Lotus Home Care Barnsley

Business Innovation Centre, Innovation Way, Wilthorpe, Barnsley S75 1JL
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17 Reviews
  • Lotus Home Care Barnsley, Barnsley
Lotus Home Care provide a friendly and attentive home care service to people living in Barnsley.

Their team of skilled and professional care staff provide personalised care to people living in their own homes in the local community. They offer a range of care services that are tailored to the needs of each service user.

The services they can provide include assistance with washing, food preparation, dressing and medication management.

Care staff are experienced to provide companionship, support with cooking and a respite service.

They have their own in-house trusted assessor and work closely alongside occupational therapists.

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Care Provided by Lotus Home Care Barnsley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Hoyle (Registered Manager)

Funding & Fees Guide for Lotus Home Care Barnsley

  • Prices

  • £26.90 per hour
    £17.15 per 30 mins
    £1 extra on weekends, double on bank holidays

Lotus Home Care Barnsley Reviews (17)

Over all time Lotus Home Care Barnsley has 17 reviews.

Overall Experience

  • 11
  • 5
  • 1
  • 0
  • 0

Date Published

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17

Review from P M (Client) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, helpful staff.

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Review from Jane O (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Geoffrey E (Husband of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good .

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Review from D M (Sister of Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used your services at a very difficult time for us. Excellent service provided from management to the care staff. Highly recommended.

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Review from M M (Wife of Client) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have seen a big change in care since the inclusion of current staff.

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Review from Heather B (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, reliable level of service.

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Review from Valerie T (Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have used Lotus Homecare since March this year. Like most service providers it has it's good and bad points. I request that I prefer lady carers to gentlemen although I do understand it's inevitable at times. To be quite honest I have considered finding another service provider but can't be bothered
with the hassle of explaining my life and conditions again to complete strangers.

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Review from R C (Client) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lotus have provided care since early in the year for my wife, who has Alzheimer's and is housebound. They have provided care within the terms of the contract and generally speaking it has been and is very satisfactory.

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Review from Kathleen W (Client) assisted by family/friend published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treat me like family. They are very friendly, efficient and adapt to my needs. I feel very cared for.

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Review from A P (Daughter of Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all extremely helpful, kind and very accommodating - nothing is too much trouble for them. My mum is well looked after and I can relax in the knowledge she is in safe hands.

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Review from Beryl L (Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From their first visit, we have been impressed by their friendliness and efficiency. We have welcomed them and have looked forward to seeing them.

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Review from S W (Mother of Client) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff are helpful, clean and tidy at all times. They have all made good connections with their client and are efficient in their service.

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Review from Gemma H (Partner of Client) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Lotus for over 6 months now and we are very pleased with the service and care provided, staff are caring and professional, any problems are always sorted quickly.
We find the staff listen to how we want the care to be delivered and never question anything, they are always happy to
help us.

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Review from Andrew P (Son of Client) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was, and is, very independent and totally against having care but the situation became critical and the decision was made. Right up until it happened, she said she was fine without care.


On the first day of care, I arrived an hour later and the improvement was unbelievable; she was sitting up

reading, watching the TV with her hair done. This improvement has continued throughout her care and I feel the carers are the main reason she is alive. She loves all of the carers and sees them as new friends. We could not be happier, thank you.

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Review from Alan T (Son of Client) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team look after both my mum 92 and my dad 91, my mum has mobility challenges and my dad has Alzheimer's. The team have been helping with my parents now for 3 months and they have risen to every challenge even as they have changed, from taking my dad to visit my mum in hospital, the cleaner we were
using has recently become ill and the care team have now stepped in. We have 2 main carers only both of whom have formed great relationships with my parents and always happy to go above and beyond to help. I cannot speak highly enough of the carers and the company.

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Review from Terry W (Husband of Client) published on 21 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Lotus for several months now, all of the staff both carers and office staff are very professional, friendly and approachable.
Any issues and suggestions for improvements to the care are discussed and put into place quickly.

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Review from Gary E (Son of Client) published on 19 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother requires care at home and does not want to move into a care home. Lotus Home Care came and visited as and provide a dozen with comfort that my mother would be able to live at home independently and that they would come in as per her requirements and keep an eye on her. My mother is very happy
with the level of service. The carers are very friendly.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Denise

Denise Kirkland

Job Title: Registered Manager

Joined: 2019

I have worked in care for over 10 years, I started working with children and then moved into adult social care.


I started as a care co-ordinator and worked my way up to Registered Manager within a short space of time, this was down to my regional manager at the time who put a lot of faith in me and encouraged me to be the best version of myself. I love to see people happy and thriving at home and I am a strong believer that home is where the heart is. My main job role is maintaining a safe and compliant service and aiming to exceed expectations. There is no better feeling than seeing not only a service user smile but also seeing family happy with the care we are providing.


Claire

Claire Maguire

Job Title: HR & Finance

Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.


Frequently Asked Questions about Lotus Home Care Barnsley

What Type of Services does Lotus Home Care Barnsley offer?

Lotus Home Care Barnsley offers Home Care.

How many Carers does Lotus Home Care Barnsley employ?

Lotus Home Care Barnsley employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Barnsley to verify any information. View our terms and conditions. Lotus Home Care Barnsley has a Platinum Service – more info.