Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
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9.9 120 Reviews
  • Gleberry Support, Hinckley
Gleberry Support - Hinckley (formerly known as Prestige Care 247) was formed in April 2013 with the aim to support the local community live life to the fullest and provide support with daily needs and goals.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Assessments will be completed by an initial assessment to ensure staff can meet all care and social needs. This normally takes around 30-60 minutes.

Gleberry Support Hinckley is unable to accept packages without an initial assessment being carried out.

During the assessment staff will discuss the following:

Care needs and wants
Any risks
The times required

Please get in touch to find out more.

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Care Provided by Gleberry Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prestige Care 247 Ltd t/c Gleberry Support HInckley
  • Person in charge
  • Sethekeli Nkomo (Manager)

Funding & Fees Guide for Gleberry Support

  • Prices

  • Please get in touch to find out more

Gleberry Support Reviews (120)

Total of 120, showing 21-40
9.9

Gleberry Support has a Review Score of 9.9 (9.920) out of 10, based on 38 reviews in the last 2 years. Over all time Gleberry Support has 120 reviews.

Overall Experience

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Date Published

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Review from Bruce S (Partner of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are really lovely people who are so patient-focused. They are companionate, empathetic and caring. They don’t just do what is needed for the patient, but help me too. Like help changing a bed or loading a dishwasher, for instance. If there is time at the end of a visit, they will spend
it in conversation with us. It all makes it all so much more personal, and helps us to get to know each other better. Some days we require the caring to be earlier than others, they are able to accommodate these needs too. I would have no problem in recommending them to others. They are truly excellent. The management team are also very approachable, engaging and so very helpful. I have nothing but praise for them all.

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Review from Andrea C (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always communicative with us about any issues and will often go out of their way for Mum. Mum has never complained about any one of the ladies and always has positive things to say about the carers.

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Review from Susan M (Daughter-in-law of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry Support cared for my father-in-law and mother-in-law for several years. During this time, their staff members were courteous, caring and efficient. Timekeeping was good and they were always prepared to make extra visits whenever necessary, even at short notice. They treated my in-laws with
good humour, cheerfulness and sensitivity, always preserving their dignity. I would not hesitate to recommend them.

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Review from Lisa B (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry is an excellent care company and provides companionship and care to my mum. They are always ready to help out at short notice. Their care is very safe and secure, and I don't feel worried about my mum when I am working.

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Review from Rachel S (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry was recommended to me by a friend. I’m glad they were; the staff are always so polite, kind, and helpful. They are always at the end of the phone, and nothing ever seems like too much trouble. Thank you, Gleberry- a great company!

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Review from Tom J (Grandson of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly grandfather found himself in sudden need of support following illness. Gleberry came round to do an initial assessment at extremely short notice the evening we made first contact, which was the first sign of the dedication and quality of the service. From there we found all the carers and
management to be kind, friendly and professional. They assisted with all aspects of arranging care, including live-in care for grandad and we felt in safe hands throughout. Overall I was blown away by the service and would recommend to anyone.

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Review from Lynn S (Daughter of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the services of a chiropodist provided by Gleberry Support. My mum refused any help/care and her toe nails were in a dreadful state. The Chiropodist came to my mum's home on two occasions and did a great job on her toe nails. He is such a lovely man - very happy and smiley, patient, calm and
kind. He succeeded where I had failed. I wouldn't hesitate to recommend him and it was well worth the money for this service. Unfortunately, my mum has now been admitted to a residential care home and will probably be having a different chiropodist. However, well done and thanks to the chiropodist for doing a great job!

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Review from Tara M (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to Gleberry Care for caring for my father! What a journey it’s been - without your support, my dad would not cope on his own in his home. Your care has allowed my dad to live in his own home with the support of his lovely carer!
When my father went into a care home, he was so unhappy!
I was recommended your care company, and when I made a phone to you, your service gave me lots of advice and support. You’ve helped my dad with meetings with adult social care and NHS health!
My dad continues to enjoy the comfort of his own with your 24/7 care! Thank you again!

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Review from Linda R (Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough. Every carer is highly trained, professional, pleasant and extremely helpful. Always punctual and polite. Nothing is too much trouble. Most important of all, they really care. Thank you all so very much.

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Review from Pauline A (Wife of Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, the client, is totally dependent on his prestige carers for his personal care, his safety and his dignity. All staff are cheerful, polite and pleasant, they treat us with respect and kindness but are never intrusive. I find the service they provide very professional and value their support.

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Review from Helen T (Daughter of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care delivered to my father over the months carers tended to him in difficult situations at times. Communication was also good. Regular care reviews happened as well as attention to detail. Staff are usually punctual and very reliable, housework was done to a good standard,
although cooking was not a strong skill. Staff were attentive but some could have been more interactive as they were there for long periods of time. I knew my father was safe and well looked after in their care. A great service, I would recommend it to anyone, they are a can-do company.

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Review from Wendy B (Wife of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is showered twice weekly.
He is always treated with respect, kindness and patience by his caregivers.
All staff at Gleberry I have spoken to are very professional, friendly, willing to spend time to listen to my comments, make helpful suggestions to assist me.
I am very satisfied with
the help both my husband and I have received from the Gleberry team. Many thanks.

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Review from Karen B (Wife of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a sit-in carer once a week for six months so that I could have some ‘me’ time. He had the same lovely carer every week who talked to my husband and did what was asked while I was out. My husband was happy with his carer which meant I didn’t have to worry. The carer always arrived on time
and had time to chat with me too, he was very professional and informed me of any issues. Unfortunately, my husband suffered a stroke and after spending time in hospital, has since had to go into a nursing home but the office text me on numerous occasions to see how my husband was getting on, even though they were no longer caring for him. I would highly recommend this care provider.

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Review from Roger Y (Son of Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been well-cared for, the caring staff have been very receptive to our suggestions to make his care more personal without impacting their own professionalism. It became evident that they really cared, supporting both Dad and ourselves as a family.

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Review from Jenny G (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I used the care company from January 2022 to October 2022 for my elderly mother and was pleased with the level of care she received. It was a difficult time following Covid to find any availability in care, and I was grateful they were able to accommodate my mother’s needs.

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Review from Helen M (Mother of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I changed to this agency last September after a poor experience with another! It has gone beyond my expectations in so many ways! The carers are fabulous, dedicated professionals who are so good with my adult daughter! Being a full-time carer and working full-time is never an easy job but Gleberry has
removed all the stresses I didn’t need to have. It is managed extremely well and communication is always excellent.
Thank you.

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Review from Julie S (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this care provider, very approachable in all aspects and nothing was too much trouble for them. Sadly, I have lost my mum now, but she loved all her carers and they actually took time in talking to her and didn’t rush, they used to make her laugh a lot but were very professional
as well. I used to ring to ask at short notice if they could do an extra call... no problem. For me and my mum, they are exceptionally good at what they do because they actually care.

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Review from L G (Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very friendly and professional. He really helps to sort my feet out. He takes his time and does a very good job. Would definitely recommend him to anyone. I’ve been having the carer for a few years now.

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Review from Karen N (Mother of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management have been very supportive and very friendly.
They have worked with us as my son's circumstances have changed, they have been very professional.
We would definitely recommend them.

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Review from Angela W (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gleberry Support Hinckley are providing foot care for our wheelchair-bound disabled daughter who resides in a care home.
They are professional in their approach, considerate of her condition and reliable in attending her each visit.
The quality of work is excellent and her foot condition has improved
dramatically since commencing the visits to her.
The staff member is considerate and inspires confidence.
He makes her feel at ease and she is happy whilst he carries out the treatment.
Carry on the good work

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Gleberry Support is calculated as follows: ( (206 Excellents x 5) + (18 Goods x 4) ) ÷ 224 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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