Windrush Care

Normandy House, 305 High Street, Cheltenham GL50 3HW
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9.4 29 Reviews
  • Windrush Care, Cheltenham
Windrush Care is a provider of high-quality home care in and around Cheltenham, and the North Cotswolds.

The service was rated 'Good' by the Care Quality Commission (CQC) in August 2018.

Person-centred care is offered by an experienced staff team who help people to live at home independently for as long as possible.

They offer Personal Home Care in and around Cheltenham as well as they cover North Cotswolds including Bourton-on-the-Water, Andoversford and Stow-on-the-Wold.

Supporting people who require care and wish to remain independent in their own home in Gloucestershire and the Cotswolds.

The care you need, in the home you love is what they provide.

Care Provided by Windrush Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Windrush Care Ltd
  • Person in charge
  • Sean Kennedy (Registered Manager)

Funding & Fees Guide for Windrush Care

  • Prices
  • From £30.00 + per hour


  • We do not charge for initial assessment.
    Fees are based on your requirements and location.
    This will be explained at the initial assessment.


Total of 29, showing 21-29
9.4

Windrush Care has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Windrush Care has 29 reviews.

Overall Experience

  • 23
  • 5
  • 1
  • 0
  • 0

Date Published

29
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3
5
24
Overall Experience  Overall Experience 4.0 out of 5

Windrush Care have been very helpful and able to accommodate to my changing needs. The carers are friendly and professional and responsive to my daily requirements.

Reply from David Chalk at Windrush Care

Thank you for your kind comments. We are delighted to be able to support you and our carers really enjoy their visits. I look forward to our review meeting shortly.


Staff

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Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 3.0 out of 5

All carers were pleasant and respectful but some lacked confidence and/or experience and very few displayed more than a basic level of initiative and application.
Irregular changes of personnel disrupted the development of understanding and continuity in the provision of care.
The general quality
of the service failed to justify the above average fees and additional charges.

Reply from David Chalk at Windrush Care

Thank you for your review. We have noted your areas of concern and are sorry you felt we did not meet your expectations.
When we met you in the hospital, we knew you at first didn’t want to receive any care at home, though this was a requirement for your discharge, so the transition was a difficult one.
Although we are no longer providing you with any care and support, we are pleased that you are happy for us to come and meet you at your home, to discuss your areas of concern and what we could do to meet them.


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Overall Experience  Overall Experience 4.0 out of 5

Ladies very caring, good humour and very willing.

Reply from David Chalk at Windrush Care

Thank you so much for your review.
Our team of carers always enjoy coming to see you and tell us how much they enjoy providing support for you.
We note you've marked a couple of areas as satisfactory.
We are looking forward to our regular review meeting next week and discussing with you how we can make this even better.
Kind regards. The Windrush Team


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Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service, so caring.

Reply from David Chalk at Windrush Care

Thank you for your kind comments, it is a pleasure to be able to provide you with care and support.


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Management

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Overall Experience  Overall Experience 5.0 out of 5

Thanks to the caring staff and management of Windrush Care, I am able to live independently at home. I can rely on them to help me with my everyday needs and medication. They take me shopping when required which allows me to make my own choices and just as importantly, gets me out and about which otherwise
would be impossible. After a very bad experience with a previous agency, it is a great comfort to know that if I need help, Windrush are only a phone call away to support me.

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Treated with Dignity

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Overall Experience  Overall Experience 4.0 out of 5

My carer and staff are very kind and caring, always willing to help with all my needs.

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Overall Experience  Overall Experience 5.0 out of 5

All the Windrush staff were very caring and kind.
Professional at all times. Would definitely use them again.

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Overall Experience  Overall Experience 5.0 out of 5

Windrush Care provided exceptional care for my cousin. Really dedicated care plan with personal service, predominantly the same carer, allowing my cousin to feel truly attended to with detail and genuine care. Great response from wider office staff, allowing for any changes to be made and flexibility
to bring our family the greatest support. Many thanks.

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Overall Experience  Overall Experience 5.0 out of 5

I am 81 years old and paraplegic since 1956 - 63 years old. I am widowed and live alone in my wheelchair adapted bungalow. My relatives live more than 150 miles away. I require hoisting in and out of bed to/from my wheelchair. Presently I only stay up for 2 hours each morning when 2 darers come for
2 hours to hoist me, prepare breakfast and give me a bed wash when necessary and do laundry etc. Each evening I have 1 carer for 1 hour to get my evening meal etc. The carers have become close friends. Windrush carers are well trained, me very caring and a kind family feel. I could not wish for better.

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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Windrush Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Windrush Care is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Windrush Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (7)

David

David Chalk

Job Title: Managing Director

Joined: 2015

David Chalk is the founder and managing director of Windrush Care.


Previously, Chairman of Oxfordshire homecare agency Mary Knowles Homecare Partnership, he is a Trustee of an Almshouse Charity and a former director of Age Concern Enterprises.


'I set up Windrush Care to provide top-quality home care in Gloucestershire. I have seen from first-hand experience looking after my father what a complex and difficult process it can be to find excellent private care. Our aim is to make it as simple as possible for those families that want to make their own choices for care at home and provide the real alternative to residential care that is right for so many people.


We know the importance of having the right care and the right carers - and the huge difference this can make to people’s lives, both those cared for and their families.


Sean

Sean Kennedy

Job Title: Registered Manager

Joined: 2017

Sean started in the care industry working with young people who had Autism and Learning Difficulties. He joined Windrush Care because he believed in the ethos that we support people who need care and wish to remain in the familiar surroundings of their own homes.


“I am fortunate to work with an amazing group of people at Windrush Care, who are both passionate and dedicated about providing the highest quality of care as I am”


“I want to ensure we deliver high quality, Person-Centred care for all our clients”


Key Responsibilities
Sean is our Registered Manager; who ensures that the whole team are compliant and working within our company's ethos. Sean is responsible to the Care Quality Commission (CQC) which enables him to keep our policies and procedures up to date. Sean also liaises with our local authority and maintains contact with Gloucestershire Care Providers Association and the Home Care Association (UK) to maintain up-to-date practices with our company.


Alice

Alice Clifford

Job Title: Care Manager

Joined: 2018

Alice started in health and social care supporting individuals that had learning disabilities with behaviours that were challenged. Later she began working with a brand-new company, focusing on domiciliary care in Cheltenham and Tewkesbury, where she became a Senior and was in charge of all medication management. Alice started with Windrush Care in 2018 as the Care Coordinator. Since then, the business has developed, allowing her to become the Client Manager. This enabled Alice to focus on the area of care that she loves- the clients!


Key Responsibilities
Alice’s role involves supporting all new clients as they begin their journey with Windrush Care; whilst continuing to support our current clients and manage all the person-centred documentation for each individual client. Alice supports the financial manager and registered manager to ensure the everyday needs of our clients and staff are met.


Ali

Ali Mayes

Job Title: Finance Manager

Joined: 2017

Ali was delighted to be invited to join the Windrush Care Management Team in early 2017.


As a finance manager, she focuses on keeping the numbers under control and delivering them to the rest of the team in a usable & meaningful format.


Ali also has experience of personal care provision from the client-side due to her mother-in-law being supported at home for many years by carers, so Ali understands the valuable support that carers bring to the whole family.


Matt

Matt Wilkinson

Job Title: Training and Recruitment Manager

Joined: 2019

Matt has been working in the care industry for over 20 years. Matt has supported individuals with a range of needs over the years, including those with learning disabilities and mental health needs. Matt originally started in Windrush Care in 2019 as a home carer; where his skills and knowledge were noticed by the team. Matt became training coordinator in 2020 and since then the company has expanded, allowing Matt to take the role of training and recruitment manager in 2022.


Key Responsibilities
Matt is responsible for all our in-house staff training for both new recruits and current staff. Matt developed his own training program to ensure all our staff are working to the companies ethos and are compliant within their roles. Matt is also our data protection officer. Matt is involved in the recruitment at Windrush care and supports the journey of new recruits with the aid of our office coordinator.


Emoson

Emoson Hodges

Job Title: Care Coordinator

Joined: 2023

Emoson has been a part of Windrush care for many years. He joined us as a home carer after gaining experience in other roles in other companies as both a Care Coordinator as well as a Deputy Manager, he is now in the important role of Care Coordinator at Windrush Care, working alongside the Care Manager.


Jessica

Jessica Ennett

Job Title: Assistant Care Manager

Joined: 2023

Jessica came on board in 2023, to support our Care Manager as well as working alongside our Care Coordinator in the reviewing of care plans, and risk assessments and supervising staff in ensuring spot checks and competency assessments are completed. Jess has worked within the adult healthcare sector for 6 years in both residential and home care organisations.