DICE Healthcare Ltd

20 Woodhouse Road, Mansfield, NG18 2AF
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8.8 21 Reviews
  • DICE Healthcare Ltd, Mansfield
DICE is an acronym for dignified, individualised, compassionate, exceptional healthcare.

Founded on the principles of safe, high quality care, DICE Healthcare is a home care agency with a difference. As two of the directors are nurses and the other is an IT specialist testing and developing new telehealth products, the organisation is able to offer care in the continuing health and social care market.

DICE Healthcare recognises that each client is an individual and strives to deliver excellent, yet affordable care at home delivered by fully trained, competent and caring staff.

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Care Provided by DICE Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • DICE Healthcare Limited
  • Person in charge
  • Jaine Webster (Registered Manager)

Funding & Fees Guide for DICE Healthcare Ltd

  • Prices

  • £26.00 per hour

  • This is a competitive and realistic rate for the Excellent care delivery we provide to our clients.

DICE Healthcare Ltd Reviews (21)

Total of 21, showing 1-20
8.8

DICE Healthcare Ltd has a Review Score of 8.8 (8.757) out of 10, based on 6 reviews in the last 2 years. Over all time DICE Healthcare Ltd has 21 reviews.

Overall Experience

  • 16
  • 3
  • 0
  • 1
  • 1

Date Published

21
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15

Review from A N (Father of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the carers are very good with our son and treat him with respect and dignity. There are times, more so in the morning when the care seems rushed as they have to get to the next client.
Not good at telling us when creams, toothpaste etc are empty. Sometimes, shower not switched off at the wall,
sink not emptied and flannels squeezed. This is basic stuff.
Other family members have medical issues and don't feel that this is allowed for/factored in. Whilst son is client, need to be aware of wider family situation as have had circumstances where the family member has been collapsed on floor and carers have had to go to next client. Would help if in such circumstances (rare) they could stick around to provide extra support for our son e g. given him his breakfast.
Don't feel that management take well to feedback that is not positive. Come across as very defensive and don't like it. Need to accept that occasionally stuff does go wrong and we have right/duty to tell them.

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Review from Jessica H (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

DICE Healthcare Ltd provide care to a very high standard. Carers do have a limited time for care and often as a client, you feel that you are being rushed, plus you feel you are a job to be done. The team as carers we have treated us as a person not just a number. They make you feel valued and cared
for.

Reply from lisa crewe, care coordinator at DICE Healthcare Ltd

Thank you for sharing your experience. We value each and every one of our clients and aim to provide quality person-centred care. We have a great team of staff trained to a high standard and our focus is always on our clients and the care we deliver. Once again many thanks for the kind comments.


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Review from M M (Daughter of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer - an asset to DICE.
Very polite, kind, Goes beyond her job to leave everything tidy.
Fits in well with carers, family and Mum.

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Review from P K (Daughter of Client) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

DICE Healthcare were used as we needed care at specific times. They completely bypassed the agreed times and arrived much later on several occasions, causing my mum distress. When a carer turned up two hours late, she said the office knew about it as she specifically could not work the pre-agreed breakfast
time. Neither my brother nor I were informed that the times that were agreed with DICE when we hired them could not be stuck to. DICE arranged getting Mum’s medication picked up from the chemist (an extra half hour charge), again without informing myself or my brother (the bill payers). Mum changed it back to the chemist delivering it as soon as possible when I explained this to her. I saw the small print of the contract they had made Mum sign of '£2.50 per every five minutes cost for agreed overtime'. Called the office about this and was spoken to very rudely by one of the guys. I gave notice to terminate the contract immediately. DICE - please keep your reply professional and non-inflammatory.

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Review from J F (Grandson of Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always smart and presentable, they take my grandma shopping and it is the highlight of her week. Grandma enjoys going out and being part of the community. She always looks smart and the house is always kept tidy. I would recommend the carers to anyone looking for peace of mind for a loved
one.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Thank you for taking the time out to fill a review card out. As a dedicated team, we value any feedback we can get. Thank you for your kind comments and positive review.


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Review from T D (Husband of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dice carers must be the best there is. They are very polite and know how to do their job. They will do anything you ask them. I cannot praise them enough.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Thank you for your lovely review. It’s a pleasure to be able to support you and your loved one.


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Review from G O (Husband of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with my wife's care. The staff are all helpful, kind and loving. My wife usually responds well to the carers, and I feel reassured that she is in safe hands.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Thank you for your lovely review. It’s a pleasure to be able to support you and your wife. I’m pleased to say your wife has settled with her carers and is happy and feels safe.


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Review from Sharon N (Mother of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These are my son's points; I like the carers, they treat me like an adult and with respect. Respect and dignity are given when giving care. He will say what he wants and I let the carers know when I am not happy. Carers ask me if everything is alright at all times.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Hello Sharon
Thank you for the kind comments. We aim to deliver the best possible care to each and every one of our clients. We are really pleased your son is happy with the care. It is a joy to be part of his life and to be able to support him the way we do.
Many thanks


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Review from Michael A (Client) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Setting up the service was simple. The carers were trained well and always prepared to help with domestic tasks (making the bed, hanging out the washing, cat litter tray etc.) without complaint and usually with enthusiasm. Medication was correctly given and concern was expressed over my health. I was
pleased with the care I received.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Hello, thank you for your kind words and for taking the time out to complete a review for us. Our priority is delivering top-quality care and comfort to those who need us. Thank you, Lisa.


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Review from J B (Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the carers very friendly, caring and professional in their job. They are always there for me with any help I need or support. Keep up the good work.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Hello,
Thank you for your kind words and taking the time out to complete a review for us. It's always nice to hear that we are doing a good job. Our priority is delivering top quality care and comfort to those who need us.
Thank you
Lisa Crewe
Care Coordinator


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Review from K H (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolute terrible company. Team leaders are very rude and sarcastic.
My father had care tablets missed many times and half left in blister packs on many occasions, leaving the door unlocked and replacing the key in the safe still unlocked.
Catheter bag latches not opened so can drain into the night
bag causing almost exploding bags.
When my father had COVID company refused to go deal with him leaving him with no care. Would not recommend these to anybody. Absolute disgrace on all levels.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

I am really sorry you have felt the need to publish such a damming review without first giving us the opportunity to sit down and have a conversation.
Our terms and conditions, complaints procedure are all set out in the brochure you received when instructing us to provide care for the client.
All reported concerns or issues are acted on and in this case, only one concern has been raised with us of which was dealt with, the staff member of which you highly regard.
It is our policy as discussed to cease visits while a client has COVID due to other vulnerable clients being seen. Risk assessment carried out and discussed states that in the absence of care provision the client would be well cared for by family.
The client has capacity and to date has been very happy and satisfied with the care provision provided.
Please contact us if you wish to discuss the matter further.
Many thanks


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Review from U R (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is first-rate. Kind, reliable, skilful and very comfortable.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Good afternoon,
Thank you very much for the lovely comments.
Lisa


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Review from Liz M (Daughter of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

DICE are an excellent care company. My mum has been treated with the utmost respect and care for nearly three years following her stroke. The staff are absolutely fantastic in dealing with her very complex needs, they also check that my elderly dad is coping with things. The office staff are supportive
of me as her carer. I know I can ring them for advice. I cannot praise the company enough and would recommend them without any doubt.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Hi Liz,
Thank you so much for your kind words, it's lovely to hear that we are doing a good job and the staff are taking care of your mum.
Thank you.
Lisa


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Review from M M (Wife of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found DICE Healthcare reliable, helpful and professional. Management is happy to be contacted and to adapt arrangements to the client's changing needs. Carers are all pleasant, calm and reassuring and do a thorough, careful job, noting every change in the client's condition and checking equipment
before and after use. We are more than happy with our experience with DICE Healthcare.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Thank you so much for the lovely comment. It's our pleasure to take care of your loved one.
Many thanks,
Lisa


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Review from S N (Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care I am receiving.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Thank you, always nice to have positive feedback.
Lisa


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Review from Lesley B (Daughter of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice staff and carers are great and so lovely with my mum. Always on time and all jobs done. It gives me great peace of mind knowing my mum is looked after.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Thank you, Lesley, for your kind words. At DICE we always put our clients first and are passionate about what we do.
I will pass your kind word and thanks to our care staff.


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Review from Barbara M (Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The time spent with me this week has been all that was required with very good and pleasant carers. Very pleasant and helpful for all that I needed. I would like to say that if I did need more in the future I would contact them.

Reply from Lisa Crewe, Care Coordinator at DICE Healthcare Ltd

Thank you for submitting a review card. It was very clear that you didn't need our support at this current time however if you feel you need us in the future please don't hesitate to contact.us. We are happy that you are able to remain in your home and continue to be fully independent. We wish you well.
Dice Healthcare


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Review from Douglas B (Client) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have are very good and treat you with respect, I have a bath every day (because I am tall) they go and help my wife with doing my breakfast and if any washing needs hanging up the do it, which helps both of us. We have a very close relationship with all those that come.

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Review from Peter B (Son of Client) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Straight after an eye operation, it was clear that my mother needed help to administer a complicated regime of eye drops. My sister and I were very fortunate in finding Dice Healthcare. I went to meet members of the team and got a warm reception where I was able to discuss my mum's needs.
Importantly
Dice carers are able to administer eye drops rather than just supervise. It seems staff are trained in some other nursing-type procedures too. We were able to quickly set up a package of care with them. They helped us through a very difficult time and were patient in helping my mum get used to the frequent calls. Since then Dice have been extremely helpful in allowing us to establish an ongoing package of care as per my mum's needs with some need for privacy and independence involved.
As someone with a background in healthcare myself, I can confidently say I have found all the staff professional and caring and find my mum well looked after when I visit. I also am kept informed when I need to be.

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Review from S J (Client) assisted by family/friend published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new team/company very professional, pleasant and caring. Nothing is too much trouble and goes above and beyond what they are required to do. It was a good move finding this company. Always turn up on time. We also have the same cares which is good so they get to know the routine and me as a person,
as I do them.

Reply from Jaine Webster, Service Manager at DICE Healthcare Ltd

Thank you for your comments, Sally. They are much appreciated.


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Current Review Score: 8.8 (8.757)

Overview of Review Score

The Review Score of 8.8 (8.757) out of 10 for DICE Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.257 for DICE Healthcare Ltd is calculated as follows: ( (22 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 35 Ratings = 4.257

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for DICE Healthcare Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Stephanie Goodall

Job Title: Registered Manager/ Director

Joined: 2015

Stephanie is the registered manager at DICE Healthcare, as well as being a company director for the organisation. Between the directors they have many years experience working in the National Health Service in various job roles. Stephanie's include clinical work at nurse practitioner level, staff and project management, training officer and she also has previous experience as a CQC inspector.


No image found

Doreen Webster

Job Title: Director

Joined: 2015

Doreen is a company director and is a registered Chartered Institute of Environmental Health trainer. Doreen also has an Honours degree in education and a Masters degree in Public Health. Between the directors they have many years experience working in the National Health Service in various job roles, Doreen's experience include teaching nursing students, Head of Training, Service manager and Clinical manager.


Jaine

Jaine Webster

Job Title: Service Manager

Joined: 2015

Jaine joined us after leaving the police force as the service manager at our organisations head office in Mansfield. She has previous experience as a care and support worker. Jaine is partly responsible for the management of our care services and the welfare of our staff throughout Mansfield and the surrounding areas. Jaine is currently completing her level 5 in Leadership and Management in care and support services.


Frequently Asked Questions about DICE Healthcare Ltd

What Type of Services does DICE Healthcare Ltd offer?

DICE Healthcare Ltd offers Home Care.

How many Carers does DICE Healthcare Ltd employ?

DICE Healthcare Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact DICE Healthcare Ltd to verify any information. View our terms and conditions. DICE Healthcare Ltd has an Enhanced Service – more info.