Home Instead (Havant, Waterlooville, Emsworth & Hayling)

2 St Mary's Road, Hayling Island PO11 9BY
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9.7 52 Reviews
  • Home Instead (Havant, Waterlooville, Emsworth & Hayling), Hayling Island
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Care Provided by Home Instead (Havant, Waterlooville, Emsworth & Hayling)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mark Gettinby (Director)

Funding & Fees Guide for Home Instead (Havant, Waterlooville, Emsworth & Hayling)

  • Prices

  • Available on request
Are you the Owner/Manager of Home Instead (Havant, Waterlooville, Emsworth & Hayling)? View your Advertising Options

Home Instead (Havant, Waterlooville, Emsworth & Hayling) Reviews (52)

Total of 52, showing 1-20
9.7

Home Instead (Havant, Waterlooville, Emsworth & Hayling) has a Review Score of 9.7 (9.694) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Havant, Waterlooville, Emsworth & Hayling) has 52 reviews.

Overall Experience

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  • 6
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Date Published

52
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44

Review from M M (Daughter of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hoem Instead team are amazing! We have worked with them for over seven years, firstly with my mother who had dementia and now with my 94-year-old father who has needs that are consistently changing.
The entire team feel like family now, but remain totally professional at all times. Care plans are
adapted and updated frequently and the care professionals are always ahead of the game. The app that is used gives me all the information I need to see that my father us being well looked after. They all go above and beyond the call of duty. A five-star company for sure.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for this. Our team give real continuity of care and they will all love this feedback, as it really means so much to them.


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Review from R C (Son of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used another provider we had to change carer for my elderly mother. Not an easy task and we had a very small window of time to do so. Home Instead have provided excellent service and attention to detail. Resulting in a happy client. In comparison to previous care company, they are considerably
more professional and attentive.

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Review from C T (Husband of Client) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our helpers are not just helpers they have become dear friends. Management is not only efficient but carried out with care and consideration.

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Review from M F (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. Enjoy the company of the carers and feel much better after the visit. They have all been lovely and friendly and always do a good job, thank you.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your lovely comments and feedback. We'll pass them on to your team of Care Professionals.


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Review from Peter P (Husband of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team were excellent in looking after all her needs in the final stages of her life and could not have done more. Two cares four times a day. I would recommend this company to anyone.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you - it was our privilege and honour to support you all through such a difficult time. The whole team appreciate your kind words.


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Review from Mike B (Son of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving care and support from Home Instead for a little under a year. From day one, I have been bowled over by the high level of professionalism and care shown by every member of the organisation. The office is highly efficient and maintains close contact with me on all matters
concerning my father's care. This is a source of great comfort as I live overseas.
Dad really looks forward to the daily evening visit and the CarePro's do a phenomenal job, treating him as if he was a member of their family, always going above and beyond to accommodate his routine, likes and dislikes. Their visit reports on the app are excellent, informative and give me a firm feeling that he is in very good hands.
I can't speak highly enough about the quality of care that the Home Instead Team is providing and if I could rate them higher than five stars I would.

Reply from Mark Gettinby, Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind words on the service we provide. I'll be passing on your sentiments to the team as they work hard to make things special and feedback makes a huge difference to them.


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Review from P H (Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the very efficient, professional and friendly services provided by Home Instead. Your care staff are beyond reproach. I assume reflecting the selection of caring staff by management. Our overall experience is surmounted by the friendliness of our visiting carers and their
unstinting concern for the clients well being. The only observation I feel that I should make is the fact that even with given notice for holiday or hospital admissions, must still be paid in full.

Reply from Mark Gettinby, Registered Manager at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your comments. Our staff are amazing and that is because we as a management team put time, effort, and resources into recruiting, training, supporting, and developing them. To that end, when you go away we continue to pay our team to give them stability of income and ensure the same team you have built such effective and caring relationships are still the same hand picked team who are there when you return.


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Review from David M (Son of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overall happy with the service provided.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind words and positive review. The whole team appreciate your support.


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Review from Anne G (Client) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the help I receive and get along very well with all the ladies I see.

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Review from G H (Son of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers do a great job and are very caring and take time to help mum as required.

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Review from Lynn R (Daughter of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly support staff helping Dad with morning routine. They also spend time chatting and I have found Dad is a lot happier on the days they come.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind words. Our Outstanding care team are grateful to hear your Dad is happier and for your feedback.


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Review from L B (Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff. Very attentive, trustworthy and most of all I feel very safe with them around.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your great feedback. We will make sure the team know their quality efforts are appreciated as this is important to them.


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Review from R T (Son of Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Home Instead are excellent in their care of Dad. He is treated with dignity and the level of support is exceptional. It is heartwarming to see the rapport that each of the team has established with Dad.
I have huge peace of mind having seen the team at work, which is invaluable given
I live in Ireland and can't be here in a short turnaround.
Given I am remote from the area the coordination and communication through the office team is also excellent. I consider that we are very lucky to be a client of Home Instead.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your great feedback. We will make sure the team know their quality efforts are appreciated as this is important to them.


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Review from Ros W (Wife of Client) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First experience of using a care agency. Big step. Concerns? Invasion of privacy? However, all the staff have shown great sensitivity and courtesy to both of us.
Staff are alert to any way they can improve their service. Well done recruitment person.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind words. We will make sure the team get your valuable feedback.


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Review from Julie R (Daughter of Client) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my mother in her home for over three months. All the ladies that visit Mum are excellent, my mother looks forward to their visits. They are patient, kind and professional. We are increasing the visits which will enable my mother to stay in her home longer. I particularly
like the app so I can see the support Mum has received that day. The setting up process and reviews have all been handled efficiently.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for taking the time to share your thoughts on our service. It means such a lot to our team and we will ensure they get this wonderful feedback


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Review from J S (Daughter of Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is efficient and communication is good regarding change of time and quick to resolve problems.
Overall happy, I find ti very reassuring to know Mum is being cared for at the times I am unable to visit or need a break from the day to day responsibility and routine.

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Review from D A (Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, helpful and willing to do any tasks for us.

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Review from G P (Client) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers that were allocated to attend to my needs were excellent, patient and caring. I actually looked forward to their visits, and they were additionally of help to my wife with jobs that she was unable to undertake due to having a hip replacement.

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Review from Jane D (Daughter of Client) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my mother who is now in the late stages of Alzheimer's for the past 2 years. My dad had been her carer but needed help when his health deteriorated. I feel that my mother is very well cared for and it is reassuring to know that my dad has someone to talk to as well
5 days a week. The staff are highly trained and understand my parents' needs. We have on occasion had to have extra care which hasn't been a problem. I had no hesitation in recommending Home Instead to my boss for her elderly mother who is also very happy with their service. Thank you to all the staff for their hard work and dedication!

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Review from Christopher S (Husband of Client) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The comments refer to my wife lying in a hospital bed and being looked after by 2 carers visiting 4 times a day. The system is extremely good, very caring with every effort made to befriend the client. With dementia, my wife is not always easy and no two visits will be the same. Every effort is made
to involve her in discussions and sometimes singing. The carers also do all they can to help me.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is calculated as follows: ( (42 Excellents x 5) + (5 Goods x 4) ) ÷ 47 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Frequently Asked Questions about Home Instead (Havant, Waterlooville, Emsworth & Hayling)

What Type of Services does Home Instead (Havant, Waterlooville, Emsworth & Hayling) offer?

Home Instead (Havant, Waterlooville, Emsworth & Hayling) offers Home Care.

How many Carers does Home Instead (Havant, Waterlooville, Emsworth & Hayling) employ?

Home Instead (Havant, Waterlooville, Emsworth & Hayling) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Havant, Waterlooville, Emsworth & Hayling) to verify any information. View our terms and conditions. Home Instead (Havant, Waterlooville, Emsworth & Hayling) has a Basic Service – more info.