Right at Home Havant

17 The Oakwood Centre, Downley Road, Havant PO9 2NP
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10 77 Reviews
  • Right at Home Havant, Havant
Right at Home Havant has an Outstanding rating from the Care Quality Commission (November 2018) which is a testament to an amazing care team who deliver high quality care in the community of Havant, Emsworth, Southbourne, Westbourne, Hayling Island, Rowlands Castle, Waterlooville and Horndean.


The team provide versatile care packages tailored to support specific needs and preferences – nothing is too much trouble! Typical services include personal care, help in the home, hospital to home, specialist dementia care and respite care. In addition, overnight and 24-hour live-in care can be supplied and arranged in a matter of days.

Their goal is to improve the quality of their clients’ lives and to make a difference every day. This is achieved by longer visit times, an hour or more, which enables the care team to take clients out on trips which otherwise would be unsafe and not practical. The care visits are more than just completing tasks, they want to encourage relationships to form which is achieved by matching Clients with CareGivers and with Right at Home's high staff retention levels it allows them to offer consistency so their Clients can be regularly visited by their favourite CareGivers.

All members of the team receive an initial screening call by the Business Owner followed by a psychometric test and face-to-face interview. They are reference and DBS checked before they step foot in a Client’s property. They also undergo in-depth training and shadow experienced members of staff to ensure that the high standards of care are met. All CareGivers are dementia trained and will have regular reviews and training throughout their time with Right at Home to ensure the best support for both CareGivers and Clients.

Care Provided by Right at Home Havant

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Duncan Cameron (Owner / Director)

Funding & Fees Guide for Right at Home Havant

  • Prices
  • Prices

    From £32 - £36.50 per hour weekday.

    Fees are for a full hour. Travel time is in our time not yours - you will receive the full hour!


  • All visits are itemised in your fortnightly invoice and charged in arrears. A fully refundable deposit is taken at care commencement.


Total of 77, showing 41-60
10

Right at Home Havant has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home Havant has 77 reviews.

Overall Experience

  • 73
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Overall Experience  Overall Experience 5.0 out of 5

My help0er is very cheerful and willing and we have settled into a comfortable rapport.

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Overall Experience  Overall Experience 5.0 out of 5

The attending carers were friendly, caring, kind and trustworthy. They treated my mother with respect and consideration.
As the organizer of the care package, I found the office personnel to be efficient and quick to resolve any problems or changes to the attendance timetable without delay. Right at
Home (Havant) provided the level of service that one would expect and hope for from a home care service supplier. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

We changed care providers in September 2018, I am so glad we did. We have two ladies as alternative live in care providers. My dad is 102 and although a very gentle man, he needs a lot of attention. Both ladies are wonderful, kind and professional - they love dad and he loves them. It is marvellous
to see him happy and so well looked after in his twilight years.

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Overall Experience  Overall Experience 5.0 out of 5

I have a carer come in every weekday, although when requested she comes in at weekends which I find most helpful. At other times she has taken me out for coffee shops, garden centres and hairdressers. I would be very happy to recommend these carers to friends and relatives.

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Overall Experience  Overall Experience 5.0 out of 5

Consistently reliable, helpful and friendly.

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Overall Experience  Overall Experience 5.0 out of 5

Think they are all excellent, cheerful and caring.

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Overall Experience  Overall Experience 5.0 out of 5

I went to Right at Home when I was looking for a carer to live in with my husband, whilst I took a weeks respite break. I was very anxious about this, having had a previous bad experience in the past. But, the staff were very reassuring and the carer proved to be extremely good. She was kind, caring
and got on really well with my husband. She cooked fresh meals every day and looked after him really well. She even took our dog for a walk every day. He was very happy when I returned and I was very pleased with how well it had gone.

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Overall Experience  Overall Experience 5.0 out of 5

Righ at Home (Havant) has proved to be an excellent choice.
The carers are friendly, caring, well motivated and completely trustworthy.
The administration is extremely efficient and you can be sure that any problems will be sorted out without delay.
Overall Right at Home (Havant) provides the level
of service that you would expect from a top of the range homecare company.

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Overall Experience  Overall Experience 5.0 out of 5

My friend has become a little frail, being over 90 years and having had two spells in hospital. On discharge from hospital the first time, the care plan put into place by the authorities was not satisfactory and was soon dispensed with. After the second spell in hospital, his son persuaded him to accept
regular daily care visits and I contacted Right at Home. They responded immediately to my request for a visit and devised a care plan which was acceptable to my friend. Within two days Right at home began daily one-hour visits at a time to suit the service user. This service has proved to be exactly what was required to restore his confidence and his sense of well-being. He now looks forward to seeing his bright, cheerful carer, who always behaves professionally. The administration runs like clockwork and the framework is there, should my friend require additional help in the future. Very well done Right at Home.

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Overall Experience  Overall Experience 5.0 out of 5

Received excellent friendly service.

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Overall Experience  Overall Experience 5.0 out of 5

I have found the service provided to be excellent. The girls have been very friendly and are willing to do anything I ask of them. They are punctual each day and always make sure there is nothing I need before they leave.

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Overall Experience  Overall Experience 5.0 out of 5

I find the staff agreeable, pleasant and cheerful. They are happy to help.

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Overall Experience  Overall Experience 5.0 out of 5

Have changed to this agency recently and they are all excellent.

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Overall Experience  Overall Experience 5.0 out of 5

Carers are lovely.

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Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring, good sense of humour.

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Overall Experience  Overall Experience 5.0 out of 5

Carers are very nice, very caring, they help me tremendously.

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Overall Experience  Overall Experience 5.0 out of 5

Very good quality care at home. Frequent long visits and the careers always make the extra effort to go the extra mile.


I would recommend this service to anyone!!!


5 stars *****


Thank You!!!!!!!!!!


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Overall Experience  Overall Experience 4.0 out of 5

The carers were helpful, constructively critical and supportive. All blessed with a sense of humour and encouragement in overcoming one's limitations.

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Overall Experience  Overall Experience 5.0 out of 5

The Right at Home carers and staff treated my mother with compassion and gave her her dignity.
They were all very friendly and kind hearted.
I cannot thank them enough for all their hard work and dedication to the care of others.

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Overall Experience  Overall Experience 5.0 out of 5

I have found all the caregivers to be very professional, caring and well trained.
Possibly awkward care times are never seen as a problem.
I have been attended by a number of the caregivers, and they all work well as a team.
The members of the management team are impressive.

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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Right at Home Havant is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Right at Home Havant is calculated as follows: ( (89 Excellents x 5) + (1 Goods x 4) ) ÷ 90 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Havant is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (10)

Duncan

Duncan Cameron

Job Title: Owner / Director

Joined: 2015

Since leaving Cardiff University almost 30 years ago I have spent most of my working life in the healthcare industry, initially working as a GP drug rep in the Portsmouth area, then I went on to head up a sales team for a government-owned blood plasma company. Whilst I thoroughly enjoyed my time working for and with the NHS, I came to realise that I wanted the opportunity to personally make a difference and to give something back to society.


I grew up in a small Surrey village, the son of a GP and a Practice Nurse, where the surgery was attached to the home. The emphasis on care and support in the community was ever-present and I learnt from watching my parents how you can make a massive difference in people’s lives by offering your time and assistance.


I also witnessed first hand the demise of my Aunt who lived with Alzheimer’s disease at a relatively young age and was saddened at her rapid decline. By helping to raise awareness and offering good quality support I believe we can improve the quality of lives and hopefully slow the deterioration whilst we search for a cure. I am proud that since we set up over 5 years ago my care team and I have managed to raise £1000s for the Alzheimer’s Society through fundraising activities such as sponsored walks, running and cake selling too!


Some of our best moments since we opened our doors 5 years ago was being awarded the prestigious rating of Outstanding from the Care Quality Commission, an accolade that is awarded to just a few care providers. This was a fantastic achievement and a testament to the amazing work our team does. Running a high-quality care business that delivers in excess of 1,000 hours of care per week, every week can be challenging especially during the pandemic but its made possible when surrounded by a fantastic team and it’s enormously rewarding too. Every day I feel truly blessed to be doing something I love with special people around me.


Nicola

Nicola Haggar

Job Title: Registered Care Manager

Joined: 2016

My name is Nicola Haggar and I am the Registered Manager for Right at Home Havant.
I have worked in care for over 30 years and can honestly say that I really enjoy it, every day is different, and I wouldn’t have it any other way. I started as a carer in the local authority, before becoming a trainer for the local authority and then progressing to a Registered Manager. I have been with Right at Home for nearly 3 years now and recognise what a wonderful and diverse team I manage. I strive hard to ensure that all our clients are valued and treated with respect as well and receive excellent care as standard.


Mark

Mark Wilson

Job Title: Accounts & Systems Manager

Joined: 2017

I joined RAH in 2017 as a CareGiver. All the training is top-notch and relevant to every angle of the work. With the team providing practical support and complete encouragement I strive to provide the best care I can.
Supporting people to live in their own homes can give rise to some challenging situations. The reward in being able to make a positive difference to my clients' lives is immeasurable.


Monica

Monica Jackman

Job Title: Deputy Manager

Joined: 2019

Hello. I’m Monica Jackman. I joined Right at Home Havant in June 2019. I returned to care work about a few years away for a career change. I’d previously worked as a community carer for 12 years whilst my children were growing up.


I can honestly say it feels like coming home. The whole team are genuinely committed to our client’s well-being and there’s a great team spirit.  I’ve recently embraced the role of Senior Care Giver and I’m currently working on my NVQ Level 3 Care through Right at Home.


I like to relax by catching up with my now grown-up children, walking with my husband, swimming and also coaching children at my martial arts club.


Lousie

Lousie Reeve

Job Title: Deputy Care Manager (Petersfield)

Joined: 2020

Hi, my name is Louise, I’ve been working for Right At Home since June 2020. During my time I have received three promotions: I was made a Senior CareGiver, then I took on the role of Care Field Supervisor and now I am the Deputy Care Manager for Petersfield. I love the variety of work, the clients and being able to support a team of outstanding CareGivers. I am passionate about our clients feeling well looked after, and that they enjoy their visits. I am a Dementia Friend which helps us understand some of our client's needs. I love the flexibility of the job and am hoping to continue and progress through the Petersfield and Havant group.


When I’m not working I love baking, musicals, watching sports and walking.


Belinda

Belinda Sproates

Job Title: Training & Development Officer

Joined: 2017

I began my journey with Right at Home in 2017 as a Caregiver and then progressed into a Senior Role. I absolutely loved this role and was very proud to have been given the opportunity to become a Deputy Manager at our Havant and District office. As a care deputy Manager, I am often out and about visiting clients ensuring the best possible care is always provided.
At home I am married and mother to two children, and one grandchild who I am very proud of. Family is extremely important to me, and this reflects in the work I do. I am always happy to help our clients and team in any way I can, to ensure they can be comfortable, happy and independent!


Suzanne

Suzanne Wilson

Job Title: Recruitment Administrator

Joined: 2018

Hi, I'm Suzanne and I've been working for Right at Home since 2018. Unfortunately, due to health reasons, I had to give up my beloved CareGiver role but jumped at the opportunity to fill the role of Recruitment Administrator which is challenging and highly enjoyable.


In my spare time I enjoy reading the 'old classics', travelling and spending time in the forest or on the beach with my Cockapoo Indie.


Becky

Becky Griffiths

Job Title: Senior CareGiver

Joined: 2017

My name is Becky Griffiths and I have been with Right at Home since spring 2017. I joined after meeting Duncan at a Careers fair and haven't looked back. I love my job and those that I work with. I like to laugh and sing and those that know me will say that I do this a lot. In early 2019 I became a Senior Care Giver which has given me more confidence and enabled me to grow as a person and a Right at Home employee.


Megan

Megan Rose

Job Title: Senior CareGiver

Joined: 2022

Hi, I am Megan.
I joined Right at Home in 2022 and in that time I have been promoted to a Senior CareGiver and I am taking a NVQ Level 3 in Social Care
In my role I have responsibility for a number of clients and a team of CareGivers.
I live with my mum in Havant, who is very important to me and in my free time I like to go shopping, on holidays and spending time with friends and family.


Sarah

Sarah Talbot

Job Title: Senior CareGiver

Joined: 2022

Hi I'm Sarah. I am a Senior CareGiver at Right at Home.


My passions in life are singing and music. I have been in several bands over the years and am currently joining forces with an old school friend to go out gigging as a duo – watch this space! I also love being the Choir Lead for Singing for the Mind, Right at Home's dementia singing groups.


I love photography too - wherever I go I always have a camera with me and I am constantly snapping away - one of my photos won a local photography competition awarded by the Mayor of Havant. I am a huge lover of animals and thoroughly enjoy walking my Bulldog, Albert.