Home Instead (Havant, Waterlooville, Emsworth & Hayling)

2 St Mary's Road, Hayling Island PO11 9BY
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9.7 52 Reviews
  • Home Instead (Havant, Waterlooville, Emsworth & Hayling), Hayling Island
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Care Provided by Home Instead (Havant, Waterlooville, Emsworth & Hayling)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mark Gettinby (Director)

Funding & Fees Guide for Home Instead (Havant, Waterlooville, Emsworth & Hayling)

  • Prices

  • Available on request
Are you the Owner/Manager of Home Instead (Havant, Waterlooville, Emsworth & Hayling)? View your Advertising Options

Home Instead (Havant, Waterlooville, Emsworth & Hayling) Reviews (52)

Total of 52, showing 41-52
9.7

Home Instead (Havant, Waterlooville, Emsworth & Hayling) has a Review Score of 9.7 (9.694) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Havant, Waterlooville, Emsworth & Hayling) has 52 reviews.

Overall Experience

  • 46
  • 6
  • 0
  • 0
  • 0

Date Published

52
0
1
8
44

Review from Diana L (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An all round excellent service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E F (Daughter-in-law of Client) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law receives a weekly companionship visit from Home Instead. The big plus with this company is the consistency of the visitor so that a real rapport has been built up between them and my mother in law.
The carer is professional, kind and positive with an upbeat manner and shows an interest
in my mum in law and her conversations, which is much appreciated.

Staff

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Management

Treated with Dignity

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Review from Clare B (Daughter of Client) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Home Instead Havant to help care for my Mum. She was diagnosed with dementia in 2015, and as a family, we needed some support to help her to stay living in her home with my Dad.
Home Instead were amazing! They met with all of us and discussed exactly what Mum needed. They matched her with someone
who was able to both be a carer and a companion. Her presence in the flat enabled my Dad to get some much needed time to himself, as well as go out and do some shopping, have lunch etc, all the while knowing Mum was safe.
Nothing was too much trouble, and when we were struggling with Mum wanting to walk around outside, they arranged for someone to come once a day to take her out. When that arrangement stopped working, then we changed it again, straight away with no issues. When she needed to move into a care home, there was no problem.
I cannot recommend them highly enough, they give peace of mind with someone we can trust. Thank you!

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Management

Treated with Dignity

Value for Money

Review from Lesley S (Daughter of Client) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care service we have received. The carers are reliable, punctual and professional. They have also been friendly and courteous. If a new carer is to be sent to us, they are always formally introduced to us before they start. I would definitely recommend Home Instead to anyone
looking for care for an elderly person.

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Management

Treated with Dignity

Value for Money

Review from Harry H (Husband of Client) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is adequate and satisfactory

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Glenys G (Wife of Client) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Frontotemporal Dementia, a condition that affects his ability to speak or take part in a conversation. This had proved a huge stumbling block with most agencies when trying to find a suitable companion for him. Home Instead has a unique approach to caring. They actually take the time
to research the client so that the service provided is tailor made so to speak. I didn't want a carer for my husband he needed a companion and that's exactly what he's got. His companion certainly goes the extra mile to ensure my husband can once again enjoy some of the activities he once loved. Badminton, the Golf driving range, walks, museums or just a coffee somewhere, nothing is too much trouble, it's all about my husband and what makes a difference to him for those few hours. Thank you Home Instead for really caring about someone who is very special to me.

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Treated with Dignity

Value for Money

Review from M J (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service from the carer and support from the company have resulted in a satisfied client.

Reply from Mark Gettinby, Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Thank you for your kind review. It means such a lot to the team.


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Treated with Dignity

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Review from Angela G (Wife of Client) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with service and staff.

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Management

Treated with Dignity

Value for Money

Review from Scott H (Client) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lots of carers previously, I think Home Instead Senior Care (Havant) are very good.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia C (Daughter of Client) published on 2 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using 'Home Instead' to provide daily care for my elderly mother, I have been very impressed by the service they provide. The carers are alway punctual, we have a limited number of regular carers which my mother likes, they are alway attentive to her needs, treat her with dignity and have
a great deal of patience in facing daily challenges. They alway keep me informed of her well-being. I cannot recommend this company too highly.

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Review from Carol S (Wife of Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not have wished for better care which was given to my husband. The staff were fantastic and did the job with pride and care. I only wished I had them from the very beginning, I think my husband would of got on really well with them as well. I really cannot praise them and thank them enough.

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Treated with Dignity

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Review from Johanna D (Client) published on 4 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were extremely friendly and personable and took the time to listen well to the needs of the client - my father-in-law. They responded and matched him very well to a certain few carers. They were flexible with modifications to suit the client as we started along the journey. They are always on
the other end of the phone. Many many thank you's.

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Treated with Dignity

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is calculated as follows: ( (42 Excellents x 5) + (5 Goods x 4) ) ÷ 47 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Havant, Waterlooville, Emsworth & Hayling) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Havant, Waterlooville, Emsworth & Hayling) to verify any information. View our terms and conditions. Home Instead (Havant, Waterlooville, Emsworth & Hayling) has a Basic Service – more info.