Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
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9.9 120 Reviews
  • Gleberry Support, Hinckley
Gleberry Support - Hinckley (formerly known as Prestige Care 247) was formed in April 2013 with the aim to support the local community live life to the fullest and provide support with daily needs and goals.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Assessments will be completed by an initial assessment to ensure staff can meet all care and social needs. This normally takes around 30-60 minutes.

Gleberry Support Hinckley is unable to accept packages without an initial assessment being carried out.

During the assessment staff will discuss the following:

Care needs and wants
Any risks
The times required

Please get in touch to find out more.

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Care Provided by Gleberry Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prestige Care 247 Ltd t/c Gleberry Support HInckley
  • Person in charge
  • Sethekeli Nkomo (Manager)

Funding & Fees Guide for Gleberry Support

  • Prices

  • Please get in touch to find out more

Gleberry Support Reviews (120)

Total of 120, showing 1-20
9.9

Gleberry Support has a Review Score of 9.9 (9.920) out of 10, based on 38 reviews in the last 2 years. Over all time Gleberry Support has 120 reviews.

Overall Experience

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Date Published

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Review from C C (Client) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular staff member is always professional, courteous and friendly. I am no food expert, but mine always feel better after his visit.

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Review from Philip S (Husband of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful and pleasant when helping my wife have a shower.
The only problem was on one occasion someone came who had never been before, which was difficult! Usually, we have one of 2 or 3 people whom we know.
Also, occasionally they arrive a bit late, but usually not a problem unless
we are going out at a particular time.
Excellent emergency service also. We have needed help to lift my wife off the floor after falls on 3 occasions and someone has come each time within 30 mins or less. Office staff are also always very helpful and pleasant on the phone.

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Review from Robert E (Brother of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at Gleberry for their unstinting support for my sister during a difficult time for us all.
The professionalism and personal care were of the highest standard.
The physical and practical support was matched by the warm and friendly way in which it was delivered.
Thank
you again.

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Review from J H (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the wonderful care our mum received at such very short notice over the holiday period! We spoke to the manager late Saturday afternoon with my mum and the care started Sunday morning. Gleberry was wonderful, kind, helpful and caring. Thank you!

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Review from Anne B (Wife of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glebeery Support has provided excellent care for my husband who had Dementia. All the carers have been so kind and understanding during all the stages of the Dementia including end-of-life care and have supported me too during this difficult time. I would recommend them to anyone, my husband could not
have received any better care.

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Review from Susan D (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is fiercely independent but has deteriorating health. Our first step to getting some support in the home has been the highly recommended Gleberry Support. I have been so impressed by the support my mum has received from the amazing staff, with their kindness and understanding of her situation.
One of the staff even supported us in getting a hospital bed. The ladies are punctual, come in with a smile on their faces, will do anything requested and are so kind to my mum. The manager is even trying very hard to adapt the times of visits to my mum's routine. I cannot fault this service and it is a huge relief to me as I live far away from Burbage.

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Review from C C (Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer provides a friendly and efficient service and we value his expertise. He is well-organised and offers valuable advice.

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Review from Penelope F (Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What nice, kind and considerate people they are. I cannot fault them at all. They ask me if I have taken my medication and if I want anything to eat. They tolerate my daft dogs. I have no complaints at all. I consider myself very lucky to have them as my carers. I have been encouraged to go out, which
I had stopped doing, and have been taken to meet other people.

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Review from Waleed E (Husband of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and needs care at home. I have used Gleberry Support for a few months now and I am very pleased with the service and the carers. Easy communication on message. If I need a carer urgently they do their best to provide one the same day. Very reliable service and I recommend it.

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Review from Linda C (Wife of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We consider ourselves very lucky to have Gleberry caring my husband. All the staff are courteous and pleasant and the carers are great with my husband, they are kind and nothing is too much trouble. They make our lives so much easier.

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Review from M F (Nephew of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say what great care my aunt has been getting from Gleberry Support.
They have really gone the extra mile in supporting my aunt who has had a lot of extra help needed over the last few weeks.
Really appreciated by us all, many thanks.

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Review from J B (Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've received care from this company and I'm very satisfied with the care that I've been given. The ladies are polite and very experienced. The company has trained these ladies very well and to a very high standard from personal care to shopping for toilet roll.
I would recommend this company if your
loved one needed help. The rates are reasonable and what you receive is quality and kindness from this company. So if you are thinking of care get in touch, like me. I'm happy and delighted with the service.

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Review from J W (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Please with the care. I would use them again.

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Review from L B (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry Support carers are absolute angels. As a carer for a mum who has mixed dementia and can be aggressive, the carers have been a godsend. When Mum refuses for them to help her, they will try different ways to get around the problem. They think outside the box. They also help with changing the
bed, laundry, washing up, and hoovering. This all helps to take the pressure off. All the carers have lovely personalities and genuinely care for Mum. I definitely recommend Gleberry. All the staff are friendly and supportive. We couldn't ask for more.

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Review from L S (Niece of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Gleberry to be really helpful and supportive. I know they’ll always be there when I need them. The service users were really good with my uncle and supported him well. They would provide him with personal care and support, companionship and take him out for meals and trips. My uncle
really liked the staff and managers alike.
Unfortunately, my uncle passed away in December but the manager who visited him on the day he died stayed with him and me until after he passed away. This I feel is going above and beyond and I really appreciate their support during this difficult time. I’d highly recommend them to anyone.

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Review from Alan B (Son of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediate service, friendly and courteous
Took a lot of pressure off of me knowing that my mum was being looked after. Excellent value and great communication. Dealing with dementia is not an easy job!

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Review from Katie S (Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glebery offers amazing care for my mental health. They enable me to get out and about. They work around my individual needs to enable me to live more independently. The support workers are kind and caring and go above and beyond to help me feel cared and supported. They take me to appointments, help
with the housework and also their social groups means I'm able to get out into the community while feeling supported. The social activities enable me to meet other clients. With a wide range of different activities including going out for food, playing bingo or even to the garden centre. This helps me to feel supported and enjoy the time out. They also manage my medication to enable me to be safe and dispense my medication with ease. Not only do they offer the hours of care they also support me by phone which is always nice to know. Highly recommend to offer individual care.

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Review from H A (Wife of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the service I received from Gleberry Support enough. They were able to provide carers within 24 hours when I was finally able to bring my husband home from hospital. My husband got on really well with the young man allocated to us, and the young lady who took over. They were caring, conscientious
and professional, treating him with dignity and gentleness.

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Review from Marion C (Power of Attorney of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed Gleberry for two and a half years, the contract has run smoothly throughout, with all relevant information and care notes regularly reviewed and updated. The care notes app was updated accurately on each visit. Variations in needs were actioned and acknowledged quickly. All carers were
well-trained, professional and pleasant. The care team didn't change much over time so care user got to know them as friends. Their smiles, conversation and company gave comfort during her long illness. The carers were alert to any additional needs and worked as a team with family and professionals. The care user's needs were the sole priority and nothing was too much trouble when occasionally flexibility in care plan was needed. Sadly our care user passed away and the kindness and sympathy was also extended to family.

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Review from Richard A (Son of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent reliable service complimented by efficient, well trained and friendly staff, where nothing is too much trouble. Staff become friends and part of the family. Involving the wider family and great communication takes the pressure off the relatives, knowing professional care is always available.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Gleberry Support is calculated as follows: ( (206 Excellents x 5) + (18 Goods x 4) ) ÷ 224 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Frequently Asked Questions about Gleberry Support

What Type of Services does Gleberry Support offer?

Gleberry Support offers Home Care.

How many Carers does Gleberry Support employ?

Gleberry Support employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gleberry Support to verify any information. View our terms and conditions. Gleberry Support has a Platinum Service – more info.