DICE Healthcare Ltd

20 Woodhouse Road, Mansfield, NG18 2AF
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8.8 21 Reviews
  • DICE Healthcare Ltd, Mansfield
DICE is an acronym for dignified, individualised, compassionate, exceptional healthcare.

Founded on the principles of safe, high quality care, DICE Healthcare is a home care agency with a difference. As two of the directors are nurses and the other is an IT specialist testing and developing new telehealth products, the organisation is able to offer care in the continuing health and social care market.

DICE Healthcare recognises that each client is an individual and strives to deliver excellent, yet affordable care at home delivered by fully trained, competent and caring staff.

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Care Provided by DICE Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • DICE Healthcare Limited
  • Person in charge
  • Jaine Webster (Registered Manager)

Funding & Fees Guide for DICE Healthcare Ltd

  • Prices

  • £26.00 per hour

  • This is a competitive and realistic rate for the Excellent care delivery we provide to our clients.

DICE Healthcare Ltd Reviews (21)

Total of 21, showing 21-21
8.8

DICE Healthcare Ltd has a Review Score of 8.8 (8.757) out of 10, based on 6 reviews in the last 2 years. Over all time DICE Healthcare Ltd has 21 reviews.

Overall Experience

  • 16
  • 3
  • 0
  • 1
  • 1

Date Published

21
2
2
6
15

Review from R M (Client) assisted by family/friend published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Turn up on time, best care home ever had, good communication, high standard of provisional care.

Reply from Jaine Webster, Service Manager at DICE Healthcare Ltd

Thank you for taking the time to review us. We appreciate your comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.757)

Overview of Review Score

The Review Score of 8.8 (8.757) out of 10 for DICE Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.257 for DICE Healthcare Ltd is calculated as follows: ( (22 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 35 Ratings = 4.257

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for DICE Healthcare Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Stephanie Goodall

Job Title: Registered Manager/ Director

Joined: 2015

Stephanie is the registered manager at DICE Healthcare, as well as being a company director for the organisation. Between the directors they have many years experience working in the National Health Service in various job roles. Stephanie's include clinical work at nurse practitioner level, staff and project management, training officer and she also has previous experience as a CQC inspector.


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Doreen Webster

Job Title: Director

Joined: 2015

Doreen is a company director and is a registered Chartered Institute of Environmental Health trainer. Doreen also has an Honours degree in education and a Masters degree in Public Health. Between the directors they have many years experience working in the National Health Service in various job roles, Doreen's experience include teaching nursing students, Head of Training, Service manager and Clinical manager.


Jaine

Jaine Webster

Job Title: Service Manager

Joined: 2015

Jaine joined us after leaving the police force as the service manager at our organisations head office in Mansfield. She has previous experience as a care and support worker. Jaine is partly responsible for the management of our care services and the welfare of our staff throughout Mansfield and the surrounding areas. Jaine is currently completing her level 5 in Leadership and Management in care and support services.


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