the reviews prompted by the managers and the response to our requests to adjust visit times where possible and what specific tasks Dad requires.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B F (Mother of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son's carer comes in 1 day a week in the holidays from 9 am till 5 pm. She is a great carer and playmate for our son. She is very professional. She has been with my son for a number of years and is great at knowing what he wants.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Continued Care from Oakville Ltd - Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Continued Care from Oakville Ltd - Harrogate is calculated as follows: ( (186 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Continued Care from Oakville Ltd - Harrogate is based on 40 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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