Compassionate Care Team Ltd

35 Bridgegate, Retford DN22 7UX
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9.2 26 Reviews
  • Compassionate Care Team Ltd, Retford
Compassionate Care Team is a domiciliary care agency providing personal care to people who live in their own homes in Retford, Worksop, Ollerton and Edwinstowe.

Kind, compassionate staff receive the training they need to do their work to a high standard.

Staff demonstrate a good awareness of how to maintain privacy and dignity.

Home care services include companionship, help washing and dressing, toileting and medication management.

Staff receive a comprehensive induction programme including a period of 'shadowing', where new staff work alongside more experienced care staff before providing care and support to people on their own.

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Care Provided by Compassionate Care Team Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Compassionate Care Team Ltd
  • Person in charge
  • Naomi Bennett (Registered Manager)

Funding & Fees Guide for Compassionate Care Team Ltd

  • Prices

  • From £24.50 Monday - Friday
    £26.50 per hour on weekends
    Bank holidays - £45
    Mileage - £1.50 per visit.

Compassionate Care Team Ltd Reviews (26)

Total of 26, showing 1-20
9.2

Compassionate Care Team Ltd has a Review Score of 9.2 (9.229) out of 10, based on 6 reviews in the last 2 years. Over all time Compassionate Care Team Ltd has 26 reviews.

Overall Experience

  • 17
  • 8
  • 1
  • 0
  • 0

Date Published

26
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1
6
20

Review from G P (Client) assisted by family/friend published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using this service since September and it is ongoing. I have been listened to and treated with dignity, always ensuring I am safe and cared for.

Reply from Zoe Tuplin, Marketing and Recruitment Co-ordinator at Compassionate Care Team Ltd

We really appreciate your review and are grateful for your feedback. We are pleased you are happy with our services. Thank you.


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Review from Darren I (Son of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with Compassion Care Team Ltd's service for over two years. The carers were reliable and usually demonstrated good timekeeping on their visits to my dad. They oversaw all his medication needs, prompting him when necessary and assisting him with different tasks. He was also grateful
for their general compassion, conversation and company during what would otherwise have been a very lonely existence at times. The service was good, effective and professional. I don't want to single any carer out in particular, but special mention must go to one support worker in particular, who attended to dad on a regular basis, please pass on our thanks to this support worker and her trusty pushbike! Also the family would like to thank the management team, including the director and assistant manager, who addressed any problems or changes that arose with speed and efficiency, albeit on the rare occasions such action was required. I would highly recommend the service provided by the Compassionate Care Team to anyone. Many thanks.

Reply from Zoe Tuplin, Marketing and Recruitment Co-ordinator at Compassionate Care Team Ltd

Thank you for the review. We are pleased you are happy with our service.


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Review from Elsie H (Client) assisted by family/friend published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the carers helpful and supportive.

Reply from Zoe Tuplin, Marketing and Recruitment Co-ordinator at Compassionate Care Team Ltd

Thank you for the review. We are pleased you are happy with our service.


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Review from Clara M (Client) assisted by family/friend published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's nice to know someone is popping in to see me in the morning to make sure I am alright. All the ladies are pleasant and helpful.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Thank you for your review. It's great to know you feel safe and well with our team.


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Review from Warren C (Husband of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been bed bound with dementia for over a year and two carers come in twice a day for her personal care. All the ladies that come are always friendly and helpful. They not only keep my wife shipshape, they will give me advice from time to time on how I can best help her. I am in the house
when they come and they normally have a quick chat when they leave to tell me how she responded and let me know if there are any issues that I should be aware of. These ladies are a lifeline for me as I could not cope with my wife without their help. Their cheerful and positive approach is much appreciated and a great support for me caring for my wife.

Reply from Zoe Tuplin, Marketing and Recruitment Co-ordinator at Compassionate Care Team Ltd

We're very grateful for your review and that you are happy with our service.


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Review from Lea S (Daughter of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything seems to be in order and my father is well looked after, for which I thank you. Sometimes he needs to go to the doctor and you are very kind to take him. His medication is given correctly and we know he is visited twice daily, which is a great relief as I live overseas.

Reply from Zoe Tuplin, Marketing and Recruitment Co-ordinator at Compassionate Care Team Ltd

We're very grateful for your review and that you are happy with our service.


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Management

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Value for Money

Review from B C (Client) assisted by family/friend published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support I receive is really good. All the carers that visit me are very friendly and put me at ease. I like the fact that where possible it is the same carer that comes. My daughter is happy and relieved that I am looked after so well in the morning which takes some of the pressure off
of her. Would definitely recommend the Compassionate Care Team to others.

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Review from J D (Daughter-in-law of Client) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care varies between individual carers and therefore I think clearer communication is needed when carers change. On occasions, no fresh cordial or drink has been left in the sitting room, blinds not drawn and no communication left in the diary to say who has visited. It is really useful for carers
to put a few words so that relatives can action any needs. One carer, in particular, is excellent at communication via the diary and we have been able to provide the necessary items/needs. Value for money - sometimes the lunchtime carer has only stayed for 5-10 minutes as evidenced by companions and friends that visit. Overall, it is between satisfactory to good and all efforts to care for our relative are very much appreciated. Thank you.

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Review from Allen S (Husband of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very pleased with the work done by the carers with regard to dealing with my wife's needs.
But - the timing of morning and evening visits are really not convenient. What is required in the morning - 9.00-9.30 am and evening - 7.00-8.00 pm.
What I would have found helpful at the start
would have been a list of what the carers can/would do at the visits.
I could name names but basically, I am pleased with the work done.

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Review from Ronald N (Client) assisted by family/friend published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the girls very pleasant. After being in hospital I needed time to build up my strength, so very slow. The time we have now, 9.00-9.30 AM, is good - sorry they couldn't come at night when needed after coming out of hospital.

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Review from S F (Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel supported by carers and they are happy to help as much as possible. Don’t always get the call time I like but understand the issues that cause this. It’s nice that I generally have the same carers to care for me.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi,
Thank you very much for your review and understanding about times it is much appreciated.


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Review from Susan B (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the company for nearly a year now and we are very satisfied with them.
All the staff are very kind and caring and make Mum feel at ease.
They are very good at keeping me informed of anything I need to know about Mum.
Also, if I ever need to get in touch with the office for any reason
the staff are also very helpful.
All in all very happy with the way Mum is cared for.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi Susan,
Thank you very much for your review it is much appreciated.


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Review from Jean N (Client) assisted by family/friend published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service we get.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Thank you so much for this review it is lovely to know the carers are doing everything required for you and you are happy with the care received.


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Review from S L (Daughter of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has carers twice a week to help her shower and wash her hair. They are always caring and efficient in a particularly challenging year.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Thank you very much for this review. It is nice to receive positive feedback.


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Review from Lisa M (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you - it’s early days but Mum is very happy with the carers - the office have been very helpful and responsive to enquiries. And we have peace of mind that Mum is safer, supported and less isolated.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi Lisa
Thank you so much for your review, I will ensure the staff are aware of your comments.


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Value for Money

Review from Marion H (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for by Compassionate Care for well over a year. They have been brilliant with her despite her worsening condition. Nothing has been too much for them. At the drop of a hat, we have added days and times. Not a problem. Mum is happy in their care. Cannot fault their professionalism.
Very friendly. Always keep relatives informed.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi Marion
Thank you for your review, I will ensure comments are passed on to the team.


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Treated with Dignity

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Review from Sheila B (Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and I can’t complain. I am always pleased to see all of my carers when they come to carry out my care. I also find the management team very fair in all areas. Overall I am happy with the service I receive from the company.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi Sheila
Thank you for your comments, I will forward your comments on to the staff team.


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Management

Treated with Dignity

Value for Money

Review from Lizzie B (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and approachable care workers and managers. Always willing to help out with requests or suggestions. I have found the care workers to be trustworthy and honest and always kind and sympathetic with mum.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi Lizzie
Thank you for your review, I will ensure your comments are passed on to the staff team.


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Management

Treated with Dignity

Value for Money

Review from Terence W (Client) assisted by family/friend published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service. A good rapport with all carers who are excellent.

Reply from Naomi Bennett at Compassionate Care Team Ltd

Thank you very much for your review of our team. I will pass your comments on to the team.


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Review from S L (Sister of Client) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have experienced certain carers who do not do his care and seem to think they are the boss and only do what they want to do but fill in the app that they have done everything. It is not acceptable and my brother is treated as a victim. This is an upsetting issue for him.
They take advantage of his
vulnerability.

Reply from Naomi Bennett, Registered Manager at Compassionate Care Team Ltd

Hi we are sorry that you have felt this way. We do appreciate going digital has had a big impact regarding carers completing visits on a phone. We have addressed issues with particular carers in the past who are now no longer working for the company.


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Current Review Score: 9.2 (9.229)

Overview of Review Score

The Review Score of 9.2 (9.229) out of 10 for Compassionate Care Team Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Compassionate Care Team Ltd is calculated as follows: ( (22 Excellents x 5) + (13 Goods x 4) ) ÷ 35 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassionate Care Team Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (47)

Naomi

Naomi Bennett

Job Title: Director

Joined: 2012

Naomi Bennett - Owner & Director.


Jasmine

Jasmine Brett - Goodwin

Job Title: Assistant Manager

Joined: 2012

Jasmine Brett - Goodwin - Assistant Manager


Zoe

Zoe Tuplin

Job Title: Marketing and Recruitment Co-ordinator

Joined: 2023

Zoe Tuplin - Marketing and Recruitment Co-ordinator


Sophie

Sophie Shaw

Job Title: Office Admin

Joined: 2022

Sophie Shaw - Office Administrator


Nicola

Nicola Evans

Job Title: Senior support worker

Joined: 2013

Nicola Gray - Senior support worker


Karen

Karen Phillips

Job Title: Support worker

Joined: 2012

Karen Phillips - Support worker


Laura

Laura Whiston

Job Title: Support worker

Joined: 2018

Laura Whiston - Support worker


Jola

Jola Bennett

Job Title: Support worker

Joined: 2018

Jola Bennett - Support Worker


Angela

Angela Willoughby

Job Title: Support Worker

Joined: 2017

Angela Willoughby - Support Worker


Sally - Ann

Sally - Ann Askew

Job Title: Support Worker

Joined: 2018

Sally- Ann Askew - Support worker


Lauren

Lauren Duckmanton

Job Title: Support Worker

Joined: 2017

Lauren Duckmanton - Support Worker


Hollie

Hollie Wheatcroft

Job Title: Support Worker

Joined: 2021

Hollie Wheatcroft - Support Worker


Amanda

Amanda Maclean

Job Title: Support Worker

Joined: 2022

Amanda Maclean - Support Worker


Caroline

Caroline Shaw

Job Title: Support Worker

Joined: 2022

Caroline Shaw - Support Worker


Saffron

Saffron Rimmington

Job Title: Support Worker

Joined: 2022

Saffron Rimmington - Support Worker


Lauren

Lauren Gabbott

Job Title: Support Worker

Joined: 2022

Lauren Gabbott - Support Worker


Carol

Carol Wolstenholme

Job Title: Support worker

Joined: 2023

Carol Wolstenholme - Support worker


Nicole

Nicole Batty

Job Title: Support Worker

Joined: 2023

Nicole Batty - Support Worker


Adele

Adele Rawson-Brown

Job Title: Support Worker

Joined: 2023

Adele Rawson-Brown - Support Worker


Dorah

Dorah Rupango

Job Title: Support Worker

Joined: 2023

Dorah Rupango - Support Worker


Josphine

Josphine Rwizi

Job Title: Support Worker

Joined: 2023

Josphine Rwizi - Support Worker


Ruvarashe

Ruvarashe Sadzauchi

Job Title: Support Worker

Joined: 2023

Ruvarashe Sadzauchi - Support Worker


Yolanda

Yolanda Vheremu

Job Title: Support Worker

Joined: 2023

Yolanda Vheremu - Support Worker


Sithandazile

Sithandazile Mutambira

Job Title: Support Worker

Joined: 2023

Sithandazile Mutambira - Support Worker


Anita

Anita Tissington

Job Title: Support Worker

Joined: 2015

Anita Tissington - Support Worker


Alison

Alison Rawson

Job Title: Support Worker

Joined: 2023

Alison Rawson - Support Worker


Olayinka

Olayinka Popoolao

Job Title: Support Worker

Joined: 2024

Olayinka Popoolao - Support Worker


Catherine

Catherine Guest

Job Title: Support Worker

Joined: 2024

Catherine Guest - Support Worker


Jessica

Jessica Brewer

Job Title: Support Worker

Joined: 2024

Jessica Brewer - Support Worker


Emily

Emily Rawson

Job Title: Support Worker

Joined: 2024

Emily Rawson - Support Worker


Sangita

Sangita Khawas

Job Title: Support Worker

Joined: 2024

Sangita Khawas - Support Worker


Teejay

Teejay Williams

Job Title: Support Worker

Joined: 2024

Teejay Williams - Support Worker


Natalie

Natalie Chihowa

Job Title: Support Worker

Joined: 2024

Natalie Chihowa - Support Worker


Clave

Clave Mupamhanga

Job Title: Support Worker

Joined: 2024

Clave Mupamhanga - Support Worker


Chloe

Chloe Dand

Job Title: Support Worker

Joined: 2024

Chloe Dnad - Support Worker


Emily

Emily Deakin

Job Title: Support Worker

Joined: 2024

Emily Deakin - Support Worker


Jade

Jade Taylor

Job Title: Support Worker

Joined: 2024

Jade Taylor - Support Worker


Joy

Joy Harris

Job Title: Support Worker

Joined: 2024

Joy Harris - Support Worker


Katie

Katie Pickering

Job Title: Support Worker

Joined: 2024

Katie Pickering - Support Worker


Olivia

Olivia Newbold

Job Title: Support Worker

Joined: 2024

Olivia Newbold - Support Worker


Emily

Emily Tomlinson

Job Title: Support Worker

Joined: 2024

Emily Tomlinson - Support Worker


Aislin

Aislin Key

Job Title: Support Worker

Joined: 2024

Aislin Key - Support Worker


Miriam

Miriam Bvunzawabaya

Job Title: Support Worker

Joined: 2024

Miriam Bvunzawabaya - Support Worker


Lorraine

Lorraine Mangisi

Job Title: Support Worker

Joined: 2024

Lorraine Mangisi - Support Worker


Paige

Paige Heeley

Job Title: Support Worker

Joined: 2024

Paige Heeley - Support Worker


Neil

Neil Sones

Job Title: Support Worker/Driver

Joined: 2024

Neil Sones - Support Worker/Driver


Katie

Katie Webley

Job Title: Support Worker

Joined: 2024

Katie Webley - Support Worker


Frequently Asked Questions about Compassionate Care Team Ltd

What Type of Services does Compassionate Care Team Ltd offer?

Compassionate Care Team Ltd offers Home Care.

How many Carers does Compassionate Care Team Ltd employ?

Compassionate Care Team Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassionate Care Team Ltd to verify any information. View our terms and conditions. Compassionate Care Team Ltd has a Platinum Service – more info.