Friendly Homecare

The Vale Business Centre, Unit 30, 203-205 The Vale, Acton, London W3 7QS
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Top 20 award
9.9 39 Reviews
  • Friendly Homecare, London
Friendly Homecare is an independent provider of care support services for elderly and vulnerable individuals. Their services are aimed at supporting individuals to maintain their independence within their own homes and communities. They cover a range of practical, personal, and complex support for older adults, individuals with learning or physical disabilities, mental health issues, dementia, palliative care needs and many other long-term conditions.

Worth mentioning as well, is their companionship support, which includes accompanying clients/service users to appointments (medical or non-medical) or going out shopping. It could also include visiting a café/restaurant or visiting places of interest such as art galleries, cinemas, museums, theatres, etc. This ensures that individuals can continue to engage in the activities that they enjoy, therefore promoting their independence, self-esteem and general wellbeing.

The team recognise and appreciate that every individual is unique; and so they dedicate time for collaboration with the individual and their family or legal representative(s), to develop personalised care plans. This consequently enables them to provide a high quality of person-centred care, based on the support required.

The team at Friendly Homecare are committed and passionate about delivering a truly personal care experience. They focus on ensuring that clients/service users have continuity of care. This is so important in developing trust and building good relationships. It also helps tremendously in recognising subtle changes in clients/service user needs that may ordinarily be missed if there is no continuity.

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Care Provided by Friendly Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Friendly Homecare Ltd
  • Person in charge
  • Shiva Singh (Registered Manager)

Funding & Fees Guide for Friendly Homecare

  • Prices

  • Hourly care from £30 per hour - depending on the level of support required, and number of support hours required per week.

  • Please contact us for an estimated cost - which can be confirmed following an assessment of your needs.

Friendly Homecare Reviews (39)

Total of 39, showing 21-39
9.9

Friendly Homecare has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Friendly Homecare has 39 reviews.

Overall Experience

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Date Published

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Review from Patricia C (Wife of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the Friendly Homecare agency for years and would heartily recommend it to anyone looking for expert, friendly and professional care. The carers maintain a good rapport with their clients and their cheerful presence lifts the spirits. I feel fortunate to have found such an excellent care
provider.

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Review from L G (Friend of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend used another company before this one, the carer that came was different almost every time which she found unsettling. With Homecare she has got to know and feel comfortable with the carer that comes it makes a big difference to see her happier now.
The carer is always cheerful too,
she even cheers me up if I happen to be there when she comes!

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Review from Anne C (Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency and their staff are very efficient and extremely helpful. My carer is very good, very punctual, helps me a lot with my personal care and any other help I may need in the hour she is here. She was extremely helpful when she took me out in my wheelchair this week. My first outing due to Covid-19
restrictions. The agency is very proficient in coming to see me to do reviews.

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Review from David D (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For some months before my father's death (dementia, aged 97) Friendly Homecare provided the 24-hour support that my mother needed to look after him at home. Since his death, they have continued to supply the support that my mother (now aged 100) needs to continue living (and working, she has not retired
yet, and is not planning to!) at home. I am full of praise for the carers, who are quick to respond to her very varied day-to-day needs, whether they be shopping (problematic since March 2020), assistance with phone calls (needed because she is pretty deaf), through to personal care, especially when, as too often, she has a bad back and can scarcely get out of bed without assistance.
I am equally impressed by the management, who are always completely aware of any issues or problems, often even before I am, and pro-active in dealing with them. Always ready to drop in for a chat. And they have always ensured that a new carer is fully briefed and able to take over smoothly.

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Review from Stephanie H (Mother of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare was recommended to us by our trusted solicitor, and for the past 2 and a half years they have provided an outstanding service supporting our adult son who has a learning disability, dyspraxia and autism. The manager pays specific attention to his regularly updated care plan and allocates
reliable, caring, responsible and happy support workers to aid his independent living skills. We have seen our son’s speech and confidence improve considerably since using Friendly Homecare and this has enabled him to be able to articulate his needs and gain more control over his life. It is wonderful to see him smile so much more.

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Review from Natalie N (Solicitor of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare have provided a fantastic service for a few of my clients in the last 2+ years. The manager and his team are extremely caring and friendly towards their clients and provide them with consistent support as required. The manager and his team and are able to spot when the client's needs
change and how they can assist in the new phase of care. I cannot recommend a care company any higher as they give me peace of mind that my clients are being cared for.

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Review from Marcelle B (Daughter of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service my mother receives. Your staff are personable, cheerful and extremely capable. I have confidence in the service and would not hesitate to recommend to family and friends.

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Review from S S (Father of Client) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Friendly Homecare for 4 years now. The staff are all very good and familiar with us which is very important. The care plan is reviewed whenever needed. I would definitely recommend them.

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Review from A F (Client) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had a fall In the middle of the night and hitting my head and this resulted in a blood clot pressing on the surface of the brain. For the next 8 weeks I needed a carer in the morning to help me wash, dress and take me for a walk and a night another carer in case I had another fall. These
two helpers were a delightful surprise. Pleasant, courteous, attentive and efficient and confident in their ability. It is more than likely that my wife and I, being in the twilight zone of our lives, may need care again and we would not hesitate to contact Friendly Homecare again.

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Review from Helen F (Daughter of Client) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Friendly Homecare more highly> They responded immediately to my request for help to support my father on his return from hospital after a serious fall and provided wonderful carers at extremely short notice. The manager and his team could not have been more understanding and supportive
and I am so grateful to them not only for the high quality of their nursing care which greatly assisted my father's recovery but for the support they offered my mother and myself during this difficult period. I would not hesitate to call on them again should it prove necessary

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Review from Rosamund R (Client) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My help was quickly assessed and the programme started immediately.
My carer was calm, friendly, sensible, charming firm but full of humour.
Nothing was too much trouble and she was as keen as I was for me to be independent.


The manager was accommodating to my requests and happy to go along with

anything I asked.
Everything was done to suit me and I never felt trapped in a system
I could not have asked for better support.

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Review from J T (Sister of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare provided a very good service. Their carers demonstrated both empathy and great kindness; often prepared to go that extra mile to make things run smoothly. They were a delight to have around because they were so practical and cheerful.

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Review from Erica H (Wife of Client) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend recommended Friendly Homecare Ltd when I needed help with my 95-year-old husband. I was so lucky that they did so. The same small group always cared for him, no chopping and changing. Without exception, they were all absolutely great - reliable, knowledgeable, kind and efficient. Now that my
husband has died I really miss their daily friendly visits. The firm is impeccably run - they make you feel totally looked after and cared for. I recommend them to anyone who wants a first class personal care service.

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Review from Asha A (Sister of Client) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare are a wonderful professional team of carers who look after my disabled brother. They take him out swimming and other outdoor activities. He really enjoys their company and has stated they “really care for his needs”. He looks forward to doing activities with them and keenly asks when
is the next occasion he will be out with them.
They also carefully comment on each occasion they take him out in their reports and if there are any issues, detail and address them with my brother and his family.

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Review from Graham H (Friend of Client) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly Homecare has provided at-home carers to my severely disabled friend for several years. The circumstances for the carers have sometimes been trying, the hours inconvenient, but always the care and professionalism was of the highest standard. On many occasions, extra care was needed at short
notice; that, too, was always provided. The safety of the client was always paramount, and we received wise advice and support from Friendly Care at all times. Highly recommended.

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Review from D D (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this service for over a year it has been very well worth having. The staff take on the little jobs eg household that are rather heavy - for instance; dealing with recycling, water for indoor plants, bedmaking.The two staff that I have had longest both liked cooking which is a real bonus
as I regard meals as important, both the cooking and the presentation. Both are courteous to visitors, making them tea/coffee etc which makes for a pleasant atmosphere. Some have been more resourceful than others and calmer.

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Review from Sarah A (Niece of Client) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They respond to phone calls or emails quickly. They did a thorough care plan and made changes, as my uncle's needs increased. They knew exactly who we were and were always up-to-date with what was happening. They responded quickly to any concerns we raised. They were amazingly flexible when we asked
for variations of cover at short notice. They were very reasonable with their prices, better than the other agencies we looked at. The only reason we have stopped using them is that my uncle now needs live in day and live in waking night cover but we will call on Friendly Homecare for any holiday cover or emergencies.

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Review from Jenny H (Friend of Client) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was provided was for a dementia patient who had suffered a stroke 15 years prior. We, as a family, had used several companies before to provide home care. Having experienced terrible care companies and carers in the past, we were very happy with the care that Friendly Homecare provided.
They were honest, flexible, accommodating and most of all, caring. They provided carers who were lovely and helped enormously with the care of this family member. The management kept us informed whenever there was something not quite right and kept on top of the care, managing the carers and being proactive. Communication was very good. In our experience finding a good company and carer is difficult and there are some terrible ones out there but we have no hesitation in recommending this company.

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Review from Susan (Mother of Client) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Friendly Homecare supply carers for my severely disabled son, and I really cannot fault them.
They go out of their way to ensure that my son is comfortable with them and they are always very caring and helpful.
I have used many agencies in the past, but feel very happy to let Friendly
Homecare take over for the time they are with us.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Friendly Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Friendly Homecare is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Friendly Homecare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (6)

Shiva

Shiva Singh

Job Title: Registered Manager

Joined: 2015

I’ve been working in the social care sector for over 20 years. My personal and work experiences have inspired my passion for encouraging and supporting elderly & vulnerable individuals to maintain their independence within their own homes or to regain it, following a deterioration in abilities, perhaps owing to illness or other reasons.


I am experienced in supporting & planning support for individuals with various health conditions and I have worked closely with multidisciplinary teams to achieve positive health outcomes for service users. Through person-centred care planning, the team and I are able to promote individuals’ capabilities, choices, dignity and self-esteem, as a means of stimulating better physical and emotional well-being.


I am also quite ardent about staff development, in order to deliver an efficient, high quality and personalised care service with a focus on interaction and involvement.


Natasha

Natasha Ramnarine

Job Title: Operations Manager

Joined: 2015

Natasha has been working within the domiciliary care sector for over 20 years as well, in various roles, starting out as a care support worker. She progressed through to management and enjoys dealing with and supporting our service users and support workers with any issues they might have. Natasha works closely with Shiva and deals with many of the day-to-day issues that arise.


“I still enjoy providing care for service users whenever required. Personal contact is invaluable and reminds you of the positive impact that you can have on someone’s life. Outside of work, I am a mum of two and also help to support my two elderly great aunts so that they can remain independent in their home”.


Sedana

Sedana Davis

Job Title: Senior Care Support Worker

Joined: 2018

Sedana has a wide range of experience in adult social care and has supported many individuals, often with very complex physical and mental health needs. She has been working with us for over 5 years but has 20+ years of experience supporting vulnerable individuals.


Cicely

Cicely Allen

Job Title: Care Support Worker

Joined: 2016

Cicely has been supporting our service users for 8 years, and she too, has many years of prior experience in social care.


She loves visiting different places, cooking, baking (she makes a delicious banana cake!) and growing fruits & vegetables in her garden during the summer.


Diana

Diana Avery

Job Title: Care Support Worker

Joined: 2016

Diana has been with Friendly Homecare for 8 years. She has a wide range of previous experiences including at a GP surgery; and has supported individuals of all ages. Diana is known for being very practical and knowledgeable. She’s one for a good chat!


Winnie

Winnie Munthali

Job Title: Care Support Worker

Joined: 2016

Winnie has been working with us for over 7 years. Prior to that, she was also working in domiciliary care with other providers. She has over 12 years of experience supporting elderly and vulnerable service users - many with frailty, or a diagnosis of dementia, who have benefitted from having her support all day, or overnight.


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