From £30.00 + per hour
We do not charge for initial assessment.
Fees are based on your requirements and location.
This will be explained at the initial assessment.
Windrush Care has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Windrush Care has 29 reviews.
Review from Jim S (Client) assisted by family/friend published on 15 April 2019
Submitted via Postal Card •
Report
Reply from David Chalk at Windrush Care
Thank you for your kind comments. We are delighted to be able to support you and our carers really enjoy their visits. I look forward to our review meeting shortly.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J C (Client) assisted by family/friend published on 15 April 2019
Submitted via Postal Card •
Report
Reply from David Chalk at Windrush Care
Thank you for your review. We have noted your areas of concern and are sorry you felt we did not meet your expectations.
When we met you in the hospital, we knew you at first didn’t want to receive any care at home, though this was a requirement for your discharge, so the transition was a difficult one.
Although we are no longer providing you with any care and support, we are pleased that you are happy for us to come and meet you at your home, to discuss your areas of concern and what we could do to meet them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheila C (Client) published on 3 April 2019
Submitted via Postal Card •
Report
Reply from David Chalk at Windrush Care
Thank you so much for your review.
Our team of carers always enjoy coming to see you and tell us how much they enjoy providing support for you.
We note you've marked a couple of areas as satisfactory.
We are looking forward to our regular review meeting next week and discussing with you how we can make this even better.
Kind regards. The Windrush Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G B (Wife of Client) published on 29 March 2019
Submitted via Postal Card •
Report
Reply from David Chalk at Windrush Care
Thank you for your kind comments, it is a pleasure to be able to provide you with care and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K W (Client) assisted by family/friend published on 27 March 2019
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K L (Client) published on 27 March 2019
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H H (Friend of Client) published on 27 March 2019
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L S (Cousin of Client) published on 15 March 2019
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Derek W (Client) published on 8 March 2019
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.4 (9.433) out of 10 for Windrush Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for Windrush Care is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Windrush Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Aug 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Managing Director
Joined: 2015
David Chalk is the founder and managing director of Windrush Care.
Previously, Chairman of Oxfordshire homecare agency Mary Knowles Homecare Partnership, he is a Trustee of an Almshouse Charity and a former director of Age Concern Enterprises.
'I set up Windrush Care to provide top-quality home care in Gloucestershire. I have seen from first-hand experience looking after my father what a complex and difficult process it can be to find excellent private care. Our aim is to make it as simple as possible for those families that want to make their own choices for care at home and provide the real alternative to residential care that is right for so many people.
We know the importance of having the right care and the right carers - and the huge difference this can make to people’s lives, both those cared for and their families.
Job Title: Registered Manager
Joined: 2017
Sean started in the care industry working with young people who had Autism and Learning Difficulties. He joined Windrush Care because he believed in the ethos that we support people who need care and wish to remain in the familiar surroundings of their own homes.
“I am fortunate to work with an amazing group of people at Windrush Care, who are both passionate and dedicated about providing the highest quality of care as I am”
“I want to ensure we deliver high quality, Person-Centred care for all our clients”
Key Responsibilities
Sean is our Registered Manager; who ensures that the whole team are compliant and working within our company's ethos. Sean is responsible to the Care Quality Commission (CQC) which enables him to keep our policies and procedures up to date. Sean also liaises with our local authority and maintains contact with Gloucestershire Care Providers Association and the Home Care Association (UK) to maintain up-to-date practices with our company.
Job Title: Care Manager
Joined: 2018
Alice started in health and social care supporting individuals that had learning disabilities with behaviours that were challenged. Later she began working with a brand-new company, focusing on domiciliary care in Cheltenham and Tewkesbury, where she became a Senior and was in charge of all medication management. Alice started with Windrush Care in 2018 as the Care Coordinator. Since then, the business has developed, allowing her to become the Client Manager. This enabled Alice to focus on the area of care that she loves- the clients!
Key Responsibilities
Alice’s role involves supporting all new clients as they begin their journey with Windrush Care; whilst continuing to support our current clients and manage all the person-centred documentation for each individual client. Alice supports the financial manager and registered manager to ensure the everyday needs of our clients and staff are met.
Job Title: Finance Manager
Joined: 2017
Ali was delighted to be invited to join the Windrush Care Management Team in early 2017.
As a finance manager, she focuses on keeping the numbers under control and delivering them to the rest of the team in a usable & meaningful format.
Ali also has experience of personal care provision from the client-side due to her mother-in-law being supported at home for many years by carers, so Ali understands the valuable support that carers bring to the whole family.
Job Title: Training and Recruitment Manager
Joined: 2019
Matt has been working in the care industry for over 20 years. Matt has supported individuals with a range of needs over the years, including those with learning disabilities and mental health needs. Matt originally started in Windrush Care in 2019 as a home carer; where his skills and knowledge were noticed by the team. Matt became training coordinator in 2020 and since then the company has expanded, allowing Matt to take the role of training and recruitment manager in 2022.
Key Responsibilities
Matt is responsible for all our in-house staff training for both new recruits and current staff. Matt developed his own training program to ensure all our staff are working to the companies ethos and are compliant within their roles. Matt is also our data protection officer. Matt is involved in the recruitment at Windrush care and supports the journey of new recruits with the aid of our office coordinator.
Job Title: Care Coordinator
Joined: 2023
Emoson has been a part of Windrush care for many years. He joined us as a home carer after gaining experience in other roles in other companies as both a Care Coordinator as well as a Deputy Manager, he is now in the important role of Care Coordinator at Windrush Care, working alongside the Care Manager.
Job Title: Assistant Care Manager
Joined: 2023
Jessica came on board in 2023, to support our Care Manager as well as working alongside our Care Coordinator in the reviewing of care plans, and risk assessments and supervising staff in ensuring spot checks and competency assessments are completed. Jess has worked within the adult healthcare sector for 6 years in both residential and home care organisations.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Windrush Care to verify any information. View our terms and conditions. Windrush Care has an Enhanced Service – more info.