Review from Paula (Daughter of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience

I speak to Mum every day on the telephone and the highlight of any day with a visit from a Home Instead carer is her time with that carer. She speaks with warmth and great appreciation of their understanding of what she needs and the things she likes.
She says that the visits have helped her in her

journey to stay as independent as possible and just hearing her say that is a huge bonus for me. Their willingness to share Mum's passion for gardening has really lifted her up and given her dignity and joy as she has been able to share her knowledge and happiness with them.
My sister and I have also found Home Instead to be willing to work collaboratively through the hard circumstances of the lockdown and the time since which has needed creativity and flexibility on all sides.
We feel secure with the ethos of the organisation and the individuals on the staff team.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your feedback it is really appreciated by all the team and means so much to us all.

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Review from N D (Wife of Client) published on 30 June 2020
Submitted via Website • Report

Overall Experience

Home Instead carers have been a wonder with my husband who had two types of dementia. Unfortunately, he has lost his ability to do list things and can be unpredictable however all his carers adapt activities each time they visit to make sure he is happy every day.
Management were very helpful as

I required an increase in hours at short notice when my husband returned after a spell in hospital. Nothing was too much trouble and I can understand why they have an outstanding rating from the CQC.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your feedback, it is so valued by us all but especially the regular close knit team who support your husband.

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Review from Joanne D (Daughter of Client) published on 16 June 2020
Submitted via Website • Report

Overall Experience

We have been using Home Instead for a year now and first instructed them to care for my mother who has late-stage Alzheimer's. My father had been ill and had to go into hospital and as he had been her carer since she was first diagnosed, was unable to care for her. He was very reluctant at first for

someone coming into his home but after a few weeks realised that he needed the help. I can honestly say what a massive difference it made and the caregivers going in have, and are doing such a great job with Mum and also with Dad. The care provided is fantastic, and it is such a relief for myself and my family knowing that Mum is being taken care of in such a loving, caring way. The house is spotless and knowing Mum and Dad are being fed healthy meals is really reassuring. When I go to see my parents, Mum is always clean, tidy and smartly dressed, so much better than before care was in place. It's also nice for my Dad to have someone else to talk to as it is really isolating for him.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for taking the time to give us feedback for our team. It means the world to us to know that you are happy.

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Review from Nicole (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience

My two fiercely independent and elderly parents (90 and 82) needed extra help at home so after much research, I called on Home Instead, Havant. Their response couldn't have been better - helpful, friendly and understanding. In particular, once the contract was signed, they worked with us to find exactly

the right carers for my very picky parents, which they did. This was just before the Coronavirus lockdown and Home Instead were fantastic in ensuring continued support, even when they had staffing issues. As a result, my parents had uninterrupted and vital support from two people they love during the lockdown and now have no qualms about having people help them in their home. For anyone who's considering home support in the Havant area I can't recommend Home Instead enough; and for those of you worried about resistant, independent parents, take heart that with the right agency, even the most resistant of parents can quickly come to welcome support.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you very much for this. Your feedback means the world to our team who consistently go the extra mile for their clients.

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Review from Nick (Son-in-law of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience

Very happy with the care-givers that have been assigned to us, bearing in mind that the client suffering from Alzheimer's was not initially receptive to the specific care that was actually required. Their dedication and patience has seen an improvement and we are now addressing a number of the key needs.

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Review from Adam J (Son of Client) published on 18 November 2019
Submitted via Website • Report

Overall Experience

Home Instead were wonderful for my late Mother. The lady they sent to be a companion to her was extraordinarily kind, compassionate, understanding and very helpful. Mum was disabled and this lady made sure she had a nice lunch, was ok in herself and gave her someone interesting to talk to. This lady

also helped Mum achieve little goals in Mum's precious garden and indoors, things I never had the time to do. Before my dear Mum passed away, she told me how much Home Instead's companion had meant to her. Had Mum lived longer she wanted her companion to come more often to give me a bit more time to myself and reassurance she was ok while I was at work or out. I cannot thank you - Home Instead- for choosing such a lovely person to look after Mum. You are great.

Reply from Mark Gettinby at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for this. It means so much to our team to have this first-hand feedback of the difference we make.

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Review from J B (Daughter of Client) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

From my first telephone conversation with office staff, I knew this company was well organised and efficient. Service was prompt, personal and appropriate enabling care to be set up quickly for Dad. A visit from a manager to get to know Dad within a day or two, meant that carers matched to Dad's needs

were soon in place. Everyone was kind, capable and so caring. Punctuality rigidly enforced. Dad felt safe and confident with his carers. They always met his needs, whether it was personal care (with dignity) preparing refreshments, reading him stories, playing the piano to him and more. Home Instead goes the 'extra mile' in every aspect. They made such a difference to us all.

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Review from Sophie N (Daughter of Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience

My family and I were looking for a home care agency in 2017 to look after my father after he fell and broke his shoulder. We were recommended Home Instead in Havant. My father and all of us have been so happy with the excellent service and care they provide, from the staff in the office and all the

carers.
It was very important for us to find an agency that we could be confident with and trust to give the best care to my father as we live quite a long distance away from him.
He has now recovered very well from the broken shoulder but still needs support to be able to live at home, which is what he wishes and to remain as independent as possible. My father now only needs a carer to visit once a day. He sees the same carers, who have all been chosen carefully, they have got to know and understand him very well.
They are all wonderful, kind and caring and my father is happy and so are we. A very big thank you to the manager and all his team.

Reply from Mark Gettinby at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you very much for your kind words, it means such a lot to the team.

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Review from Henrietta G (Daughter of Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience

Home Instead (Havant) was recommended to me by a friend using their Birmingham branch. I contacted them because my 90year old Mother needed care in her own home morning and evening. I can honestly and wholeheartedly say that they have been just wonderful. I cannot fault them in any aspect. I was nervous

about sourcing carers but they are invaluable. They work as a team and each one has seamlessly got to know mum and her ways. There have been many times when they have done so much more than was scheduled and have caringly dealt with sensitive situations.

Reply from Mark Gettinby at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your wonderful feedback. It means so much to our amazing team of CAREGivers.

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Review from Jaqueline J (Daughter of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

My mother received very good care from this company, here carer came 4/5 times a week between 8/9 and. The full hour was given and mostly the same carer (only twice a different carer came)her carer was kind, patient and jolly in personality very important to my mother, everything I had asked to be done

was done. The office staff were also efficient and pleasant. I would rate overall service as excellent.

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Review from Maggie (Daughter of Client) published on 29 May 2018
Submitted via Website • Report

Overall Experience

Early experiences of the support and professionalism from Home Instead are very positive. Our father’s health deteriorated quite quickly in terms of needing some extra help. The responsiveness of Home Instead was extremely important and arrangements were made in a thorough and efficient manner. With

many decisions to make in a short period of time, a number of things clicked into place with the choice of Home Instead. Looking at websites initially, it was interesting to observe what stood out. For example, I liked the absence of any uniforms, tabards or t-shirts; and the company name was also encouraging as my father has always expressed his wish to stay at home. The approach to having a small team of people involved in our father’s care has been helpful and the main CAREGiver has been excellent throughout the period she’s worked with our father. As the weeks have progressed we continue to be very pleased with the responsiveness of all personnel we have been in contact with.

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Review from Caroline J (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough of the excellent support from Home Instead the ideal service for my needs.
Excellent staff always on time and utterly professional.

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Review from F W (Niece of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience

Very pleased with the help given over 2 years.

In general, staff were brilliant and if there was a small problem it was dealt with quickly. Management were always available and listened to requests, these were swiftly put into place. Thank you to all.

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Review from Chris J (Son of Client) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother received care help for a relatively short time but the general standard was good and one caregiver was excellent.

I always felt my mum was safe and treated with dignity and respect.

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Review from Quintin M (Husband of Client) published on 29 November 2017
Submitted via Website • Report

Overall Experience

Overall a very flexible service that can grow as our needs change. Lovely people to deal with and absolutely no problems.

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Review from John A (Husband of Client) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience

Home Instead have proved to be invaluable already in the 4months my wife has been a client.
Their highly professional and caring approach is to be commended. My wife now has a real 'Pal' with whom she can once again, enjoy lovely walks around the village meeting her old friends while also getting

some exercise.
Her companion has become a friend who she looks forward to spending time with.

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Review from J P (Client) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience

This being the first experience of receiving care, I have found the workers I have had looking after my various needs very helpful. Each carer has their own personality and I find that they are always agreeable with any requests that I ask them to do.

I cannot say that I don't "get on" or disagree

with any of my carers.

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Review from J M (Client) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience

I have had senior care for the last ten months and been very satisfied with all the carers. They have all been extremely kind and have helped me a lot. I look forward so much to their visits, we have a chat and then go to my local shops where we get my food shopping which they carry for me up two flights

of stairs as I cannot carry it myself.

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Review from Leila W (Wife of Client) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience

We have employed Home Instead for nearly a year and found them excellent. Have only once, some time ago, requested a change in carer. This caused no problem.

My husband looks forward to their visits to give him a shower (three times a week) and he enjoys the company of the carer who is always thoughtful.

It

is a great help to me and gives me a little break and I think we work well together. Home Instead does their best to accommdate any change we might have to make at short notice.

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Review from F W (Client) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience

I appreciate being able to stay in my own home with its familiar surroundings. It is nice to have help on hand when I need it from the same carer. I have got to know them well and trust them knowing that they have been carefully chosen by the provider, therefore I feel confident and safe with them.

My family is happy knowing that I am being cared for.

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Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Care Provided by Home Instead (Havant, Waterlooville, Emsworth & Hayling)

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