Caremark Broxtowe & Erewash

120 Derby Road, Long Eaton, Nottingham NG9 2NH
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9.7 52 Reviews
  • Caremark Broxtowe & Erewash, Nottingham
Looking for care & support in your own home then please don't hesitate to contact Caremark Broxtowe & Erewash. They will at every stage guide you through the process which will enable their amazing care team to provide professional care for yourself or you loved one.

Caremark Broxtowe & Erewash is a multi-award winning home care company providing individually tailored care and support packages to help adults enjoy living in their own home throughout Broxtowe (Nottinghamshire) and Erewash (Derbyshire).

Areas where they can support you include:

•   Beeston, Chilwell, Bramcote, Stapleford, Toton, Attenborough - NG9
•   Nuthall, Eastwood, Kimberley - NG16
•   Sandiacre, Long Eaton - NG10

Professional home care services provided by fully trained, DBS checked staff include:

•    Companionship
•    Personal care
•    Shopping & meal preparation
•    Medication management
•    Domestic support
•    Continence support
•    Mobility assistance & access to the community
•    Respite care & support

Contact the team today so they can support you, in your own home, today!

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Care Provided by Caremark Broxtowe & Erewash

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katrina Pickering (Care Manager)

Funding & Fees Guide for Caremark Broxtowe & Erewash

  • Prices

  • £26.00 per hour - pro rata for 30 & 45 mins calls no further additional cost

Caremark Broxtowe & Erewash Reviews (52)

Total of 52, showing 1-20
9.7

Caremark Broxtowe & Erewash has a Review Score of 9.7 (9.674) out of 10, based on 22 reviews in the last 2 years. Over all time Caremark Broxtowe & Erewash has 52 reviews.

Overall Experience

  • 42
  • 7
  • 2
  • 0
  • 1

Date Published

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14
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30

Review from C B (Daughter of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service Caremark provide to exceptional. They care for my mum as if she were their own. They are always happy, smiling and approachable. The office staff and management are always there to help and provide support. I couldn't ask for better.

Reply from Raj Solanki, Director at Caremark Broxtowe & Erewash

Thank you kindly for your feedback from the whole Care Team at Caremark Broxtowe & Erewash.


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Review from Karen P (Wife of Client) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is very good, the carers are very polite and caring.

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Review from J B (Husband of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good carers.
Good timekeeping.
Very caring and kind.

Reply from Raj Solanki, Director at Caremark Broxtowe & Erewash

Thank you kindly for taking the time to complete the review your feedback and comments are really appreciated.


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Review from Janet K (Wife of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have a great rapport with the girls. Good service when they attend. Have a good laugh. No problems.

Reply from Raj Solanki, Director at Caremark Broxtowe & Erewash

Thank you for your kind words, its great to see that you are also having an inclusive and positive experience with our care team. Our best wishes to you both from the whole care team.


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Review from Lynne R (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a very private person, when I first needed personal care, I was very apprehensive. However, from the outset, the care I received dispelled all my anxieties. I have always had excellent, courteous and sensitive care from friendly, responsive carers. Dealing with my quirks and limitations has always
been undertaken with good nature and great care. Staff in the office have always been very responsive and attentive to any issues that may arise. Notably, when an emergency has arisen in the past, all efforts have been made to meet my needs. As a self funding client, I believe Caremark offer excellent value for money.

Reply from Raj Solanki, Director at Caremark Broxtowe & Erewash

Thank you for sharing your experience about the care provided by our care team. It is our pleasure supporting you and alleviating any anxieties you may have had. Once again thank you and take care.


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Review from Mavis S (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good, they make me feel safe. All my needs are met to a high standard. Nothing is too much for my carers. Most of the carers have become like family.

Reply from Raj Solanki, Director at Caremark Broxtowe & Erewash

Your generous feedback is really appreciated. Thank you from the whole care team at Caremark Broxtowe & Erewash.


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Review from Andrew R (Husband of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support from carer assistants, who help my wife with having a shower or bath and getting changed afterwards, as my wife has a condition where she has problems with her balance etc. Also makes sure my wife takes her medication and is comfortable before they leave.

Reply from Raj Solanki, Director at Caremark Broxtowe & Erewash

Thank you for taking the time to provide your generous feedback. The whole care team send our regards and thank you kindly.


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Review from Helen R (Daughter of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the quality of provision and communication with the office has always been pleasant and productive. As my mother's needs have increased with age, Caremark have responded very positively and pleasingly. Without Caremark, I believe my mother could not stay in her own home
and for that we are immensely grateful.

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Review from Mavis B (Client) assisted by family/friend published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All nice girls, support all my needs. Always on time. Always nice and pleasant and always makes me laugh.

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Review from Michael P (Husband of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recent rearrangements have ensured regular continuity of time and carers. Both main carers are most efficient and helpful with my wife's welfare their main concern.

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Review from E F (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers know me and my needs and if there is ever a problem with a carer the office will always try to accommodate me and support me. The office is always approachable, I am very happy being with Caremark. I'm not always the easiest service user with my health conditions, we work as a team and I'm
appreciative of this.

Reply from Katrina, Care Manager at Caremark Broxtowe & Erewash

It's our pleasure to support you and help in any way we can, thank you for your kind feedback.


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Review from J B (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers take the trouble to ask me how I want things done, are always cheerful and we have a laugh every day. The jobs they do are a great help and I feel safe when they are here.

Reply from Katrina, Care Manager at Caremark Broxtowe & Erewash

Thank you kindly for the feedback we appreciate the time you have taken, take care.


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Review from C K (Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how to start, I'm so much a different person because of my care, before I was so depressed about my health and how I couldn't do the things in life that I used to find simple I just couldn't do anymore and it made me so angry. But now I want to get up in the morning because I feel like
there's something to get up for. It was like I'd been given new arms and legs, it really was. I feel encouraged when I manage to do things I struggle with, and then the next time I can't do it then my carers will. The carers always go above and beyond to make me feel good about myself.

Reply from Katrina, Care Manager at Caremark Broxtowe & Erewash

Thank you kindly for sparing the time to provide your lovely feedback the care team appreciates it.


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Review from K M (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

You know my experience and I won’t stop until you become professional. Have looked at your CQC. It’s had a diabolical report and you clearly need to address issues I have already raised with you. I am going to resolve this matter between you and the social services department and would like answers
to the questions put forward instead of being fobbed off. Still awaiting a call from the Managing Director.

Reply from Raj, Director at Caremark Broxtowe & Erewash

Thank you for taking the time to bring your experience to our attention. We are sorry to hear about your experience, to fully understand the needs of the service user we, along with the Nottingham County Council have contacted you and are very keen to meet with you and any other interested parties. We keenly await your response so we can all work together to provide the best care for the service user. Kind regards and best wishes.


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Review from D W (Daughter of Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy with the team. They have tried their best to work with me and my mom. The staff are amazing and, from the manager coming on board, everything has gotten much better. I'm so grateful and enjoying the care and looking after of my mom and I appreciate everything.

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Review from Samuel N (Grandson of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly, caring and they have a good relationship with my grandma.

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Review from A D (Next of Kin) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allows my loved one dignity and both look after her needs and banter with her.

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Review from Ian B (Son of Client) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found Caremark reliable and caring. Can't fault them.

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Review from Alan R (Nephew of Client) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark, as an organisation, has always treated my relatives with kindness, care and consideration. Care is easily changed by phone call, fees are reasonable. We can't fault the organisation.

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Review from Jean D (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are brilliant, we get on very well and talk to each other. They are like friends.

Reply from Kat, Care Manager at Caremark Broxtowe & Erewash

Thank you for your kind words, your feedback is really appreciated by the care team.


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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Caremark Broxtowe & Erewash is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Caremark Broxtowe & Erewash is calculated as follows: ( (108 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 132 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Broxtowe & Erewash is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Caremark Broxtowe & Erewash

What Type of Services does Caremark Broxtowe & Erewash offer?

Caremark Broxtowe & Erewash offers Home Care.

How many Carers does Caremark Broxtowe & Erewash employ?

Caremark Broxtowe & Erewash employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Broxtowe & Erewash to verify any information. View our terms and conditions. Caremark Broxtowe & Erewash has a Platinum Service – more info.