Home Instead (Mid Cornwall)

Enterprise House, St Austell Bay Business Park, Par Moor Road, St Austell PL25 3RF
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9.9 35 Reviews
  • Home Instead (Mid Cornwall), St Austell
Home Instead offers a range of tailored care and support packages for people in the Mid-Cornwall area. This includes St Austell, Sticker, Bodmin, Lanivet, Lostwithiel, Luxulyan, Fowey, Par and Tywardreath, Wadebridge, Padstow, Rock, Golant, St Mabyn, St Issey and St Kew.

A team of caring, compassionate and friendly Care Professionals provide a trusted and bespoke premium care service, which includes assistance and support with all day to day activities, from domestic help and house-keeping to companionship and outings.

Care Professionals are able to help people with daily living tasks such as washing and dressing, and assistance with medication and meal preparation. They help people remain as independent as possible and enjoy their lives in their own home. They invest heavily in Care Professional training and development to enable them to give your loved one an excellent standard of holistic care.

The support from the office Care Team is excellent and a real point of difference compared with traditional care companies. They coordinate between Care Professionals, the people they look after, families, friends and other health professionals. It's the little things that make such a difference - a bit of shopping, a person 'not quite feeling their best', a potential pressure area or a problem with pain.

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Care Provided by Home Instead (Mid Cornwall)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Patrick Hughes (Director)

Funding & Fees Guide for Home Instead (Mid Cornwall)

  • Prices

  • Daily 1 hour visit £288 per week
    Daily 2 hour visit £576 per week

  • Our quotes are for contact time and include our full management service from the office and all introductions and shadow visits. We can help with shopping and trips out.


Home Instead (Mid Cornwall) Reviews (35)

Total of 35, showing 21-35
9.9

Home Instead (Mid Cornwall) has a Review Score of 9.9 (9.915) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Mid Cornwall) has 35 reviews.

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Review from Libby M (Friend of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing. They are very professional dealing with their client which is excellent but they are friendly and caring which is very important.
They have taken the implications of Covid very seriously and always wear their masks and where possible socially distance.
I have used the
St. Austell branch for the last 4 years and cannot fault them. Should a problem arise the office staff are quick to respond and always keep me up to date. Occasionally, extra training has been necessary with new medications and this has been dealt with very professionally.
I would have no hesitation in recommending them.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for taking the time to write such a lovely review.


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Review from J C (Daughter of Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who came to look after mum were wonderful, very kind and mum liked them all and enjoyed their company. The carers always came on time and never let us down by not turning up. I would recommend Home Instead without reservation.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you for your lovely review. The Caregivers enjoyed her company too and will miss her.


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Review from A H (Friend of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged Home Instead Senior Care for a very close friend who was extremely poorly but was a very independent, demanding and particular character. All the carers were amazing. Very understanding, kind and considerate. They saw to all his needs with discretion, allowing him to retain his dignity. No
tasks were too much for them. All senior staff were very helpful and understanding as well.
Even though our time with Home Instead was only short, I found them to be a very professional team and would have no reservation in recommending them.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for your kind words. All the Caregivers enjoyed looking after him and it's lovely to hear that they were able to help him in his last few weeks.


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Review from Helena S (Friend of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I employed Home Instead St Austell in May 2019 for my friend. It was easy to set up, the Director, staff member and the team were very professional and helpful in making the arrangements. Over time apart from four months of respite care in a Care Home, my friend's care has increased to three/four hours
daily for care and shopping.
The carers have been very kind and efficient and this has allowed my friend to remain in her own home up to now. When unforeseen problems arise, such as medication supply or a need for extra support, Home Instead have managed to see to it. Most importantly they have always been accessible even during these very difficult times of lockdown.
I am caring for the client's sister who has a serious illness. It has and is of great importance therefore that the care given to my friend helps to alleviate the pressure we are under ourselves and that has been very much appreciated. Many thanks all to the team especially during these difficult times.

Reply from Claire Tyler, Registered Care Manager at Home Instead (Mid Cornwall)

Thank you for your kind words in your review. The CAREGiver's enjoy visiting and looking after her.


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Review from Maggie (Daughter of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The St Austell branch of Home Instead have been looking after my mum since November 2020. They have been incredibly helpful, professional and pro-active. Mum has some memory problems and knowing that someone has been in to see her every day for a chat and to check that she is OK, eating regularly and
keeping warm enough has been a great relief. Home Instead were able to take her to her COVID vaccination appointments and have kept us up to speed with any potential issues. I would definitely recommend them.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for taking the time to write a review, and for saying such kind words.


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Review from Kathryn J (Daughter of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for over two years now. My mother who is in her eighties and lives alone suffered a stroke and needed help with general care, shopping, appointments and various household tasks. I honestly don't know how we would have managed without the lovely people at Home Instead.
Nothing is ever too much trouble. I cannot recommend highly enough. Thank you for all you do.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you for writing such a lovely review for us. The Caregivers enjoy visiting her, especially the shopping trips out!


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Review from Annabel G (Daughter of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother returned to her home after being in a care home for nearly a year. We were uncertain how things were going to work, but she was determined to regain her independence and move back to her own house after her health improved over the months.
Home Instead was recommended to us by friends and
we have been so impressed with their services so far, from the initial consultation to all the visits since starting. The carers are unfailingly polite, patient and thoughtful and provide just what my mother needs while also giving me and the rest of her family peace of mind. My mother has been able to increase her independence as we had hoped, but this has been done with the perfect amount of support from Home Instead at all times.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for taking the time to leave a review. We are really pleased her move back home has gone so well and she is enjoying her time there, and regaining her independence.


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Review from Helen B (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers who have looked after my father over the last 2 years. They enabled him to stay in his own home for as long as possible and assisted in the transition to full time care. I have no hesitation in recommending Home Instead.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you so much for taking the time to write a review for Home Instead. All the Caregivers enjoyed visiting him and hope he is settling well into life in his new home.


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Review from Jane O (Niece of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Home Instead for just over a year. All the carers are sensitive, helpful, caring and compassionate and it's been a great relief for the family to know they are visiting and being supportive so our Aunt can remain in her own home. Dealing with the Home Instead office is always easy and
nothing is ever too much trouble. I would highly recommend Home Instead St Austell to anyone looking for support for a friend or family member.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you very much for taking the time to leave a review. It is really nice to hear the care is working so well.


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Review from A C (Son of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable carers have been coming in to take care of Dad’s morning needs to include washing, dressing and preparing breakfast. They have all shown patience and understanding, ensuring he was able to maintain his dignity. Any concerns raised with the management team were quickly addressed and dealt
with correctly.

Reply from Patrick Hughes, Director at Home Instead (Mid Cornwall)

Thank you very much for your kind review. All the Caregivers enjoyed looking after your dad.


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Review from Jane H (Daughter of Client) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate and professional service from both carers and management. This gives our family peace of mind that Mum is receiving the care and support she needs to be able to remain living in her own home, and that we will be alerted to any potential issues that we need to address.

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Review from Jean Sylvia P (Client) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Home Instead (St. Austell) whilst on holiday with the family for two weeks in Rock. I had the same companion carer for ten days. I found her engaging, stimulating and inspiring. We exercised, sang, did crosswords, walked outside and played lawn boules. She respected my needs for rest and quiet
time. While the family were at the beach most days I felt I had a holiday too. She was punctual, reliable and willing to help me in all sorts of ways. Whilst we officially booked care for two hours each weekday, Home Instead were totally flexible allowing us to have care for weekends and for extended periods and also allowing us to cancel care for the days we wanted to be independent. All in all the service provided suited us perfectly. Well done Home Instead for your fresh and stimulating approach to companionship care.

Reply from Patrick, Director at Home Instead (Mid Cornwall)

Thank you so much for your very kind words. The lady who was helping enjoyed spending time with you and we are really pleased you were able to have a great holiday with your family here in beautiful Cornwall.


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Review from Steve T (Son of Client) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional, exceeded my expectations. The team were remarkably caring, combined with high levels of professional expertise.

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Review from Gail N (Daughter of Client) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and management professional, friendly and very approachable. They quickly made available a suitable service provider for my mother and were flexible and accommodating in the early days of provision when adjustments were required, to times and frequency of visits. At all times,
they showed a depth of knowledge and understanding of the issues that my mother was experiencing and therefore, were able to tailor their services and select the most appropriate care provider. The carer has gone the extra mile in supporting my mother, showing warmth and understanding. Communication with management is excellent, they always make themselves available to discuss any issue, whether big or small.

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Review from Gill P (Wife of Client) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start of m contacting the agency, I was impressed with their sympathetic and professional manner. They took me through all my options and arranged a visit to our home within days.
the package of care was sensitively discussed and agreed and was fitted around my husband's needs perfectly.
I
would use this agency the next time if either for myself or my husband should need it. Very pleased with their caring and reliable service,

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Home Instead (Mid Cornwall) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Home Instead (Mid Cornwall) is calculated as follows: ( (65 Excellents x 5) + (6 Goods x 4) ) ÷ 71 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Mid Cornwall) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (3)

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Claire Tyler

Job Title: Care Manager

Joined: 2016

Hi, my name is Claire, and I am the Registered Care Manager here at Home Instead Mid Cornwall.


I have worked in care for the past twelve years, mainly in the community.


I joined Home Instead as a part-time CAREGiver whilst working full time for a charity providing palliative care to terminally ill patients. In August 2017, I joined fulltime as a Team leader and then became Care Co-ordinator at the beginning of 2018. I have been Care Manager since October 2018 and in 2020 I completed my Level 5 Diploma in Leadership in Health and Social Care.


My role is to lead and manage Care Operations, working closely with our Care Co-ordinator Libby, Field Care Co-ordinator Rhiannon and our Senior CAREGivers to provide our high quality, relationship-based care for the people we look after in St Austell, Wadebridge, Bodmin, Tywardreath and Par, Lostwithiel and Fowey.


I love animals and have rescued many rabbits. In my spare time, I enjoy doing crafts, drawing and reading.


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Patrick Hughes

Job Title: Director and Recruiter

Joined: 2016

Hi, my name is Patrick Hughes and I am the Director of the Mid Cornwall office. After a 25 year career in finance in the city, it is great to be providing a service that makes a real, positive difference to people’s lives and contributing to the local community.


My role is to meet people in the community to let them know what we can offer, and see how we can help. I also help with recruitment of CAREGivers and manage the business side.


Members of my family have been involved in working in care and I have seen and heard much about the challenges the care sector is facing both for clients and people working as carers. Home Instead’s mission is to become the UK's most admired Care Company through changing the face of ageing and is at the forefront of changing people’s perception and experience of what home care choices are available, and of what it is like to work as a CAREGiver.


It is a great privilege to have opened an office with them five years ago, and I am looking forward to growing our team further providing Home Instead Senior Care’s unique, companionship led, personalised care to our clients in Mid Cornwall.


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Libby Penter

Job Title: Care Coordinator

Joined: 2017

Hi, my name is Libby. I work as Care Co-ordinator here. This is to help Claire with organising the care we provide. This includes scheduling, care planning, supporting our CAREGivers and keeping in touch with the people we look after and their families.
In my spare time, I like swimming, walking Kezia (a very spoiled cocker spaniel!) and being outside in the garden.


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