Caremark Broxtowe & Erewash

120 Derby Road, Long Eaton, Nottingham NG9 2NH
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9.7 53 Reviews
  • Caremark Broxtowe & Erewash, Nottingham
Looking for care & support in your own home then please don't hesitate to contact Caremark Broxtowe & Erewash. They will at every stage guide you through the process which will enable their amazing care team to provide professional care for yourself or you loved one.

Caremark Broxtowe & Erewash is a multi-award winning home care company providing individually tailored care and support packages to help adults enjoy living in their own home throughout Broxtowe (Nottinghamshire) and Erewash (Derbyshire).

Areas where they can support you include:

•   Beeston, Chilwell, Bramcote, Stapleford, Toton, Attenborough - NG9
•   Nuthall, Eastwood, Kimberley - NG16
•   Sandiacre, Long Eaton - NG10

Professional home care services provided by fully trained, DBS checked staff include:

•    Companionship
•    Personal care
•    Shopping & meal preparation
•    Medication management
•    Domestic support
•    Continence support
•    Mobility assistance & access to the community
•    Respite care & support

Contact the team today so they can support you, in your own home, today!

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Care Provided by Caremark Broxtowe & Erewash

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katrina Pickering (Care Manager)

Funding & Fees Guide for Caremark Broxtowe & Erewash

  • Prices

  • £26.00 per hour - pro rata for 30 & 45 mins calls no further additional cost

Caremark Broxtowe & Erewash Reviews (53)

Total of 53, showing 41-53
9.7

Caremark Broxtowe & Erewash has a Review Score of 9.7 (9.688) out of 10, based on 23 reviews in the last 2 years. Over all time Caremark Broxtowe & Erewash has 53 reviews.

Overall Experience

  • 43
  • 7
  • 2
  • 0
  • 1

Date Published

53
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23
30

Review from M S (Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service has always been good but over the last few months when I have been taken ill it has been excellent. The carers that are coming to me at the moment are outstanding. I would recommend this care company to anyone. Absolutely excellent.

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Review from M C (Sister-in-law of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only issue is with times as my relative does not like getting up at 7.00am. Staff very kind and contact with others important as my relative does not leave the house. Staff have always carried out tasks requested and given me (carer) support. Thank you.

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Review from M B (Daughter-in-law of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with this company.

Reply from Raj Solanki at Caremark Broxtowe & Erewash

Thank you kindly for taking the time to complete the survey, we always value all feedback from our services users.


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Review from Kathleen R (Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are very obliging and very good to me personally.

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Review from Lynne L (Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some of the carers are great but the office staff need to listen more with my mental illness to understand me.

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Review from Kathleen S (Client) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I wish to say the ladies who care for me are nice, very helpful and friendly. So all in all, I am satisfied with things.

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Review from Eileen B (Client) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care, my carer always puts my concerns first and always tries to do everything and beyond to please me. My carer is very patient with me at all times. She will always go out of her way to help me. She also encourages me to carry on.

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Review from Andrew B (Son of Client) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff members have have met and dealt with have all been polite and professional, but more than that, they make a definite effort to be kind and understanding.
The carers who come to care for my mother are on time and diligent, they are smart and professional and provide the service required admirably,
more than that, they are helpful, within the limits of their specifications, to do everything they can to help my mum.
I feel confident for her well-being knowing they are there.

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Review from Wendy B (Wife of Client) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service provided as my husband is very comfortable and happy.

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Review from Audrey Irene G (Client) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the best homecare. If I want something they are both there. I count them as my friends. They help with my shopping, hairdressers and bank.

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Review from Beverley F (Daughter of Client) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been very pleased with the help and support provided by Caremark since February 2016. The carers themselves have all been really lovely and friendly. They make sure that mum takes her medication properly and that she has plenty to eat and drink during the day. They help out with
her laundry (putting the washing on the clothes-airer), they will hoover through the flat for her, and even help her out if she's got into a mess with her knitting.
Having the carers looking after mum is very re-assuring for us as we can't be with her all the time. We know that mum will have a bit of company and someone to have a chat with everyday which I know she really enjoys and benefits from enormously.
We are very happy and satisfied with the service provided by Caremark so far, and so is mum. Thank you.

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Review from Geoffrey H (Daughter of Client) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have carers 4 times a day to support my father with a variety of care i.e washing, dressing. meals etc. He is the most caring and professional person who is part of a team providing care for my father. He has a gentle manner and nothing is too much trouble. My dad feels a really strong bond with
his carer and he has become a valid and welcome visitor and enables my dad to keep his dignity at all times.

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Review from Jean (Daughter of Client) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Though we have not been using Caremark for very long we are very satisfied. All seems to be going well with the care and duties that the ladies carry out, mum seems to be very content and settled with the carers that are visiting her and they are very quick to let us know when anything is wrong or needs
to be looked into.

Reply from Care Team, Care Team at Caremark Broxtowe & Erewash

Thank you for the positive feedback. The care team will continue to ensure a professional caring service is provided to your mother.


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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Caremark Broxtowe & Erewash is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Caremark Broxtowe & Erewash is calculated as follows: ( (114 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 138 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Broxtowe & Erewash is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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