Gleberry Support

48 Glebe Road, Hinckley LE10 1HG
Submit a Review
Top 20 award
9.9 120 Reviews
  • Gleberry Support, Hinckley
Gleberry Support - Hinckley (formerly known as Prestige Care 247) was formed in April 2013 with the aim to support the local community live life to the fullest and provide support with daily needs and goals.

The following packages are available:

Hourly Care: Covering hours between 6 am to 11 pm every day. Bank holiday cover also available.

Sitting service/around the clock care: Services are available 24 hours a day, 7 days a week. Bank holiday cover also available. Hourly charge rates are reduced for 24-hour care packages.

Gleberry Support Hinckley can only accept a minimum of 1-hour visit time slots.

Gleberry Support Hinckley offers the following services:

Hourly care, 24-hour care, P.A. Services, accessing the community, personal care, shopping, general cleaning, live in care, assistance going to appointments, emergency support at night, support with going on holiday, activities support and health issues.

Assessments will be completed by an initial assessment to ensure staff can meet all care and social needs. This normally takes around 30-60 minutes.

Gleberry Support Hinckley is unable to accept packages without an initial assessment being carried out.

During the assessment staff will discuss the following:

Care needs and wants
Any risks
The times required

Please get in touch to find out more.

Show Gleberry Support on the Map

Care Provided by Gleberry Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prestige Care 247 Ltd t/c Gleberry Support HInckley
  • Person in charge
  • Sethekeli Nkomo (Manager)

Funding & Fees Guide for Gleberry Support

  • Prices

  • Please get in touch to find out more

Gleberry Support Reviews (120)

Total of 120, showing 101-120
9.9

Gleberry Support has a Review Score of 9.9 (9.920) out of 10, based on 38 reviews in the last 2 years. Over all time Gleberry Support has 120 reviews.

Overall Experience

  • 108
  • 11
  • 1
  • 0
  • 0

Date Published

120
9
13
35
85

Review from Sarah H (Daughter of Client) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and needs help to stay independent in her home. The care provided for her has been excellent. She is always treated with dignity and respect and we are kept fully informed of how she is on a daily basis.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie D (Client) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care 247 offers an excellent service. They care where many agencies don't. Friendly service on phone. Carers are very friendly and thorough in their roles.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jack H (Husband of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not be better. Very caring, always pleasant - "a very happy crew" and always willing to go that extra bit to ensure that my wife is settled and comfortable as possible before they leave after each visit - truly 'carers' in every sense of the word!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Husband of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring could not fault the service we received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine T (Daughter of Client) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good one to one relationship with provider. Gives me confidence that my mother is receiving her medications on a daily basis. If there is any concern they immediately feedback for my attention. They are nice people to work with and take pride in their service. We have used Prestige 247 since last June
(2017) when they responded positively to an immediate care need.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine S (Daughter of Client) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I could not fault the care and kindness shown to my mother by the home care team. The peace of mind knowing that she is in good hands is priceless and we tell everyone how satisfied we are that our mother is in good hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison T (Daughter of Client) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carer has shown real kindness, concern and patience. Mum was reluctant to have a carer but has really warmed to her now. As her main carer, it has given me some very valuable time off when I know she is in safe hands. The agency has been excellent in accommodating changes to the regular hours
when necessary. I would highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Daughter of Client) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided for my mother were centred on her needs and choices with her privacy and dignity being uppermost in the staff members minds. My mother was supported up to the day of her passing and our family will be forever grateful for the excellent care and support both she and us,
as a family, received. The management team were always available to ask questions and discuss any concerns/thoughts which made the process, from the assessment and throughout the care being received, straightforward and understandable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E R (Client) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and managers are all extremely kind, understanding and accommodating while remaining professional. A huge relief when you're struggling with serious illness.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Client) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They seem to be a very good company. The staff could not be more excellent. I hope to be with them for as long as necessary.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris B (Client) assisted by family/friend published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find this company very efficient and professional. Nothing is too much trouble. We never feel rushed and they give us the time we need. The staff are friendly and always appear happy. They never bring their troubles to us but they have an attentive ear for us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my carers very professional, reliable and cheerful in their care of me for the past three weeks.
I look forward to their visits and the help they give me in looking after myself at home, which is very important to me.
They are here at the prescribed times and have been of great help to
me in my present situation.
Their advice in dealing with doctors and nurses and financial issues has also been of great assistance to me and is appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C L (Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care 247 provide an excellent service and they do this on a consistent basis.
They are reliable, easy to talk to, easy to get hold of, flexible, understanding and very caring.
I cannot rate or praise the carers and managers highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne K (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Prestige Care continuously and I find the service excellent.
I could not fault it.
I would recommend it to anyone.
I give it full marks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne H (Client) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care I am receiving from your agency. All my required needs are met with kindness and consideration as well as efficiency. The punctuality is appreciated. All tasks are well done. The carers are friends who make my life easier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael G (Client) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care were excellent, caring, kind and respected the dignity of the person and went the extra mile in caring so well. Nothing was a problem. I felt secure, contented and relaxed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn (Client) published on 24 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Prestige Care 247 have been in charge of my care, my life has become much easier and much better. My Carers are fantastic and I am completely at ease with them. When joining Prestige I asked for only a couple of Carers at the most and not the 10-20 I've had with previous companies. I fully expected
Prestige to be like those previous companies, but they have understood and gave me exactly what I needed. My Carers are wonderful and I now consider them part of the family. They are honestly hands down the best Carers I have ever had and I've had care for 20 years now. I had to go through a lot of care companies before I found the best which are Prestige Care 247! I would trust them to look after any of my family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Danny (Daughter of Client) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care 247 were fantastic when we needed overnight care for my 95 yr old father. He was unable to get in and out of bed safely and had been falling and spending hours during the night stuck in the bathroom or sitting in a chair when unable to get back into bed.
The staff were very professional
and the carers treated my Dad with dignity and compassion. He developed an excellent rapport with his main carer particularly and spoke very highly of him to all the family.
It brought about an amazing transformation from doddery, confused and vulnerable old man, really suffering from lack of sleep and struggling with personal hygiene and activities of daily living to a normal, well rested chap with a renewed zest for life. He was able to really enjoy his last 6 months of life to the full as a result of the night carers.
Many thanks to all involved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kay J (Daughter of Client) published on 22 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Care 247 have been caring for my father on a daily basis for about 6 months, my dad has been very comfortable and looks forward to their visits every day. He was very reluctant to have care from a previous experience, but we have found Prestige Care to be very caring and kind,offering excellent
and extremely reliable care. This is very comforting to the family to know he is being cared for by a very genuine company who have my father's interest at heart.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graeme G (Son of Client) published on 22 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were desperate for immediate assistance with caring for my parents, I found Prestige Care 247 on the web, called them, late evening and 45 minutes later they had carers in place to look after my step-father that had been discharged from hospital at very short notices.
All of the staff I have encountered
are exceptional, friendly caring individuals. Very good at getting elderly parents that do not want to eat, to actually eat something - this is done in a very caring way ensuring they have enough nutrition in their meals.
They even clean the house and do the laundry. I cannot thank the manager and her team enough, with them onsite, I have complete peace of mind.


As I do not live local, I even receive updates from them on how things are going. First class company.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Gleberry Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Gleberry Support is calculated as follows: ( (206 Excellents x 5) + (18 Goods x 4) ) ÷ 224 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gleberry Support is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gleberry Support to verify any information. View our terms and conditions. Gleberry Support has a Platinum Service – more info.