Cera - Birmingham North

Suite 3, Sovereign House, 22 Gate Lane, Sutton Coldfield B73 5TT
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8.4 2 Reviews
  • Cera - Birmingham North, Sutton Coldfield
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Care Provided by Cera - Birmingham North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Crockett (Registered Manager)

Funding & Fees Guide for Cera - Birmingham North

  • Prices

  • From £20.20 Per Hour

  • All of our care is completely person-centred, so contact us today to find out more information on the packages of care that we can provide
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Cera - Birmingham North Reviews (2)

8.4

Cera - Birmingham North has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Cera - Birmingham North has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
0
2
0

Review from S C (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing team, really kind and fun to have around and speak with thought and passionate about people's feelings. Each person has a great way of speaking and taking their time, very patient and very calm definitely take their jobs seriously.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham B (Son of Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, reliable and caring and very attentive care has been given to my mother over numerous years. Always on hand when I have reached out for advice. The care given to my mother I couldn't have asked for more. The carers that come to see Mother have been very patient and care given has been
second to none... couldn't thank the team enough, we wouldn't know how to cope without them. Five star service has been given to my mother over the years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Cera - Birmingham North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Cera - Birmingham North is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cera - Birmingham North is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cera - Birmingham North

What Type of Services does Cera - Birmingham North offer?

Cera - Birmingham North offers Home Care.

How many Carers does Cera - Birmingham North employ?

Cera - Birmingham North employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Birmingham North to verify any information. View our terms and conditions. Cera - Birmingham North has a Basic Service – more info.