Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
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9.9 120 Reviews
  • Gleberry Support, Hinckley
Gleberry Support - Hinckley (formerly known as Prestige Care 247) was formed in April 2013 with the aim to support the local community live life to the fullest and provide support with daily needs and goals.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Assessments will be completed by an initial assessment to ensure staff can meet all care and social needs. This normally takes around 30-60 minutes.

Gleberry Support Hinckley is unable to accept packages without an initial assessment being carried out.

During the assessment staff will discuss the following:

Care needs and wants
Any risks
The times required

Please get in touch to find out more.

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Care Provided by Gleberry Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prestige Care 247 Ltd t/c Gleberry Support HInckley
  • Person in charge
  • Sethekeli Nkomo (Manager)

Funding & Fees Guide for Gleberry Support

  • Prices

  • Please get in touch to find out more

Gleberry Support Reviews (120)

Total of 120, showing 81-100
9.9

Gleberry Support has a Review Score of 9.9 (9.920) out of 10, based on 38 reviews in the last 2 years. Over all time Gleberry Support has 120 reviews.

Overall Experience

  • 108
  • 11
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Date Published

120
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13
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85

Review from Annette R (Daughter of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Prestige Care in the period between Christmas and new year hoping that they would be able to provide care for my mum to facilitate her discharge from hospital, expecting a suggestion for care to start in the new year. Prestige Care attended to assess my mum on new years day and to her great
relieve, agreed to begin her package of care on the same day.
The carers visiting my mum were always very friendly, caring and supported her recovery. Mum felt that she could not have received better care.
If the need for care for my mum arises again, she would not hesitate in contacting Prestige care again.

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Review from Lorna W (Sister of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care currently provides care for my terminally ill sister. My sister's wish was to pass away in her own home. Prestige Care offered a care package that fitted my sister's needs. The staff were always willing to fit in with family, who were able to provide some of the care required. Friendly
and helpful staff provided professional, flexible service.

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Review from S G (Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are competent and very friendly. Nothing is too much trouble.

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Review from M J (Client) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care for the past 7 months and I find the staff very helpful and very kind to me as they escort me to do my shopping and go to temple. I am very pleased with their support.

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Review from Kay (Daughter of Client) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care has been so very caring, understanding, professional, reliable, helpful. I highly recommend them. They have been terrific, 2 members of staff in particular, but, all the staff I encountered were all very caring indeed. Thank you all so very much. I simply cannot thank you all enough.

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Review from Fiona B (Mother of Client) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to Prestige Care 247 for delivering such a professional and reliable service. The management and carers are very kind and helpful. My son is very happy with the way he is looked after- with dignity, respect, compassion and friendliness.
We really appreciate the flexibility and responsiveness
of the service. Knowing that my son is in good hands gives us peace of mind and allows his much-needed independence and dignity. We could not ask for a better care company to help our family.

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Review from Lesley W (Daughter-in-law of Client) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate everyone at Prestige Care highly enough. After an acute onset of illness, our family were at crisis point when we were needing to be with father-in-law for 24 hours as he was very confused, unable to eat and drink and completely immobile. He became unsafe to be left after falling 3 times
in just 4 hours. After a telephone call, 2 managers came out immediately and assessed our needs and rearranged all Staff Rotas to be able to support us the very next day and as the needs changed again altered things for us. This helped avoid a hospital admission as well as a nervous breakdown for me! Nothing has been too much trouble and they are still willing to alter things to cater for our needs. I cannot thank them highly enough.

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Review from Ian P (Client) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Currently happy with the service provided. Arrive on time, polite and helpful. Endeavour to make sure my mother's dignity is respected.

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Review from Mike G (Son of Client) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care 247 have been assisting my parents now for 6 weeks. We have been very impressed with their empathy and understanding - both parents have forms of dementia. Helping around the house and sitting and talking with them for an hour has proved invaluable. The ability to receive daily updates
is particularly useful, providing a direct link with our parents. We were concerned that our parents may not want carers, or perhaps not get on with them - we should not have worried. Prestige are well-liked and we've had a couple of minor 'emergencies' out of hours, which Prestige have dealt with brilliantly. We had a four-weekly review and will repeat that in future to make sure that we continue to maximise the benefits of working with Prestige Care 247.

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Review from Joanna B (Daughter of Client) published on 13 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used the service to provide some support for mum whilst I was on holiday. Everyone from the agency was very friendly and the set up was easy. Mum was very impressed with the service. She had 6 visits over 2 weeks and saw the same person for all but one visit. They did a little bit of shopping and provided
company. Will definitely use them again to provide myself and my husband peace of mind whilst we are away.

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Review from Jackie D (Niece of Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Prestige twice daily at the weekends to check up and offer support to our elderly aunt who lives in her own home and suffers with dementia. Our aunt is generally self-caring but needs reminders to get herself a proper meal (Prestige help with this) to drink regularly and take her medication.
Auntie loves the visits from the care team and is assured that someone is going to 'pop in' for a chat and a cuppa. We, as relatives, have the knowledge that if anything is wrong or Auntie is not well we will immediately be contacted, we get regular updates throughout the weekend direct from the carers who visit and have the peace of mind to know that should we go away on holiday or away for the weekend they know Auntie and her wishes.

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Review from N M (Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very pleasant helpers. They do their job pretty satisfactorily.

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Review from Patricia M (Wife of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who is the service user, and I have been very satisfied with the service provided by Prestige since we started using them about a year ago. The staff who have looked after my husband have always been very kind, helpful and professional.

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Review from Lynnette L (Daughter of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Prestige 24/7. The staff are really nice and Dad received great care from them. Communication is excellent and they were very responsive to any changes that we asked for.

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Review from Lesley R (Daughter of Client) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company was recommended to me by someone who had used them previously. I have been using Prestige since Jan 2019. I cannot praise them highly enough. My parents both have Alzheimer's and in addition, my dad has Parkinson's. The office staff are very friendly, accommodating and flexible
for my requirements. The care staff are excellent, they arrive on time and stay for the full time they are supposed to be there for. And if they have completed the care needs they will complete other tasks that need to around the house. Absolutely brilliant.

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Review from Andrew B (Son of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been under the care of Prestige 247 since September 2017 and the service it provides is excellent. The carers are very efficient, empathetic and professional. They contact other agencies (district nurses, doctors and hospitals) on my behalf if necessary and have even visited my mother
during short stays in local hospitals, which maintains their continuity of care. They offer a very personal service and are contactable 24 hours a day with a call out service if needed.
I've recommended Prestige 247 to other people who've asked me if I know a care company that is reliable and offers a high level of service.

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Review from Nicholas C (Son of Client) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Prestige Care for four weeks now and so far they have been very reliable and on time as promised. Where there is a member of new staff, they accompany an existing member of staff for training purposes and this has proved invaluable for continuity and professionalism. An excellent
care company who we would have no hesitance in recommending.

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Review from Caroline E (Daughter of Client) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly recommend Prestige Care. They are providing a very professional and caring service to my mother. She really looks forward to their visits.

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Review from Charles H (Son of Client) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, accessible and flexible, the Prestige Care 247 team have been fantastic in caring for my ageing father who also suffers from onset dementia/Alzheimer's. Despite my father's initial reservations about homecare, they were able to quickly win him over with their genuine attention to care
while keeping the rest of the family abreast of his condition.
All-in-all, a great service from a great team - thank you.

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Review from Jean (Daughter of Client) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all carers were very good and definitely went the extra mile.
I could not have dealt with the situation we were in without their professionalism, care and assistance.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Gleberry Support is calculated as follows: ( (206 Excellents x 5) + (18 Goods x 4) ) ÷ 224 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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