Caremark Broxtowe & Erewash

120 Derby Road, Long Eaton, Nottingham NG9 2NH
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9.7 53 Reviews
  • Caremark Broxtowe & Erewash, Nottingham
Looking for care & support in your own home then please don't hesitate to contact Caremark Broxtowe & Erewash. They will at every stage guide you through the process which will enable their amazing care team to provide professional care for yourself or you loved one.

Caremark Broxtowe & Erewash is a multi-award winning home care company providing individually tailored care and support packages to help adults enjoy living in their own home throughout Broxtowe (Nottinghamshire) and Erewash (Derbyshire).

Areas where they can support you include:

•   Beeston, Chilwell, Bramcote, Stapleford, Toton, Attenborough - NG9
•   Nuthall, Eastwood, Kimberley - NG16
•   Sandiacre, Long Eaton - NG10

Professional home care services provided by fully trained, DBS checked staff include:

•    Companionship
•    Personal care
•    Shopping & meal preparation
•    Medication management
•    Domestic support
•    Continence support
•    Mobility assistance & access to the community
•    Respite care & support

Contact the team today so they can support you, in your own home, today!

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Care Provided by Caremark Broxtowe & Erewash

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katrina Pickering (Care Manager)

Funding & Fees Guide for Caremark Broxtowe & Erewash

  • Prices

  • £26.00 per hour - pro rata for 30 & 45 mins calls no further additional cost

Caremark Broxtowe & Erewash Reviews (53)

Total of 53, showing 21-40
9.7

Caremark Broxtowe & Erewash has a Review Score of 9.7 (9.688) out of 10, based on 23 reviews in the last 2 years. Over all time Caremark Broxtowe & Erewash has 53 reviews.

Overall Experience

  • 43
  • 7
  • 2
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  • 1

Date Published

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Review from Jean D (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are brilliant, we get on very well and talk to each other. They are like friends.

Reply from Kat, Care Manager at Caremark Broxtowe & Erewash

Thank you for your kind words, your feedback is really appreciated by the care team.


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Review from Derek C (Friend of Client) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class services, great care team and very reliable.

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Review from Valerie W (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like having my family with me all the time.

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Review from S C (Wife of Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The careworkers always give excellent service at all times. They are always cheerful and encouraging performing their duties. We really look forward to seeing them.

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Review from Mark P (Son of Client) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark, excellent all-round care and outstanding care looking after my mum. Would recommend Caremark to anybody.

Reply from Raj Solanki, Director at Caremark Broxtowe & Erewash

Thank you kindly for completing the review, your feedback is really important to us.


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Review from Neil S (Client) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and good listeners. Most of the staff go above and beyond to help you out. Fantastic people.

Reply from Raj Solanki, Managing Director at Caremark Broxtowe & Erewash

Hello Neil, thank you so much for leaving such a nice review, we really appreciate it.


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Review from K K (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are really good and support me really well with my mental health.

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Review from Linda N (Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, girls are lovely but time-wise not very good.

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Review from D F (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good.

Reply from Raj Solanki, Managing Director at Caremark Broxtowe & Erewash

Hi, thank you for taking the time to leave a review, we are delighted you are happy with the care you receive.


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Review from F P (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was hard at first getting a balance regarding certain office staff and getting different carers all the time when I suffer with PTSD, anxiety and panic attacks. It is better now and I am listened to more, which helps me and my needs. I just wish all staff were kind and like this.

Reply from Raj Solanki, Managing Director at Caremark Broxtowe & Erewash

Hello, thank you for rating us so highly, it means a lot to the team.


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Review from Jacqueline D (Mother of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied overall. The staff are pleasant and they are very good in the way they care for my relative. They always treat him with kindness and dignity. They are very good in the home they treat all things well and clear up after the visits. Very happy.

Reply from Raj Solanki, Managing Director at Caremark Broxtowe & Erewash

Hi Jacqueline, thank you for this amazing review, we really appreciate it.


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Review from Maria D (Daughter of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not around when the carer comes to sort my mother, therefore can only go by what I hear, rather than first-hand knowledge. I have been very pleased and reassured by the quality of the care provided by Caremark. My mother seems settled, whenever I visit.

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Review from Valerie D (Daughter-in-law of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that looked after my father-in-law were very professional and caring and enabled us to keep him in his own home Their timekeeping was excellent and their humour and attention to detail made my father-in-law feel safe and secure and we as a family were kept informed which was invaluable as
we live a little distance away.

Reply from Raj Solanki, Managing Director at Caremark Broxtowe & Erewash

Thanks for taking the time to leave such a nice review Valerie, we appreciate it.


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Review from Anne A (Wife of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had carers for 6 months for my husband - they were all extremely good and to be highly recommended. Particular thanks to those in the office and the carers at the time who, when the crisis came in early July, went above and beyond to make sure we had sufficient care for my husband. My thanks to
everyone involved in my husband's care.

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Review from T W (Client) assisted by family/friend published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceedingly helpful, very tolerant and very nice people.

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Review from R W (Husband of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A genuine company. Genuinely caring.

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Review from Andrena M (Mother of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with this care agency, my daughter is a young woman with complex medical needs and has been using Caremark for a few months now. They are extremely reliable, nothing phases them, they just come and work seamlessly with my daughter's main carers. They are cheerful, adaptable and cope
well with the unexpected. When my daughter had an emergency admission to hospital recently, the manager took time to call me and check how she was progressing and kept in touch in readiness for discharge arrangements. So overall an efficient but caring service. So thanks and well done!

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Review from Angela (Great-Niece of Client) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark were very reliable. They were able to provide whatever service was required and staff were trained, if not already trained.

Reply from Raj Solanki at Caremark Broxtowe & Erewash

Hi Angela, thank you so much for leaving such an amazing review, we really appreciate the time you have taken to do this.


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Review from M S (Daughter of Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff were punctual. Their care of my Mother was warm and compassionate. They at all times treated her with respect and dignity. Their service was invaluable.

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Review from J A (Wife of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Majority of the care is OK although some carers do not have all the knowledge needed (unable to deal with catheters for instance). Liaison between client and office isn't very good Not informed if changes to the schedule are made.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Caremark Broxtowe & Erewash is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Caremark Broxtowe & Erewash is calculated as follows: ( (114 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 138 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Broxtowe & Erewash is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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