Chesterford Homecare Ltd

5 Rectory Farm Barns, Walden Road, Little Chesterford, Saffron Walden CB10 1UD
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9.5 21 Reviews
  • Chesterford Homecare Ltd, Saffron Walden
Chesterford Homecare provides hourly visiting care in the Saffron Walden area and live-in care throughout Essex, Cambs, Suffolk, Herts, Beds and North London.

Care & support staff assist the elderly and also younger vulnerable adults to continue living safely and independently at home and both welcomes and encourages the involvement of family members in supporting their loved ones.

The hourly visiting care service is extremely flexible and may include, for example, providing people with personal care (washing, dressing etc), supporting their medication, preparing meals for them, doing their housework, taking them shopping and accompanying them to appointments.

Full-time live-in care offers people a combination of personal care, companionship and house-keeping which is unique in every case.

In their last inspection, published in December 2018, the CQC rated the agency as GOOD across the board and their report was fulsome in its praise.

Whether it is safe and professional visiting care in the Saffron Walden area you are looking for, or kind and caring live-in care anywhere in Essex, Herts, Suffolk, Cambs, Beds or North London, then you rely on Chesterford Homecare.

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Care Provided by Chesterford Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Chesterford Homecare Ltd
  • Person in charge
  • Heather Pegler (Registered Manager)

Funding & Fees Guide for Chesterford Homecare Ltd

  • Prices

  • Live-in care from £1190 per week
    Visiting care: £25.50 (weekdays) £26.75 (weekends)

Chesterford Homecare Ltd Reviews (21)

Total of 21, showing 1-20
9.5

Chesterford Homecare Ltd has a Review Score of 9.5 (9.510) out of 10, based on 7 reviews in the last 2 years. Over all time Chesterford Homecare Ltd has 21 reviews.

Overall Experience

  • 15
  • 3
  • 3
  • 0
  • 0

Date Published

21
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4
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14

Review from Brenda L (Wife of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that Chesterford Carers were recommended to me. My husband has refused all other help and I was feeling desperate. At the moment the carer comes for 2 hours per week and my husband has been very accepting of her presence under the disguise of helping me with cleaning. She handles him
very well and is a godsend to me. I have a dog and a cat and she is good with them too. I am hoping I will be able to increase the hours if I manage to get some funding. I am also looking for home-based respite care in the future.
Just to be able to escape for an hour or so knowing he is being cared for helps keep me going.

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Review from A G (Daughter of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Chesterford Homecare is a professional, friendly, and supportive care provider, with a very kind and knowledgeable management team. My mum looks forward to and enjoys her weekly visit from her carer. Thank you.

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Review from R A (Husband of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been diagnosed with Alzheimer's disease and has two visits each week, one for four hours and one for one and a half hours. Our carer is a lovely companion for my wife, which allows me to go out or take care of chores. Our carer is happy to come with us for a walk or to visit a cafe, and
she is also able to drive my wife to a local town or elsewhere in the locality.
The last few years have been traumatic for my wife and me, but the visits we have received have been a real lifeline and make our lives more manageable and more enjoyable. Of course, we don't know what the future holds, but it is reassuring to know that the help and support Chesterford Homecare offer, is only a phone call away.

Reply from John Towers, Managing Director at Chesterford Homecare Ltd

Thank you for taking the time and trouble to review our service and for the lovely feedback. We are delighted that you and your wife is so happy with the support our care staff are providing.


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Review from Linda H (Daughter of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum’s carers are, without fail, a delight! She always looks forward to their visits and feels respected, cared for, and happy. They provide an invaluable service and I feel confident that they are going above and beyond any contractual requirements.

Reply from John Towers, Managing Director at Chesterford Homecare Ltd

Our carers tell us they love supporting your mum and we are delighted you are both so pleased with everything.


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Review from Frances H (Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with service received, it is caring, dignified, helpful, and good.
I would willingly recommend this company.

Reply from John Towers, Managing Director at Chesterford Homecare Ltd

Thank you for your kind words - your time is very much appreciated. I will be delighted to pass on your comments to the care team who are so hard-working and dedicated to providing the best possible standard of care. I know they will be thrilled to hear how happy you are with them.


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Review from J H (Wife of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual, empathetic, kind, supportive, helpful, cheerful, practical, accommodating, non-judgemental, perceptive, knowledgeable and competent.
The office and care staff are all of the above. 'Thank you' Chesterford Homecare.

Reply from John Towers, Managing Director at Chesterford Homecare Ltd

Thank you so much for taking the time to complete this review. We are very happy to hear you are so pleased with the support your husband receives from our carers. They in turn are always saying how much they enjoy visiting your husband.


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Review from Mat K (Son of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding care for my father in his locality has been a challenge. 18 months ago he was discharged from a rehab unit and sent home where he lives alone. He had temporary bridging care.
I went through the list of local care companies and I could tell from the way that Chesterford handled the call that
they would be the best solution to my father's needs. They were stretched but were prepared to work him into the already busy schedule. All of the carers have dealt with his denial of the need for care.....he now looks forwards to the visits....they are part of his life.
He is at risk of falling and on more than one occasion, the carers have had to deal with the implications of this which they have done perfectly. It is our intention to keep my father at home, this will only be possible with the continued high level of care and support provided by Chesterford.

Reply from John Towers, Managing Director at Chesterford Homecare Ltd

Dear Mat,
Many thanks for taking the time to write a review.
It is a pleasure to be able to help your father remain at home and lovely to hear such fantastic feedback.
Kind regards.


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Review from Stephen W (Son of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has had live-in care for a couple of years from Chesterford Homecare and it has been a lifesaver for the family as well as for him; we feel very lucky to have found them. They have quite simply enabled him to carry on living safely and happily in his own home which would otherwise not have
been possible. Both the company and the carers have been excellent. Additionally, he has been able to have the same carer most of the time and she is totally tuned into his needs so the care is impeccable.

Reply from John Towers, Managing Director at Chesterford Homecare Ltd

Thank you so much for your wonderful words about Chesterford Homecare. It is our pleasure to care for your Dad, and like you, we are absolutely delighted to see him so happy and well. We know that all the carers who support your father - and especially his main carer - will be delighted to hear how much they are valued and appreciated


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Review from L G (Daughter of Client) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received support via 3 times a day visits for nearly a year now. I have been extremely satisfied with the professionalism and caring attitude of both front line staff and the management. It has been very helpful that there is one carer who undertakes the majority of visits and therefore
has a deep understanding of, and empathy with, my mother's needs. But other carers who make more occasional visits also provide excellent and consistent backup. Managers are assiduous in contacting me promptly if the visiting carers identify any issues.

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Review from J B (Daughter-in-law of Client) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chesterford Homecare provide a very good overall standard of care and support. Staff are very considerate and caring. Always punctual and can solve and advise on any difficulties that may arise. Management staff are excellent when contacted concerning any topic and very professional in all dealings.

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Review from M C (Wife of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came back from holiday and was informed of the care received by both my husband and my daughter.
I read the daily notes and was impressed and very pleased with the detail and commitment given. Very professional company with excellent caregivers. Will be using them again.

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Review from Frances L (Daughter of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When there was a need to clarify or comment on a particular need concerning my mother's care this always received immediate attention.
The choice of live-in carer was such that my mother was provided with a new friendship as well as someone who attended to her physical needs.

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Review from Rick B (Client) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family have opted for using a qualified carer which has all the required certifications of staff and procedures, to ensure a world class service. Throughout various research, we concluded with this company. We have been very satisfied with the level of professional service this company proved to
have. We have a live-in carer and have gone through a process of feedback and trial of various people. It has been a good experience with constructive feedback and on-going reports of how each staff are performing. This has enabled us to have peace of mind knowing there are professional staff, who are fully insured and qualified to cope with the day to day situations of looking after an elderly mother.
The manager is approachable and receives feedback in a positive way.

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Review from Margaret P (Daughter-in-law of Client) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can in no way fault the staff I have met who care for my father-in-law.
They are very caring, kind and have empathy towards their client.
I wouldn't hesitate recommending Chesterford Homecare.

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Review from Norman L (Husband of Client) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally satisfactory. I would recommend a little more patience when suggesting a change of movement etc. She needs time to take it in and can lose her temper.

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Review from Catherine F (Client) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service I receive from my carers is good. I have the same carer most of the time, which I find helpful. On the odd occasion, I have had to call the office/on call my issues have been dealt with professionally. My carers are very important to me.

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Review from J M (Daughter of Client) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Homecare takes pains to limit the number of carers visiting my other. She has had one main carer for one and a half years who provides diligent and devoted care. My mother has gained weight and is more lively and looks forward to her visits. A relationship of trust has developed. When there have
been problems with other carers who have not known my mother Audley Homecare have responded and addressed these problems well. Recently, a carer recognised my mother needed emergency medical assessment and treatment and acted on this displaying initiative and good observations.

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Review from Victor T (Husband of Client) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service provided was adequate, although when unsure of anything questions were not always asked leading to some problems.
More respect could have been given on occasions but generally ok.

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Review from M W (Client) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied with service.

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Review from P N (Son of Client) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a stroke in June 2015. She left hospital in a wheelchair and with restricted movement of her left side. My parents were in their 90s and my father's health began to deteriorate early last year. Audley Homecare was asked to provide two visiting carers four times a day, then a live-in
carer and visiting carer and sometimes a third carer at night. The staff were caring, most cheerful and friendly banter with my parents. The live-in carers were companions to my mother. After my father died my mother eventually decided to go into a care home. In summary, Audley Homecare provided a reliable, caring and where necessary a flexible service. They responded quickly to requests and kept the family fully involved and informed about all issues.

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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Chesterford Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Chesterford Homecare Ltd is calculated as follows: ( (34 Excellents x 5) + (8 Goods x 4) ) ÷ 42 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Chesterford Homecare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (4)

John

John Towers

Job Title: Managing director

Joined: 2015

John set up Chesterford Homecare in 2015 to provide high quality visiting care in and around Saffron Walden and bespoke 24-hr live in care across Essex, Hertfordshire, Cambridgeshire and Suffolk. Having assembled a vastly experienced and exceptionally talented management team, John is now able to devote his time largely to marketing and promotion. In his spare time, John enjoys following current affairs and the arts, cycling, golf and travel.


Gideon

Gideon Towers

Job Title: Associate Director

Joined: 2015

After gaining a degree in Music Technology at university in Leicester, Gideon joined the recruitment industry and now runs an international recruitment firm specialising in the Overseas Property & Construction sectors. His role within Chesterford Homecare is to provide strategic advice in relation to recruitment and marketing. In his spare time Gideon enjoys composing and playing music and testing himself with physical challenges.


Heather

Heather Pegler

Job Title: Registered Manager

Joined: 2021

After a successful career in the building supplies industry, Heather has been working in the care sector for more than 15 years. Her first job in care was as a healthcare assistant in a care home. She has since held a number of senior roles in homecare, specialising in the live-in care sector. In her spare time Heather enjoys cooking and baking, gardening and looking after her two cats.


Sandra

Sandra Dias

Job Title: Care and Compliance Manager

Joined: 2021

After working for more than 20 years in her native Portugal in various healthcare roles, including as a nursing assistant in a hospital, Sandra came to the UK in 2014 to work as a healthcare assistant. After taking on a number of more senior roles and gaining an NVQ5 in Health and Social Care in 2020, Sandra joined Chesterford Homecare in June 2021 as Care and Compliance Manager. In her spare time Sandra enjoys country walks and keeping in touch with her family in Portugal.


Frequently Asked Questions about Chesterford Homecare Ltd

What Type of Services does Chesterford Homecare Ltd offer?

Chesterford Homecare Ltd offers Home Care.

How many Carers does Chesterford Homecare Ltd employ?

Chesterford Homecare Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Chesterford Homecare Ltd to verify any information. View our terms and conditions. Chesterford Homecare Ltd has an Enhanced Service – more info.