Friendly Homecare

The Vale Business Centre, Unit 30, 203-205 The Vale, Acton, London W3 7QS
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Top 20 award
9.9 39 Reviews
  • Friendly Homecare, London
Friendly Homecare is an independent provider of care support services for elderly and vulnerable individuals. Their services are aimed at supporting individuals to maintain their independence within their own homes and communities. They cover a range of practical, personal, and complex support for older adults, individuals with learning or physical disabilities, mental health issues, dementia, palliative care needs and many other long-term conditions.

Worth mentioning as well, is their companionship support, which includes accompanying clients/service users to appointments (medical or non-medical) or going out shopping. It could also include visiting a café/restaurant or visiting places of interest such as art galleries, cinemas, museums, theatres, etc. This ensures that individuals can continue to engage in the activities that they enjoy, therefore promoting their independence, self-esteem and general wellbeing.

The team recognise and appreciate that every individual is unique; and so they dedicate time for collaboration with the individual and their family or legal representative(s), to develop personalised care plans. This consequently enables them to provide a high quality of person-centred care, based on the support required.

The team at Friendly Homecare are committed and passionate about delivering a truly personal care experience. They focus on ensuring that clients/service users have continuity of care. This is so important in developing trust and building good relationships. It also helps tremendously in recognising subtle changes in clients/service user needs that may ordinarily be missed if there is no continuity.

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Care Provided by Friendly Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Friendly Homecare Ltd
  • Person in charge
  • Shiva Singh (Registered Manager)

Funding & Fees Guide for Friendly Homecare

  • Prices

  • Hourly care from £30 per hour - depending on the level of support required, and number of support hours required per week.

  • Please contact us for an estimated cost - which can be confirmed following an assessment of your needs.

Friendly Homecare Reviews (39)

Total of 39, showing 1-20
9.9

Friendly Homecare has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Friendly Homecare has 39 reviews.

Overall Experience

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Review from C O (Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I struggled with some daily activities for a time and so my son researched and found Friendly Homecare to help me at home a few times a week. The carers have been coming to me now for five months and I have to say it has been hugely beneficial having them. They are always punctual, polite and very helpful,
always willing to go the extra mile to ensure that I am happy and comfortable. I've had carers in the past so I can see the difference that it makes having Friendly Homecare's support. The manager keeps on top of everything and also helps me. I would highly recommend them to anyone.

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Review from Sarah B (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to recommend Friendly Homecare who provided excellent care for my mother in her final year. They dealt with her with patience and compassion and were always reliable and respectful of her wishes. They always responded promptly to any concerns and we were most grateful to have them on
our team

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Review from P C (Client) assisted by family/friend published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Friendly Homecare helped me to stay independent in my own home. I am very happy with the care they provide. I have regular carers who know me well and understand my routine. They are all very kind and try their best to make life easy for me. When I have needed extra help due to a fall
the manager was quick to set this up for me. He visits me regularly. I can rely on the management team to consult with my family and GP. They have helped to alert my GP about my health at least twice when I have had to visit the hospital for checks they always accompany me. At 95 years old it can all be a bit stressful for me. I highly recommend Friendly Homecare.

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Review from A C (Niece of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Friendly Homecare give professional, caring, reliable support to my Uncle who lives independently from his family. As a family, we all have direct contact with his carer through a group chat. I can contact his carer directly at weekends or at a time which is convenient if I have any concerns
regarding my Uncle. The quality of care received from friendly homecare delivers very good value for money.

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Review from Katy B (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare has been supporting my mother for about 6 months now. We have tried various different care agencies and private carers in the past and the experience with Friendly Homecare has been far and above the best one so far. The manager is empathetic and kind and calmly and efficiently found
an excellent person for the job. My mother was immediately impressed with her professionalism and we all feel she is in safe hands. Communication is good and we feel that Friendly Homecare does really care.

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Review from Shanta B (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sisters and I decided we needed some extra help caring for my elderly father, we chose Friendly Homecare, mainly because they were local. We're very glad we did. My father was 90 and had Alzheimer's but was still living at home and wanted to continue doing so. In a short time, the team understood
not only my father's needs but also his character and developed a comprehensive and appropriate care plan.
They were always punctual and efficient and communicating with them was easy we found the app with reports of their visits particularly helpful. Most importantly they were genuinely caring and often went beyond what we had agreed to ensure that my father was well looked after. I wouldn't hesitate to recommend them.

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Review from Liz G (Niece of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare has been supporting my uncle for just over a year during this time the manager and staff have provided flexible support tailored around what is important to my uncle. The manager encourages family involvement and always responds promptly to any questions. We feel very lucky to have
found such a good quality service.

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Review from Andrew D (Son of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the caring attitude of each staff member, and by their exceptional competence and abilities. Many of them seem to be able to help in quite unexpected ways, one excelling in plumbing and other maintenance tasks, most able to help with telephone communications with outside bodies, and
all going out of their way to be generally helpful.
The organisation is remarkably flexible, readily accommodating timetable changes. The manager takes a personal interest in the needs of the client and makes suggestions when he thinks that anything should be changed.
It is reassuring to know that my mother is looked after so well.

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Review from A S (Daughter of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare is a lovely company. The manager has been excellent - really helpful and responding very quickly to any requests. The carer who supports our mother has developed a wonderful friendship with her - I think they are having a great time together!

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Review from Louise F (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare is an excellent provider of top-quality care. We found them patient, compassionate and very understanding of our mother's needs and the tricky situation in that she didn't feel she needed help, whilst we knew she did! The manager was both professional and helpful and very experienced
in the care field. He expertly guided us through everything we needed to think about and we felt in safe hands. He totally understood our and our mother's needs and provided us with a lovely, experienced carer who was able to befriend and help our mother. We are most grateful and would have no hesitation in recommending them to other families.

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Review from John H (Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care from the team at Friendly Home care for almost a year now. They have a great system in place, are flexible to my needs, punctual, have great suggestions for additional help and know what they are doing.

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Review from Mary S (Daughter of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Friendly Homecare for a number of years and we have always been very happy with the service provided.
My elderly mother was at home with us until the end and we were able to do this as Friendly Homecare provided us with night cover. They sat with my mother all night to ensure that she
was comfortable.
The carers were kind and compassionate and they called me as I live locally if they had any concerns. The carer called me the night my 97-year-old mother passed away and I was able to be with her, holding her hand which meant so much to us.
We have used a number of home care providers in the past and Friendly Homecare is by far the best.
I cannot recommend the whole team at Friendly Homecare enough.
I would give six stars if I could
Thank you for your help, support and compassion at a very difficult time.

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Review from Asker M (Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A perfect and reliable service. Kind, caring, professional and friendly. Always on time and easily contactable in an emergency. Made all the difference to me. Would not go anywhere else. Highly recommended.

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Review from Marian A (Sister of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using a home care provider for over six years.
The carer that supports my brother has many qualities that make him exceptional at his job.
He makes my brother feel respected, valued and safe. He is always willing to go the extra mile to support my brother.
We, as a family, feel reassured
that our brother is in good hands. The carer has a great understanding of my brother's needs and has taken his time to build a working relationship but also a long term friendship.
I am very honoured and grateful that my brother's carer is part of his life, as my brother would be lost without him.

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Review from Miss J T (Daughter of Client) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Friendly Homecare team are terrific allies for eldercare. They help my family to take care of our mother in London. We need dependable and responsible carers, and Friendly Homecare exceeds our expectations every time.

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Review from Miranda D (Daughter of Client) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Friendly Homecare has provided impeccable care to my 89-year-old father for several years and is an invaluable lifeline of support to my mother in meeting his complex care needs, including dementia and Parkinsonism. Both managers and carers are indeed friendly, considerate, calm, courteous
and trustworthy. Their ability to respond to client's needs, often at short notice, with empathy and efficiency does them credit and we are so grateful to them all for their kindness over the years.

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Review from Lucie W (Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful people and meticulous attention to their work and the client's feelings. Can't praise them enough! Very professional, considerate company. Can trust them to take so much worry off family shoulders. When carers are that good it leaves family free to enjoy that time with their elderly
relatives instead of rushing round taking up the slack from bad care givers. Totally wonderful company.

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Review from Nicholas C (Friend of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager has been very professional throughout my dealings with him in relation to the care of my 96-year-old Godfather. He’s very caring but most of all he’s patient and understanding which makes him ideally suited to this type of work. Therefore it is possible to negotiate and agree on a care package
that is needed for the particular person which makes things easy, personal and consequently adaptable for whoever is the subject matter of the care.
I would not hesitate to ask him and his team to look after any of my loved ones.

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Review from Anne K (Daughter of Client) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so very lucky to have hit upon the Friendly Homecare agency. They have provided a consistent and caring approach to looking after my dear dad for the last 18 months, right up until his death at home in June.
The agency were able to manage from his mid-dementia stages, where he's frequently
leave the house and try and wander off, through to meal times and play times. Even when Dad has to have some overnight stays in hospital, the agency were able to supply staff to support Dad, with their familiar voices, in the hospital setting. Then finally as he declined they supported him (and us) in his home until the end.
They have been truly adaptive and effective in their care and support.

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Review from Colin K (Son of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Friendly Homecare team have been doing a fantastic job looking after my father who suffers from dementia. They have been flexible, caring and considerate for his ever-changing needs and requirements. They truly know and understand the situation and you feel he is in good hands when they are with
him. They have covered hospital appointments and vaccination centre bookings and helped on the smaller things like a haircut or a shave, no job is too big or small for the care team. We would be truly lost without them. Many thanks.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Friendly Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Friendly Homecare is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Friendly Homecare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (6)

Shiva

Shiva Singh

Job Title: Registered Manager

Joined: 2015

I’ve been working in the social care sector for over 20 years. My personal and work experiences have inspired my passion for encouraging and supporting elderly & vulnerable individuals to maintain their independence within their own homes or to regain it, following a deterioration in abilities, perhaps owing to illness or other reasons.


I am experienced in supporting & planning support for individuals with various health conditions and I have worked closely with multidisciplinary teams to achieve positive health outcomes for service users. Through person-centred care planning, the team and I are able to promote individuals’ capabilities, choices, dignity and self-esteem, as a means of stimulating better physical and emotional well-being.


I am also quite ardent about staff development, in order to deliver an efficient, high quality and personalised care service with a focus on interaction and involvement.


Natasha

Natasha Ramnarine

Job Title: Operations Manager

Joined: 2015

Natasha has been working within the domiciliary care sector for over 20 years as well, in various roles, starting out as a care support worker. She progressed through to management and enjoys dealing with and supporting our service users and support workers with any issues they might have. Natasha works closely with Shiva and deals with many of the day-to-day issues that arise.


“I still enjoy providing care for service users whenever required. Personal contact is invaluable and reminds you of the positive impact that you can have on someone’s life. Outside of work, I am a mum of two and also help to support my two elderly great aunts so that they can remain independent in their home”.


Sedana

Sedana Davis

Job Title: Senior Care Support Worker

Joined: 2018

Sedana has a wide range of experience in adult social care and has supported many individuals, often with very complex physical and mental health needs. She has been working with us for over 5 years but has 20+ years of experience supporting vulnerable individuals.


Cicely

Cicely Allen

Job Title: Care Support Worker

Joined: 2016

Cicely has been supporting our service users for 8 years, and she too, has many years of prior experience in social care.


She loves visiting different places, cooking, baking (she makes a delicious banana cake!) and growing fruits & vegetables in her garden during the summer.


Diana

Diana Avery

Job Title: Care Support Worker

Joined: 2016

Diana has been with Friendly Homecare for 8 years. She has a wide range of previous experiences including at a GP surgery; and has supported individuals of all ages. Diana is known for being very practical and knowledgeable. She’s one for a good chat!


Winnie

Winnie Munthali

Job Title: Care Support Worker

Joined: 2016

Winnie has been working with us for over 7 years. Prior to that, she was also working in domiciliary care with other providers. She has over 12 years of experience supporting elderly and vulnerable service users - many with frailty, or a diagnosis of dementia, who have benefitted from having her support all day, or overnight.


Frequently Asked Questions about Friendly Homecare

What Type of Services does Friendly Homecare offer?

Friendly Homecare offers Home Care.

How many Carers does Friendly Homecare employ?

Friendly Homecare employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Friendly Homecare to verify any information. View our terms and conditions. Friendly Homecare has a Platinum Service – more info.