Home Instead (Mid Cornwall)

Enterprise House, St Austell Bay Business Park, Par Moor Road, St Austell PL25 3RF
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9.9 35 Reviews
  • Home Instead (Mid Cornwall), St Austell
Home Instead offers a range of tailored care and support packages for people in the Mid-Cornwall area. This includes St Austell, Sticker, Bodmin, Lanivet, Lostwithiel, Luxulyan, Fowey, Par and Tywardreath, Wadebridge, Padstow, Rock, Golant, St Mabyn, St Issey and St Kew.

A team of caring, compassionate and friendly Care Professionals provide a trusted and bespoke premium care service, which includes assistance and support with all day to day activities, from domestic help and house-keeping to companionship and outings.

Care Professionals are able to help people with daily living tasks such as washing and dressing, and assistance with medication and meal preparation. They help people remain as independent as possible and enjoy their lives in their own home. They invest heavily in Care Professional training and development to enable them to give your loved one an excellent standard of holistic care.

The support from the office Care Team is excellent and a real point of difference compared with traditional care companies. They coordinate between Care Professionals, the people they look after, families, friends and other health professionals. It's the little things that make such a difference - a bit of shopping, a person 'not quite feeling their best', a potential pressure area or a problem with pain.

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Care Provided by Home Instead (Mid Cornwall)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Patrick Hughes (Director)

Funding & Fees Guide for Home Instead (Mid Cornwall)

  • Prices

  • Daily 1 hour visit £288 per week
    Daily 2 hour visit £576 per week

  • Our quotes are for contact time and include our full management service from the office and all introductions and shadow visits. We can help with shopping and trips out.


Home Instead (Mid Cornwall) Reviews (35)

Total of 35, showing 1-20
9.9

Home Instead (Mid Cornwall) has a Review Score of 9.9 (9.915) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Mid Cornwall) has 35 reviews.

Overall Experience

  • 33
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Date Published

35
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23

Review from Sarah T (Wife of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Mid Cornwall) has been very obliging and helpful since I contacted them for some help with my husbands care. We were visited at home and my husbands needs assessed and a plan made. Great care was taken to ensure that my husband and his carers made a good fit and got on well. When I needed
to increase the hours of help, we were accommodated very quickly. We regularly meet with the manager to check if any changes need to be made and that we are happy with the service. We are more than satisfied and grateful to Home Instead for their professionalism and compassion across the board.

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Review from Stephanie T (Sister of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Mid Cornwall) provided reliable, caring support that enabled my brother to live as independently as possible for as long as possible. From the beginning his needs were accurately assessed and the review gave him the confidence to say what he needed rather than forcing suggestions on him.
New
carers were always introduced so that he knew who was coming on a particular day and every carer took the time to talk to him, showing an interest in his stories and what he was doing..
I recommend Home Instead (Mid Cornwall) without reservation.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you for taking the time to write a review and for saying such kind words about the Caregivers who visited your brother. They enjoyed spending time with him and we are glad he was able to stay living at home.


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Review from M O (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead have been professional ever since we enlisted their help over 2.5 years ago.
The staff are polite and caring and treated both my mum and dad with respect and kindness.
I would not hesitate to recommend them to anyone; from the office staff to the carers.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind words and taking the time to leave a review. It has been a privilege helping your mum and dad live at home.


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Review from Carole P (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we decided to look for a little care for mum we were recommended Home Instead in St. Austell. Mum was really apprehensive and didn't really want any help and especially in her home. We had a trial run and the team came out to assess mums needs, she now looks forward to seeing the carers. They bring
a bit of sunshine to mum's days whether it is first thing in the morning or giving her tea in the evenings. The chats, caring, and assistance is second to none. Mum loves their visits. If anytime we needed to make changes to her care package due to extra needs, everything possible was done to achieve this. It is such a caring company and it helps the family with caring for mum.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thankyou so much for your kind review. The caregivers really enjoy seeing her and we're really pleased the visits are helping her to enjoy her life at home.


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Review from Y P (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 12 months, Mum has been visited by Home Instead caregivers. I needed help caring for Mum as her dementia progressed and all staff involved have been compassionate, patient and very supportive from the moment I contacted them. Mum was a little apprehensive initially as 'she didn't know them'
but soon got into the routine of the visits and particularly enjoyed their chats with her and having a barrier cream massage!
Due to suffering some falls and then breaking a foot, I reluctantly moved Mum into a care home recently but I will always be so grateful to Home Instead (Mid Cornwall) staff and would definitely recommend them as an option for care.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for you kind words. Your mum is lovely and the caregivers always enjoyed seeing her. We were very glad to hear she had successfully made the move into a home nearby.


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Review from Debbie S (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for 4 years and extended the hours of care over this period to meet Mum's increased needs. The team have always been wonderfully flexible and accommodating and complimented each other well to ensure that Mum remained happy and content in her own beloved home.
Sadly we recently
lost Mum and I will have eternal gratitude for the end-of-life care she received from Home Instead.
Thank You Home Instead. Full 100.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your very kind words. Your Mum was a lovely lady and the caregivers all valued seeing her. We were really pleased she managed to be in her beloved own home again for her last few days after leaving hospital.


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Review from H T (Great Great-Niece of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always had a positive reputation in the local area and having met the owner as he set up the business I could clearly see his passion and care for people, which is essential when running a business that focuses on health and social care. Over time Home Instead have cared for my aunt,
who has been positive about the care received and the support on offer. I continue to hear positive things about Home Instead and often recommend them to people who are looking for care and support.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you very much for your kind words. It was good to hear your aunt has settled in well to her new home.


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Review from Sarah S (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been fantastic with my mum right from the start.
I live some distance from my mum, who has lived on her own for more than 20 years and is very independent.
They put my mum first, got to know her, and spent time talking to her. They helped Mum with what she wanted help with, and built
up her trust by listening to her and working to her agenda, not theirs. As Mum's dementia got worse she relied more upon them but they knew her likes and dislikes and spent time with her so she felt like she was valued and safe.
Great communication, the online portal and daily task notes kept me informed on Mum's state of mind, health and activities. Appropriate phone calls for urgent contact and emails when less urgent.
When circumstances change e.g. stay in hospital, a deterioration in her dementia, increase in help needed, Home Instead helped me by adapting the services they provided giving me advice and the support I needed.
I would recommend their services without hesitation.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind review about Home Instead Care. It is great for the care team in the office and the care professionals to hear how well the service works.


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Review from Sue W (Wife of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead absolutely came to my rescue! Recommended by a family member who is a community nurse, this wonderful organisation provided the short-term support I needed after several weeks of home nursing. My husband’s health was slowly improving but it was reassuring to have a friendly and competent
carer to supervise showering and, to my delight, to carry out light household tasks such as ironing. I was able to leave the house for a short while. Right from the initial home assessment visit, the process was easy, and the staff was professional, caring and friendly. Home Instead was there in our hour of need. Highly recommended - thank you.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your very kind words. It's lovely for the team to hear the care is working so well. We hope your husband's health continues to improve.


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Review from Sian F (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been and continues to be fantastic carers for my mother who suffers from dementia. As I don't live nearby it's so important to feel that you have access to quality, empathetic and practical support on a regular basis. This is what Home Instead do so well. They listen to Mum's needs,
spot the changes that may mean practical readjustments and help work through managing any changes calmly and empathetically.
Because of this support, Mum is able to continue to live independently and very happily in Cornwall where she grew up.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind words. We're really pleased to hear her care is working well and your mother is continuing to enjoy living at home.


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Review from David T (Power of Attorney of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided an excellent service over the past four years. From a personal point of view, being over two hundred miles away from my friend, she suffers from epilepsy and short-term memory loss resulting from strokes and I need the assurance of knowing she is in safe, caring hands. I have
never doubted the quality of service offered by both caregivers and management. On occasion, when there has been cause for concern for my friend's well-being, I have been notified immediately. Both of us have always found the caregivers to be patient, personable and of good humour. Duties have included; chores around the home, assisting in computer-communication with family members, shopping expeditions and hospital appointments. Of huge importance, the service has provided warm and understanding human companionship, invaluable in sustaining independent living.

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Review from Jennifer P (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Caregivers and the office-based staff are very professional but friendly. They know about the client; their likes and dislikes, and how they like to be addressed and ask how they can help. They use their initiative when required to help the client more when circumstances change.
The care reports
are always comprehensive so as a relative I know how the client is and the tasks completed.
I can always contact the office-based staff by email and phone. Communication with them is always helpful and informative. I also know they will contact me if there is a problem or they feel something needs to be changed

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Review from Margaret R (Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very special person with multiple attributes is employed by Home Instead to assist clients where daily tasks are unachievable. Each carer never refuses housework of varying types, working quickly and always efficiently in a cheerful and positive mood. We look forward to the carer's arrival and are
sorry to see her leave later on.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind review. It means a great deal to all the team here to hear such lovely words.


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Review from Paula H (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot speak highly enough of every aspect of the Home Instead service.
Every caregiver gave a fantastic service and made my parents feel safe, comfortable and like friends.
The support team were super efficient, friendly to deal with and helpful at all times.
My whole family has felt
like they could trust the care given and also mix in a positive way with caregivers when we were in my parent's home. This was so important to us.
I can’t thank everyone concerned enough. They all very much went that extra mile on a regular basis.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thanks so much Paula for your lovely review. It is really nice for us all to hear. We hope you parent is continuing to do well.


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Review from G B (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been fantastic in providing home care services for my parent. They have been flexible to evolving care needs. They provide general help with bathing, shopping, cooking meals and providing company and conversation. Each visit is accompanied by a detailed daily report via a patient portal,
so myself and family can keep up to date with care needs. I would certainly recommend their services without hesitation.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thankyou for leaving such a lovely review. It's great to hear the care is working well and your parent is continuing to live well at home.


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Review from F T (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After initial reluctance to have care at home, Mum has found the service supplied by the carers to be exemplary. She now concedes she could not do without it. They provide a thorough service in the morning often doing small jobs to make her and my life easier. At times she says that something is not
done but when explained to her that the carers are not mind readers she does ask for a small job to be done. They are punctual and polite, very friendly.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind words. It means a great deal to the team here, both Caregivers and the office team supporting them, to hear everything is going well.


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Review from S B (Daughter-in-law of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team have been unswerving in their professionalism, care, patience, kindness and understanding. They have been flexible and helpful throughout. My parents-in-law were very happy with their caregivers. We were sad to change providers, but this was due to a change in circumstances.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind words about the Caregivers and the office team. It really means a lot to everyone to hear the care is working well.


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Review from Michael T (Son of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the company to be first class with my mother who was not always willing to accept some of the carers and had her favourites. The company was very flexible and met all the requests outside of contracted hours I asked of them. All the carers were very kind compassionate and incredibly patient.
I would highly recommend Home Instead to anyone in the local area considering private care provision.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thanks so much for your kind words and recommendation.


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Review from Kevin P (Son of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Mid Cornwall) have been extremely helpful and supportive in meeting the care needs of my mother over the past 18 months.
My mother was reluctant to accept help and the team at Mid Cornwall worked with the ups and downs, showing great flexibility while things settled down.
Their team
built a strong relationship with my mother and knowing that the Mid Cornwall team were visiting regularly provided tremendous peace of mind, as well as the help my mother needed.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind words and for taking the time to leave a review. It's good to hear that she is settling in her new home.


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Review from Kate M (Daughter of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first phone call, this company have been an absolute pleasure to deal with.
Great communication and efficiency from the office staff and the carers are kind, friendly, patient and courteous.
My dad really looks forward to their visits and tells me all about his trips out with them.
Originally
this was just going to be an arrangement to assist with showering, but, over time has become so much more and has totally enriched his life.
I cannot fault this fantastic company and would strongly recommend it to anyone considering having help for themselves or family members.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for such a lovely review. The caregivers really enjoy seeing your dad and it's great to hear they are helping him to enjoy his life at home.


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Home Instead (Mid Cornwall) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Home Instead (Mid Cornwall) is calculated as follows: ( (65 Excellents x 5) + (6 Goods x 4) ) ÷ 71 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Mid Cornwall) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (3)

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Claire Tyler

Job Title: Care Manager

Joined: 2016

Hi, my name is Claire, and I am the Registered Care Manager here at Home Instead Mid Cornwall.


I have worked in care for the past twelve years, mainly in the community.


I joined Home Instead as a part-time CAREGiver whilst working full time for a charity providing palliative care to terminally ill patients. In August 2017, I joined fulltime as a Team leader and then became Care Co-ordinator at the beginning of 2018. I have been Care Manager since October 2018 and in 2020 I completed my Level 5 Diploma in Leadership in Health and Social Care.


My role is to lead and manage Care Operations, working closely with our Care Co-ordinator Libby, Field Care Co-ordinator Rhiannon and our Senior CAREGivers to provide our high quality, relationship-based care for the people we look after in St Austell, Wadebridge, Bodmin, Tywardreath and Par, Lostwithiel and Fowey.


I love animals and have rescued many rabbits. In my spare time, I enjoy doing crafts, drawing and reading.


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Patrick Hughes

Job Title: Director and Recruiter

Joined: 2016

Hi, my name is Patrick Hughes and I am the Director of the Mid Cornwall office. After a 25 year career in finance in the city, it is great to be providing a service that makes a real, positive difference to people’s lives and contributing to the local community.


My role is to meet people in the community to let them know what we can offer, and see how we can help. I also help with recruitment of CAREGivers and manage the business side.


Members of my family have been involved in working in care and I have seen and heard much about the challenges the care sector is facing both for clients and people working as carers. Home Instead’s mission is to become the UK's most admired Care Company through changing the face of ageing and is at the forefront of changing people’s perception and experience of what home care choices are available, and of what it is like to work as a CAREGiver.


It is a great privilege to have opened an office with them five years ago, and I am looking forward to growing our team further providing Home Instead Senior Care’s unique, companionship led, personalised care to our clients in Mid Cornwall.


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Libby Penter

Job Title: Care Coordinator

Joined: 2017

Hi, my name is Libby. I work as Care Co-ordinator here. This is to help Claire with organising the care we provide. This includes scheduling, care planning, supporting our CAREGivers and keeping in touch with the people we look after and their families.
In my spare time, I like swimming, walking Kezia (a very spoiled cocker spaniel!) and being outside in the garden.


Frequently Asked Questions about Home Instead (Mid Cornwall)

What Type of Services does Home Instead (Mid Cornwall) offer?

Home Instead (Mid Cornwall) offers Home Care.

How many Carers does Home Instead (Mid Cornwall) employ?

Home Instead (Mid Cornwall) employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Mid Cornwall) to verify any information. View our terms and conditions. Home Instead (Mid Cornwall) has an Enhanced Service – more info.