Right at Home Havant

17 The Oakwood Centre, Downley Road, Havant PO9 2NP
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10 77 Reviews
  • Right at Home Havant, Havant
Right at Home Havant has an Outstanding rating from the Care Quality Commission (November 2018) which is a testament to an amazing care team who deliver high quality care in the community of Havant, Emsworth, Southbourne, Westbourne, Hayling Island, Rowlands Castle, Waterlooville and Horndean.


The team provide versatile care packages tailored to support specific needs and preferences – nothing is too much trouble! Typical services include personal care, help in the home, hospital to home, specialist dementia care and respite care. In addition, overnight and 24-hour live-in care can be supplied and arranged in a matter of days.

Their goal is to improve the quality of their clients’ lives and to make a difference every day. This is achieved by longer visit times, an hour or more, which enables the care team to take clients out on trips which otherwise would be unsafe and not practical. The care visits are more than just completing tasks, they want to encourage relationships to form which is achieved by matching Clients with CareGivers and with Right at Home's high staff retention levels it allows them to offer consistency so their Clients can be regularly visited by their favourite CareGivers.

All members of the team receive an initial screening call by the Business Owner followed by a psychometric test and face-to-face interview. They are reference and DBS checked before they step foot in a Client’s property. They also undergo in-depth training and shadow experienced members of staff to ensure that the high standards of care are met. All CareGivers are dementia trained and will have regular reviews and training throughout their time with Right at Home to ensure the best support for both CareGivers and Clients.

Care Provided by Right at Home Havant

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Duncan Cameron (Owner / Director)

Funding & Fees Guide for Right at Home Havant

  • Prices
  • Prices

    From £32 - £36.50 per hour weekday.

    Fees are for a full hour. Travel time is in our time not yours - you will receive the full hour!


  • All visits are itemised in your fortnightly invoice and charged in arrears. A fully refundable deposit is taken at care commencement.


Total of 77, showing 21-40
10

Right at Home Havant has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home Havant has 77 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Always had excellent service. Prompt and very helpful both to me and my husband. Flexible when necessary e.g. mornings when my husband has to go into hospital for a transfusion. No complaints at all.

Reply from duncan cameron, Owner at Right at Home Havant

Thank you for your lovely review - I am glad we are being able to help you and your husband. I will be sure to share with the team!


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Overall Experience  Overall Experience 5.0 out of 5

The care was excellent while my grandma was diagnosed with lung cancer and needed help before and after surgery.
The care ladies and gents were very helpful and kind and even brought day treats for the family days.
The car cheered my grandma up and she looks forward to her visits.

Reply from duncan cameron, Owner at Right at Home Havant

Thank you for taking the time to write your kind review - I will share with the team that have looked (and continue to look) after your grandma!


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Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with respect and dignity. Staff gained her trust in difficult circumstances. She was well cared for and looked forward to the visits.

Reply from duncan cameron, Owner at Right at Home Havant

Thanks for the kind review I will pass the message on to the guys that look after your mother and the back office team too.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely kind and efficient. My father in law looks forward to the visits from the carers and their willingness to do any little jobs that need doing is much appreciated. They do a lot of work for the relatively short time they are in his home.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review. I will share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

The service provided by Right at Home is 1st class. The staff are excellent.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you for your kind review - we have a care team meeting this week and we will share your lovely feedback about the CareGivers.


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Overall Experience  Overall Experience 5.0 out of 5

First class service by this agency. All carers are polite and very well trained. My daughter seems very happy and is getting on well with the staff. Office staff are always helpful and nothing seems to be too much trouble.

Reply from duncan cameron, Owner at Right at Home Havant

Thank you for the lovely review - it's our pleasure, and we are delighted that you are happy!


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care company.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to start by commending the management team for extremely prompt and thorough take-up of our initial enquiry of services offered. Right at Home have shown my father an excellent degree of respect and patience and are working with him to establish a confident relationship basis. The care
staff are excellent and kind. I wish I had approached this before now but it's wonderful to know Dad can have more care when needed.

Reply from Charley Kenney, Recruitment and Community Engagement Officer at Right at Home Havant

Dear Heather, Thank you for your kind review. We are delighted that you have found the service to be excellent. We will share your feedback with the rest of the team. Thank you, Right at Home.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Havant, Emsworth, Waterlooville, Petersfield & Hayling Island) have been brilliant. They have come to our rescue several times over the last few years and most recently sprang into action after my mother-in-law had been hospitalised after a fall. Once patched up she was ready to go home
but she needed care in place before she could be discharged, which we expected to take a long time to organise. However, the management at Right at Home (Havant, Emsworth, Waterlooville, Petersfield & Hayling Island) somehow managed to arrange care to start from the first thing the next day and even had one of their wonderful carers go to the hospital in Portsmouth, assisted with her discharge and transported her home to Petersfield when it was evident that the NHS transport was delayed. She was anxious about being in hospital during Covid-19 and wanted to get home as soon as possible, so this level of help made a massive difference. She is very fond of her carers and it gives us great peace of mind knowing she is being cared for so well, especially during lockdown, when travelling to be with her is too risky.

Reply from Duncan Cameron, Owner at Right at Home Havant

Thank you, Petra for your kind words and lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

My dad's carers are all so attentive to my father's needs, they are so reliable, professional and caring at all times. This was emphasised recently when there was a medical emergency which the carers dealt with, with great professionalism, dignity and expertise. Excellent service, thank you.

Reply from Chloe Freeman, Marketing and Communications Officer at Right at Home Havant

Thank you for the positive review, Peter, we are delighted you are happy with the service that we are providing your father.


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Overall Experience  Overall Experience 4.0 out of 5

I have always found the company to be very efficient, helpful, and carers very considerate and capable. Am very pleased to have them in our lives.

Reply from duncan cameron, Owner at Right at Home Havant

Thank you for leaving a positive review, Maxine. We wish you both happiness in your new place.


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Overall Experience  Overall Experience 5.0 out of 5

Have used this service for many years, always to my satisfaction.

Reply from duncan cameron, Owner at Right at Home Havant

Thank you for your review - we are delighted to hear that you are enjoying the service.


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Overall Experience  Overall Experience 5.0 out of 5

All are very helpful. Nothing seems to upset anyone whatever my request. They make good porridge with no lumps in! Always very punctual.

Reply from duncan cameron, Owner at Right at Home Havant

Thank you for your kind review - we will pass on your comments to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The carer is very capable. Polite, caring and prompt.
Right at Home Havant is an excellent service.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent quality of care. My grandad is very happy with his care plan.

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Overall Experience  Overall Experience 5.0 out of 5

I can leave my mum in the full confidence that she will be treated with dignity and compassion. Having trust in the care provider that they will do everything to maximise her quality of life is a huge relief to the whole family. The staff are very thoughtful and utterly professional. Many thanks to
you all.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home Havant is well-run. The top management are accessible, responsive and supportive. They take action when necessary. The staff are well-led. The staff are proactive, accepting responsibility for making necessary arrangements, ordering supplies, making small purchases, keeping relatives
informed, etc. The staff appear caring, they take emotional outbursts in their stride. I have no hesitation in recommending Right at Home (Havant, Emsworth, Waterlooville & Hayling Island).

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Overall Experience  Overall Experience 5.0 out of 5

From the very first day, we were delighted with the care and compassion all my husband's carers gave him and me too. Over many long months when we came to know so many different carers, without exception we had all the support and care we needed. Would always recommend you.
Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My 99 year old father was only able to remain at home with dignified care from Right At Home. The carers were lovely people who took time to chat with Dad and were very concerned to make him as comfortable as possible.

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Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased and satisfied with the extraordinary care, kindness and overall attention given to the smallest request. My thanks to the team and I wish them all well for the future. Again, my sincere thanks.

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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Right at Home Havant is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Right at Home Havant is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Havant is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (10)

Duncan

Duncan Cameron

Job Title: Owner / Director

Joined: 2015

Since leaving Cardiff University almost 30 years ago I have spent most of my working life in the healthcare industry, initially working as a GP drug rep in the Portsmouth area, then I went on to head up a sales team for a government-owned blood plasma company. Whilst I thoroughly enjoyed my time working for and with the NHS, I came to realise that I wanted the opportunity to personally make a difference and to give something back to society.


I grew up in a small Surrey village, the son of a GP and a Practice Nurse, where the surgery was attached to the home. The emphasis on care and support in the community was ever-present and I learnt from watching my parents how you can make a massive difference in people’s lives by offering your time and assistance.


I also witnessed first hand the demise of my Aunt who lived with Alzheimer’s disease at a relatively young age and was saddened at her rapid decline. By helping to raise awareness and offering good quality support I believe we can improve the quality of lives and hopefully slow the deterioration whilst we search for a cure. I am proud that since we set up over 5 years ago my care team and I have managed to raise £1000s for the Alzheimer’s Society through fundraising activities such as sponsored walks, running and cake selling too!


Some of our best moments since we opened our doors 5 years ago was being awarded the prestigious rating of Outstanding from the Care Quality Commission, an accolade that is awarded to just a few care providers. This was a fantastic achievement and a testament to the amazing work our team does. Running a high-quality care business that delivers in excess of 1,000 hours of care per week, every week can be challenging especially during the pandemic but its made possible when surrounded by a fantastic team and it’s enormously rewarding too. Every day I feel truly blessed to be doing something I love with special people around me.


Nicola

Nicola Haggar

Job Title: Registered Care Manager

Joined: 2016

My name is Nicola Haggar and I am the Registered Manager for Right at Home Havant.
I have worked in care for over 30 years and can honestly say that I really enjoy it, every day is different, and I wouldn’t have it any other way. I started as a carer in the local authority, before becoming a trainer for the local authority and then progressing to a Registered Manager. I have been with Right at Home for nearly 3 years now and recognise what a wonderful and diverse team I manage. I strive hard to ensure that all our clients are valued and treated with respect as well and receive excellent care as standard.


Mark

Mark Wilson

Job Title: Accounts & Systems Manager

Joined: 2017

I joined RAH in 2017 as a CareGiver. All the training is top-notch and relevant to every angle of the work. With the team providing practical support and complete encouragement I strive to provide the best care I can.
Supporting people to live in their own homes can give rise to some challenging situations. The reward in being able to make a positive difference to my clients' lives is immeasurable.


Monica

Monica Jackman

Job Title: Deputy Manager

Joined: 2019

Hello. I’m Monica Jackman. I joined Right at Home Havant in June 2019. I returned to care work about a few years away for a career change. I’d previously worked as a community carer for 12 years whilst my children were growing up.


I can honestly say it feels like coming home. The whole team are genuinely committed to our client’s well-being and there’s a great team spirit.  I’ve recently embraced the role of Senior Care Giver and I’m currently working on my NVQ Level 3 Care through Right at Home.


I like to relax by catching up with my now grown-up children, walking with my husband, swimming and also coaching children at my martial arts club.


Lousie

Lousie Reeve

Job Title: Deputy Care Manager (Petersfield)

Joined: 2020

Hi, my name is Louise, I’ve been working for Right At Home since June 2020. During my time I have received three promotions: I was made a Senior CareGiver, then I took on the role of Care Field Supervisor and now I am the Deputy Care Manager for Petersfield. I love the variety of work, the clients and being able to support a team of outstanding CareGivers. I am passionate about our clients feeling well looked after, and that they enjoy their visits. I am a Dementia Friend which helps us understand some of our client's needs. I love the flexibility of the job and am hoping to continue and progress through the Petersfield and Havant group.


When I’m not working I love baking, musicals, watching sports and walking.


Belinda

Belinda Sproates

Job Title: Training & Development Officer

Joined: 2017

I began my journey with Right at Home in 2017 as a Caregiver and then progressed into a Senior Role. I absolutely loved this role and was very proud to have been given the opportunity to become a Deputy Manager at our Havant and District office. As a care deputy Manager, I am often out and about visiting clients ensuring the best possible care is always provided.
At home I am married and mother to two children, and one grandchild who I am very proud of. Family is extremely important to me, and this reflects in the work I do. I am always happy to help our clients and team in any way I can, to ensure they can be comfortable, happy and independent!


Suzanne

Suzanne Wilson

Job Title: Recruitment Administrator

Joined: 2018

Hi, I'm Suzanne and I've been working for Right at Home since 2018. Unfortunately, due to health reasons, I had to give up my beloved CareGiver role but jumped at the opportunity to fill the role of Recruitment Administrator which is challenging and highly enjoyable.


In my spare time I enjoy reading the 'old classics', travelling and spending time in the forest or on the beach with my Cockapoo Indie.


Becky

Becky Griffiths

Job Title: Senior CareGiver

Joined: 2017

My name is Becky Griffiths and I have been with Right at Home since spring 2017. I joined after meeting Duncan at a Careers fair and haven't looked back. I love my job and those that I work with. I like to laugh and sing and those that know me will say that I do this a lot. In early 2019 I became a Senior Care Giver which has given me more confidence and enabled me to grow as a person and a Right at Home employee.


Megan

Megan Rose

Job Title: Senior CareGiver

Joined: 2022

Hi, I am Megan.
I joined Right at Home in 2022 and in that time I have been promoted to a Senior CareGiver and I am taking a NVQ Level 3 in Social Care
In my role I have responsibility for a number of clients and a team of CareGivers.
I live with my mum in Havant, who is very important to me and in my free time I like to go shopping, on holidays and spending time with friends and family.


Sarah

Sarah Talbot

Job Title: Senior CareGiver

Joined: 2022

Hi I'm Sarah. I am a Senior CareGiver at Right at Home.


My passions in life are singing and music. I have been in several bands over the years and am currently joining forces with an old school friend to go out gigging as a duo – watch this space! I also love being the Choir Lead for Singing for the Mind, Right at Home's dementia singing groups.


I love photography too - wherever I go I always have a camera with me and I am constantly snapping away - one of my photos won a local photography competition awarded by the Mayor of Havant. I am a huge lover of animals and thoroughly enjoy walking my Bulldog, Albert.