HeavenScent Care Services

NBV Enterprise Centre, 6 David Lane, Nottingham NG6 0JU
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8.0 5 Reviews
  • HeavenScent Care Services, Nottingham
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Care Provided by HeavenScent Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Heaven Scent Care Services Ltd
  • Person in charge
  • Ruth Alexander-Wright (Registered Care Manager - Health & Social Care)

Funding & Fees Guide for HeavenScent Care Services

  • Prices

  • £21.25

  • A Competitive price for quality care service.
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HeavenScent Care Services Reviews (5)

8.0

HeavenScent Care Services has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time HeavenScent Care Services has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 1
  • 0

Date Published

5
0
0
1
4

Review from Amy S (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HeavenScent Care Services is a professional company.
From day one meeting with the care manager to discuss the care we required, she was so lovely and caring towards Mum, they were understanding of my mother's condition and the care needs she required. The care staff were amazing with her and Mum
felt really comfortable with them, we felt comfortable and trustworthy to leave Mum in the hands of the staff. They were always on time, friendly and knowledgeable on Mum's condition.
I highly recommend using their services you will not be disappointed!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn T (Daughter of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

These are not carers, just young kids who have no respect for the elderly. I had to have cameras put in and what I captured was unbelievable. No way would I recommend these. Weekends were a nightmare could never get hold of anyone in an emergency, took forever. A lot of the time I had to ring my mum
and talk to the young girls and tell them what to do as they just stood there asking my mum, who has Alzheimer's, what she wants them to do and she then gets confused as they should know what they should be doing. That is why they have a care plan but strikes me they can't be bothered to read it. I've seen the young ones go in and they don't even take their coats and backpacks off which I think is rude. Makes it look like they in a rush to get out of there. I had carers in to take some stress off me as I have had a stroke but all they did was cause me more stress. A safeguard was put in place and they were told they had to work by the book. I thought that's what they should have done from the start.

Reply from Ruth Alexander-Wright, Operations Manager at HeavenScent Care Services

Dear reviewer,
I am afraid that this review certainly does not reflects the practices of Heaven Scent Care Services Ltd. I understand that the decision to discontinue your mum's care might be upsetting but does not warrant the non-factual statements made.


Heaven Scent Care services were unable to deliver the service in the various ways you continually suggested and insisted as they were not in line with our non-discriminatory values nor within the guidelines set out by our regulatory body (the CQC); this was explained to you multiple times on the telephone and when we met for the care review.

The entire team found it a pleasure caring for your mum and wish her all the very best.


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Treated with Dignity

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Review from S P (Wife of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not a lot to say very happy with the way they treat my husband, kind, pleasant, courteous to be with. Not got a bad word to say about them.

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Management

Treated with Dignity

Value for Money

Review from J B (Daughter-in-law of Client) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

HeavenScent have been excellent care providers to my parents-in-law. Providing excellent professional care and support, they are always on hand when needed, and nothing is too much trouble. Thank you HeavenScent, for being there and making a positive difference.

Staff

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Management

Treated with Dignity

Value for Money

Review from A L (Wife of Client) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can unreservedly recommend this superb company for their excellent care provision. The dedication and kindness to their clients was completely extraordinary, and I will be forever in their debt for what they did to ease a difficult time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for HeavenScent Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for HeavenScent Care Services is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HeavenScent Care Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about HeavenScent Care Services

What Type of Services does HeavenScent Care Services offer?

HeavenScent Care Services offers Home Care.

How many Carers does HeavenScent Care Services employ?

HeavenScent Care Services employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HeavenScent Care Services to verify any information. View our terms and conditions. HeavenScent Care Services has a Basic Service – more info.