Right at Home Havant

17 The Oakwood Centre, Downley Road, Havant PO9 2NP
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10 77 Reviews
  • Right at Home Havant, Havant
Right at Home Havant has an Outstanding rating from the Care Quality Commission (November 2018) which is a testament to an amazing care team who deliver high quality care in the community of Havant, Emsworth, Southbourne, Westbourne, Hayling Island, Rowlands Castle, Waterlooville and Horndean.


The team provide versatile care packages tailored to support specific needs and preferences – nothing is too much trouble! Typical services include personal care, help in the home, hospital to home, specialist dementia care and respite care. In addition, overnight and 24-hour live-in care can be supplied and arranged in a matter of days.

Their goal is to improve the quality of their clients’ lives and to make a difference every day. This is achieved by longer visit times, an hour or more, which enables the care team to take clients out on trips which otherwise would be unsafe and not practical. The care visits are more than just completing tasks, they want to encourage relationships to form which is achieved by matching Clients with CareGivers and with Right at Home's high staff retention levels it allows them to offer consistency so their Clients can be regularly visited by their favourite CareGivers.

All members of the team receive an initial screening call by the Business Owner followed by a psychometric test and face-to-face interview. They are reference and DBS checked before they step foot in a Client’s property. They also undergo in-depth training and shadow experienced members of staff to ensure that the high standards of care are met. All CareGivers are dementia trained and will have regular reviews and training throughout their time with Right at Home to ensure the best support for both CareGivers and Clients.

Care Provided by Right at Home Havant

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Duncan Cameron (Owner / Director)

Funding & Fees Guide for Right at Home Havant

  • Prices
  • Prices

    From £32 - £36.50 per hour weekday.

    Fees are for a full hour. Travel time is in our time not yours - you will receive the full hour!


  • All visits are itemised in your fortnightly invoice and charged in arrears. A fully refundable deposit is taken at care commencement.


Total of 77, showing 1-20
10

Right at Home Havant has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home Havant has 77 reviews.

Overall Experience

  • 73
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Overall Experience  Overall Experience 5.0 out of 5

Right at Home were recommended to me when Mum got to the stage of needing carers at home and I can't praise them highly enough. From the initial assessment through to making adjustments to meet Mum's needs, they were very professional and seemed to anticipate my needs, making me feel confident leaving
Mum in their care.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review I'm glad you found our service to be professional and of a high standard.


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Overall Experience  Overall Experience 5.0 out of 5

We were very grateful for all the support and care Right at Home gave my Mother. It enabled her to remain living independently in her own home for nearly 4 years, after the death of her husband. My Mother loved all the carers but two carers in particular who were her favourite. Many thanks.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for choosing Right at Home and taking the time to provide such a kind review. I am delighted that we were able to help your mother live an independent life in her own home.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and pleasant and wonderful.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you very much for your kind review and for choosing Right at Home. We will be sure to share it with the care team.


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Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly service. Right at Home has been a God send to my wife and me. They have seen us through many hard times and have proved themselves to be a first-class organisation.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

Carers are very kind to my husband and very helpful to me with all my jobs.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your lovely review. We are glad that you found our service to be 5 star and we will notify the care team of the feedback. Thank you for choosing Right at Home.


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Overall Experience  Overall Experience 5.0 out of 5

I have many physical and psychological problems. It was hard for me to ask for and accept help. The agency and its carers have opened a new world, other people with problems, solutions but above all, kindness and well-meaning. Apparently there is a science that alludes to that special, caring, gentle
quality. Helps to heal and feel better. The people in this agency have it in spades.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. The team is special and I am glad that you have found the service beneficial.


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Overall Experience  Overall Experience 5.0 out of 5

Always helpful. Listen to any concerns.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review - we will share with the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff at Right at Home (Havant, Emsworth, Waterlooville, Petersfield
& Hayling Island) were very caring. From the start, the carers were amazing and well able to deal with the problems that arose as my wife went extremely downhill.
The care coordinator always managed to sort any slight hiccups
we may have had and do did the accounts manager.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. I am pleased that you found the service to be amazing. We will share with the team.


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Overall Experience  Overall Experience 5.0 out of 5

It has been very good and everyone has been very helpful.
This care was done at very short notice, they had less than 24 hours to find someone for overnight care but they were excellent and a carer was found.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for using our service and for your kind review. We were awarded an outstanding rating by the CQC for our responsiveness at our last inspection and always aim to deliver excellent care.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have provided excellent care for our daughter. Staff are reliable and show great care towards both our daughter and us as a family. Excellent communication and always someone on the end of the phone to answer queries. All staff have been extremely trustworthy and caring. We couldn't ask
for more.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you, Stephanie, for your kind words. We will ensure the team are made aware of your review.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home came to my attention via a friend's recommendation. I was perfectly satisfied and very happy with the carers who came to my home and I would highly recommend their services. The office staff were more than helpful also.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. We are glad we could help. Regards, Director.


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Overall Experience  Overall Experience 5.0 out of 5

Can't thank all the staff at Right at Home enough for the care they gave my husband over the years and the wonderful care they gave him in his final months. Thank you all.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your lovely words. We are sorry for your loss.


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Overall Experience  Overall Experience 5.0 out of 5

An excellent service providing care for Dad when I was away for a short break.
The carers were lovely and came to meet Dad beforehand. The carer was so kind and caring. Dad said he felt very well looked after and was very pleased. We will not hesitate to call Right at Home again when we need support.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your lovely review, Denise. We will ensure the team is made aware and look forward to helping you and your dad again.


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Overall Experience  Overall Experience 5.0 out of 5

Complete satisfaction.

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Overall Experience  Overall Experience 5.0 out of 5

Great care!
Carers are all great!

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you David for your review - we will make sure that the care team are made aware of your gratitude.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home has been very helpful to our household and extremely obliging.
My only adverse comment is that the time of arrival has been inconvenient sometimes. The helpers have been exceptionally helpful and kind.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review - we are delighted that you found the service beneficial and the staff to be excellent.


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Overall Experience  Overall Experience 5.0 out of 5

Where do I start? First thing is, I could not do without them. All of them (but not together). They have been, and are, my company (as I am on my own) who I could not do without and I hope I never shall. They make me feel so much younger than I am and most of all I am their friend. Sometimes when I
wonder when will I have to go into a home I wish I could take them with me. They do all they can for me as a hard worker and a friend. They make me laugh and never mind what I ask of them. Hard work is utmost for them, as well as being my friend.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you so much for your lovely review. The team really enjoy supporting you.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home has consistently provided a reliable and flexible service. My parent's needs have been met with understanding and compassion. There are fantastic carers working for Right at Home, where professionalism and cheerfulness have enabled my parents to remain happily within their own home.

Reply from Louis Bye, Recruitment and Marketing Manager at Right at Home Havant

Thank you for your lovely review - I am glad we are being able to help you and your parents. I will be sure to share with the team!


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Overall Experience  Overall Experience 5.0 out of 5

Very happy to recommend Right at Home to friends in fact I first met them when my disabled husband needed more care, so when my time came to receive the care I naturally turned to Right at Home.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your lovely review. I remember looking after your late husband very well. We enjoyed looking round his tool shed and helping him to continue to complete some of his fantastic models. It's great that we are able to support you now. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

We have found your service to be excellent in all respects.
Your carers are very competent, friendly and kind.
They are like friends of the family, and we look forward to them coming.
Thank you.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for the lovely review. We are delighted that you have found the service to the high standards expected. We will share it with our care team, so they are made aware.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Right at Home Havant is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Right at Home Havant is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Havant is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (10)

Duncan

Duncan Cameron

Job Title: Owner / Director

Joined: 2015

Since leaving Cardiff University almost 30 years ago I have spent most of my working life in the healthcare industry, initially working as a GP drug rep in the Portsmouth area, then I went on to head up a sales team for a government-owned blood plasma company. Whilst I thoroughly enjoyed my time working for and with the NHS, I came to realise that I wanted the opportunity to personally make a difference and to give something back to society.


I grew up in a small Surrey village, the son of a GP and a Practice Nurse, where the surgery was attached to the home. The emphasis on care and support in the community was ever-present and I learnt from watching my parents how you can make a massive difference in people’s lives by offering your time and assistance.


I also witnessed first hand the demise of my Aunt who lived with Alzheimer’s disease at a relatively young age and was saddened at her rapid decline. By helping to raise awareness and offering good quality support I believe we can improve the quality of lives and hopefully slow the deterioration whilst we search for a cure. I am proud that since we set up over 5 years ago my care team and I have managed to raise £1000s for the Alzheimer’s Society through fundraising activities such as sponsored walks, running and cake selling too!


Some of our best moments since we opened our doors 5 years ago was being awarded the prestigious rating of Outstanding from the Care Quality Commission, an accolade that is awarded to just a few care providers. This was a fantastic achievement and a testament to the amazing work our team does. Running a high-quality care business that delivers in excess of 1,000 hours of care per week, every week can be challenging especially during the pandemic but its made possible when surrounded by a fantastic team and it’s enormously rewarding too. Every day I feel truly blessed to be doing something I love with special people around me.


Nicola

Nicola Haggar

Job Title: Registered Care Manager

Joined: 2016

My name is Nicola Haggar and I am the Registered Manager for Right at Home Havant.
I have worked in care for over 30 years and can honestly say that I really enjoy it, every day is different, and I wouldn’t have it any other way. I started as a carer in the local authority, before becoming a trainer for the local authority and then progressing to a Registered Manager. I have been with Right at Home for nearly 3 years now and recognise what a wonderful and diverse team I manage. I strive hard to ensure that all our clients are valued and treated with respect as well and receive excellent care as standard.


Mark

Mark Wilson

Job Title: Accounts & Systems Manager

Joined: 2017

I joined RAH in 2017 as a CareGiver. All the training is top-notch and relevant to every angle of the work. With the team providing practical support and complete encouragement I strive to provide the best care I can.
Supporting people to live in their own homes can give rise to some challenging situations. The reward in being able to make a positive difference to my clients' lives is immeasurable.


Monica

Monica Jackman

Job Title: Deputy Manager

Joined: 2019

Hello. I’m Monica Jackman. I joined Right at Home Havant in June 2019. I returned to care work about a few years away for a career change. I’d previously worked as a community carer for 12 years whilst my children were growing up.


I can honestly say it feels like coming home. The whole team are genuinely committed to our client’s well-being and there’s a great team spirit.  I’ve recently embraced the role of Senior Care Giver and I’m currently working on my NVQ Level 3 Care through Right at Home.


I like to relax by catching up with my now grown-up children, walking with my husband, swimming and also coaching children at my martial arts club.


Lousie

Lousie Reeve

Job Title: Deputy Care Manager (Petersfield)

Joined: 2020

Hi, my name is Louise, I’ve been working for Right At Home since June 2020. During my time I have received three promotions: I was made a Senior CareGiver, then I took on the role of Care Field Supervisor and now I am the Deputy Care Manager for Petersfield. I love the variety of work, the clients and being able to support a team of outstanding CareGivers. I am passionate about our clients feeling well looked after, and that they enjoy their visits. I am a Dementia Friend which helps us understand some of our client's needs. I love the flexibility of the job and am hoping to continue and progress through the Petersfield and Havant group.


When I’m not working I love baking, musicals, watching sports and walking.


Belinda

Belinda Sproates

Job Title: Training & Development Officer

Joined: 2017

I began my journey with Right at Home in 2017 as a Caregiver and then progressed into a Senior Role. I absolutely loved this role and was very proud to have been given the opportunity to become a Deputy Manager at our Havant and District office. As a care deputy Manager, I am often out and about visiting clients ensuring the best possible care is always provided.
At home I am married and mother to two children, and one grandchild who I am very proud of. Family is extremely important to me, and this reflects in the work I do. I am always happy to help our clients and team in any way I can, to ensure they can be comfortable, happy and independent!


Suzanne

Suzanne Wilson

Job Title: Recruitment Administrator

Joined: 2018

Hi, I'm Suzanne and I've been working for Right at Home since 2018. Unfortunately, due to health reasons, I had to give up my beloved CareGiver role but jumped at the opportunity to fill the role of Recruitment Administrator which is challenging and highly enjoyable.


In my spare time I enjoy reading the 'old classics', travelling and spending time in the forest or on the beach with my Cockapoo Indie.


Becky

Becky Griffiths

Job Title: Senior CareGiver

Joined: 2017

My name is Becky Griffiths and I have been with Right at Home since spring 2017. I joined after meeting Duncan at a Careers fair and haven't looked back. I love my job and those that I work with. I like to laugh and sing and those that know me will say that I do this a lot. In early 2019 I became a Senior Care Giver which has given me more confidence and enabled me to grow as a person and a Right at Home employee.


Megan

Megan Rose

Job Title: Senior CareGiver

Joined: 2022

Hi, I am Megan.
I joined Right at Home in 2022 and in that time I have been promoted to a Senior CareGiver and I am taking a NVQ Level 3 in Social Care
In my role I have responsibility for a number of clients and a team of CareGivers.
I live with my mum in Havant, who is very important to me and in my free time I like to go shopping, on holidays and spending time with friends and family.


Sarah

Sarah Talbot

Job Title: Senior CareGiver

Joined: 2022

Hi I'm Sarah. I am a Senior CareGiver at Right at Home.


My passions in life are singing and music. I have been in several bands over the years and am currently joining forces with an old school friend to go out gigging as a duo – watch this space! I also love being the Choir Lead for Singing for the Mind, Right at Home's dementia singing groups.


I love photography too - wherever I go I always have a camera with me and I am constantly snapping away - one of my photos won a local photography competition awarded by the Mayor of Havant. I am a huge lover of animals and thoroughly enjoy walking my Bulldog, Albert.


Frequently Asked Questions about Right at Home Havant

What Type of Services does Right at Home Havant offer?

Right at Home Havant offers Home Care.

How many Carers does Right at Home Havant employ?

Right at Home Havant employs 65 carers.