Compassionate Care Team Ltd

35 Bridgegate, Retford DN22 7UX
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9.2 26 Reviews
  • Compassionate Care Team Ltd, Retford
Compassionate Care Team is a domiciliary care agency providing personal care to people who live in their own homes in Retford, Worksop, Ollerton and Edwinstowe.

Kind, compassionate staff receive the training they need to do their work to a high standard.

Staff demonstrate a good awareness of how to maintain privacy and dignity.

Home care services include companionship, help washing and dressing, toileting and medication management.

Staff receive a comprehensive induction programme including a period of 'shadowing', where new staff work alongside more experienced care staff before providing care and support to people on their own.

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Care Provided by Compassionate Care Team Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Compassionate Care Team Ltd
  • Person in charge
  • Naomi Bennett (Registered Manager)

Funding & Fees Guide for Compassionate Care Team Ltd

  • Prices

  • From £24.50 Monday - Friday
    £26.50 per hour on weekends
    Bank holidays - £45
    Mileage - £1.50 per visit.

Compassionate Care Team Ltd Reviews (26)

Total of 26, showing 21-26
9.2

Compassionate Care Team Ltd has a Review Score of 9.2 (9.229) out of 10, based on 6 reviews in the last 2 years. Over all time Compassionate Care Team Ltd has 26 reviews.

Overall Experience

  • 17
  • 8
  • 1
  • 0
  • 0

Date Published

26
1
1
6
20

Review from K F (Daughter of Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this company. All the management and staff willing to go that extra mile. Professional, caring and friendly.

Reply from Naomi Bennett at Compassionate Care Team Ltd

Thank you so much for your comments, I will forward them onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra P (Daughter of Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very hard to score since, as with many things related to client/people care, there are always variables. Generally, I am more than happy and satisfied with the care and at times I feel that carers go that 'extra mile' - might be part of the package, but it comes across as such. There will always
be exceptions but the positives certainly outweigh the negatives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila B (Friend of Client) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, Amazing, Amazing. The girls are so cheerful and helpful. They helped my neighbour last year after he came out of hospital due to a fall. He was really low but the girls encouraged him every day to do his exercises and he is walking again when everyone thought he would give up! Can't recommend
enough and they send out newsletters and post on Facebook to keep everyone up to date.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Florence D (Daughter of Client) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely kind staff and no job is too much. Can’t thanks them enough for all the help they have given to mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth A (Niece of Client) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate Care cared for my dear aunt for over a year before she sadly made the difficult decision to move to a nursing home. It is to the credit of the whole team that she was able to stay at home as long as she was. As with many families, we have lots of commitments and do not live as close as
we would like to. Thanks to the delightful care workers our aunt felt safe and cared for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan M (Daughter of Client) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a minute to say thanks for the excellent care my dad has received from all the team at Compassionate Care. My dad is not the 'easiest' man to look after - he has very strong opinions and is very stubborn! We were so worried that my dad would refuse all care but the team have been so
great and the management have responded to all our suggestions.
My sisters, me and my dad are always informed of any issues and the team work with us to find solutions that are best for my dad.
He loves the carers visiting now and we can finally have a good nights sleep!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.229)

Overview of Review Score

The Review Score of 9.2 (9.229) out of 10 for Compassionate Care Team Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Compassionate Care Team Ltd is calculated as follows: ( (22 Excellents x 5) + (13 Goods x 4) ) ÷ 35 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassionate Care Team Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (47)

Naomi

Naomi Bennett

Job Title: Director

Joined: 2012

Naomi Bennett - Owner & Director.


Jasmine

Jasmine Brett - Goodwin

Job Title: Assistant Manager

Joined: 2012

Jasmine Brett - Goodwin - Assistant Manager


Zoe

Zoe Tuplin

Job Title: Marketing and Recruitment Co-ordinator

Joined: 2023

Zoe Tuplin - Marketing and Recruitment Co-ordinator


Sophie

Sophie Shaw

Job Title: Office Admin

Joined: 2022

Sophie Shaw - Office Administrator


Nicola

Nicola Evans

Job Title: Senior support worker

Joined: 2013

Nicola Gray - Senior support worker


Karen

Karen Phillips

Job Title: Support worker

Joined: 2012

Karen Phillips - Support worker


Laura

Laura Whiston

Job Title: Support worker

Joined: 2018

Laura Whiston - Support worker


Jola

Jola Bennett

Job Title: Support worker

Joined: 2018

Jola Bennett - Support Worker


Angela

Angela Willoughby

Job Title: Support Worker

Joined: 2017

Angela Willoughby - Support Worker


Sally - Ann

Sally - Ann Askew

Job Title: Support Worker

Joined: 2018

Sally- Ann Askew - Support worker


Lauren

Lauren Duckmanton

Job Title: Support Worker

Joined: 2017

Lauren Duckmanton - Support Worker


Hollie

Hollie Wheatcroft

Job Title: Support Worker

Joined: 2021

Hollie Wheatcroft - Support Worker


Amanda

Amanda Maclean

Job Title: Support Worker

Joined: 2022

Amanda Maclean - Support Worker


Caroline

Caroline Shaw

Job Title: Support Worker

Joined: 2022

Caroline Shaw - Support Worker


Saffron

Saffron Rimmington

Job Title: Support Worker

Joined: 2022

Saffron Rimmington - Support Worker


Lauren

Lauren Gabbott

Job Title: Support Worker

Joined: 2022

Lauren Gabbott - Support Worker


Carol

Carol Wolstenholme

Job Title: Support worker

Joined: 2023

Carol Wolstenholme - Support worker


Nicole

Nicole Batty

Job Title: Support Worker

Joined: 2023

Nicole Batty - Support Worker


Adele

Adele Rawson-Brown

Job Title: Support Worker

Joined: 2023

Adele Rawson-Brown - Support Worker


Dorah

Dorah Rupango

Job Title: Support Worker

Joined: 2023

Dorah Rupango - Support Worker


Josphine

Josphine Rwizi

Job Title: Support Worker

Joined: 2023

Josphine Rwizi - Support Worker


Ruvarashe

Ruvarashe Sadzauchi

Job Title: Support Worker

Joined: 2023

Ruvarashe Sadzauchi - Support Worker


Yolanda

Yolanda Vheremu

Job Title: Support Worker

Joined: 2023

Yolanda Vheremu - Support Worker


Sithandazile

Sithandazile Mutambira

Job Title: Support Worker

Joined: 2023

Sithandazile Mutambira - Support Worker


Anita

Anita Tissington

Job Title: Support Worker

Joined: 2015

Anita Tissington - Support Worker


Alison

Alison Rawson

Job Title: Support Worker

Joined: 2023

Alison Rawson - Support Worker


Olayinka

Olayinka Popoolao

Job Title: Support Worker

Joined: 2024

Olayinka Popoolao - Support Worker


Catherine

Catherine Guest

Job Title: Support Worker

Joined: 2024

Catherine Guest - Support Worker


Jessica

Jessica Brewer

Job Title: Support Worker

Joined: 2024

Jessica Brewer - Support Worker


Emily

Emily Rawson

Job Title: Support Worker

Joined: 2024

Emily Rawson - Support Worker


Sangita

Sangita Khawas

Job Title: Support Worker

Joined: 2024

Sangita Khawas - Support Worker


Teejay

Teejay Williams

Job Title: Support Worker

Joined: 2024

Teejay Williams - Support Worker


Natalie

Natalie Chihowa

Job Title: Support Worker

Joined: 2024

Natalie Chihowa - Support Worker


Clave

Clave Mupamhanga

Job Title: Support Worker

Joined: 2024

Clave Mupamhanga - Support Worker


Chloe

Chloe Dand

Job Title: Support Worker

Joined: 2024

Chloe Dnad - Support Worker


Emily

Emily Deakin

Job Title: Support Worker

Joined: 2024

Emily Deakin - Support Worker


Jade

Jade Taylor

Job Title: Support Worker

Joined: 2024

Jade Taylor - Support Worker


Joy

Joy Harris

Job Title: Support Worker

Joined: 2024

Joy Harris - Support Worker


Katie

Katie Pickering

Job Title: Support Worker

Joined: 2024

Katie Pickering - Support Worker


Olivia

Olivia Newbold

Job Title: Support Worker

Joined: 2024

Olivia Newbold - Support Worker


Emily

Emily Tomlinson

Job Title: Support Worker

Joined: 2024

Emily Tomlinson - Support Worker


Aislin

Aislin Key

Job Title: Support Worker

Joined: 2024

Aislin Key - Support Worker


Miriam

Miriam Bvunzawabaya

Job Title: Support Worker

Joined: 2024

Miriam Bvunzawabaya - Support Worker


Lorraine

Lorraine Mangisi

Job Title: Support Worker

Joined: 2024

Lorraine Mangisi - Support Worker


Paige

Paige Heeley

Job Title: Support Worker

Joined: 2024

Paige Heeley - Support Worker


Neil

Neil Sones

Job Title: Support Worker/Driver

Joined: 2024

Neil Sones - Support Worker/Driver


Katie

Katie Webley

Job Title: Support Worker

Joined: 2024

Katie Webley - Support Worker


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